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ASHITA SAKARIA PRIYANKA KALE BHARAT MANDORA
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DIXIT TALHA SAIT RADHIKA THAKKAR
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What is Attitude?
An attitude is an individuals degree of like or dislike for an item. They are basically Positive or Negative views of a person. This is referred to as the attitude object. Most attitudes are the result of either direct experience or observational. Most attitudes are the result of either direct experience or observational learning from the environment. i.e, naturally inherited or as a result of peer groups.
Blend attitude and aptitude. It's your aptitude. . Attitude is a great building block to a career. not just your attitude that determines your ultimate altitude.Introduction To begin with. one must have the aptitude and the right attitude. you can produce success. A company expects a multifaceted roles and not a person who will do things what he is expected to do. or it can be a great impediment to your career.
Behavior & Cognition). The affective response is an emotional response that expresses an individual's degree of preference for an entity. .The ABC Model of attitude Attitude is a judgment which develop on the ABC model (Affect . The behavioral intention is a verbal indication or typical behavioral tendency of an individual. The cognitive response is a cognitive evaluation of the entity that constitutes an individual's beliefs about the object.
. or feeling. Emotion is a common component persuasion. Attitudes can be changed through persuasion. social influence and attitude change.´ Unlike personality. its natural for attitudes to change. acting.Attitude Formation Attitude is ³a way of thinking.
It helps maintain good relations with people around who will help us in times of crisis. . It is like a test in life during the tough times which leaves an impact on the people surrounding you & in your life.How does a Good attitude help? A positive attitude helps to stay calm even in times of trouble.
& during your bad days. The main test is to remain positive in times of trouble. . crisis. Having a positive attitude does not mean being positive in times of happiness.
but a poor attitude provide superior service? Yes. Will the poor attitude adversely affect job performance? Yes . But the more pertinent question is: Will that employee consistently provide the level of service you want and his guests deserve? Probably not.Think on this Can a hotel employee with great aptitude.
Lets Look at the opposite? Can a positive attitude compensate for less aptitude? We think it can. . at least partially. Surveys indicate that most guests share our level of tolerance. Who may not be a technical wizard Than we are of the super efficient desk clerk who does not smile. As a guest. We are far more tolerant of a genuinely cordial and guest-oriented guestemployee. or even look us during check in.
For Example Take the case of Indian cricket. his attitude seems all gone awry ! And the person with perfect attitude doesn't have the finesse or talent to be among the best ! . We have been unable to a find a top-notch wicketkeeper? top If we find the guy with the perfect aptitude for the thankless job in cricket.
Whether you're a business owner. ZIP IT.Ten Commandments for a Positive Attitude 1. you're better off thinking through your words before you voice complaints. Whenever you have issues in the workplace. . supervisor. Learn to think before you speak. manager or employee. the workplace can sometimes become a tinderbox for conflict. Bite your tongue before that provocative remark comes out of your mouth and you find yourself embroiled in a fight. thoughts or suggestions.
Rather than argue and try to insist that they shouldn't be feeling what they're feeling. You can't argue with feelings. managers. or coemployees express strong feelings. LISTEN. Sometimes your employee needs to express his or her resentment about the way you've treated them. Listen when your co-workers." Try to put yourself in their shoes and give them the empathy that you would want yourself. Sometimes your co-worker needs to go on a diatribe coabout how you "neglect" him. 2. "I'm sorry you feel that way. DON'T DISPUTE. Arguing may only make a situation worse . understand that they ARE feeling that way and simply say. Sometimes your manager needs to tell you how disappointed he is with you.
AGAIN. . Know how much contact you can take and how much will ignite your internal nuclear bomb. make sure you protect yourself with thorough documentation of any potentially volatile situation. 4. Also. 2 having been followed. A smart employee as well as a smart manager will document issues that relate to self-preservation and the selfprotection of job security. DOCUMENT. AGAIN. offended or wounded. GOOD FENCES MAKE FOR GOOD WORK RELATIONSHIPS Create boundaries and set limits in the workplace. DOCUMENT AND DOCUMENT Rule No. 3. another reason why keeping clear. but cordial. keep in mind that you don't know which one of your cocoworkers will be easily ignited. boundaries is another way of protecting and preserving yourself. This rule applies to people on both sides of the power structure.
Is it really worth fighting over? Repeat to your self. Overreactions cause all out wars and can get you fired. Comment positively on the quality of their (good) work. CORDIALITY AND FRIENDLINESS Having vowed to create appropriate boundaries. 6. notice changes in their appearance in a complimentary way. 5. NEVER OVERREACT When co-workers feel neglected. they often will cocreate a scenario that invites your overreaction. Ask coco-workers and supervisors about how they are. Don't do it! Assess a dispute with your cocoworker." . make every effort to be cordial and friendly. Being popular can only make work life easier. "They're only words and I WANT my job.
you can often extinguish flames that are being directed your way. Positive and assess your gains and losses in a situation. PLAY WELL WITH OTHERS. Supervisors and managers appreciate a cooperative employee who gets to the point succinctly. . If your supervisor or manager needs to act as if he or she came up with an idea that was actually yours. LET BREVITY AND PAUCITY BE YOUR MOTTO. don't argue with them. 8. In the workplace. sometimes it's strategically advantageous to lose the battle. 7. If you want to win the war (keep your job and progress up the career ladder). if you keep contact limited and utilize a cordial and polite silence to avoid fights. Assess a work situation carefully. MOTTO.
Do not ever try to change your cocoworkers. WHAT YOU SEE IS WHAT YOU GET. Learn to change what you can and accept what you cannot change . but none of us can change another. 9. It is a cardinal rule that people can change themselves. You are doomed to failure if you try to get your supervisor to see their flaws and change their ways. especially those who are above you in the hierarchy of the workplace.
10. . give it to them. Strategize and evaluate the personalities you contend with and apply good people management techniques to the cast of characters you live with during your workday. For example. Remember that the best defense is a good offense. if you work for an individual who needs ample amounts of admiration and appreciation. Take control of potentially volatile work situations and take charge of managing them. Work actively to make your work life smoother and to protect your employment and chances of rising on the career ladder. STAY IN THE DRIVER'S SEAT.
³ Adapt this concept to include not only things that are good or positive. . but.Tips to stay Positive. also those things that are bad or negative. Utilizing the concept of "Gratefulness.
instead. Tony Robbins teaches a concept about our brains not being able to distinguish between reality and what is vividly imagined. What would happen the next time you are confronted with a negative situation if you responded in a positive way? This is exactly the basis of using gratefulness in dealing with a negative! Instead of allowing a negative attitude or situation to affect us in a negative way. say to yourself that I'm grateful for this situation even though I don't understand the "why" of it.Help from experts. . Make a conscious decision to be grateful instead of allowing it to affect you negatively.
His subordinates were offered the job of clerks.Case Study Robert.T graduate. He was made to do small accounting work & hardly paid. an I.T sector was forced to be a clerk of the organization Falcon Pvt Ltd.T department Assistant. during the period of lull in the I. . where he was previously the I.
Roberts's subordinates accepted it with a negative attitude & would always complain. Robert did not like this so he took up the work of a clerk. With his positive attitude towards the work he never let himself down & took pride in whatever he did. He offered his post of an accountant to one of his subordinates. .
The I.T sector boomed & Robert was made the Head of Department because of his positive attitude towards his organization. Slowly as time passed by the I. He became a role model for everyone in the organization & was given undue respect thereafter. .T department saw a gradual rise in the market.
Aim high and See Your self Reaching new heights . will make people start looking at you as idol. Change the way you think about others and your self. You Can Change your Attitude to what you want it to be Only a positive attitude will help you reach your targets Believe in your self. having a good attitude towards life.Conclusion Even if you don¶t have a good aptitude.
Thank You .
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