Chapter 12-Managing Teams: True/False

CHAPTER 12- MANAGING TEAMS
TRUE/FALSE
1. A team is a unit of two or more people who interact and coordinate their work to
accomplish a common goal for which they are committed and hold themselves mutually accountable.
ANS: T PTS: 1 DIF: Easy

NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics
TOP: The Value of Teams KEY: Bloom's: Knowledge
2. Special purpose teams are made up of members from different functional departments
within the organization.
ANS: F PTS: 1 DIF: Easy

3. Mark Gray was put in charge of a failing department. He pushed two members of his
team into a pool as a joke because they were arguing. This proved to be an effective action because it
got Mark’s team members to start trusting each other more.
ANS: T PTS: 1 DIF: Moderate

TOP: What Does a High Performing Team Look Like? KEY: Bloom's: Application
4. In the forming stage of development, team members find out what behavior is
acceptable to others.

TOP: It Takes Time to Develop a High-Performing Team KEY: Bloom's: Comprehension
5. Very few of us have had negative experiences with teams.
ANS: F PTS: 1 DIF: Easy

TOP: The Personal Dilemma of Teamwork KEY: Bloom's: Comprehension
6. Free riding and social loafing are not the same things.
ANS: F PTS: 1 DIF: Moderate

TOP: Frustrations Within Teams KEY: Bloom's: Analysis
7. Goal Setting and Performance Management are one of the competencies that teams
need.

TOP: What Makes a Valuable Team Member? KEY: Bloom's: Knowledge
8. Dylan encourages contributions from other team members, therefore he fills the
organizer role in his team.
TOP: What Makes a Valuable Team Member? KEY: Bloom's: Application
9. Even in self-directed teams, effective self-management can’t happen unless the leader
marks out a clear direction for the team’s work.

TOP: What Makes a Good Team Leader? KEY: Bloom's: Comprehension
10. Clear purpose, right people, good preparation, and right process are all the required
steps to have an effective meeting.

TOP: Running a Team Meeting KEY: Bloom's: Analysis
MULTIPLE CHOICE
1. A basketball team that consists of

many stars will not succeed unless the team also ___.
a. defines roles c. unites in a common missions
b. promotes collaboration d. all of these
ANS: D PTS: 1 DIF: Moderate
NAT: BUSPROG: Reflective Thinking LOC: DISC: Strategy
TOP: Discover Knowledge KEY: Bloom's: Application
2. A team is a group of people, ____.

a. but not all groups are teams
b. but they are not always in communication
c. and all groups are teams
d. and all people belong to some sort of team
ANS: A PTS: 1 DIF: Easy
TOP: The Value of Teams KEY: Bloom's: Comprehension
3. ___ are called project teams.

a. Self-directed teams c. Cross-functional teams
b. Special purpose teams d. all of these
ANS: B PTS: 1 DIF: Easy
TOP: The Value of Teams KEY: Bloom's: Comprehension
4. ___ are made up of members from

different functional departments within the organization.
a. Self-directed teams c. Cross-functional teams
ANS: C PTS: 1 DIF: Easy
5. Jet Blue put together a ____ team

made up of crew schedulers, systems operators, dispatchers, reservations agents, and other employees.
a. self-directed c. cross-functional
b. special purpose d. all of these
ANS: C PTS: 1 DIF: Moderate
TOP: The Value of Teams KEY: Bloom's: Application
6. ___ are made up of employees who

work with minimum supervision and rotate jobs to produce an entire product or service.
a. Self-directed c. Cross-functional teams
7. Which of the following is a common

dysfunction of a team?
a. lack of trust c. avoidance of accountability
b. lack of commitment d. all of these
TOP: What Does a High Performing Team Look Like? KEY: Bloom's: Analysis
8. Which effective team characteristic is

defined as: Individual members set aside personal agendas and focus on what’s best for the team.
a. trust c. accountability
b. healthy conflict d. results orientation
ANS: D PTS: 1 DIF: Easy
TOP: What Does a High Performing Team Look Like? KEY: Bloom's: Comprehension
9. Which dysfunction of a team is

defined as: If people are afraid to express their true opinions, it’s difficult to gain clarity and true
commitment to decisions.
a. fear of conflict c. avoidance of accountability
b. lack of commitment d. inattention to results
TOP: What Does a High Performing Team Look Like? KEY: Bloom's: Comprehension
10. Which element of teamwork is

described by the following statement: “Team members need to know how well they are progressing
toward meeting goals”?
a. A compelling purpose and clear objectives
b. metrics that enable the team to assess progress
c. clear roles and diversity of skills
d. streamlined team size
TOP: What Does a High Performing Team Look Like? KEY: Bloom's: Knowledge
11. Which element of teamwork is

described by the following statement: “Much research has shown that small teams perform better than
large ones”?
a. A compelling purpose and clear objectives
b. metrics that enable the team to assess progress
c. clear roles and diversity of skills
d. streamlined team size
TOP: What Does a High Performing Team Look Like? KEY: Bloom's: Knowledge
12. A(n) ____ is essential for the

cooperative behavior of effective teamwork, and ___ teach(es) skill(s) such as communication and
building relationships.
a. compelling purpose; clear objectives
b. open culture; ongoing training
c. clear roles; diversity of skills
d. streamlined team size; diversity programs
ANS: B PTS: 1 DIF: Challenging
TOP: What Does a High Performing Team Look Like? KEY: Bloom's: Analysis
13. McDevitt Street Bovis puts a lot of

emphasis on team building at the beginning of a project. Why do they do this?
a. to avoid the storming phase c. to prevent conflicts from happening
b. for training d. to streamline team size
ANS: C PTS: 1 DIF: Moderate
TOP: It Takes Time to Develop a High-Performing Team KEY: Bloom's: Application
14. The ___ stage of team development

is a period of orientation and getting acquainted.
a. forming c. norming
b. storming d. performing
TOP: It Takes Time to Develop a High-Performing Team KEY: Bloom's: Knowledge
15. The ___ stage of team development

is when individual personalities emerge more clearly.
TOP: It Takes Time to Develop a High-Performing Team KEY: Bloom's: Knowledge
16. If you are a team leader in the ___
stage, your role is to encourage participation by each team member.
ANS: B PTS: 1 DIF: Moderate
TOP: It Takes Time to Develop a High-Performing Team KEY: Bloom's: Analysis
17. Which one is the final stage of the

life cycle of a team?
a. adjourning c. norming
18. At the ___ stage, conflict has been

resolved and team unity and harmony emerge.
19. During the ___ stage, the major

emphasis is on accomplishing goals.
20. Katya, Rebecca, and Ron have

finished evaluating the year’s projects and have compiled their report outlining the resources they’ll
need for next year’s projects. Now that they’ve submitted their report to the VP of Operations, what
stage is their team in?
ANS: A PTS: 1 DIF: Moderate
TOP: It Takes Time to Develop a High-Performing Team KEY: Bloom's: Application
21. Most people have had ___ experi-

ences with teams.
a. negative c. indifferent
b. positive d. successful
TOP: The Personal Dilemma of Teamwork KEY: Bloom's: Knowledge
22. What can the idea of teamwork
conflict with?
a. rationalization c. our goals
b. timelines d. our values
23. Managers typically want ___ success

but employees want ___ success.
a. individual; group c. group; monetary
b. group; individual d. their own; group
TOP: The Personal Dilemma of Teamwork KEY: Bloom's: Analysis
24. As a manager, it is essential that you

understand the dilemma ___ creates.
a. deadlines c. teamwork
b. individualism d. timelines
25. The term ___ refers to a team

member who attains benefits from team membership but does not actively participate in and contribute
to the team’s work.
a. free rider c. both of these
b. social loafer d. neither of these
TOP: Frustrations Within Teams KEY: Bloom's: Knowledge
26. Weekends are busy at the home

improvement store, so the manager always schedules plenty of employees. Tim and Malcolm, two of
the sales associates, think it’s okay to hang out in the back of the store and talk to each other because
there are plenty of other sales associates to help customers. Why are Tim and Malcolm engaging in
social loafing?
a. they are younger than average sales associates
b. they are older than average sales associates
c. there are fewer sales associates
d. there are more sales associates
ANS: D PTS: 1 DIF: Challenging NAT: BUSPROG: Analytic
LOC: DISC: Group Dynamics TOP: Frustrations Within Teams
KEY: Bloom's: Application
27. ___ refers to the tendency of

members in highly cohesive teams to suppress contrary opinions.
a. Free riding c. Social loafing
b. Groupthink d. all of these
28. _____ tend to encourage competition

among members.
a. Individual-based rewards c. Groupthink-based rewards
b. Group-based rewards d. all of these
29. _____ may lead to social loafing.

a. Individual-based rewards c. Groupthink-based rewards
b. Group-based rewards d. all of these
30. _____ refers to the extent to which

team members depend on each other for information.
a. Individual-based rewards c. Independence
b. Groupendence d. Interdependence
31. To function well as a team, members

of team should together display ____.
a. Goal Setting and Performance Management
b. Planning and Coordination
c. Collaborative Problem Solving
d. all of these
ANS: D PTS: 1 DIF: Challenging
TOP: What Makes a Valuable Team Member? KEY: Bloom's: Synthesis
32. Which team competency is defined

as: Teams need to know how to effectively manage and resolve disagreements?
a. Goal Setting and Performance Management
b. Planning and Coordination
c. Communication
d. Conflict Resolution
TOP: What Makes a Valuable Team Member? KEY: Bloom's: Comprehension
33. A(n) ___ can be thought of as shared

expectations of how an individual behaves in fulfilling the requirements of his or her job.
a. encouragement c. role
b. conflict resolution d. organizer
34. Which team member role clarifies

tasks and objectives and assigns necessary actions?
a. organizer c. enforcer
b. encourager d. resource developer
35. Allyson is part of a marketing team

that has been tasked with redesigning the company website. She has invited Theo, who works in
another department, to sit in on one of the team’s meetings because she knows Theo has some
experience with website design. What role does Allyson play in this team?
a. organizer c. enforcer
b. encourager d. resource developer
36. Courtney is on a work team to design

a new advertisement. Most of the team is working on plan A, but she is working alone on plan B. What
role does Courtney play?
a. organizer c. teamworker
b. specialist d. resource developer
37. A(n) ____ is one of the key elements

of effective teams.
a. time management system
b. specialist
c. clear, compelling purpose and direction
d. motivated leader
38. Good leaders will ___ power,

information, and responsibility.
a. share c. authorize
b. dictate d. all of these
TOP: What Makes a Good Team Leader? KEY: Bloom's: Knowledge
39. In a ___, team members communi-
cate through one individual, such as a team leader, to solve a problem.
a. democracy c. centralized network
b. central system d. decentralized network
40. In a ___, individuals communicate

directly with other team members and process information equally among themselves until a decision
is reached.
a. democracy c. centralized network
b. central system d. decentralized network
41. A ____ is a standard of conduct that

is shared by members and guides their behavior.
a. team norm c. centralized network
b. team axiom d. decentralized network
42. What percentage of managers report

that many of the meetings they attend are a waste of time?
a. 25 c. 70
b. 50 d. 95
TOP: Running a Team Meeting KEY: Bloom's: Knowledge
43. If a meeting is not essential, what

should you do?
a. have a short meeting
b. don’t have a meeting
c. email everyone before the meeting saying the meeting is optional
d. find a way to make the meeting essential
TOP: Running a Team Meeting KEY: Bloom's: Analysis
44. When it comes to inviting the right

people to a meeting, which of the following is a key point?
a. who needs to be there? c. invite well ahead of time
b. who should not be there? d. all of these
ANS: D PTS: 1 DIF: Challenging
TOP: Running a Team Meeting KEY: Bloom's: Synthesis
45. When preparing for a meeting, which
of the following is recommended?
a. distribute an agenda c. start on time
b. decide who should be there d. all of these
TOP: Running a Team Meeting KEY: Bloom's: Comprehension
46. The right processes for a meeting

include ___.
a. set ground rules c. start on time
b. create involvement d. all of these
47. What should you do when you end a

meeting?
a. summarize c. ask everyone for their opinion
b. thank everyone for coming d. all of these
48. When having a virtual meeting, what

is something that you need to pay special attention to (compared to a traditional in-person meeting)?
a. summarize
b. end the meeting on time
c. ask everyone for their opinion
d. make sure everyone is properly introduced
TOP: Running a Team Meeting KEY: Bloom's: Application
49. In a conference call, the chairperson

has to be vigilant that people ___.
a. pay attention c. do not talk over one another
b. use the proper tone d. show up on time
50. Let’s say you own a company that

does business with a Japanese company. You need to have a meeting with the Japanese company but
cannot go to Japan for it. The issue at hand is regarded as highly critical. What should do you?
a. have a conference call over the phone
b. send an email
c. make a power point presentation
d. use videoconferencing that creates a lifelike meeting experience
TOP: Running a Team Meeting KEY: Bloom's: Application
SHORT ANSWER
1. What are the three functions of teams?
ANS:
The three functions of teams is:
1. To handle special projects
2. For self-direction of employees
3. For cross-functional coordination
PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking

LOC: DISC: Group Dynamics TOP: The Value of Teams
KEY: Bloom's: Knowledge
2. List the five steps of the life cycle of a team.
ANS:
1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning
PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking

LOC: DISC: Group Dynamics
3. Explain how rewards can motivate the wrong behavior. Describe an example you’ve
experienced in your own life, and explain how the situation could have been different.
ANS:
Individual rewards tend to encourage competition among members. Group rewards encourage free
riding.
PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking

LOC: DISC: Group Dynamics TOP: Frustrations Within Teams
KEY: Bloom's: Evaluation
4. When having a virtual meeting, what are some special things you should take note of?
ANS:
1. Pay attention to the niceties. Make sure everyone is properly introduced at the start of the meeting.
2. Don’t skimp on the rules of engagement. A virtual meeting is often more formal.
3. Make everything explicit. Since people may not necessary see your face, they might not know you
are pausing to think.
4. Consider new-generation videoconferencing for critical issues. This technology can be expensive
but it makes a meeting almost as good as a face-to-face meeting.

LOC: DISC: Group Dynamics TOP: Running a Team Meeting
KEY: Bloom's: Synthesis
ESSAY
1. What are six elements that contribute to effective and successful teamwork? Give an
example or more details of each one.
ANS:
1. A compelling purpose and clear objectives. Example: The purpose of the team is to increases sales
by 10%.
2. Metrics that enable the team to assess progress. A customer service team might devise metrics that
assess their work on a day-to-day basis.
3. Clear roles and diversity of skills. Team members from different cultures contribute to greater
innovation and decision making.
4. Streamlined team size. Teams with 6 or less people perform better than large ones.
5. Decision authority over how to achieve goals. People can act as a team only if they have genuine
responsibility.
6. Open culture and ongoing training. An open, trust-based culture is essential for the cooperative
behavior of effective teamwork.

LOC: DISC: Group Dynamics TOP: What Does a High Performing Team Look Like?
KEY: Bloom's: Application
2. What are some personal dilemmas people have with teamwork?
ANS:
1. Many of us have had negative experiences with teams. Some people feel like they could have gotten
a better grade or score on their own in the past, or they believed they had to do most of the work.
2. The idea of teamwork may conflict with our values. In the United States, individualism is highly
valued.
3. There may be a conflict between what employees want and what managers want. Employees are ok
with making a sacrifice to get what they want, but it’s much harder for employees to sacrifice for the
sake of the team.
4. As a manager, it is essential that you understand the dilemma teamwork creates. Some people are
energized by teamwork, and others are apprehensive or cynical.

LOC: DISC: Group Dynamics TOP: The Personal Dilemma of Teamwork
KEY: Bloom's: Analysis
3. What are the differences between a centralized and decentralized network?
ANS:
In a centralized network, team members communicate through one individual, such as a team leader.
Communication can be effective for large teams because it limits the number of people involved in
decision making. The result is a faster decision that involves fewer people.
In a decentralized network, individuals communicate directly with other team members and process
information equally among themselves until a decision is reached.
When people work independently, a central network achieves faster solutions to simple problems. A
decentralized communication takes longer to include everyone and share everyone’s perspective.
However, it also provides greater input and brainpower for more complicated problems. Decentralized
communication also contributes to higher team satisfaction.
LOC: DISC: Group Dynamics TOP: What Makes a Good Team Leader?
KEY: Bloom's: Analysis

Chapter 12-Managing Teams: True/False

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Chapter 12-Managing Teams: True/False

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CHAPTER 12- MANAGING TEAMS

ANS: T PTS: 1 DIF: Easy

ANS: F PTS: 1 DIF: Easy

ANS: T PTS: 1 DIF: Moderate

ANS: T PTS: 1 DIF: Easy

5. Very few of us have had negative experiences with teams.

ANS: F PTS: 1 DIF: Easy

ANS: F PTS: 1 DIF: Moderate

ANS: T PTS: 1 DIF: Easy

ANS: T PTS: 1 DIF: Easy

ANS: F PTS: 1 DIF: Moderate

1. A basketball team that consists of

2. A team is a group of people, ____.

3. ___ are called project teams.

4. ___ are made up of members from

5. Jet Blue put together a ____ team

6. ___ are made up of employees who

7. Which of the following is a common

8. Which effective team characteristic is

9. Which dysfunction of a team is

10. Which element of teamwork is

11. Which element of teamwork is

12. A(n) ____ is essential for the

13. McDevitt Street Bovis puts a lot of

14. The ___ stage of team development

15. The ___ stage of team development

17. Which one is the final stage of the

18. At the ___ stage, conflict has been

19. During the ___ stage, the major

20. Katya, Rebecca, and Ron have

21. Most people have had ___ experi-

23. Managers typically want ___ success

24. As a manager, it is essential that you

25. The term ___ refers to a team

26. Weekends are busy at the home

27. ___ refers to the tendency of

28. _____ tend to encourage competition

29. _____ may lead to social loafing.

30. _____ refers to the extent to which

31. To function well as a team, members

32. Which team competency is defined

33. A(n) ___ can be thought of as shared

34. Which team member role clarifies

35. Allyson is part of a marketing team

36. Courtney is on a work team to design

37. A(n) ____ is one of the key elements

38. Good leaders will ___ power,

40. In a ___, individuals communicate

41. A ____ is a standard of conduct that

42. What percentage of managers report

43. If a meeting is not essential, what

44. When it comes to inviting the right

46. The right processes for a meeting

47. What should you do when you end a

48. When having a virtual meeting, what

49. In a conference call, the chairperson

50. Let’s say you own a company that

1. What are the three functions of teams?

PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking

2. List the five steps of the life cycle of a team.

PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking

PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking