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TRUE/FALSE
4. To be an ethnical manager, you need to recognize and adhere to ethical values and acknowledge the
importance of human meaning, quality, and higher purpose.
5. It is important to remember that management is a set of practices without an association with right or
wrong.
6. At the conventional level, people learn to conform to the expectations of good behavior as defined by
their superiors, colleagues, family, friends, and society.
7. Decisions you make on behalf of your organization do not carry consequences for the company’s
reputation and success in the community.
8. Making unethical decisions is one of the best ways you can influence an ethical organization.
ANS: F PTS: 1 DIF: Easy NAT: BUSPROG: Ethics
LOC: DISC: Motivation Concepts TOP: How to Make Ethical Choices
KEY: Bloom's: Comprehension
10. Courageous managers can develop courageous followers by modeling courage and by helping people
practice courage.
MULTIPLE CHOICE
1. One of the biggest reasons managers need courage is that it is necessary for practicing ______
behavior.
a. courageous c. sporadic
b. ethical d. none of these
ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics
LOC: DISC: Ethical Responsibilities TOP: Discover Knowledge
KEY: Bloom's: Analysis
2. In a general sense, ______ is the code of moral principles and values that governs the behavior of a
person or group with respect to what is right or wrong.
a. ethics c. innovation
b. decision-making d. all of these
ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics
LOC: DISC: Operations Management TOP: What Managers Do to Make Things Go Wrong
KEY: Bloom's: Knowledge
3. When managers operate from principles of ________, many employees come to see that type of
behavior as okay.
a. selfishness c. neither of these
b. greed d. both of these
ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Ethics
LOC: DISC: Environmental Influence TOP: What Managers Do to Make Things Go Wrong
KEY: Bloom's: Knowledge
4. Some executives are preoccupied with their own ______. These managers pay more attention to
gaining benefits for themselves rather than for the company or the larger society.
a. ethics c. decision making
b. opportunities d. importance
ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics
LOC: DISC: Creation of Value TOP: What Managers Do to Make Things Go Wrong
KEY: Bloom's: Application
5. Greg is in charge of waste disposal at the manufacturing plant where he works. If he can find a way to
reduce expenses, he will get a bigger bonus at the end of the year. So rather than disposing of the
waste the way he’s required to do by law, which is expensive, Greg decides to dump the waste in the
nearest river. Greg could be described as unethical because he is focused:
a. on his own needs and goals
b. on the company objectives
c. on others’ success
d. on making more money for the company
ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics
LOC: DISC: Individual Dynamics TOP: What Managers Do to Make Things Go Wrong
KEY: Bloom's: Application
7. A manager who knows someone is being treated unfairly by a colleague and does nothing is setting a
precedent for others to ____ as well.
a. behave unfairly c. make decisions
b. effectively communicate d. none of these
ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics
LOC: DISC: Individual Dynamics TOP: What Managers Do to Make Things Go Wrong
KEY: Bloom's: Comprehension
8. Peers and subordinates with lax ______ feel free to act as they choose.
9. Diego has just been promoted to shift supervisor at a local pizza parlor. In the past, he has noticed that
his co-workers don’t always follow the rules, such as washing their hands before working with the
food. He never said anything before, but now that he’s a manager, Diego feels he should stand up for
what is right in order to create a(n) ______.
a. healthy workplace c. environment of integrity
b. standard operating procedure d. tense atmosphere
ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics
LOC: DISC: Environmental Influence TOP: What Managers Do to Make Things Go Wrong
KEY: Bloom's: Application
10. When managers forget that business is about ______ and not just economic performance,
organizations and the broader society suffer.
a. numbers c. profits
b. values d. all of these
ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics
LOC: DISC: Creation of Value TOP: What Does an Ethical Manager Do?
KEY: Bloom's: Analysis
12. The single most important factor in ethical decision making in organizations is whether managers
show a(n) _____ to ethics in their talk and especially their behavior.
a. interest c. commitment
b. signal d. reluctance
ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics
LOC: DISC: Group Dynamics TOP: What Does an Ethical Manager Do?
KEY: Bloom's: Analysis
13. How do employees learn about the values that are important in organizations?
a. by watching managers c. by active listening
b. by attending meetings d. by reading company policies
ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics
LOC: DISC: Leadership Principles TOP: What Does an Ethical Manager Do?
KEY: Bloom's: Knowledge
14. How can managers create organizational systems and policies that support ethical behavior?
a. creating open-door policies
b. showing zero tolerance for violations
c. rewarding ethical conduct
d. all of these
ANS: D PTS: 1 DIF: Challenging NAT: BUSPROG: Ethics
LOC: DISC: Operations Management TOP: What Does an Ethical Manager Do?
KEY: Bloom's: Synthesis
15. A visible management position entails the responsibility for conducting both your personal and
professional life in a(n) _________.
a. work setting c. organized manner
b. ethical manner d. happy way
ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics
LOC: DISC: Creation of Value TOP: What Does an Ethical Manager Do?
KEY: Bloom's: Application
16. Bonnie is the office manager in a large doctor’s office. The employees there used to use Styrofoam
cups for their coffee, but when Bonnie learned that these are bad for the environment, she bought
ceramic coffee mugs for everyone to use instead. Not only does this put less trash in the local landfill,
it saves her company money. What kind of behavior does Bonnie’s decision illustrate?
a. Unethical c. Ethical
b. Active d. Political
ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics
LOC: DISC: Ethical Responsibilities TOP: What Does an Ethical Manager Do?
KEY: Bloom's: Application
17. _______ is about distinguishing right from wrong and doing right, seeking the just, the honest, the
good, and exhibiting the right conduct in achieving goals and fulfilling purpose.
a. Management practices c. Moral leadership
b. Open communication d. Active listening
ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Ethics
LOC: DISC: Leadership Principles TOP: What Is Your Level of Moral Development?
KEY: Bloom's: Knowledge
18. A manager’s level of moral maturity and ethical reasoning may contribute to _______ behavior.
a. decision-making c. departmental
b. conventional d. all of these
ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics
LOC: DISC: Creation of Value TOP: What Is Your Level of Moral Development?
KEY: Bloom's: Analysis
19. At what level on the moral development scale are individuals ego-centered and concerned with
receiving external rewards and avoiding punishments?
a. conventional level c. postconventional level
b. preconventional level d. none of these
ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Ethics
LOC: DISC: Motivation Concepts TOP: What Is Your Level of Moral Development?
KEY: Bloom's: Knowledge
20. People at the _____ level adhere to the norms of the larger social system, such as paying income taxes
because it is one’s duty as a citizen and is expected by the larger social system.
a. preconventional c. postconventional
b. conventional d. none of these
ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics
LOC: DISC: Group Dynamics TOP: What Is Your Level of Moral Development?
KEY: Bloom's: Application
21. At the postconventional level, or ______ level, people are guided by an internalized set of principles
universally recognized as just and right.
a. interpersonal c. principled
b. duty d. all of these
ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Ethics
LOC: DISC: Leadership Principles TOP: What Is Your Level of Moral Development?
KEY: Bloom's: Knowledge
23. Applying ______ to resolve ethical conflicts balances self-interest with a concern for others and for the
common good.
a. whistleblowing c. universal standards
b. ethical behavior d. personal values
ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Ethics
LOC: DISC: Ethical Responsibilities TOP: What Is Your Level of Moral Development?
KEY: Bloom's: Comprehension
24. The reason _____ present a problem is that the situations we face as managers are seldom clear cut
with an obvious answer as to what is best for everyone concerned.
a. ethics c. personal views
b. opinions d. employees
ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics
LOC: DISC: Environmental Influence TOP: What Makes Ethical Decisions So Difficult?
KEY: Bloom's: Comprehension
25. A(n) ________ arises in a situation concerning right or wrong when values are in conflict.
a. disagreement c. behavior
b. ethical dilemma d. code
ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Ethics
LOC: DISC: Motivation Concepts TOP: What Makes Ethical Decisions So Difficult?
KEY: Bloom's: Knowledge
26. The individual who must make an ethical choice in an organization is the ______.
a. moral agent c. customer
b. stakeholder d. manager
ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics
LOC: DISC: Operations Management TOP: What Makes Ethical Decisions So Difficult?
KEY: Bloom's: Knowledge
28. Variation in perceived ethical importance is known as ______ in the decision maker.
a. perception c. ethical intensity
b. ethical dilemma d. none of these
ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Ethics
LOC: DISC: Ethical Responsibilities TOP: What Makes Ethical Decisions So Difficult?
KEY: Bloom's: Knowledge
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XIII
KOSTO.
»Muistat kai, äiti, nuo kolme velkakirjaa, jotka olen saanut kreiviltä
hänelle lainaamistani rahoista ja niille juoksevasta korosta»?
SUURI ONNETTOMUUS.
»Kuka tuo mies on, Gyuri»? kysyi kreivi Kantássy, joka myöskin oli
katsellut talonpoikaa jonkun aikaa ja ihaillut aito unkarilaisen tapaan
tuota hyvän hevosen selässä olevaa mainiota ratsastajaa.
HYVITYS.
Sillä aikaa oli András melkein jo saapunut kylään. Hän tiesi yhtä
hyvin kuin kreivikin, että illan hävitys oli ihmisten eikä Jumalan
toimeenpanema, ja aavisti, että noissa taloissa asuvat taikauskoiset
säikähtyneet raukat olivat tehneet tuo raukkamaisen teon ja
aiheuttaneet rikollisessa hulluudessaan tuon peloittavan
onnettomuuden, jonka estämisestä he nyt äreästi ja uhmaavasti
kokonaan kieltäytyivät.
»Älkää puhuko heille enää mitään, isä», sanoi äkkiä muudan ääni
pimeydestä. »He eivät ansaitse, että teidän ystävälliset silmänne
katselevat heidän ilkeitä kasvojaan sekuntiakaan enää».
»Niin onkin, mies, mutta ei puoleksikaan niin ilkeä kuin tuo synkkä
ja murhaava teko, jonka teidän rikolliset kätenne ovat panneet
toimeen tänä iltana. Peräytykää heti»! lisäsi hän, kun pari
talonpoikaa lähimmästä ryhmästä aikoi lähestyä häntä. »Kiellän teitä
puhumasta minulle, lähestymästä minua ja laskemasta kättänne
Csillagin lautasille, sillä teidän saastainen kosketuksenne voi sen
tappaa».