BA232

BACHELOR IN OFFICE SYSTEMS MANAGEMENT (HONS.)

COURSE:

MGT 555 – BUSINESS ANALYTICS

GROUP:

NBSA5A

GROUP ASSIGNMENT:

“PERFORMANCE LAWN EQUIPMENT”

PREPARED BY:

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 ACKNOWLEDGMENT

Bissmillahirrahmanirrahim,

Alhamdulillah. Thank you to Allah SWT, whom with His willing giving us the
opportunity to complete our report with successfully. This social media portfolio report was
prepared for University Technology Mara. This report is based on the methods given by the
university.

Firstly, we would like to express my deepest thanks to Dr. Azreen binti Roslan, our
Principle of Business Analytics (MGT 555) lecturer, whose guidance, carefully reading and
constructive comment was valuable. Her timely and efficient contribution helped us shape this
into its final form.

Deepest appreciation to our parents, family, and others for their cooperation,
encouragement, constructive suggestion and full of support in the completion of report from the
beginning till the end. Lastly but not least, thank you also goes to all of our friends and everyone,
that has been contributed by supporting our work and help ourselves during the group
assignment progress till it is fully completed. Moreover, this report has been prepared with the
cooperation and support from many people and we hope this final report given has been
successfully

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 INTRODUCTION

The purpose of this group assignment is to learn and explore how the analysis in an
organization. The use of Excel and Tableau as an analytic and visualization tools to support
business analytics. Moreover, the application of selected data mining techniques to business
decision making situations is also illustrated. However, the application of these concepts could
not totally be understood until those are put into practice. Therefore, this group project aims to
translate the theoretical concepts and knowledge into practice. Performance Lawn Equipment
(PLE), headquartered in St. Louis, Missouri, is a privately owned designer and producer of
traditional lawn mowers used by homeowners. In the past 10 years, PLE has added another key
product, a medium-size diesel power lawn tractor with front and rear power takeoffs, Class I
three-point hitches, four-wheel drive, power steering, and full hydraulics. This equipment is built
primarily for a niche market consisting of large estates, including golf and country clubs, resorts,
private estates, city parks, large commercial complexes, lawn care service providers, private
homeowners with five or more acres, and government (federal, state, and local) parks, building
complexes, and military base. PLE provides most of the products to dealership, which in turn,
sell directly to end users. PLE employs 1660 people worldwide. About half the work-force is
based in St. Louis; the remainder is split among their manufacturing plants. Ariana Asyraf has
recently joined the PLE management team to oversee production operations. She has reviewed
the types of data that the company collects.

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Based on mower test data, PLE’s has conducted 100 observations with 30 samples of their
Mower equipment from data mower test functional performance. Based on the 3000 observation
that has been made, 54 has recorded failed to function and another 2956 had passed the mower
test functional performance.
For the question number 2, the gross revenue from January 2015 to December 2019, the
total for Mower Unit Sales for NA is $452540 which is this is the highest gross revenue
compared to other region. Followed by Europe with $68940, SA with $16940, Pacific with
$10350 and the lowest is China with $113. As overall, the total gross revenue for all region is
$548883. For tractor unit sales, the highest gross revenue from January 2015 to December 2019,
is comes from NA with $64502.Followed by Europe with $38878, SA with $35901, Pacific with
$16331 and the lowest is China with $2799. As overall, the total gross revenue for tractor unit
sales for all region is $158411.

Dealer Satisfaction
70
60
60 56

50 45
40
33
30

20 14 15 14
11
10 7 6 8
2 2 4 4 3 2
0 0 1 0 0 2
0
ica 16 18 15 17 19 pe 16 18 15 17 19 in
a 16
er 20 20 20 20 20 ro 20 20 20 20 20 Ch 20
Am Eu
rth
No

0 1 2 3 4 5

Based on chart shown that, for dealer satisfaction for all region, South America receive
the highest satisfaction from the dealer with 60 for rating 5 at 2019. Followed by North America
with 56 satisfaction from the dealer also at 2019. The lowest satisfaction from dealer is from
China with 2 for rating 4.

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 End-User Satisfaction
60
49
50 46
41
40 38 40 38 37 36 36 37 36 37 37 37 35
33 34 34 36
31
30

20
14
10 11
10

0
ica 16 18 15 17 19 pe 16 18 15 17 19 in
a 16
er 20 20 20 20 20 ro 20 20 20 20 20 Ch 20
Am Eu
rth
No

0 1 2 3 4 5

For End User Satisfaction, North America receive the highest customer satisfaction on
2019 with 49 customers give rating 5. Followed by 46 also from North America on 2018 with
rating 4. From overall sample size, China receives a lowest end user satisfaction compared to
another region with 10 far rating 4 on 2015.

Complaints
200
180
160
140
120
100
80
60
40
20
0
15 15 15 15 15 15 16 16 16 16 16 16 17 17 17 17 17 17 18 18 18 18 18 18 19 19 19 19 19 19
n- r- y- l- p- v- n- r- y- l- p- v- n- r- y- l- p- v- n- r- y- l- p- v- n- r- y- l- p- v-
Ja Ma Ma Ju Se No Ja Ma Ma Ju Se No Ja Ma Ma Ju Se No Ja Ma Ma Ju Se No Ja Ma Ma Ju Se No

NA SA Eur Pac China

Next, for the Overall complaints of PLE's, we can conclude that PLE's has received the
highest complaints from China, which is at 8160. It is because North America is the biggest
market compared to the other countries for PLE's. We can also conclude that, on average of all
five years. PLE received the last complaints were from China.

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 Conclusion is the complaints followed seasonal trend. Complaints is too high in Jun
every year and low in Jan every year across all regions. This corresponds to the seasonal trends
in mower and tractor sales. NA has the most complaints followed by Eur, SA, Pac and China.

Mover Unit Sales

30000

25000

20000

15000

10000

5000

0
15 15 15 15 15 15 16 16 16 16 16 16 17 17 17 17 17 17 18 18 18 18 18 18 19 19 19 19 19 19
a n- ar- ay- Jul- ep- ov- an- ar- ay- Jul- ep- ov- an- ar- ay- Jul- ep- ov- an- ar- ay- Jul- ep- ov- an- ar- ay- Jul- ep- ov-
J M M S N J M M S N J M M S N J M M S N J M M S N

NA SA Europe Pacific China World

The highest mower unit sale was from North America at 452520, following by Europe,
South America, the Pacific Rim, and the lowest is China. As we can see, we can the trend that
countries recorded their top sales in June. On the other hand, a consistent trend for Q1 and Q3 of
all the years shows that the sales slightly decreased compared to Q2, the lowest sales recorded
was in December 2017 with 5350 units.

On-Time Delivery by Percentage

99.5%
99.0%
98.5%
98.0%
97.5%
97.0%
96.5%
15 15 15 15 15 15 16 16 16 16 16 16 17 17 17 17 17 17 18 18 18 18 18 18 19 19 19 19 19 19
n- r- y- l- p- v- n- r- y- l- p- v- n- r- y- l- p- v- n- r- y- l- p- v- n- r- y- l- p- v-
Ja Ma Ma Ju Se No Ja Ma Ma Ju Se No Ja Ma Ma Ju Se No Ja Ma Ma Ju Se No Ja Ma Ma Ju Se No

Percent

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 Between 97.6% and 99.3% of deliveries were on time from 2015 to 2019. Most notably,
deliveries were on-time only 98% of the time December 2019. Overall, the percentage of on-time
deliveries increase from 2015 to 2019.

As we can in the table PLE's have quality, ease of use, price and service. The most
common description of the central tendency is the mean was quality. 4.395 is the most higher.
By examination of the data, the standard can be estimated at around 4.00. However, the mean
was the higher of the table. It shows the quality is good and choice of the customer, so the
conclusion as we can from the survey, the customer preferred something product based on the
quality and the ease followed by the service and price is the lowest.

Based on 2014 Customer survey data, the F-statistic value is 23.69, and the p-value is
1.079, which is greater than α=0.05. Thus, we fail to reject the null hypothesis and conclude the
mean 2014 Customer survey for four differences in rating of specific product service for all
region are not the same. For Critical Value approach, the F-statistic value is 23.69 and the critical
F-Value is 2.616, whereby the F-statistic value is more than critical F-Value. Thus, we do reject
the null hypothesis. For defect after delivery, the p-Value Approach, F-statistic value is 178.215,
and the p-value is 8.68, which is greater than α=0.05. Thus, we fail to reject the null hypothesis
and conclude the mean defect per million items receive from suppliers in the month are not the
same. Critical - Value Approach, the F-statistic value is 178.215 and the critical F-value is 2.540,
whereby the F-statistic value, is more than the critical F-Value. Thus, we do reject the null
hypothesis.

Based on the regression analysis in evaluating the data of Employee Retention The p-
value for all the independent variables are more than 0.05, therefore we can conclude that the
coefficients are statically significant. Thus, we fail to reject the H0.