Onboarding sellers on your marketplace and have them add their catalogs should be the very first

step of your marketplace project once your platform is ready. Being able to attract a sufficient
amount of vendors will probably determine the success of your marketplace and make it
attractive for buyers.

Indeed, what makes marketplaces so popular nowadays is :

 A wide choice of products

 Competitive pricing
 Amazing features
 Great customer support

And the only way to make sure you have the first two points, is to have a lot of vendors
registered adding their catalogs.

Communicate on the benefits of being on your marketplace

Before contacting potential vendors, you need to define clearly the value proposition of your
platform. Indeed, not all vendors are familiar with the concept of marketplace and they may not
understand why it is a great opportunity for them.

Prepare your sales pitch, explain carefully the business model of your marketplace (whether it is
based on commissions or on subscriptions). The benefits of being on a marketplace are multiple.
It can be just to have a new sales channel, to save money on marketing, to increase the brand's
notoriety and exposure. It can also be for the great features available on your platform (line
sheet generator, newsletter management etc..). Choose the arguments that best fit your industry
and your potential vendors' profiles.

Reach as many vendors as you can

Once you have defined your value proposition you are ready to start contacting potential
vendors. Many channels are available, here is a quick list of the options.

Emailing

With your knowledge of the industry, and an access to the internet, you can easily create of list
of vendors that could be interested by your platform. Start by sending some emails explaining
your project and the benefits of your marketplace. Do not forget to include a link to your
marketplace!

Cold calling

The second channel available is cold calling. For all the vendors from your list that have not
replied or registered on the platform, take your phone and start dialing. It is the best way to
introduce your service and collect feedback. Use these calls to optimize and adapt your sales
pitch.

Highly reactive customer service

Once you have attracted vendors to your marketplace, you need to make sure that they stay and
they start adding products. The best way to have them stay is to provide the best experience
through a great customer service. Try to assist them during the onboarding steps and offer to
help them while they add their first products to make sure their experience on your platform is
great. Make sure to provide a help document and an interface to contact you and ask questions.