BUSINESS COMMUNICATION

( MGT 269 )

THE SURVEY ON FOODPANDA SERVICES

PREPARED BY :

NUR AFINI BINTI OTHMAN (2020984315)

NURUL AERINA BINTI AHMAD HAMID (2020957115)

NUR SABRINA HANNANI BINTI MOHD TAUFIK (2020955451)

NUR FIFIE AFIERA BINTI MOHAMAD FAIZAL (2020957029)

CLASS : JBA112B

DIPLOMA IN BUSINESS STUDIES

FACULTY OF BUSINESS AND MANAGEMENT

PREPARED FOR :

AHMAD KAMIL BIN MOHAMED

DATE :

3rd JANUARY 2021

1
LETTER OF TRANSMITTAL

25 November 2020

Foodpanda HQ Malaysia
37-01, Tower B,
The Vertical Corporate Towers,
Bangsar South, 59200
Kuala Lumpur

Subject : Letter of Transmittal

Dear Sir,

With due respect we, business management students from UiTM Johor conducted a survey
for MGT269 subjects. The survey is related to customer problems with service from
Foodpanda throughout Malaysia.

Through the survey we have done, there are some respondents who filed dissatisfaction with
the Foodpanda service. Among them delivery that takes too long, charges are too expensive
and Foodpanda branches are limited.

We as Malaysian elected representatives who use Foodpanda service hope, you can upgrade
the Foodpanda service further. Thanks to Foodpanda company for providing good service.

Your sincerely;

student of Business Management,

UiTM Johor,
Campus Segamat.

2
TABLE OF CONTENT

CONTENT PAGE
Executive Summary 4
Introduction
i. Background of Problem
ii. Purpose
iii. Scope 5-7
iv. Method of Investigation
v. limitation
Findings / Data Analysis 8- 25
Conclusion 26
Recommendations 27
References 28
Appendices
i. Questionnaire
ii. Article 29 - 34
iii. Newspaper

3
EXECUTIVE SUMMARY

Foodpanda is a food delivery company established in Malaysia in March 2012. Since its inception in
Malaysia, foodpanda has achieved success in over 80 cities in eight countries across Asia Pacific. In
just six months in 2019, Foodpanda has proven that they can grow further in the six major cities in
Malaysia. for example Ipoh, Melaka, Seremban, Kuching, Miri and Kota Kinabalu.

To this day, foodpanda has expanded its branches and increased its restaurant partners
throughout Malaysia. Customers across the country can enjoy a variety of food from their favourite
restaurants including KFC, MC Donald, Pizza Hut, Old Coffee TOWN White, Starbucks and Tealive.
More than 6,000 restaurants are available throughout Malaysia, 24-hour delivery service, nearly
1,000 job offers are offered to youths in Malaysia and monthly discounts include free delivery charge
on a regular basis.

However, despite the success of the foodpanda company there must be difficulties they face. We
have collected data and information related to foodpanda service throughout Malaysia. Among the
information we have collected is how to attract customers to use the foodpanda service.

In addition, how to improve its services, how to respond to customers if they are not able to process
their order on time, challenges faced by them and more. They can also have many more branches
around small towns throughout Malaysia.

4
INTRODUCTION
I. BACKGROUND OF PROBLEM
Foodpanda is Malaysia’s most convenient online food ordering site, connecting people with the
best restaurants around them, in Kuala Lumpur, Petaling Jaya, Melaka and many more Malaysian
cities. We believe food is a pleasure and food ordering should be fast and definitely fun experience.
Ordering with Foodpanda is as easy as a 4 step recipe is search and find restaurants that deliver to
you by entering your address, second choose and browse hundreds of menus to find the food our
customer like, third pay fast and secure online on delivery, lastly is enjoy, food is prepared and
delivered to our customer door.
Foodpanda Malaysia started with one goal in mind to be the most convenient food delivery
service in the country. Years later, it operates successfully in more than 85 cities in Malaysia with
many happy customers. Using the easy smartphone app or the website, anyone can find their
favourite restaurants near the house and order their favourite dish, or even groceries, medication,
snacks, and beverages. Whether it is breakfast delivery, lunch or dinner delivery, foodpanda is our
ultimate place to order food from any kind of restaurant and shops anywhere in Malaysia. We believe
food is a pleasure and food ordering should be a fast and fun experience.
There are some examples of problem in Foodpanda that some people are currently
complaining about problems related to riders and customers. First, Foodpanda experienced technical
difficulties that led to slow deliveries and customer’s orders being cancelled against their wishes and
that the Foodpanda system would not register customer’s new orders. This will cause customers to be
dissatisfied with Foodpanda because they can’t order food at the right time.
Second, the customer also complain that they had been waiting much longer than expected
for their food to be delivered. This will also cause the performance of Foodpanda to decrease because
when due to delivery delays, this will involve various parties such as restaurants not completing
orders by Foodpanda riders on time. For this example, the name of Foodpanda will be affected due to
other parties who are guilty but the rider of Foodpanda who will bear it because the customer can’t
wait for the order. Apart from that, the weather conditions will also cause Foodpanda riders to have
to make slow delivery due to rainy weather conditions which will be high risk for the food ordered.
Therefore, Foodpanda riders should be responsible for making short messages to customers that they
will deliver food slow due to weather factors. Therefore, customers will understand the situation of
Foodpanda riders.

5
 Next problem is customer cancel order suddenly. The reason why this is named as a problem in
Foodpanda because this involves Foodpanda riders. Rider Foodpanda will move to the restaurant
location requested by the customer in a timely manner but there are a number of customers who do
not have good attitude, customers have canceled orders suddenly for the reasons given in the
application. this will cause various feelings towards Foodpanda riders because Foodpanda riders seek
halal sustenance. so we as customers must care about Foodpanda riders.
Lastly problem of Foodpanda is unsatisfactory food quality when food arrive. This is something
that always happens. For example the customer orders a cake, when the cake reaches the customer,
the cake condition is not good because the Foodpanda rider does not place the cake properly in the
box. Foodpanda riders should also drive the vehicle carefully so that the food ordered will be in good
condition.
Therefore, Foodpanda riders start using the vehicle prudently, the food condition will be good and
customers will be happy because the food ordered is in good condition.

II. PURPOSE
Our purpose in making this writing report is for Foodpanda to overcome the problems often
discussed by customers out there. In short, we want to improve Foodpanda by taking a little chart
from customers who often use Foodpanda as one of the services. therefore, we collected all the data
on Foodpanda and we reviewed a little about Foodpanda. With this, we hope that all the problems
that occur in Foodpanda can be taken seriously so that Foodpanda will be more advanced and
continue to grow in Malaysia.

III. METHOD OF INVESTIGATION

The method of investigation that we use is primary data which we are target the customer to
complete our questionnaire that are all in range of 17 to 50 years.
Primary data is the method of creating questionnaire that needed to dostribute to respondent for
them to complete it. Those survey answers helped a lot in this research that can give us the final
answer and achieving our objective in this report which is to decreasing the usage of problem in food
panda in a group of customer because problem of foodpanda today has a huge influence and impact
on them.
The questionnaire we asked about the problem faced by the foodpanda company during the covid-19
epidemic. For example, we related to riders and customer such as foodpanda experienced technical
difficulties that led to slow deliveries and customers orders being cancelled against their wishes and
that the foodpanda system would not register customer’s new orders. Other than that there is also a
question about what the benefit of foodpanda service is maybe fast delivery, easy to use the
application, easy to make order or all above. From their responds we also can conclude wether
foodpanda brings more harms or benefits.

6
These questionnaire have been distributed to these customers for them to complete it in two weeks
which resulted in a total of 101 respondents.
As soon as they submit their responds, we analyzed it using a pie chart and bar graph to show
percentages and results of each applications that we analyzed it using a bar graph to show
percentages and results of each applications that we put in those questionnaire based on their
answer. The sample of questionnaire can be found at the appendices.

IV. LIMITATION
However, some Limitation should be noted. First, Foodpanda, a food delivery
services ranging from many different restaurants is something new and fresh in
Malaysia. It has received a warm welcomed in Malaysia, with many customers
excited to try the services through the website or mobile application. Foodpanda
culture has the potential to be adapted in Malaysia if the services are time saving,
convenient to use and satisfying. At first, the services offered seem to be a good
deal, but not anymore. Foodpanda in Malaysia has dissatisfied its customers in terms
of late food delivery and bad customer’s service. One suggestion to improve this
e-business is by planning a strategy on how to provide a good delivery services for
example, by expanding the Foodpanda team. Cash on delivery payment method This
is not a problem for Foodpanda because the food delivery services are only made
within the region. Hence, there is no barrier for other countries because the food
cannot be delivered outside the country although shipping is possible, Foodpanda
delivery services only delivers freshly made food. Last but not least, for returning
policy. In this case, foodpanda does not accept returning policy. However, there is a
refund policy within 24 hours if an order is cancelled by the vendor which is
restaurant or Foodpanda and the payment has been made online.

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FINDINGS/ DATA ANALYSIS

GENDER

Gender
Frequency Percent Valid Percent Cumulative
Percent
Female 82 81.2 81.2 81.2

Valid Male 19 18.8 18.8 100.0

Total 101 100.0 100.0

Based on the survey, Total for frequency gender is 101 . The percent and the valid percent is 100.0%
. Gender for female is 81.2% while for the male is 100.0%.

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AGE

Gender * Age Crosstabulation

Count
Age Total

17- 25 26 - 45 46 - 55

Female 77 4 1 82
Gender
Male 12 4 3 19

Total 89 8 4 101

Age
Frequency Percent Valid Percent Cumulative
Percent
17- 25 89 88.1 88.1 88.1
26 - 45 8 7.9 7.9 96.0
Valid
46 - 55 4 4.0 4.0 100.0

Total 101 100.0 100.0

Based on the survey, the result of Age from 17 until 25 for female is 77 and for male is 12 person.
Next, age from 26 until 45 for female is 4 person and for male is 4 person. Next, age from 46 until 55
for female is one and for male is 3 person. The total age for 17 until 25 is 89 person, for 26 until 25 is
8person and the last is for 46 until 55 is 4 person. The total age for female is 82 and for male is 19.
Lastly total for both are 101 that answer a survey.

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EDUCATION

Education
Frequency Percent Valid Percent Cumulative
Percent
Degree 11 10.9 10.9 10.9
Diploma 75 74.3 74.3 85.1

Valid Master 1 1.0 1.0 86.1

SPM 14 13.9 13.9 100.0

Total 101 100.0 100.0

Gender * Education Crosstabulation

Count
Education Total
Degree Diploma Master SPM
Female 10 62 0 10 82
Gender
Male 1 13 1 4 19
Total 11 75 1 14 101

Based on the cross table, the total of education is 101. A number for Degree is 11 person, for
Diploma is 75 person , for Master is one person and for SPM is 14 person that answer a survey.

10
STATUS

Status
Frequency Percent Valid Percent Cumulative
Percent
married 11 10.9 10.9 10.9

Valid Single 90 89.1 89.1 100.0

Total 101 100.0 100.0

Gender * Status Crosstabulation

Count
Status Total
married Single
Female 8 74 82
Gender
Male 3 16 19
Total 11 90 101

Based on the cross table that the status for married is 11 person and the status of single is 90 person
that answer a survey.

11
OCCUPATION

Gender * Occupation Crosstabulation

Count
Occupation Total
Private Public Self - employees Student Unemployed/reti
employees employees red
Female 4 2 2 72 2 82
Gender
Male 3 2 2 11 1 19
Total 7 4 4 83 3 101

Occupation
Frequency Percent Valid Percent Cumulative
Percent
Private employees 7 6.9 6.9 6.9
Public employees 4 4.0 4.0 10.9
Self employees 4 4.0 4.0 14.9
Valid
Student 83 82.2 82.2 97.0
Unemployed/retired 3 3.0 3.0 100.0

Total 101 100.0 100.0

Based on the graft, the number of private employees is 7. Number of public employees is 4. Number
of employees 4. Number of students is 83. Number of unemployed is 3 person that is answer the
survey.

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RIDER

Rider
Frequency Percent Valid Percent Cumulative
Percent
Foodpanda 97 96.0 96.0 96.0
Foodpanda, Grab food 3 3.0 3.0 99.0
Valid
Mcd Delivery 1 1.0 1.0 100.0

Total 101 100.0 100.0

Gender * Rider Crosstabulation

Count
Rider Total
Food panda Food panda, Mc Delivery
Grab food
Female 78 3 1 82
Gender
Male 19 0 0 19
Total 97 3 1 101

Based on the table, the number of Food Panda is 97. Next, Number of Grab Food is 3. Number of Mc
delivery is 1 person that answer the survey.

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DELIVERY CHARGE

Charge
Frequency Percent Valid Percent Cumulative
Percent
1 1 1.0 1.0 1.0
2 12 11.9 11.9 12.9
3 59 58.4 58.4 71.3
Valid
4 18 17.8 17.8 89.1
5 11 10.9 10.9 100.0

Total 101 100.0 100.0

Gender * Charge Crosstabulation

Count
Charge Total
1 2 3 4 5
Female 1 9 47 16 9 82
Gender
Male 0 3 12 2 2 19
Total 1 12 59 18 11 101

Based on the graft, the number of females is 82 response and for male gender the number of
respondents is 19.

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BENEFIT

Benefit
Frequency Percent Valid Percent Cumulative
Percent
All of above 36 35.6 35.6 35.6
Easy to make order 36 35.6 35.6 71.3

Valid Easy to use the application 16 15.8 15.8 87.1

Fast delivery 13 12.9 12.9 100.0

Total 101 100.0 100.0

Gender * Benefit Crosstabulation

Count
Benefit Total
All of above Easy to make Easy to use the Fast delivery
order application
Female 31 27 14 10 82
Gender
Male 5 9 2 3 19
Total 36 36 16 13 101

Based on the table, the number of all of above is 36. Number of easy to make order is 36. Number of
easy to use the application is 16. Number of fast delivery is 13 person that answer the survey.

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PAYMENT

Payment
Frequency Percent Valid Percent Cumulative
Percent
Cash deposit 32 31.7 31.7 31.7
Online transfer 50 49.5 49.5 81.2

Valid Online transfer, Cash

19 18.8 18.8 100.0
deposit

Total 101 100.0 100.0

Gender * Payment Crosstabulation

Count
Payment Total
Cash deposit Online transfer Online transfer,
Cash deposit
Female 28 37 17 82
Gender
Male 4 13 2 19
Total 32 50 19 101

A total of 101 people had given various reasons why they choose online transfer, cash deposit or
both at once as a method of payment when ordering food using Food panda service.

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REASON
Reason
Frequency Percent
Based on situation 1 1.0
Bayar cash ah 2 2.0
because i don’t have bank
1 1.0
account lol
Because i have more money
1 1.0
in my bank account
Because I need my money
in the bank for online 1 1.0
shopping.
because I only have cash 1 1.0
Because it easier 1 1.0
because it is easier 1 1.0
Because it is easy to use
when i don’t have cash on 1 1.0
my hand
Because it is more easier if
1 1.0
cashless.
Valid
Because no cash 1 1.0
because online payment is
1 1.0
easier.
Because so easy maybe 1 1.0
Because so easy. 1 1.0
can make their work easy 1 1.0
cash 1 1.0
Cash deposit already 1 1.0
Cash is easy than online
1 1.0
transfer
Contactless 1 1.0
Didnt have cash 1 1.0
doesn't have small amount
1 1.0
of money
Don’t have online bankin 1 1.0
dont have cash 1 1.0
dont have online transfer 1 1.0

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Easier 3 3.0
Easier and No need to find
1 1.0
small change
easy 9 8.9
Easy 10 9.9
Easy during covid 1 1.0
Easy for the rider and save
1 1.0
time
Easy to make payment 1 1.0
Easy to make the payment. 1 1.0
Easy to pay 2 2.0
Easy to pay and i love it 1 1.0
Easy to tranfser and easier if
1 1.0
doesn't have a cash
Easy transfer 1 1.0
Easy. 1 1.0
Easy..stay save 1 1.0
Faster and easier 1 1.0
hihu 1 1.0
I don't have much cash in
1 1.0
hand.
i dont have cash on me. 1 1.0
I dont have reason 1 1.0
i have an debit card 1 1.0
I rarely have cash money so
1 1.0
I prefer online transfer
I think cash deposit is good 2 2.0
I'm running out of cash to
ease the exchange of 1 1.0
money
if dont have cash in hand
1 1.0
just do online transfer
if u have cash money so u
1 1.0
can go with cash deposit.
Im lazy to go out 1 1.0
Internet 1 1.0
it easy to use online transfer 1 1.0
Its more easy. 1 1.0
Just click the online banking
1 1.0
and walla
Just give them my money
1 1.0
and settled.
no need to give money
exchange and can make 2 2.0
their work easy

18
 No need to have a lot of
1 1.0
cash in wallet
Not many cash in hand 1 1.0
ofc la i will pay that food, if i
1 1.0
not pay that food not halal la
Online Maybank2U 1 1.0
Online transfer is easy 1 1.0
Rider didnt have to prepare
1 1.0
for the balance money.
save my time 1 1.0
save time 1 1.0
save time and more efficient 1 1.0
Senang ah 1 1.0
so easy 1 1.0
so easy for me and ease the
1 1.0
rider
So that it is easy to cancel
the order if the delivery is to 1 1.0
late
sometimes it is possible to
give more to appreciate his 1 1.0
services
Stay save 1 1.0
Tengok duit banyak kat
1 1.0
mana
To avoid contact during
1 1.0
covid
Too easy 1 1.0
too lazy to transfer my
1 1.0
money
very easy to paid 1 1.0
we shall avoid any body
1 1.0
contact during pandemic
When we dont have a cash,
1 1.0
we can use online transfer
Total 101 100.0

The following table is the reason why most of the people made a choice for makes payment either
pay through online banking or by cash. As the result, a total of people that choose pay by online
banking is 101 than pay by cash. Obviously, most of people prefer pay by online banking.

19
RATE

Rate
Frequency Percent Valid Percent Cumulative
Percent
2 2 2.0 2.0 2.0
3 22 21.8 21.8 23.8

Valid 4 49 48.5 48.5 72.3

5 28 27.7 27.7 100.0

Total 101 100.0 100.0

Gender * Rate Crosstabulation

Count
Rate Total
2 3 4 5
Female 1 20 39 22 82
Gender
Male 1 2 10 6 19
Total 2 22 49 28 101

20
Based on the rate table, there are 101 people who have given a reply and no one has given a rate of
1. A total of 2 people who have voted for 2 rates. For the rate of 3, 20 females and 2 males have
voted. Next for the 4th vote, 49 people answered the survey. For the last vote of 5, 28 people
answered a survey consisting of 22 women and 6 men.

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SUGGESTION

Suggestion
Frequency Percent
Add more services 1 1.0
Add much more menu in
1 1.0
foodpanda
Add variety of restaurant in
1 1.0
food panda
Always do discount 1 1.0
bagus lah . Not bad . 1 1.0
Banyak Kan lagi food panda
di daerah.untuk ke mudahan 1 1.0
orang ramai
Be careful when u deliver
the food at costumers in the 1 1.0
rain
Becareful 1 1.0
Because according to my
1 1.0
taste
Beri diskaun pd customer
1 1.0
yg slalu beli gune foodpanda
Bolehlah baguss cuma nak
Valid pesan semua food panda 2 2.0
bawak lah berhati-hati
cover kawasan kampung
1 1.0
kampung
Cover more area 1 1.0
diverse restaurant. 2 2.0
do not cancel our orders
when we are waiting so long 1 1.0
for foods.
Don't rush so much when
deliver the food and please
1 1.0
follow the traffic light when
on the road.
Dont always cancel order 1 1.0
dont be so expensive tau 2 2.0
dont know 1 1.0
drive safely 1 1.0
Everything is fine to me. 1 1.0
Everything is perfect except
1 1.0
the price

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fast delivey 3 3.0
food 1 1.0
Food is important. 1 1.0
Food panda is good 1 1.0
Food panda should wider
1 1.0
the location of delivery
Foodpanda rider handsome 2 2.0
give more promotion 1 1.0
Give the lowest price of
1 1.0
delivery fee
good 1 1.0
Good 1 1.0
Good enough 1 1.0
Good service 3 3.0
i dont have any suggestion 1 1.0
I have no recommendations
for Foodpanda because
1 1.0
Foodpanda has fulfilled
everything I wanted
I think everything is okay 1 1.0
improve safety about food
deliver because nowadays
1 1.0
many accident about
foodpanda
improve time to delivery on
1 1.0
time
Improve your service 1 1.0
Increase delivery charge
1 1.0
due to weather
Increase the radius in taking
order from the customers’ 1 1.0
home
Innovating the application
with such advanced features
1 1.0
turn the food delivery service
to the next level.
Jaga keselamatan diri anda 1 1.0
Luaskan tempat
1 1.0
penghantaran :)
Make the food price the
1 1.0
same as walkin price
Make the services can
1 1.0
spread to rural area
more faster for delivery 2 2.0
Never Use. 1 1.0

23
nice 1 1.0
No 1 1.0
no suggestion 1 1.0
nothing 2 2.0
Nothing 3 3.0
nothing :) 1 1.0
Nothing to suggest 1 1.0
Nothing, every seem great. 1 1.0
Pay more 1 1.0
Please carefully 1 1.0
Please don't hit red traffic
1 1.0
light
Please give good condition
1 1.0
when food arrived
Please inform by calling or
notifications before cancel 1 1.0
the order.
Please recruit me to be rider 1 1.0
please update the location
on foodpanda apps for give 1 1.0
a part of village location
Prepare balance money 1 1.0
Put more restaurant 1 1.0
Reduce shipping charges 1 1.0
Reduce the price for delivery
charge that all maybe RM 3
1 1.0
IS OKAY BUT RM 4 ++ is
kind of wow so expensive
reset the system so that
1 1.0
errors do not always occur
so far so good 3 3.0
so far so good, I guess. 1 1.0
Starbuck 1 1.0
Take care when ride at
1 1.0
highway.
Thank you for your service! 1 1.0
The food arrive with a good
1 1.0
condition
There's no suggestions just
to compliment that you have 1 1.0
done a good job
They have time limit. 1 1.0
They need to improvise their
1 1.0
duration of delivery
try to take less delivery fees 1 1.0

24
 Try to update each store so
that it is accessible for the 1 1.0
website and the app.
Try to upgrade service 1 1.0
Upgrade easy to use the
1 1.0
application
use superbike 1 1.0
using car so if rainy day they
1 1.0
can deliver too
Very excellent and punctual 1 1.0
very fast 1 1.0
very good 1 1.0
Total 101 100.0

The following table is the suggestion given by the respondent to the food panda company to
upgrade the system and service during the food delivery process.

25
CONCLUSIONS

Based on our survey questionnaire, we find that most of the student agreed that application Food
panda is helpful instead of harmful. Social media can bring a lot of benefit from any aspects including
being the main platform can many people using the application to order the food. This helps
especially when someone no need time go to the eatery to buy food.

Other than that, the era that we lived in right now is modern in technology whereby people do not
really go out and buy for food. People nowadays prefer to search in application Food Panda what
they want to eat.

Next, this is good application to help people in pandemic Covid19 so very dangerous for people to
leave the house without important business. Socializing with other people can make we get rid of
boredom.

Besides, most students agree of application food panda being helpful is that why because student
now use a lot online class so they no time to cook and the time very limited to focus for they your
studies.

Lastly, we conclude that application food panda can bring so many benefits in our daily life especially
in this report, is students. The application gives many benefits to students as it can help them in
terms of time to prepare food with various tasks to be completed.

26
RECOMMENDATIONS

Based on our research, we recommend to people want order the food can using application Food
Panda. Nowadays, very easy to using gadget to order food because people order food just online
only. If order online can save your time, car oil and volatile weather conditions. Application Food
Panda help people in pandemic COVID- 19

Other than that, the management food panda make more advertising to attract others to use more
application Food Panda . Food Panda is the best solution we can use to order food time hungry .
Today is a modern age, people now do not run away from the phone so in this way we can increase
the use of panda food application to be more successful, get good response and feedback by people
who have not used this application. From social media such as Instagram, Whatsapp , Twitter and
Facebook more advertising from account Food panda .

Lastly , people young or old people should learn to use this application because it provides many
facilities in daily life. The application got quite satisfactory feedback by customers. For anyone who
has not used this application can try now.

27
REFERENCES

1. https://www.google.com/search?q=food+panda&rlz=1C1CHBF_enMY889MY889&oq=food+
panda&aqs=chrome..69i57j69i59j69i61.7528j0j7&sourceid=chrome&ie=UTF-8

2. https://www.gloriafood.com/restaurant-ideas/advantages-of-online-food-ordering

3. https://www.foodpanda.my/?gclid=CjwKCAiArbv_BRA8EiwAYGs23AZ4x0jrA2lMsHUvNDArha
r4qsxg6cMmHb9jBRz9DTbWGhIGmYnc9xoCddIQAvD_BwE

4. https://www.indeed.com/career-advice/career-development/letter-of-transmittal

5. https://www.coursehero.com/file/37758161/Report-on-foodpanda-team-zephyrsdocx/

6. https://pokde.net/news/mcdonalds-partners-with-foodpanda-to-expand-mcdelivery-netwo
k
7. https://www.google.com/search?q=awards+of+foodpanda&rlz=1C1CHBD_enMY898MY898
&hl=en-GB&sxsrf=ALeKk0020GgSmHbYpnuxXuMC-QF3rGE6Yg:1609685677087&source

8. https://prezi.com/poaxohl8z9ko/business-communicationmgt-269/

9. https://www.ipl.org/essay/Advantages-And-Disadvantages-Of-Foodpanda-PJ8JZWVH2SG

10. https://www.google.com/search?q=awards+of+foodpanda&rlz=1C1CHBD_enMY898MY898
&hl=en-GB&sxsrf=ALeKk0020GgSmHbYpnuxXuMC-QF3rGE6Yg:1609685677087&source=

28
 APPENDICES
SAMPLE OF QUESTIONNAIRE

A SURVEY ON FOOD PANDA SERVICE DURING PKPB

1. GENDER
o FEMALE
o MALE
2. AGE

o 17 - 25
o 26 – 45
o 46 – 55

3. CHOOSE YOUR PREFFERED RIDER DURING PKPB / COVID-19

o FOOD PANDA
o GRAB FOOD

OTHER : ______________

4. WHAT IS THE BENEFIT OF FOOD PANDA?

o EASY TO MAKE ORDER

o FAST DELIVERY
o EASY TU USE APPLICATION
o ALL OF ABOVE

5. HOW DO YOU MAKE A PAYMENT ?

o ONLINE TRANSFER

o CASH DEPOSIT

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ARTICLES

Example of Food panda Articles

The emergence of collaborative consumption, which has given rise to the sharing economy,
is just one example of a new way companies are being challenged to rethink their strategy.
Over recent years, platforms like Airbnb and Uber have harnessed digital technology to
revolutionize their industries, and now food delivery services have joined in the movement.

Former CEMS student Iacopo Rovere (29) graduated from the University of Sydney in 2013
and is now CEO of the home delivery company foodpanda in the Philippines. Rovere began his
career with foodpanda’s parent company, Rocket Internet, in Berlin before joining the new business
spin out two years ago. “We see emerging markets like the Philippines as our niche. We operate in a
city of 12 million people in a country where GDP is growing above 6 per cent per annum,” says
Rovere. The company employs 500 people, most of them full-time, who carry out all of the in-house
functions including logistics and transporting cooked meals.

The market for internet based home delivery is a young upwardly mobile demographic who enjoy
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the convenience of eating restaurant quality food at home. foodpanda’s platform enables local
restaurants to expand beyond their immediate locality. Rather than being restricted by the number
of available seats, foodpanda can deliver a restaurant’s meals to a much larger clientele within a 3-4
km radius.

“Digitisation is the focus of our strategy,” says Rovere. “We scan menus and provide restaurants

with feedback on customer behaviour and preferences. Our system provides restaurants with a clear
profile of their customers – the ones who return regularly with repeat orders. This provides a quick
way for restaurants to expand their market, to benchmark themselves against the competition and
to improve their offer.”

foodpanda’s business model may be disruptive in the short term but in the long term
it will need to stick to its vision while responding to changes in the marketplace. As with all
successful companies, vision and agile project management are the key.

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Articles about misunderstanding about Foodpanda services

Here is founder of Foodpanda

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PUTRAJAYA: Foodpanda delivery services will operate as usual during the restricted movement order
period. Foodpanda Malaysia in a statement said it has also adopted precautionary measures to
protect its riders from Covid-19.

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Mcdonald’s partner with Foodpanda to expand Mcdelivery Network

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