Chapter 2 (Principles of management) Case Studies – solution

1. Principle of Fayol is being overlooked by the sales manager is Initiative

The appropriate way of response by the sales manager: salesmen should be encouraged to develop
and carry out their plan for improvements

2.

a) Principle of Fayol which is violated in the given case is Espirit De Corps

b) Espirit de corps ‘means unity is strength‘. Fayol emphasized on team work and harmony
among employees. He suggested that every employee in the organization must consider
himself as a part or member of a team and try to achieve the team goal. A manger should
replace I with we in organizational communication.
c) Other workers should divide his work among themselves and concentrate on the production of group
targets rather than their own individual target
3.
Principle violated Line quoted
Unity of command Sometimes the subordinates had to work for
more than one superiors..
Discipline The workers were becoming undisciplined.
Espirit De Corps The spirit of teamwork, which had
characterised the company previously, had
begun to wane

4.
Principle of Line quoted Explanation
management
Initiative All the employees are  Workers should be encouraged to develop
free ……… best and carry out their plans for improvements
suggestion will be according to Fayol. Initiative means taking
awarded a prize. the first step with self-motivation.
 Initiative ‘means eagerness to initiate action
without being asked to do so. According to
Fayol, employees should be allowed to think
and execute plans, to bring about
improvements in work related matters.
 However initiative does not imply freedom
to do whatever people like. They must
observe discipline. So once the decisions are
taken by management, every employee
must follow it whether it is according to his
suggestions or not
Espirit De Corps In addition, he advised  Espirit de corps ‘means unity is strength‘.
…….. each other’s work  Fayol emphasized on team work and
harmony among employees. He suggested
that every employee in the organization
must consider himself as a part or member
of a team and try to achieve the team goal.
 A manger should replace I with we in
organizational communication.

5.
Principle of scientific management Line quoted
 Science and not rule of thumb
Harmony and not discord
Co-operation and not individualism
Development of each and every person to his/her
greatest efficiency and prosperity
He continuously motivates his Research and
Development department that new and latest
methods of doing work be explored.
He also believes that two ………. wheels should
be property aligned.
The provisions has also been made to give
reward to those employees who will
participate in a particular exploration.
he paid lot of attention to training of
employees

6.
i) Principle of management discussed above is Remuneration Of Employees
ii) Two values which company wants to communicate to the society:
o Concern for environment
o Concern for organisational objectives

7.
a) Principle of Fayol followed in the Facebook’s office.is Equity , Espirit De Corps (any
one)
b) Two values followed by the Facebook’s office. :
 Concern for employee’s health
 Equality
8.
(A) The principle of management being followed is Equity
Good sense and experience are needed to ensure fairness to all employees, who should be treated as
fairly as possible,” according to Fayol. This principle emphasises kindliness and justice in the
behaviour of managers towards workers. This will ensure loyalty and devotion.
Equal, kind, fair and just treatment of subordinates by superiors and no discrimination on any basis –
religion, language, caste etc.
Equity does not mean absence of force. It is in fact necessary to maintain discipline.
(B) Two values on which management of Alfa Ltd. Emphasis are:
 Equality
 Fair treatment
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a) Two principles of management given by Fayol from above paragraph discipline and Espirit de
corps
b) Two values which the Dabbawalas want to communicate to the society are:
 Concern for poor
 Concern for customers

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(a) principle is being violated in the given case is discipline
(b) Explanation
(c)   One probable adverse consequence of violation (any one)
 Chaos and disorder in the organization
 Non achievement of targets in time.
 Decline in reputation of the organization and efficiency of employees.
(d) The value being ignored by employees: concern for organisational rules