Chapter 11-Managing Your Boss: True/False

CHAPTER 11- MANAGING YOUR BOSS
TRUE/FALSE
1. Managing down means consciously and deliberately developing a meaningful, task-

related, mutually respectful relationship with your direct superiors.
ANS: F PTS: 1 DIF: Easy

NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics
TOP: Discover Knowledge KEY: Bloom's: Knowledge
2. Many people are uncomfortable with the idea of managing the boss.
ANS: T PTS: 1 DIF: Easy

TOP: The Art of Managing Up KEY: Bloom's: Comprehension
3. Harrison is a middle manager at an electronics company. He thinks his boss doesn’t

like him because she doesn’t talk to him much. He should talk to her about why she doesn’t talk to him
much before assuming that she doesn’t like him.
ANS: T PTS: 1 DIF: Moderate

TOP: Why Do You Tense Up Around the Boss? KEY: Bloom's: Application
4. The realization that the best things happen by working cooperatively with others is
called interdependence.

TOP: Why Do You Tense Up Around the Boss? KEY: Bloom's: Knowledge
5. Your boss wants you to follow others’ initiative for change, not lead initiatives for
change.
ANS: F PTS: 1 DIF: Moderate

TOP: What Your Boss Wants From You? KEY: Bloom's: Analysis
6. Knowing whether your boss is a numbers-person or a word-person is an important part

of managing your boss.

TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Analysis
7. The workaholic boss is the type who will closely monitor and control every minute of
their subordinates’ workday.
ANS: F PTS: 1 DIF: Easy

TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Comprehension
8. John has a boss who is overloaded with work and he has some spare time. He should
make himself a resource for his boss by offering to help.

TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Application
9. An uncritical thinker does not consider possibilities beyond what he or she is told.

TOP: Boss Management Rule #3: Understand Yourself KEY: Bloom's: Comprehension
10. The following are all included in position sources of upward influence: knowledge,
effort, central location.
ANS: F PTS: 1 DIF: Challenging

TOP: Finding Power and Courage for Managing Up KEY: Bloom's: Evaluation
MULTIPLE CHOICE
1. In order to be a good manager, you

must ____.
a. manage down c. both of these
b. manage up d. neither of these
ANS: C PTS: 1 DIF: Easy
TOP: Discover Knowledge KEY: Bloom's: Comprehension
2. Paige has a healthy relationship with

her supervisor, Sienna. Paige meets with Sienna once every two weeks to report on her projects and
seek Sienna’s advice on any problems she may have and the best ways to deal with challenges. Paige is
_________.
a. Managing down c. Supervising up
b. Managing up d. Boss managing
ANS: B PTS: 1 DIF: Moderate
TOP: Discover Knowledge KEY: Bloom's: Application
3. Yandel needs to learn to manage her

boss better. The thought of this makes her ___.
a. energetic c. comfortable
b. optimistic d. uncomfortable
ANS: D PTS: 1 DIF: Moderate
TOP: The Art of Managing Up KEY: Bloom's: Application
4. People have ____ with regards to

their boss.
a. little power c. more power than their boss has
b. more power than they think d. no power
TOP: The Art of Managing Up KEY: Bloom's: Analysis
5. Douglas’s boss is asking him a lot of

questions. What would be a positive interpretation of this?
a. curious and informed c. helpful
b. a micromanager d. passionate
ANS: A PTS: 1 DIF: Moderate
TOP: Why Do You Tense Up Around the Boss? KEY: Bloom's: Application
6. The relationships between bosses and

employees are not unlike those between ____.
a. politicians and voters c. coaches and players
b. teachers and students d. parents and children
ANS: D PTS: 1 DIF: Challenging
TOP: Why Do You Tense Up Around the Boss? KEY: Bloom's: Evaluation
7. Which term is defined as an

exaggerated and distorted attempt at self-reliance?
a. counterdependence c. independence
b. overdependence d. interdependence
ANS: A PTS: 1 DIF: Easy
8. Someone who shows ____ cannot get

enough help and support.
ANS: B PTS: 1 DIF: Easy
9. Which of the following applies to a

“Yes Man”?
TOP: Why Do You Tense Up Around the Boss? KEY: Bloom's: Analysis
10. A person with a pattern of ____ has

developed a sense of self-worth and a healthy attitude of self-reliance.
11. When someone has come to the

realization that the best things happen by working cooperatively with other, they have reached ____.
TOP: Why Do You Tense Up Around the Boss? KEY: Bloom's: Analysis
12. Dan just got a new boss. What is the

first aspect of managing his new boss?
a. ask him personal questions to get to know him
b. understand what the boss wants and needs from Dan
c. stay up-to-date with the boss’s projects
d. all of these
TOP: What Your Boss Wants From You? KEY: Bloom's: Application
13. What kind of attitude does a boss

want?
a. make-it-happen c. make-an-attempt
b. make excuses d. make-an-offer
TOP: What Your Boss Wants From You? KEY: Bloom's: Comprehension
14. Which of the following does a boss

want?
a. lead initiatives for change c. drive your own growth
b. stay up-to-date d. all of these
ANS: D PTS: 1 DIF: Easy
TOP: What Your Boss Wants From You? KEY: Bloom's: Comprehension
15. Which of the following is a way to

infuriate the boss?
a. lead initiatives for change
b. stay up-to-date
c. drive your own growth
d. hover by the door when she’s on the phone
TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Knowledge
16. Which of these is a key to look for

with regards to your boss’s behavior?
a. does he have a cynical or positive attitude
b. is she open or defensive
c. his orientation to time
d. all of these
17. Which of the following will define

what type of boss someone will be?
a. age c. ethnicity
b. personality d. all of these
18. What type of boss is the best to work

for?
a. The Natural c. The Wimp
b. The Politician d. The Workaholic
TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Analysis
19. Jonathan, a department head, spends

a lot of time with his boss, a vice president of the company, but very little time with his staff. Jonathan
often volunteers to do special projects for his boss, and he’s often so busy with those projects that he
doesn’t have time to pay attention to his employees’ projects, needs, and issues. What type of boss is
Jonathan?
TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Application
20. ____ can’t take charge, will do

whatever it takes to avoid conflict, and who often have difficulty making decisions.
21. When working for a Wimp, you

should ____.
a. adapt to your boss’s style c. avoid the boss
b. politick with him d. support as much as you can
ANS: D PTS: 1 DIF: Challenging
TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Evaluation
22. ____ will work extreme hours and

expect their subordinates to do the same.
a. The Natural c. The Micromanager
23. What is the best thing you can do

when your boss is a Workaholic and she is having an outburst at you?
a. remain civil c. go to HR
b. yell back d. go home from work for the day
ANS: A PTS: 1 DIF: Challenging
TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Application
24. ____ is the most common type of

difficult boss.
25. Which type of boss closely monitors

and controls every minute of their subordinate’s workday?
26. When working for a Micromanager,

you should ____.
a. adapt to your boss’s style c. avoid the boss
b. politick with him d. ask for a department transfer
ANS: A PTS: 1 DIF: Challenging
TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Synthesis
27. Marcia has a micromanager boss,

Adam. She always complains when he is micromanaging. How should she change her behavior to get
Adam to trust her?
a. be cheerful and accommodating c. avoid Adam
b. politick with him d. do extra tasks
28. The primary strategy for managing

the boss is ____
a. talking to him c. to help him be a good boss
b. politicking with him d. do extra tasks
TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Knowledge
29. You won’t agree with every decision

your boss makes, but your job is to ____.
a. do what you think is best
b. manage others
c. interpret what the boss wants
d. perform the tasks your boss asks you to do
TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Comprehension

build a relationship with your boss?
a. learn to listen c. zig where the boss zags
b. don’t hide anything d. all of these

see your boss realistically?
a. learn to listen c. don’t criticize the boss to others
b. do a good job d. all of these
32. Which of the following is a way to be

a resource for your boss?
a. tell the boss your strengths and weaknesses
b. understand your boss’s pressures
c. come up with solutions, not just problems
d. all of these
33. If you believe the boss is doing

something that hurts the organization, what should you do?
a. ignore it and do what your boss says c. get personal with him about it
b. confront him about it d. give your opinion without facts
TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Analysis
34. How can you be a resource for your
boss?
a. develop an understanding of her strengths and weaknesses
b. read about the latest industry trends
c. politick with other departments
d. all of these
35. Every week, Gayle is supposed to

compile information from a variety of different departmental reports onto one big report. It takes at
least two full days to do, but Gayle has thought of a way she could do it faster with some minor
changes in the system. Gayle meets with her boss, Mike, to explain the situation. Why is Mike happy
with Gayle, even though she’s bringing him a problem?
a. Because she only told him about a serious problem and not any other small problems
b. Because she apologized for the problems
c. Because she offered a valid solution along with the problem
d. all of these
ANS: C PTS: 1 DIF: Moderate
36. The most important key to building a

good relationship with your boss is to ___.
a. understand her strengths and weaknesses
b. show up to work on time
c. offer some proposed solutions
d. learn to listen
37. Why do many people fear feedback?

a. they think its pointless
b. they fear the worst
c. they think their boss has no interest in providing feedback
d. all of these

build rapport with your boss?
a. listening c. compliment him
b. ask for feedback d. all of these
39. In order to have an effective boss-
subordinate relationship, it is important to ____.
a. have realistic expectations your boss
b. realize the boss will rarely be wrong
c. compliment the boss
d. accept that the boss knows more than you
40. Developing insight into your boss is

only useful if ____.
a. you have realistic expectations of our bosses
b. you also have an understanding of yourself
c. you compliment him
d. you apply it every day
41. In addition to knowing what your

boss’s management style is, it is crucial to know your _____.
a. identification status c. worker style
b. employee type d. subordinate style
TOP: Boss Management Rule #3: Understand Yourself KEY: Bloom's: Knowledge
42. ____ are mindful of the effects of

their own and other’s behavior on achieving organizational goals.
a. Independent critical thinkers c. Active thinkers
b. Dependent uncritical thinkers d. Passive thinkers
43. Sara works for a fast-food restaurant,

and she requires constant supervision. She only does exactly what she is told and shows no initiative.
Sara is a(n) ____ individual.
a. independent c. active
b. dependent d. passive
TOP: Boss Management Rule #3: Understand Yourself KEY: Bloom's: Application
44. The ___ is a passive yet independent

critical thinker.
a. alienated follower c. pragmatic survivor
b. conformist d. effective follower
45. The ___ shows neither initiative nor

a sense of responsibility.
a. alienated follower c. passive follower
46. Eric treats all coworkers equally, is

capable of self-management, and he works toward competency. Eric is a(n) ____.
a. alienated follower c. passive follower
TOP: Boss Management Rule #3: Understand Yourself KEY: Bloom's: Application
47. Finding the courage to effectively

manage up becomes easier when you realize that the relationship with your boss is one of ____.
a. mutual dependence
b. interdependence
c. independence
d. mutual dependence or interdependence
TOP: Finding Power and Courage for Managing Up KEY: Bloom's: Comprehension
48. Which of the following is a personal

source of upward influence?
a. knowledge c. central location
b. flow of information d. all of these
TOP: Finding Power and Courage for Managing Up KEY: Bloom's: Knowledge
49. ____ is the direct appeal to your boss

for desired outcomes.
a. Knowledge c. Speaking truthfully
b. Persuasion d. Flow of information
50. Which of the following is a position

source of upward influence?
a. network of relationships c. central location
b. flow of information d. all of these
SHORT ANSWER
1. Explain the four attitudes toward authority with regards to trust in self, trust in others,
and the approach to the boss.
ANS:
Attitude Trust in Self Trust in others Approach to Boss
Counterdependence High Low Rebels; sees as a problem
Overdependence Low High “Whatever you say”
Independence High Moderate Takes positive action
Interdependence High High Mutually dependent; helps one
another
PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking

LOC: DISC: Individual Dynamics TOP: Why Do You Tense Up Around the Boss?
KEY: Bloom's: Knowledge
2. List three of the five tips for what every boss wants. Explain, in general, why you
think these are important.
ANS:
1. keep a make-it-happen attitude
2. be willing to collaborate
3. lead initiatives for change
4. stay up-to-date
5. drive your own growth
PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking

LOC: DISC: Individual Dynamics TOP: What Your Boss Wants From You?
KEY: Bloom's: Evaluation
3. What are some things you can do to help your boss be a good boss?
ANS:
Initiate discussion of boss’s needs and goals
do a good job
ask for advice and assistance
tell the boss what you think
confront the boss when necessary

LOC: DISC: Individual Dynamics
4. What is the difference between independent, critical thinking and dependent, uncritical
thinking?
ANS:
Independent critical thinkers are mindful of the effects of their own and other’s behavior on achieving
organizational goals. A dependent, uncritical thinker does not consider possibilities beyond what he or
she is told, does not contribute to the cultivation of the organization, and accepts the boss’s ideas
without thinking.

LOC: DISC: Individual Dynamics TOP: Boss Management Rule #3: Understand Yourself
KEY: Bloom's: Synthesis
ESSAY
1. List the five types of bosses, and provide several example characteristics of each type.
ANS:
1. The Natural: These managers are thoughtful, self-reflective, and competent.
2. The Politician: These managers are good listeners and highly effective, but they also can get so busy
playing politics that they forget they even have subordinates.
3. The Wimp: These bosses can’t take charge, do whatever they can to avoid conflict, and often have
difficulty making decisions.
4. The Workaholic: This type of boss will work extreme hours and they expect their subordinates to do
the same.
5. The Micromanager: These bosses will closely monitor and control every minute of their subordi-
nates’ workday.

LOC: DISC: Individual Dynamics TOP: Boss Management Rule #1: Understand Your Boss
KEY: Bloom's: Analysis
2. Propose you just started working at a marketing company and you have a new boss.
What should do you do to effectively manage the boss?
ANS:
The primary strategy for managing the boss is to help him be a good boss. In order to do this, there are
4 main tactics: help your boss be a good boss, be a resource, see your boss realistically, and build a
relationship.
In order to help your boss be a good boss, you should initiate discussion of the boss’s goals and needs,
do a good job, ask for advice and assistance, tell the boss what you think, and confront the boss when
necessary.
In order to be a resource, you should tell your boss your strengths and weaknesses, understand your
boss’s pressures, zig where the boss zags, and come up with solutions, not just problems.
To see your boss realistically, you need to give up idealized expectations, not hide anything, not
criticize the boss to others, and disagree occasionally.
To build a relationship, you need to learn to listen, ask for feedback, find things to compliment, and tell
your boss of your accomplishments.

LOC: DISC: Individual Dynamics TOP: Boss Management Rule #1: Understand Your Boss
KEY: Bloom's: Evaluation
3. Many people are afraid to manage up because they feel they have no power, but this is
not true. An employee’s relationship with his boss is one of mutual dependence. What are the personal
and position sources of power that employees have, and how can they use these sources of power?
ANS:
Personal sources
Knowledge- A subordinate with useful knowledge is a real benefit to the boss. A record of successes
and a history of contributions can gain you expert status.
Effort- By demonstrating a willingness to learn, to accept difficult projects, and to initiate activities
beyond the scope of expected effort, you can increase your power.
Persuasion- Rational persuasion is typically the most effective approach when trying to influence
upward.
Speaking truthfully- Someone willing to speak truthfully to higher-ups will have increased power
Position sources
Flow of information- If a subordinate has a position that is critical to the flow of information, he can
influence the people who need the information.
Central location- A central location provides influence because you become known to many people
and contribute to the work of many.
Network of relationships- With a network of relationships you will have more clout with your boss and
more opportunity to persuade and make significant contributions.

LOC: DISC: Individual Dynamics TOP: Finding Power and Courage for Managing Up
KEY: Bloom's: Analysis

Chapter 11-Managing Your Boss: True/False

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CHAPTER 11- MANAGING YOUR BOSS

1. Managing down means consciously and deliberately developing a meaningful, task-

ANS: F PTS: 1 DIF: Easy

ANS: T PTS: 1 DIF: Easy

3. Harrison is a middle manager at an electronics company. He thinks his boss doesn’t

ANS: T PTS: 1 DIF: Moderate

ANS: T PTS: 1 DIF: Easy

ANS: F PTS: 1 DIF: Moderate

6. Knowing whether your boss is a numbers-person or a word-person is an important part

ANS: T PTS: 1 DIF: Moderate

ANS: F PTS: 1 DIF: Easy

ANS: T PTS: 1 DIF: Moderate

ANS: T PTS: 1 DIF: Easy

ANS: F PTS: 1 DIF: Challenging

1. In order to be a good manager, you

2. Paige has a healthy relationship with

3. Yandel needs to learn to manage her

4. People have ____ with regards to

5. Douglas’s boss is asking him a lot of

6. The relationships between bosses and

7. Which term is defined as an

8. Someone who shows ____ cannot get

9. Which of the following applies to a

10. A person with a pattern of ____ has

11. When someone has come to the

12. Dan just got a new boss. What is the

13. What kind of attitude does a boss

14. Which of the following does a boss

15. Which of the following is a way to

16. Which of these is a key to look for

17. Which of the following will define

18. What type of boss is the best to work

19. Jonathan, a department head, spends

20. ____ can’t take charge, will do

21. When working for a Wimp, you

22. ____ will work extreme hours and

23. What is the best thing you can do

24. ____ is the most common type of

25. Which type of boss closely monitors

26. When working for a Micromanager,

27. Marcia has a micromanager boss,

28. The primary strategy for managing

29. You won’t agree with every decision

30. Which of the following is a way to

31. Which of the following is a way to

32. Which of the following is a way to be

33. If you believe the boss is doing

35. Every week, Gayle is supposed to

36. The most important key to building a

37. Why do many people fear feedback?

38. Which of the following is a way to

40. Developing insight into your boss is

41. In addition to knowing what your

42. ____ are mindful of the effects of

43. Sara works for a fast-food restaurant,

44. The ___ is a passive yet independent

45. The ___ shows neither initiative nor

46. Eric treats all coworkers equally, is

47. Finding the courage to effectively

48. Which of the following is a personal

49. ____ is the direct appeal to your boss

50. Which of the following is a position