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A. Hello Maria speaking.
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B. Good morning. Joe Cob sPeaking. Production Department
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A. Could I speak to Mary? (9:9oc${ oq6odg: {,q$)
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B. Sorry. She's not here at the moment. Try her mobile (cg$ eo:6coocp: cB$$ E<i oo;)

07917 8142015 Maria here.

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This is Mg Mg.
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It's Mya Mya here.
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My name's U Mya.
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2. Is Hla Hla there?

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4. Could I sPeakto DawNi, Please?
1. It's Mg Mg,fromthe Mandalay offtce.
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5. I'd like to speak to Win Win, please

2. I'm a colleague of Kyipyar's.
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(3) Asking someone to wait.

3. He's my manager.
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1. Just a moment, Please.
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4. We met at a conference last month.

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2. Wait a moment, Please.
5. She rang me yesterday.
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1. I'm sorry, who shall I say is calling'

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2. I'm phoning about the delivery.
2. Sorry, who's calling Please?
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3. Sorry, what did you say your name was?
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A. Cood moming. It's Franco here'
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B. Oh, hello, How are You?

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B. Speaking. A. We need written confirmation of your booking.

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A. We need to know as soon as possible.

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As soon as you have the information'

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B. Of course. I'll get back to you later
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A. Could I sPeak to Mrs' Rose? "14
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6. What is the credit card number?

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9. How wouldyou like the goods dispatched?
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10. Could I have a telephone number(in case of any

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4. What is the full mailing address?

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5. What would You like to order?
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acBlclco<$rr sleoQ t$:TTd'-? A. And give my regards to Bob.
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B. Of course, I will see you then.
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A. Yes, bye.
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A. Sorry, but I reallY must get on now'

A. Speak to you next week then.

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B. Fine.I'm away on Mondav,though.
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That's OK. SPeak to You soon' A. Oh, are you? OK.
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Yes, bye.
B" Right, well, good to hear from you"

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A. Yes, nice to talk to you, too.

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A. Thank You for ringing.
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B. That's OK. Good to speak to you again' A. Good bye.
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Nice to make contact at last.

Thank you for c4lling. Saying you've got the wrong number
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Thank you for getting back to me' '&{d'
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Give my regards to Jack.
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Have a good weekend. e$o { p. rae

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Saying you've got the wrong number
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I'm son1u, I think I've got the wrong number.
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Respond ing (".G$

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Don't worry.
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That's OK.
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Answering someone else's phone

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It's ringing for You.
Jack Smith's desk.
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OK. You're through.
Jack Smith's office.
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Jack Smith's phone.
Saying someone is not available C c\ c .l
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Jack Smith's number.
Sorry, the line's busY at the moment' C C\ C . .l C 4
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Jack Smith's extension.

His'line's engaged. I'm afraid. C C\ OC \ 4
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Extension 482.
Would you like to hold?
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I'm afraid. He's busY just now'

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He'll call you back in five minutes'

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Canltakeamessage?
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Shall, I try someone else for You?
Shallltakeamessage?
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Can someone else helP?
oo:e: I'll take a message if you like.
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Would you like me to take a message for her?

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Would you like to leave a message?

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Leaving a message

Asking for time to PrePare

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I get Clarifying details when leaving a message
Just a moment while a Pen.

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Just hang on a moment then'
Thatis N for November.
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I'll find a note pad. Hold on. (4,S6g"4ocrn:9r<.ilQ N {'o:6ocfiq saqoSq: c3$E
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Can you hold on while I find a piece of paper? 16, that's one six.
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olf:ll Smith, that's spelt S-M-I-lH.
Could you wait a minute then? (Smith 4Q *"dQ co6o3atrE: ooq;eci8: q8:$aro1r)
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Seoa tp$:$. e$:{aoc6aoepg: of,eq:Q o$1saX Checking details in messages
saq8o$E(manner) $. oqEo:cq e$e{o:desa:E eqcm r:sr8: eo:Q.g:@:: el q I sre cr:8 o5 cp: o6 eo:@p[ SE:
cor:@eoa1E<jlocr5rr Sorr),r what was that?
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Was that A for Amsterdam? that name here-

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4 e$'rl'r) If there's.no department of that name

How do you spell the name of the town?
(g:1 ocp$ c$eenmal)
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I'm afraid we don't have a such department. Would
Could you say that again more slowly, plesae?
you like to speak to...?
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Could you repeat that, please?
If you think you have made a mistake
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o:cScEg$: e$a{Qsaa1 ggopi:op!: €€AdAd i'm sony. I've made a mistake.
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Sorry, I'll check the name and number.

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Consolidation PIus
When you don't know the person the caller is asking
Language Focus
for Asking for a department person
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(Srt 6 oo"1cSo6p:o9 ce:S$:pE:)

I'm sorryr, but I don't know anyone of that name. L Can I have someone in I! please?
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I'm afraid you'vern"n:#:,ake. There's no one of o$ m6:eq: ep g3$" 60oc8.. q$€eilooc: rr
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3. Could you put rne through to Accounts please? Conversation Practice (1)
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l. Key Finance Company. Can I help you?
4. fO ii[e to speik in Told in Marketing please' cB: cop,reep qgc8cnc,lq8u
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Good afternoon. Could I have someone inAcccunts,
Asking someone to wait please?
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1. Hold the line, Please. J. Accounts, yes. And your name is....?
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2. Just a moment, Please. 4. Rob Sparkes" S-F-A-R-K-E-S.

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3. Could You hold, Please? 5. Trying to connect you. Mr Sparkes.

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Conversation Fractice (2)

Connecting l. Key Finance Company. Can I help you?
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1. Putting you through. Oh, gocd morning. i'd like to speak to Mr.Costa in Il
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2, Ifs ringing for You. O€.CCil-rBoCe
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3.
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John can takeYour call now'

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J. Fine. Who shall I say is calling?

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-fou're through now. "a
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4. Ann Thompson.
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5. fhank Vou. Hold the line, please. It's ringing for
you'
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Communication Problems
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Conversation (1)
An fnvitation
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A. I hopethatyou'll be able tojoin me and my colleagues

for lunch at Mr. Black Restaurant after the meeting,
At about 1:30.
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B. I'm sorry'. I can't understand what you're saying.

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o6:gp5;.J)ocrSaEop:rra8op:rr:efioeqo]{onnA$"c.r5 B. Can you speak up, please? I can't hear you very much.
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A. Oh, right, well, we're laving lunch at Mr.Black Resta- a8op: nat$nc.r5 a36c@:c8..<.irr
0. Would you like
"$:-"
urant after the meeting. At about 1 :3 Atr Oh, OK, yes, sorry. She can't see you in the morning
to come? on the 6 th. What about 2:15 in the afternoon?

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B. I still don't understand. I'm afraid. B. I still can't hear exactly.
I think we've got a bad line.
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Conversation (2)
Conversation(3)
Appointment Explanation
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A. I know that she's busy all moming onthe 6 th. I'm A. .....and after that you find the small switch located just
afraid. After lunch is probably OK. Can I make the to the left of the main or/offswitch. Press it once and
appoinment for 2:15? then everything will be fine.
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B. ['m sonl', but that's still too fast for me.

B. Would you mind repeating that, please? o& E pQ: o'lo,:3 rr s1l e o c,r) :d 8 of ep o-r> m q1 $ e c':f m q c'5

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A. There's a small switch-it's just to the left of the onioff
switch. Find that and then press it once. Language SummarY
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Responding to Problems
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B. No. I still don't know what you rnearl.
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1. tr'm sorry; but tr can't understand what you're saying'
Conversation(4) q n orE o 6: q pQ:,jlooS rr s'le,: eo! aE q:: :oo e[i: e I cr:: oi
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Address
{or q$eo-,8 q::ocupQ$Eq;rr
c'85oc 2" I'm afraid, I still don't understand. . '
A. I'd like you send it to me at 70 A\L'est 34 th Street, San o6; g p!;,:1 o:.:5 n q1 $
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Diego, C.A and the ziP code is 98102. 3. Can you speak up, please? I can't hear you very well'
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eocoJ $E<r1o:,-Srr 4. I still can't hear exactly" I think we've got a bad line.
B. Could you speak more slowlY, Please? q $ -E d d q mtr el @ : sie o: c8..o1 n q1 $ e o:6 {. I $ : c8'5 :
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A. Yes, of course. T'he address is 70 A, West 34 th Street' 5. Would you mind repeating that, please?
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6. No, I still don't knowwhat you mean'
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gr: e o: plad 5" Shall t try again when we get to the next station?
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7. Could you speak more slowly, please? Q) oSSpoa:qsroD:rr

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eg:e5: a8op: ep:$Ecr'loov::rr 6. Could you ring me and see if we get a better line?
I'm sorr;r, but that's still too fast for me. q $: of E: Qecm E: c"n qqt aE op: cg $
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9. Sorry, I didn't catch that. E6 a.1,f Q o: I Q r\oq o o5(S) m 6eo': E eg1
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6\ c c'leEc8c,5c8,in I'll send you an e-mail with all the details.

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Dealing with Problems o:6eo:E Q"{cBe,rSn

9. I know-Why don't I send you an e+nail?
L Is there anyone in your office who speaks Italian? q$notE a8op:eE S:eo: erQ"ocbaQon q$
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a)co?:lr 10. I'll spell it out slowly for you.

2. I'll call you back. a E op; sa q cf 11 E dt g d; E; cn o2: e <r1E: $ o,:5
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c c c o cr-c an c 11. I'll ask my boss to phone you in the morning.
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4. I think I'll call back rvhen these work-men have finis -
hed.
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Appointments and Arrangements

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A. Making appointments and arrangements

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(1) Could I make an appointment to see Mr.John?
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(2) I need tq make an appointment with Mr.Peter.
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(3) I think we need a meeting.
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(4) How about tomorrow?
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(5) What about Thursday?
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(6) May I ask what it's about?
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(7) Can you tell me what it's about? (3) Could we make it a different day?
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Confirming times and days (4) Whatabout Wednesday instead today?
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(1) Yes, that's fine. Friday,2:30. d - ocrn:e$:a$:eq eogcuo@g$qes-ro8rr
qddrl cDs'l ecDcE:a:":drr eo:@oeE ,s6g:QieE5r Conversation (1)
(2) So, that's Thursday 29th at 9:30. A: Hello, Tom Pink's desk.
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C. Checking details B: Oh, hello. Tom. It's Susan here. How's the project goi-
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(1) I just wanted to check the time of our meeting. d:r dc8r 96r sap$regoro qao$cilr o$o1cf oe$oeg
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$i-"S'' A: Not bad, but I think we need a meeting soon to discuss

(2) Was it 1:15 or 1:30? it.
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ngements B: OK. How about lunch time tomorrow?
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o(r) oJcDlgc: A: Yes, fine. Let's meet at the canteen at I : I 5.
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A: Good.morning. ISI Bank.
A: OK, fine. We'll see you then.

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B: Thanks very much"

B: Could I speak to Mr.Fisher, Please?
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B: It's Peter Smith here. Could I make an appointment to L

see him sometime this week?

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A: Just a moment. I'll check his diary' What about Friday,

14 th at2:30?
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B: Yes, thafs fine. FridaY,2:30.
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A: May I ask what it's about?
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B: I'd like to talk to him about some new investments'
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(l) This is Mg Mg from ASP Co, Ltd.
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(2) CanI leave a message?
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(3) Can I speak to Nyomi, please?
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(4) Can you ask him to call me back?

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B: Hello. Can I speak to Tomas Czeska, please?

(5) Can you ask him...? .

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This isAnnaLee.
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(3) I'm sorry, the line is busY?
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(5) Do you want to hold on' or call back later? A: Of course.

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al8a:o>o:rr Can you ask him to call me on 0121334 8798?

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you?
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e$:eo:$Eoon:n A: Yes, of course. Can I have your phone number?

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B: Thank's. Good bye. B: Yes, it's 00468 5678 6769.

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Phone Call (B) A: So that's 00468 5678 6769.

A: Hello. Ikon Technology. Can I help 5'ou? -d44q8 t1$:g.fldcn 00468 5678 6759 elEn
mcc6m,-'1ln q1$c q@:e8:cB B: Yes, and let me give you my mobile number. It's 07990
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B: Good morning. This is Paul Danielsson from
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Stockholm. Can I speak to Jo Stech, please?
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A: I'm sorry. She's not in the ofiice today. Can't I take a B: Thank you.

message? ecn;o:cibn

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B: Yes. tr need to talk to her about our meeting' Can you
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1. public phone (n) = ocp:$€q{r o:,:Sc8tg$:
2. pay phone (n) = egeo:e$o{qec::<g$:
3. phone card (n) = o.$;cnE$r
4. mobine phone (n) ' Q{E:<g$: (Rr.Eng)
5. mobine (n) . Q{E: @r.Eng)
6. cell phone/ cellular phone/ cellular . aocl5qcw:<g$:
(American English)
7 extension (n) . op8:i
8. cordkess phone/ cordless(n) . EfQ,l$t
9. pager(n) = eoop (writtenmessagesq:: ocfeel$q$
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10. webcam (n) = %$qpoco6or o$:op8;gfQcoo:eoo
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12. video conferencing (n) = SEoiq$oq$ $r+6$Etu
Double Oh (Br E)
eg. Webcams and videophones enable video conferencing'
g ZeroZero (AmE)
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webcams i. I Soio$:c%.', (2) Country code 44
eorSe <.r:c.:oSl
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people
(-?) Areacode 17 46 '
in different locations.
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can English g)ccl:? ,1$:eaTo-':{ call {. o.:}cocSrr
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(3) to ring someone uP
(1) help line (2) hot line
(4) to give someone a ring
(3) information line (4) reservations line
(5) to call someone C f'O r'(_. f- OOC \ O
cu6% of:6el T6[9t9": ctg"a?f cc? 6l6P6%o?
(6) to call uP someone
call centres (BrE)
(7) to call someone uP
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(5) Call me up next time when you're in Mandalay.
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(l) an 0800 number (BrE) ll8: egeo:cn$QoA eE:c6o6@6:cntrqE d{ q$:eaT
(2) a Freephone number (BrE) egSn

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(4) a toll-free number (AmE) (l) Reservation Line
(D) <g$:caT{gcp: (Phone call/ ring) eg. Just call this number to book you seats.
eg. cE:\. {E lee@ierQ. S $,,1054 eaTc8cf g<.,l<)n
(1) It would be good to see Anna soon, I'{l phone to her (2) Help Line
and see when she's free. eg. For technical assistance with your new computer, call
o $ +, 4 o @ a E e q qel8 e.rn E : cB $ e,-'5 rr c'l o*S $ : eo cE
<g 212-7363100.
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(2) I gave Bo Bo a call yesterday and we had a long chat. oE: oQ;o6 o{: o6: socf{c{ eoTopcrs<irr
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i (3) Hot Line
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(3) Why don't you ring up atPizzaPalace and order some Right now!
takeaway pizza? oe${o8 c3q8 oq8<{9:$d eeTolc6ol)n
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(4) I rang them five minutes ago but there was no answer. eg. Call us any time to find out about opening times and
dqg$ iQ & 8q Ecn A4S,1 $: eaTico<.Srr slec' c,$ f $,0 $ admission prices.
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(5) Give me a ring when you're next in Yangon. {.{ eaToln

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c8.9: (call vou back)
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{ (3) The extension is ringing for you.
please?
, Can you put me throughJo extension 123'
(1)
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a8op:'1$:of8:81d (4) Sorryto'keep you waiting.
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(2) Can I have extension 123, Please? (5) I think you'Ve got the wrong extension.
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(5) phoned a moment ago, but I was cut off' (8) I'm afraid the extension is engaged.
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(9) I'm sorry, but there's no reply.
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rvould you like to call back
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(10)Do you want to hold or conversation
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later? Conversation
eaT
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Voice Mail Annelize : Goodmorning" CanlspeaktoJamesCassidy
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You're throughtoihe voice e60 c c r- o oc.l
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if you leave a message' I'll
not at my desk right now' but Switeh board operator : Do you know the extension?
press 1' To speak
getrightbacktoyou' To leave amessage' OC \" C O
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to the oPerator, Please hold' Annelize : No,I'm afraid I don't.
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John Cassidy: Cassidy.

press 2 o:Q message { qr:
To listen to yourunf"ugt' mcBSE e$regclcr:<.$n
2 {$S.i; o$ message { E::ecofp:Qmd} '3@r:
"-rSq Annelize : Is that James Cassidy?
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Annelize : Thanks, Oh no,I've been cut off'

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(5) Could I speak to Win Win, Please? o & g p!: c,1 o <tS il .\?cD sa ? o:E p: co Secrnc,5 i.- $e
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(7) Mya Mya speaking' e7,fl:a$:cd o$- o6: g p!:c."lo:<-'5r

o enc: e$:eq,-,1io:,r5 (17) I'm afraid she is out of the office.

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e$re E.io:"5rr (18) I'm afraid he is on holiday.

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(10)Is this a convenient time to call?
sal,p $:eaTQ.saao8n$4 s2,91$ $6oiocrD:rr (r) I'm calling about China trip.
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(12) I'm afraid he isn't at his desk. c2l nc.rS erocn::cor: )c8. q$ E.-,1 o on: rI
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(13) I'm afraid she's on another line. % i6o)?o? g+:lg$, cal P" Q€o/
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(14) I'm afraid he is with someone right now. sD s1$"o o5 a:cf c8" er6: e$:{ 8,:1e)c\}): rr

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(7) Can I ask who's calling? (1) I'm sorry. I didn't catch your narne" Could you spell it,
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sD s1 rrc me@e8: cB gcleQo'n q1$ eo:5eo;cS. (3) Did you say your number is 624426?
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(11) MaY/ Can i take a message? (a) Is that with B for Bravo or V for Victor?
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(12) Would you like to leave a message? (5) Where did you say you're calling from?
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(13) I'll ask him to call you when he gets back' (6) The code for Sweden is 49, right?
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a:8oo${q8 A. Is that James Cassidy?
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B. No,I'm afraid not. Can I ask who's calling.

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as pos_ ents) oe@E: o:EQ atrE.-,1o:.rSl
sible?

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(5) How about Monday?

(3) I've got to go to a meeting.
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(6) Would Wednesday be suitable? q$"*5 s'ao$: raeo: gc:qg:Q"c8.cirr
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(6) Good to talk to you.

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(9) That's fine.
(7) We'll be (back) in touch soon.
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(8) Look forward to hearing from you soon.
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(9) Yes, I'll look forward to seeing you on Friday.
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(1) See you on Friday then.

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(oSoopelp: e$:E:ob$EN (8) I'm afraid Monday won't be possible. I'm going to be
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%$"of -%c'5 sa61eg.cn c$E$E q:rr (9) We're going to have to delay our meeting.I'm
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(3) I've got to go over to Mandalay to see a client. touch (contact you again) when I'm not so busy.
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(10) I suppose so. I look forvvard to hearing from you when
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(7) We're going to have to change our alrangement for (11) TheZ2nd...I'm goingto be on holiday. Whatabout
the l5th. I'd completely forgotten we have a departmen- the
tal meeting that day. 29thl
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(12) The afternoon would be no problem. How about at

three? '

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(13) Wednesday's going to be difficult. Can you make the
. next day?
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(14) Yes, the same day the following week would be fine. Hello gE Goodby"r${t$l
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Hello
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Conversation
1. Good afternoon, Mr Trent.
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Good afternoon, Julie. Are there any message for
me?
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Yes, ['ve left them on your desk. Already?

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2. I've got a meeting at two o'clock. Yes, I'm afraid so. I'm seeing Jirn and half past three.
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Fine. I'll see you later then.
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cre e o o c elgoaccalccD2 t ::c8eo:t'"lot-tSrr Weli. Thanks for all your help.
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Yes. I'll probably see you this afternoon. ecn: E:$ rr sa q sa p! eao: o: m q cf eca: ;.0:
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qddrr Seqopig: q$"c'r5 a8op:oi eq"eern8:eq.q You're welcome.

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3. Hi, Karen. How are you?

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Fine, thanks and you? Rashid Hi, Jane.

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Not too bad. Abit busy though. Jane Hi, Rashid. How are you?
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4. Hello, Martine. What kind of rveekend did you have? Rashid Fine, thanks, and you?
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Jane Oh, rrot too bad. Did you have a good weekend?
Quite busy. I had to work on Saturday, you know
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(af60)" Rashid Yes, it was very relaxing. I went to the theatre
saq6q8)qo:,:Srr on Saturday.
Well, I'd better be'going. oE: r og$D 8o5 sao$: e$ecgplolo:cSil o€f €f.cn
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: Did you enjoy it?
c c\\ Paul Hi, Lena. Not too bad. I'm quite busy as you can
.
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Rast id : Yes. It was great. see.

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Dialogue (2) o q6 q $ ep: or,:5
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Frank : Good morning, Mrs Jansen. Lena You're still working on the CDX Company, I
cSon $gcfaE:<irr tlg6 o1$ao$rr suppose.

Mrs Jansen : Morning Frank. How are you? gE coxc4o89o saq6o26"f ndq q1$ecoEoooSrr

c<5o:$Ecf a8:<irr oq$.Slr oE egecrr:E:\.cw::rr Paul That's right.

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Frank : Oh, very busy as usual. There's a letter for you. cDo)otcrx)) acoJ":il
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Mrs Jansen: Thanks very much, Frank. Well, I'd letter be Paul Bye, T.sn4.
going. I've got a lot of work to do. {8 "... cEg:rr

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qc o6cD)csco9c())r cAl o€)) o)oo6?3?cDosaqpslg: Alicia : Good morning, Mrs Svensson.
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Frank : Bye. Mrs Svensson : Good morning, Alicia. How was your
weekend?
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Mrs Jansen : See you later, Frank. cSoo $EcfaE:<-,1 oc8$epr oegr cagSegeo a8op:
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Dialogue (3) Alicia : Oh, I just stayed at home and relaxed.

Lcna : Morning Paul. How's everything? {:rr q1$eo,5 d69:eg$: Sc8sao$:e$}<io:c$rr

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Mrs Svensson : Good. Are there any messages for me?

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Alicia : Yes, there's Mr, Hassan from Midtech. Can you
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Dialogue (1)
A. RCL Electronics. Can I help you?
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B. Yes. Could I speak to Denise Martin, please?
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A. Just a moment. I'll put you through.

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Dialogue (2)
A. Could I speak to Harry Paul, please?
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Sorry, who did you want to speak to?
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A. Could I speakto Lud Milla Koh, please? eoc6sa a3crS) q) <.,1o:oS rr

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B. Speaking. A. Could I leave a message for Teresa?

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A. Lud Milla! I've been trying to ring you all morning. B. Just a second. I'll get a pen.
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Dialogue (4) A. Could you give me your name, please?
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B. Yes, of course. It's Karin Vogel.
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B. Marsen. With an "M". B. Certainly. It,s V-O-G-E_L.

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Dialogue (8)
B. Good moming Mrs. Weiss. This is Ellen John from
Ost Link Travel.
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A. Could you put me through to Peter Lensky, please?
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B. Do you know his extension number?

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B. I'm phoning to check if you got my letter.

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A. No,I'm afraid I don't.
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B. Could I speak to Mrs. Weiss, please? RCL Scucfcog$:gE qgc8m<ir q1$ecoSaEop,Q q€
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A. One moment, please. I'll put you through. Yes, th.is is Kristina Weiss of Witan. Could I speak to
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I'll just see if she's available.

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No. I'm afraid she's just gone out.
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B. So, I'll ring back later.
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B. Oh, it's all right. I'll phone back. eg(l) I must get back to work. Goodbye.
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eg.(2) I'd better go. I've got a lot of work to do.

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4. Could you speak more slowly, please?
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Julia : Sales Julia Wells speaking.

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caaocrD:e$:a$:cneo2 Receptionist Sanjay
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I'm calling to find out if you got my fax.
Receptionist : Witan International. Can I help you?
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Sanjay : Could I speak to Mrs Weiss, please?
Julia Hold on. Let me have a look. No, I don't think so.
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Sanjay : Sanjay Rahman of r-RN Technical.
Paolo This mbrning. It should have arrived by now.
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Receptionist : Could you spell your name for me?
Julia I'll check again and ring you back later.
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Sanjay : R-A-H-M-A-N Sanjay Rahman. {.:9 co6o6e€o:Eda?d$: el@a8c8:{ g$:G$

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Tom : You've met Kate, haven't you?
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Sue : Yes, we met at this morning's maketing seminar.
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Tom : We're going out for a drink. Would you like to
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Sue : Yes, That sounds nice.

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Kate : Let's go then.
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Henri I'd love to but I'm a bit tired. li's been a iong day.
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Ben: Is this your first visit to Montreal, Lisa?
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Jules : Great I'd love to.
Lisa : Yes, I haven't found my way around yet.
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: Well, it's half past six now. Let's meet in the bar
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Lisa : Are you sure we have enough time?
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Yes, two boys and a girl. What about you? (7) I hate all this travelling on business, don't you?
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(3) Does you wife work? I like seeing different countries.
Yes and no -
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o6c,1'lco,rSn (8) What do you do when you're not working?
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(9) V/hat kind of food do you like?

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(1) I've seen your advertisement and I'd like to know how
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(2) Could you please tell me what your terms are?

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Yes, they are fixed for six months.

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(1) Can I order online?

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(2\ What's your website address?

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(3) I've got your April price list.
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(9) Would you like our special introductory offer? order some DE 960 printers.
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(10) Those are the best prices we can offer. 960 o qE on saq"69r a;E c8.cirr

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(11) You'll find our prices can't be matched. B. Well, it depends on your terms. Is your May price list
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(13)You'll find all our prices and terms on the website. A. Oh, yes, until the end of the year.
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B. What discount would you offer on an order for 100? A. I see. Well, I'd better confirm that with someone in my
department.
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B. But we had7% last time, and w'e were told it would be

5% higher for a repeat order.
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(t) Rosy said she was arriving on flight BA 532.

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(5) Mr. John said he had paicl the account by bank transfer (6) Research and Development - R&D (e2eocrf g.Ef.g)
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(2) I need to note down the reference number.
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(3 ) I couldn't catch what you said. Could you repeat it more (4) We're under pressure from our customer. Can you send
slowly? the order urgently, please?
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eogcuo@Ei<ir (7) I'm atraid it's out of stock, so it won't be sent for two
(1) Thank you for your quotation. We'd like to place an weeks.

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(8) We'll send it by air freiglrt, so it will arrive tomorrow
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(9) I'm calling to make a repFat order. We'd like exactly

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1i0) Sorry, I didn't quite catch what you said. Could you o:o5c'3o$:ocrr::e$:g9: Can I help you? (q@:el8:*
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(1) Hello, this is Aye Aye.
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(2) My name's Kyaw Kyaw.
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(3) Good morning. It's Nyomi here.

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(3) Marketing Service PLC. Good afternoon. (4) I'll just transfer you.
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(5) Yes, just a moment"

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(3) Hi, it's Mg Mg here. Is Wah Wah in? (2) Sorry, he's just gone out. Would you like to call back
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(5) Could I speak to someone in Marketing, please? (3) She's away for a few days. Can I givp her a message,?
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(3) She's due baek tomorrow.
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(4) He's out of the office this week' I'm afraid' (a) Why don't you try in a couple of hours?
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(1) What time will she be back? {2) Can I speak to Mr.Srnith, please?
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(2) Will he be back later todaY? F{oid on, please.

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(1) She should be back bY 4 o'clock' Who's calling?

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(2) We're expecting him at around 11:00' (5) Can I call you back later?
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A. Hello, is that Motor SYstems UK?
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B. Yes, It is. Can I helP You?

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A. Can I speak to Mark Wheeler' piease?

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B. I'm afraid he's in a meeting at the moment'

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A. OK. Do you know what time he
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B. From about three this afternoon'

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A. Right. I'll call again then. Thanks very mueh'

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B. You're welcome. GoodbYe'

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