DECLARATION

I hereby declare that the project work entitled “Job Satisfaction Analysis of Vayodha
Hospital’s Employees, Balkhu” submitted for the BBA is my original work and the
Project Work Report has not formed the basis for the award of any degree, diploma
or other similar titles.

Signature…………………

Amiko K.C.

September,2019
 CHAPTER 1

INTRODUCTION
1.1Background of the Study
When it comes to choosing the hospital, one thing is clear: quality counts. With
more than 7 years, excellence and quality in providing medical care in a comfortable
and convenient environment, Vayodha Hospital brings peace of mind for the
thousands of patients. It cares everyday with the help of their doctors, nurses, staffs
and specialists. In symbol of Vayodha, ‘V’ symbolizes caring hands and the Green
droplet symbolizes Life.

Vayodha Hospitals, situated at in the major orbit of ring road Kathmandu, is a

multi-specialty hospital with the vision of “Cure with Care”. It not only provides a
wide-range of health services from primary care to cutting edge treatments of
complex and rare health problems but also aims at becoming a national leader in
patient-centered committed to provide World Class Preventive and Curative Care
within the reach of every individual. The hospital have dedicated and highly trained
team of professionals ensures that the hospital vision and reputation is maintained
at the highest level and acts as a centre of excellence. Vayodha assures to be the
most comprehensive facility offering with a wide-spectrum of vital health services to
every individual irrespective of their age and gender. This hospital is designed to
have patient-friendly environment.

Mission

Vayodha Hospital is committed to provide excellent healthcare services by effective

and professional way to meet with patient, community needs and expectations.

Vision

1.’Cure with Care’

2. Provide entire medical and support services under one roof.

3. Providing full spectrum of vital health within reach of every individual.

4. Provide world class empathy and compassion to our patients.

5. Introduce and implement the latest and reliable technology in health care.

6. Emergency services transformed from Wheels to Wings.

1.2 Objectives of the Study

For the purpose of project work, the following objectives have been set.

 To identify general attitude of employees towards hospital.

 To ascertain the problems of employees in working conditions.
 To find out the motivating factors provided by hospital to employees.
 To study the area of improvements and give suggestions for future
improvements.

1.3 Scope of the Study

The study was conducted in the topic of Job Satisfaction Analysis of Vayodha
Hospital’s Employees. The scope of the study is the coverage of following:

 Year of experience
 Special facilities and discount for the treatment
 Balance of work and personal life
 Management response towards problems and thoughts
 Provision of job security
 Supervisor attitude while guiding at work
 Promotional criteria of hospital
 Dress code facility
 Sufficient pause time
 Performance evaluating system fairness
 Career opportunities
  Selection fairness of employees
 Pays and incentives
 Different views for different services and works
 Motivating factors of employees
 Improvements for better working environment
 Hospital rated as a place to work on

1.4 Limitations of the Study

This study has following limitations.

 Some of the respondents hesitated to give some opinion.

 The study could not reach to the depth and so this research is dependent
only up to responses given by the sampled employees.
 The details obtained from this research is only applicable for Vayodha
Hospital and this is not applicable for other gateways.

1.5Importance of the Study

This study poses several importance to the researcher, to the organization, to the
reference seeker as well as to enrich library assets. They are explained as follows:

To the Researcher

 This helped to provide knowledge for how to prepare objectives, tabulation

and sample of research questionnaire.
 This helped to develop the skills of interpretation and analysis of data.

To the Organization

 It provides information about the level of employee’s satisfaction.

 It identifies different types of employees through integration.
 It helps business organization to realize more appropriate ways of attracting
employees and making them loyal.

To the Reference Seeker

 It works as a guideline for the researcher to provide concrete path for

conducting future research.
 It helps them to identify the research gap or untouched area that can be
taken as a topic for further research.

To Enrich Library Assets

 It can be available for everyone who visits the library.

 It will remain up to the existence of library so one can consult it after long
period of time.
1.6 Organization of the Study

CHAPTER 2

REVIEW of LITERATURE
2.1 Meaning of the Literature Review
Going through previous study and books with the purpose of knowing the research
issue’s in detail and find out appropriate methodology is known as literature review.

‘’A literature review is a self-contained unit in a study which analyses critically

segment of published body of knowledge through summary, classification and
comparison of prior research study and theoretical articles.’’

-From conducting Research Literature Review: From Scientific Research Methods, by

Cardesco and Ganter, Sunrise Publication ,2067 BS, in page 30-31.

‘’ A literature review is a summary and analysis of current knowledge about a

particular topic or area of enquiry.’’

(Research Literature Review: From Business Research Methods, by MCWilliman.E, in

page 40-48.Asmita Publication, 2009 AD).

A Literature Review is “a systematic, explicit, and reproducible method for

identifying, evaluating, and synthesizing the existing body of completed and
recorded work produced by researchers, scholars, and practitioners.

(Research Literature Reviews: From Internet to Paper, by Arlene Fink, 2nd ed.

Sage Publications: Thousand Oaks, 2005 AD.)

2.2 Objectives of Literature Review

Literature review have different objectives. Some of them are listed below:

 To know the research conducted in the chosen field.

 To identify the gap.
 To develop theoretical framework.
 To develop research design.
 To update in current issues.
2.3 Review of Related Studies
Mr.Prof.(Dr) Subhasish Chatterjee had conducted a study on ‘’Employees
Satisfaction Level – A Study on Multispeciality Hospital in 2019 AD. The study had
following objectives.

 To measure the employees job satisfaction level.

 To study the employee’s perception towards organization.
 To identify the factors that motivates the employee

Its findings were given below.

 Perception towards hospital and with their work, it is found that most of the

employees are satisfied. In each and every criterion like job satisfaction, their

acquaintance on vision and mission, their confidence on leadership, and their

value in the organization and out of all, the most important is that the
majority of employee feels proud to work in the organization.

 In the second main criterion i.e. working environment, most of the

employees feel that their surrounding environment is safe to work because
they have responded positively in all decisive factors like working conditions
and physical environment.
 As far as relationship with supervisor is concerned, most of the employees
are satisfied with the management and with their supervisor, supervisor
takes input before taking any decisions, supervisors do give them adequate
support and also give authority to the employee to take decisions in their
domain ,majority of the employee admits that they get enough information’s
to upgrade their job well, they also get the enough recognition by
management. So far as initial and ongoing trainings are concerned, maximum
employees have given positive response, which means they get initial as well
ongoing training from the organization as per their requirement.
 On an average 60% to 70% employees are satisfied with pay benefits

provided by the hospital and 15% - 20% are dissatisfied and rests are neutral
in response. In, overall benefits package 47% are satisfied, 11% are very satisfied,
employees are also happy with vacation and sick leave, on sick leave policy, 59% &
11.40% are satisfied & highly satisfied but surprisingly on medical benefits, 25% are
dissatisfied i.e. ¼ of the employee are dissatisfied with medical benefit provided to
them but 47% & 15% are satisfied & highly satisfied with it. 21% are neutral.

 Employee satisfaction level is satisfactory in this organization as median

are inclining towards >3 in all criteria. Most significant matter has been
 observed by the researcher that all null hypotheses drawn are rejected
and demonstrated positive responses from the greater part of
employees.

Mrs. Sarita Sharma had conducted a study on ‘’Employees Job Satisfaction’’ In ‘’Om

Samaj Hospital Private Limited’’in 2017 AD. The study had the following objectives.

 To study the employee satisfaction toward the work and working

atmosphere.
 To study the employer and employee relationship.
 To study the factors which motivates the employees.
 To study the employee involvement toward the job.

Its findings were given below.

 It is found that 92% of respondents are highly satisfied with working

atmosphere.

 It is found that 94% of respondents are highly satisfied with the roles and

responsibilities.

 It is found that 54% of respondents were satisfied with the job security level.
 It is found that 83% of respondents are having mutual relationship with their

co-workers.

 It is also found that 58% of the respondents were satisfied with the training

programs in an organization.

 It is clearly found that 65% of respondents are satisfied with the workload.
 It is clear that 82% of the respondents are highly satisfied with the leadership

Style.

 It is found that 96% of the respondents are highly satisfied with the

communication flow.

 It is clear that 90% of the respondents are satisfied with good salary package.
 It is found that 98% of the respondents are highly satisfied with the
incentives facilities.
Mr. Ramesh Chokhanihad conducted a study on ‘’A Project Report on Employee

Satisfaction in Norvic Hospital in Thapathali - Nepal’’ in 2074 BS. The study had the

following objectives.

 The main objective of this project is the measure employee satisfaction in

Norvic Hospital in Kathmandu.

 To evaluate the level of job satisfaction among the staff at hospital and to

describe factors related to their job satisfaction.

 To assess the general attitude of the employees towards HMIS.

 To examine the employee’s job security in hospital.
 To learn relation between position of employee and job identity in society.
 To identify the problems faced by an employee.

Its findings were given below.

 Majority 90 percent of the employees were clear about their own role and

the hospital goals.

 Only 63 percent of the employees were satisfied with their job assignments.
 Only 70 percent of the employees feel that the hospital is utilizing their skills

and abilities.

 87 percent of the employees want to continue in their current area of work.

 60 percent of respondents felt that their job provided opportunities for

learning and growth.

 93 percent of respondents felt that environment of workplace safe clean,

healthy and hygienic.

 97 percent of respondents felt adequate private time for self and family was

available.

 Only 63 percent of employees thought that credit for work well done was

given timely.

 67 percent of employees were satisfied with their remuneration package

considering their job and responsibilities.

  67 percent of employees were satisfied with freedom for free and frank
communication with the hospitals.

CHAPTER 3

RESEARCH METHODOLOGY

3.1) Meaning of Research

Research methodology is the systematic and theoretical analysis of the

methods applied to a field study. It allows readers to critically evaluate a study’s
overall validity and reliability.

According to S Rajasekar, (2006), “It is a science of studying how research is

to be carried out. Essentially, the procedures by which researchers go about their
work of describing, explaining and predicting phenomena are called research
methodology. It is also defined as the study of methods by which knowledge is
gained.”

According to Mouley (1994),”Research Methodology is the process of

arriving at dependable solution to the problem through the planned and systematic
collection, analysis and interpretation of data”.

3.2) Research Design

Research Design is a framework of research which helps to collection,

measurement and analysis of data.

There are various types of Research Design. They are as follows:

 Exploratory Research Design

 Descriptive Research Design
 Correlation Research Design
 Causal Comparative Research Design
  Experimental Research Design
 Quasi-Experimental Research Design

Out of all these research designs, this project report uses descriptive research
design, which is used to study the subject of research in detail and to explain the
facts and features related to the research problem.

3.3) Nature and Sources of Data

The information or facts collected through record, observation and

measurement is known as nature of data. The nature of data depends upon the
nature of subject matter. Generally data are of two types. They are primary and
secondary.

 Primary Data
Data that has been collecting by the researcher himself/herself as per the
objective of the project is known as primary data. It means someone
collected the data from the original source i.e. first hand.
 Secondary data
A researcher uses the data developed by others in the past for their own
purpose is known as secondary data. In this research, the secondary data are
used.

The analysis of the data is based on the nature of primary data. Under the study,
primary data are collected from questionnaire.

The sources of data are the sources from where researchers obtain the data.
The sources of data depend upon the nature of data. Primary data have primary
sources and secondary data have secondary sources. Generally sources of data are
of two types.

 Primary sources
 Secondary sources

Out of these two sources, the analysis of study is based on primary source which are
obtained from questionnaire.
3.4) Decision of Sample

Sample refers to the representation portion of the population, selecting among

the entire population.

There are two types sampling methods.

 Probability Sampling Methods

 Sample random sampling
 Systematic sampling
 Stratified sampling cluster sampling
 Non-probability Sampling Methods
 Judgmental sampling
 Quota sampling
 Convenience sampling
 Self selecting sampling
 Snowball sampling

This report is based on judgmental sampling which is one of the types of non-
probability sampling. It is a method where sample are selected by the researcher
based on his /her interest and convience.

3.5) Data Collection Procedure

Data collection refers to searching the required or necessary data for the
project work. Data collection procedure is the steps that are followed to gather the
required data. There are two procedures to collect the data. They are:

 Primary Data Collection Procedure

Primary data collection is a process of collecting the data, through
primary sources i.e. questionnaire, observation, interview etc.
  Secondary Data Collection Procedure
Secondary data collection procedure is a process of collecting data
through secondary sources i.e. journals, articles, internet etc.

In this project work, the researcher has taken the data through primary data
collection procedure i.e. questionnaire.

3.6) Data Processing

Data processing is the act of refining and manipulating the items of data that
produce meaningful information. Data processing includes sorting, grouping and
tabulating.

Sorting refers to the separating the needed data from many data.

Grouping is the process of accumulating similar item into various classes.

Tabulating refers to the process of arranging data in a systematic manner into rows
and columns.

In this project work, researcher has included grouping and tabulating for data
processing.

3.7) Data Analytical Tool

Data analytical tools are the means that a researcher uses for analysis and
presenting the data. Analytical tools may be financial, statistical or mathematical.
But the design used for this project is mathematical i.e. percentage (%).

3.8) Data Interpretation Techniques

There are different data interpretation techniques that are used in any
research. But only three techniques are used in this report.

In the first paragraph, only the given data are explained.

In second paragraph, the researcher has mentioned central understanding of

the explanation.
 In last paragraph, the researcher has explained whether the result is good for
organization or not.

Chapter 4

DATA PRESENTATION ANALYSIS, INTERPRETATION AND

FINDINGS

This is a prime part of the research work. This chapter has been prepared
by applying the stated research methodology in the chapter three. Whatever
required data the researcher has obtained, have been presented in tables and
graphs in the most simplified and understandable form. For the analysis and
interpretation purpose, the suitable mathematical tool that is percentage has been
used. Basically, this chapter includes the following:

4.1) DATA PRESENTATION ANALYSIS AND INTERPRETATION

4.2) FINDINGS OF ANALYSIS

4.1) DATA PRESENTATION ANALYSIS AND INTERPRETATION ARE OF

FOLLOWING
 Year of experience
 Special facilities and discounts for treatments
 Balance of work and personal life
 Management response towards problems and thoughts
 Provision of job security
 Supervisor attitude while guiding at work
 Promotional criteria of hospital
 Dress code facility
 Sufficient pause time
 Performance evaluating system fairness
 Career opportunities
 Selection fairness of employees
  Pays and incentives
 Different views for different services
 Motivating factors of employees
 Improvements for better working environment
 Hospital rated as place to work

4.1.1) Year of Experience

When the researcher asked the respondents relating to Year of Experience in
Vayodha Hospital, different opinions were obtained. These opinions are presented in
table 4.1.1.

Table 4.1.1

Year of Experience

Working Experience No. of Respondents % of Respondents

2 months 1 5%

1 year 1 5%

2 years 3 15%

3 years 1 5%

4 years 1 5%

5 years 3 15%

6 years 4 20%

7 years 6 30%

Total 20 100%

Source: Opinion Survey 2019

The table above shows that 30% of the respondents have 7 years of
experience, whereas 20% of them have 6 years of experience. Likewise 15% of
respondents have 2 years and 5 years of experience each. However 5% of
respondents have 2 months, 1 year, 3 years and 4 years of experience each. This
means the maximum working experience of employees is 7 years.

The researcher understood that the employees are satisfied with the
working environment of the organization.

The above data clears that it is good for the organization as maximum
number of employees are working in this organization since it has been established.
This can be made more clearer by the given graph:

100
90
80
70
% of Respondents

60
50
40
30
20
10
0
2 months 1 year 2 years 3 years 4 years 5 years 6 years 7 years
Year of Experiences

Fig: Bar diagram of 4.1.1

4.1.2) Special Facilities and Discounts for Treatment

When the researcher asked the respondents relating to Special
Facilities and Discounts for Treatment in Vayodha Hospital, different opinions were
obtained. These opinions are presented in table 4.1.2.

Table 4.1.2

Facilities and Discounts for Treatment

Special Facilities No. of Respondents % of Respondents

Positive 20 100%
Negative - -
Total 20 100%
Sources: Opinion survey

The above table shows that 100% of respondents get facilities and discounts
for treatments.

The researcher understood that there is provision of discounts and facilities

for treatment of employees.

It clarifies that it is good for the organization as it promote positive attitude

towards employees.

This can be made more clearer by the given graph.

 100
90
80
70
% of Respondents

60
50
40
30
20
10
0
Yes No
Special facilities and discounts for treatment

fig: Bar diagram of 4.1.2

4.1.3) Balance of Work and Personal Life

When the researcher asked the respondents relating to Balance of
Work and Personal life in Vayodha Hospital, different opinions are presented in table
4.1.3.

Table 4.1.3

Balance of Work and Personal Life

Balanced or Not No. of Respondents % of Respondents

Positive 19 95%
Negative 1 5%
Total 20 100%
Source: Opinion Survey 2019

The above table shows that 95% of respondents said that they balance their
work and personal life whereas 5% of them do not balance it.

The researcher understood that the maximum respondents are able to balance
their work life and personal life.

This is good for the organization as it increase satisfaction level of the

employees.

This can be made more clearer by the given bar diagram:

 100
90
80
70
% of Respondents

60
50
40
30
20
10
0
Positive Negative
Balance of work and personal life

Fig: Bar diagram of 4.1.3

4.1.4) Management Response towards Problems and Thoughts

When the researcher asked the respondents relating to Management
Response towards Problems and Thoughts in Vayodha Hospital, different opinions
are presented in table 4.1.4.

Table 4.1.4

Management Response Towards Problem s and Thoughts

Management response No. of Responsive % of Responsive

Positive 18 90%
Negative 2 10%
Total 20 100%
Source: Opinion Survey 2019

The table above shows that 90% of respondents agree that the management
takes and deals with their problems and thoughts. But only 10% do not agree it.

The researcher understood that the management of the organization is highly

responsive towards problems and thoughts of employees.

The above data clarifies that it is good for the organization as management
respect and promote employees thoughts.
This can be made more clearer by the given bar diagram:

100
90
80
70
% of Respondents

60
50
40
30
20
10
0
Positive Negative
managemnents response

Fig: Bar diagram of 4.1.4

4.1.5) Provision of Job Security

When the researcher asked the respondents relating to Provision of
Job Security in Vayodha Hospital, different opinions were obtained. These opinions
are presented below:

Table 4.1.5

Provision of Job Security

Provision or Not No. of Respondents % of Respondents

Positive 17 85%
Negative 3 15%
Total 20 100%
Source: Opinion Survey 2019

The above table shows that 85% of respondents are positive about the
provision of job security whereas 15% of respondents are negative about it.

The researcher understood that there is high provision of job security in

the organization.

The above data clears that it is good for the organization as it promote
job loyalty and security.
This can be made more clearer by the given bar diagram:

100
90
80
70
% of Respondents

60
50
40
30
20
10
0
Yes No
Provision of Job Security

Fig: Bar diagram of 4.1.5

4.1.6) Supervisor Attitude while Guiding at Work

When the researcher asked the respondents relating to Supervisor
Attitude while Guiding at Work in Vayodha Hospital, different opinions are presented
in table 4.1.6 .

Table 4.1.6

Supervisor Attitude while Guiding at Work

Attitude No. of Respondents % of Respondents

Motivating and corporative 17 85%
Dominating - 0%
Responsive 3 15%
Total 20 100%
Source: Opinion Survey 2019

The above table shows that 85% of the respondents agreed with motivating
and corporative attitude of supervisor while guiding at work whereas 15% of them
agreed with the responsive attitude. However none of the respondents agreed with
dominated attitude of supervisor.

This means the supervisors are motivating and corporative while guiding at
work. The researcher understood that the supervisor are not dominating and
somehow responsive while guiding at work.
 The above data shows the favorable condition for the Vayodha Hospital
because it promotes employees satisfaction.

This can be made more clearer by the given bar diagram:

100
90
80
70
% of Respondents

60
50
40
30
20
10
0
Motivating and Corporative Dominating Responsive
Supervisor Attitude

Fig: Bar diagram of 4.1.6

4.1.7) Promotional Criteria of Hospital

When the researcher asked the respondents relating to Promotional
Criteria of Hospital, different opinions were obtained. These opinions are presented
in table 4.1.7.

Table 4.1.7

Promotional Criteria of Hospital

Criteria No. of Respondents % of Respondents

Qualifications 4 20%
Experiences 6 30%
Trainings - 0%
All of above 10 50%
Total 20 100%
Source: Opinion Survey 2019

The above table shows that 50% of the respondents agreed that
promotional criteria are qualifications, experience and trainings whereas 30% of
them agreed that promotional criteria is done on the basis of experience and the
rest 20% expressed their views in favor of qualification as promotional criteria.
 The researcher understood that all of above criteria are required for
promotion in hospital.

It is good for the hospital as it increase the efficiency of employees working

in the hospital.

This can be made more clearer by the given bar diagram.

100
90
80
70
% of respondents

60
50
40
30
20
10
0
Qualifications Experience Trainings All of above
Promotional criteria

Fig: Bar diagram of 4.1.7

4.1.8) Dress Code Facility

When the researcher asked the respondents relating to Dress code
Facility in Vayodha Hospital, different opinions were obtained. These opinions are
presented in table 4.1.8.

Table 4.1.8

Dress Code Facility

Facilities No. of Respondents % of Respondents

Hospital provides dress 20 100%
Hospital provides dress by - 0%
deducting salary
No dress - 0%
Have to make dress by own from - 0%
outside
Total 20 100%
Source: Opinion Survey 2019
 The above table shows that 100% of employees have dress code facility in
hospital.

This can be made more clearer by the given bar diagram:

100
80
60
40
20
0
% of Respondents

ss ry es
s de
dre ala dr tsi
s u
es g No o
v id tin m
ro d uc fro
lp de n
ita y ow
o sp ssb sb
y
H re es
esd ed
r
o vid m
ak
r
lp to
ti a ve
sp Ha
Ho

Dress code facility

Fig: Bar diagram of 4.1.8

4.1.9) Sufficient Pause Time

When the researcher asked the respondents relating to Sufficient Pause
Time in Vayodha Hospital, different opinions were obtained. These opinions are
presented in table 4.1.9.

Table 4.1.9

Sufficient Pause Time

Sufficient Time or Not No. of Respondents % of Respondents

Positive 17 85%
Negative 3 15%
Total 20 100%
Source: Opinion Survey 2019

The above table shows that 85% of respondents have sufficient pause time
whereas 15% of them don’t have it.

The researcher understood that the maximum employees are satisfied with
the pause time in hospital.
 It is good for the organization as it help to balance flexible time of
employees.

This can be made even clearer by the given bar diagram:

100
90
80
70
% of Respondents

60
50
40
30
20
10
0
Yes No
Sufficient Pause Time

Fig: Bar diagram of 4.1.9

4.1.10) Performance Evaluation System Fairness

When the researcher asked the respondents relating to Performance
Evaluation System Fairness in Vayodha Hospital, different opinions were obtained.
These opinions are presented in table 4.1.10.

Table 4.1.10

Performance Evaluating System Fairness

Fair or Not No. of Respondents % of Respondents

Positive 17 85%
Negative 3 15%
Total 20 100%
Source: Opinion Survey 2019

The above table shows that 85% of the respondents agreed that there is
fairness in performance evaluating system whereas 15% of respondents do not
agree.

The researcher understood that there is fairness in performance evaluating

system in hospital.
 It is good for the Vayodha Hospital because it shows transparency in
performance evaluating system.

This can be made more clearer by the given bar diagram:

100
90
80
70
% of Respondents

60
50
40
30
20
10
0
Yes No
Performance Evaluating Fairness

4.1.11) Career Opportunities

When the researcher asked the respondents relating to Career
Opportunities in Vayodha Hospital, different opinions were obtained. These opinions
are presented in table 4.1.11.

Table 4.1.11

Career Opportunities

Opportunities or Not No. of Respondents % of Respondents

Positive 20 100%
Negative - 0%
Total 20 100%
Source: Opinion Survey 2019

The above table shows that there is 100% career opportunities in the
organization.

This can be made more clearer by the help of given bar diagram:
 100
90
80
70
% of Respondents

60
50
40
30
20
10
0
Yes No
Career Opportunities

Fig: Bar diagram of 4.1.11

4.1.12) Selection Fairness of Employee

When the researcher asked the respondents relating to Selection Fairness
of Employees in Vayodha Hospital, different opinions were obtained. These opinions
are presented in table 4.1.12.

Table 4.1.12

Selection Fairness of Employees

Fair nor Not No. of Respondents % of Respondents

Positive 17 85%
Negative 3 15%
Total 20 100%
Source: Opinion Survey 2019

The above table shows that 85% of the respondents consider fairness in
selection of employees whereas 15% of respondents do not agree.

The researcher understood that there is fairness in selection of employees.

This means the result is positive for Vayodha Hospital because large
number of respondents are positive about selection fairness of employees in the
organization.
This can be made more clearer by the given bar diagram:

100
90
80
70
% of Respondents

60
50
40
30
20
10
0
Yes No
Selection Fairness of Employees

Fig: Bar diagram of 4.1.12

4.1.13) Pays and Incentives

When the researcher asked the respondents relating to Pays and
Incentives in Vayodha Hospital, different opinions were obtained. These opinions are
presented in table 4.1.13.

Table 4.1.13

Pays and Incentives

Pays and Incentives No. of Respondents % of Respondents

Attractive 13 65%
Satisfying 5 25%
Not equivalent to job assign 1 5%
Not satisfied 1 5%
Total 20 100%
Source: Opinion Survey 2019

The above table shows that 65% of respondents are attracted by pays and
incentives whereas 25% of respondents are satisfied by it. However 5% of
respondents consider pays and incentives is not equivalent to the job assigned and
5% of respondents are not satisfied.

The researcher understood that the majority of respondents are satisfied

with the pays and incentives, whereas some are not satisfied.
 From this it is clear that the result is positive regarding pays and incentives as
maximum respondents are attracted by it.

It can be made more clearer by the given bar diagram:

100
90
80
70
% of respondents

60
50
40
30
20
10
0
Attractive Satisfying Not equivalent to job assign Not satisfied
Pays and Incentives

Fig: Bar diagram of 4.1.13

4.1.14) Different Views for Different Services and Works

When the researcher asked the respondents relating to Different Views
for Different Services and Works in Vayodha Hospital, different opinions were
obtained. These opinions are presented in table 4.1.14.

Table 4.1.14

Different Views for Different Services and Works

Views Stron Agr Neut Disagr Stron Tot Stron Agr Neut Disagr Stron Tot
gly ee ral ee gly al gly ee ral ee gly al
Agree Disagr Agree Disagr
ee ee
Supportiv 4 11 5 - - 20 20% 55% 25% 0% 0% 100
e %
managem
ent
New job 7 9 3 1 - 20 35% 45% 15% 5% 0% 100
skill %
learned
Clearly 11 7 1 1 - 20 55% 35% 5% 5% 0% 100
explained %
assignme
nt
Fair duty 6 12 2 - - 20 30% 60% 10% 0% 0% 100
schedule %
Training 4 11 4 1 - 20 20% 55% 20% 5% 0% 100
and %
motivatin
g
programs
Source: Opinion Survey 2019

The researcher understood that there is highly supportive

management where they can learn new job skill. The assignments are clearly
explained to the employees and the organization has fair duty schedule. The
researcher understood that there is provision of training and motivating programs.

From this it is clear that the result is positive because most of the
employees agreed to different views for different services and work.

The first view can be made more clearer by the given graph:

100

90

80

70
% of Respondents

60

50

40

30

20

10

0
Strongly agree Agree Neutral Disagree Strongly disagree

The second view can be made more clearer by the given graph:
 100
90
80
70
60
50
40
30
20
10
0
Strongly agree Agree Neutral Disagree Strongly agree
Views

Third view can be made more clearer by following graph:

100
90
80
70
% of Respondents

60
50
40
30
20
10
0
Strongly agree Agree Neutral Disagree Strongly disagree
Views

Fourth view can be made more clearer by following graph:

 100

90

80

70
5 of Respondents

60

50

40

30

20

10

0
Strongly agree Agree Neutral Disagree Strongly disagree
Views

Fifth view can be made more clearer by following graph:

100
90
80
70
% of Respondents

60
50
40
30
20
10
0
Strongly agree Agree Neutral Disagree Strongly disagree
views

4.1.15) Motivating Factors of Employees

Some of the common motivating factors of employees are listed
below:
  Friendly environment and co-workers
 Co-operative top level management
 Job rotation
 Insurance and provident fund
 Safe workplace
 Proper guidelines
 Freedom at work
 Employees decisions are respected
 Proper appraisal and recognition
 Fair salary
 Job security
 Flexible time
 Supportive seniors
 Motivating training programs
 Job security
 Career opportunities
 Team work
 Encourage to involve in multiple task
 Loyalty
The researcher understood from this is that there are various factors
that have motivated employees to continue their job in the hospital. The
hospital have provided many facilities that has motivated employees to work
in this hospital.

4.1.16) Improvements for Better Working Environment

Some of the most common feedbacks given by employees are listed below:

 Increase salary
 Work load reduction
 Responsive management
 Fair selection of employees
 Good relation between employers and employees
 Co-ordination and mutual understanding
 Specially staff nurse should be treated and provided with better facilities
 Time management
 Bring new policies
 Safe workplace
 Selection procedures should be fair
 Balance flexible time
 Polite behavior from seniors
 No discrimination
 The researcher understood from this is that overall factors are adequate to
satisfy the employees but the hospital has to take some measures to satisfy
the unsatisfied employees.

4.1.17) Hospital Rated as a Place to Work on

When the researcher asked the respondents to rate the hospital as a
place to work on in Vayodha Hospital, different opinions were obtained. These
opinions are presented in table 4.1.17.

Table 4.17

Hospital Rated as a Place to Work on

Rate No. of Respondents % of Respondents

1 - 0%
2 1 5%
3 - 0%
4 - 0%
5 1 5%
6 2 10%
7 6 30%
8 5 25%
9 3 15%
10 2 10%
Total 20 100%
Source: Opinion Survey 2019

The above table shows that 30% of the respondents rated 7 to the hospital as
a place to work on whereas 25% of them rated 8. Likewise 15% of the respondents
rated 9 to the hospital and 10% of the respondents rated 10 and 6 each. However
5% of the respondents rate 2 and 4 each to the hospital as a place to work on.

The researcher understood that the maximum number of employees are

satisfied with the hospital as a place to work on.

This result indicates a positive side of the Vayodha Hospital because large
number of employees rated positively to the hospital.

This can be made more clearer by the given bar diagram:

 100
90
80
70
% of Respondents

60
50
40
30
20
10
0
1 2 3 4 5 6 7 8 9 10
Rated hospital as a place to work on

4.2) Findings of the Study

From the analysis of the obtained data, the following findings have been
perceived.

 The Vayodha Hospital is always able to satisfy the employees. Due to the
satisfying employees the employees have maximum working experience.
 The Vayodha Hospital is able to provide special facilities and discounts for
treatment. The facilities have promote positive attitude towards
employees.
 Employees have claimed that they are able to balance their work and
personal life.
 The management of Vayodha Hospital is very responsive towards
problems and thoughts of employees
 The Vayodha Hospital has high provision of job security which promote
job loyalty and security.
 The employees have claimed that there is high motivating and
corporative attitude of supervisor while guiding at work and somehow
responsive aswell.
 All qualifications, experiences and trainings are required as promotional
criteria for employees in Vayodha Hospital.
 The Vayodha Hospital have their own dress code facility.
 Since positive side of Vayodha Hospital is seen in sufficient pause time
and maximum employees are satisfied with the pause time in hospital.
 The Vayodha Hospital has very fair performance evaluating system.
  Employees have claimed that there is career opportunities in Vayodha
Hospital.
 The Vayodha Hospital have fairness in selection of employees.
 The Vayodha Hospital is able to satisfy employees with attractive and
satisfying pays and incentives.
 Since all the views have positive side for diiferent services and works, the
employees are satisfied with the work and its environment.
 The Vayodha Hospital is able to motivate their employees through
various factors like job rotation, fair salary, job security, flexible time etc.
 Although the hospital is able to satisfy the employees in large portion
some employees have suggested some measures to improve like increase
salary, work load reduction, responsive management, time management
etc.

CHAPTER 5

SUMMARY and CONCLUSION

5.1 SUMMARY
The report is prepared on the topic, “Job Satisfaction Analysis of Vayodha
Hospital’s Employees. This study has tried to discuss the concept of employee’s
satisfaction of Vayodha Hospital. The objectives of study is to identify general
attitude of employees towards hospital, to ascertain the problems of employees in
working conditions, to find out the motivating factors provided by hospital to
employees and to study the area of improvements and give suggestions for further
improvements.

The study presents the details and depth information about the organization in its
first chapter with more than seven years, excellence and quality in providing medical
care in a comfortable and convient environment, Vayodha Hospital brings peace of
mind for thousands of patients .Hospital provides wide range of health services from
primary care to cutting edge treatments of complex and rare health problems and also
aims at becoming a national leader in patient-centered committed to provide world
class preventive and curative care within the reach of every individual. Mission of
Vayodha Hospital is committed to provide excellent healthcare services by effective
and professional way to meet with patient, community needs and expectations.

Vision of hospital is to cure with care, provides entire medical and support
services under one roof, providing full spectrum of vital health within reach of every
individual, provide world class empathy and compassion to the patients, introduce
and implement the latest and reliable technology in health care and emergency
services transformed from wheels to wings.

Another, the study brings the concept of review of literature. In this chapter
researcher went through previous study with the purpose of knowing the research
issue’s in details and find out appropriate methodology.
Next, the study brings the concept of research methodology. The chapter deals
about the methodology that is used for this report. It talks about research design,
sources of data sampling technique, data processing tools and techniques etc. This
study uses the descriptive research design and based on primary data. Convenience
sampling technique is used for this report and mathematical tools are used for data
analysis.

Lastly the fourth chapter revolves around the data presentation, analysis and
findings of the study. In this chapter, tables are used to present and analyze the
data.

5.2 CONCLUSION
This report examines the job satisfaction of Vayodha Hospital’s employees. The
overall results are satisfactory for the employees. But in some cases Vayodha
Hospital should take certain step to improve their services and facilities. Therefore
some recommendations are being put forward for its improvement along with the
development of the organization. Based on the analysis of the data and findings, the
following conclusions are made.

 Some of the employees are not able to balance their work life and personal
life. So, the hospital should provide more flexible time.
 Management of the hospital is not able to respond to some problems and
thoughts of employees. So, management should be more responsive.
 Training has not been promotional criteria of the hospital. So, it should also
be one of the criteria for promotion.
 The hospital somehow has fairness in performance evaluation system but it
can be improved more.
 Although the hospital is able to satisfy the employees in large portion, some
employees have suggested some measures to improve like increase salary,
workload reduction, time management, good relation between employers
and employees, bring new policies and no discrimination.