Muhammad Zorawar

CONTACT House 40, Street 2, Mandir Zourawar@gmail.com

Behrustan Pir Ghazi Rd Icchra +923046613199

WORK EXPERIENCE
Mindbridge Nov 2016 — Feb 2019
Customer Support Executive
Project: Uber Driver Suport for EMEA

Job Responsibilities:

- Email Support to Driver Queries

- JIRA ticket creation and handling for critical issues
- Call Support for Driver Queries
- Driver Accounts Concern and Issues handling

Achievements:

- Assistant Team Lead

- Mentor/Training
- Team Lead

Intelegents March 2019 — May 2020

Microsoft Technical Support Engineer
Project: Office 365

Job Responsibilites

- Customer service and resolution for the following:

Exchange Online Administration, Setup and Email issues e.g. Inbound email issue, Outbound email issues,
exchange server configuration issues. lost emails. exchange server integration.
Sharepoint Online Administation, Sharepoint Online website/groups setup and troubleshooting, Sharepoint
Permissions establishment and troubleshooting, Online Data Storage and Synchronization troubleshooting.
OneDrive Administration, Setup and Synchronization Troubleshooting.
Office 365 Installation and Configuration for the complete office suite
(Word,Excel,Outlook,OneDrive,OneNote, Access Database, Publisher, Teams etc)
Microsoft Teams Administration, Call setup and Configuration with troubleshooting.
Microsoft Forms setup and troubleshooting.
Azure Active Directory, Synchronization and Configuration issues with Exchange Online and Exchange On-
prem
Exchange Server/ Azure AD on-prem setup and configuration troubleshooting
Achievements:

- Assistant Team Lead

- Team Lead
- Trainer/Floor Manager

Muhammad Zorawar 1
 Ibex Global July 2020 — Nov 2020
Customer Support Executive

Red Signal March 2021 — Present

Sales and Customer Success Manager
Project: TradePlumbing.co.uk

Responsibilities:

- Website and Customer Management on Magento

- Order Process through Magento
- Email, Chat and Phone Customer service assistance
- Payment and Refund management on Sagepay, Paypal.
- Customer Queries and Supplier Chain Communication
- Development Updates and Product Update Communication between Development and Product Departments

EDUCATION
Matriculation 2009 — 2011
Govt. Central Model High School

Fsc Pre-Engineering 2014 — 2016

Govt. Dyal Singh College

Diplomat of Associate Engineering 2016 — 2019

AHP Institute

INTERESTS
Computer Software and Game Development
Gaming
Pysical Fitness/Swimming/Martial Arts
Music/Movies
Writing

REFERENCES
References available upon request.

Muhammad Zorawar 2