Professional Documents
Culture Documents
Po = 1 – (λ / μ) Po = 1 – (λ / μ)
Probability that there are no = 1 – (18/30)
= 1 – (18/20)
customer at the fast food? = 1 – 0.90 = 1 – 0.60
= 0.10 or 10% = 0.40 or 40%
Lq = λ2 / μ (μ - λ) Lq = λ2 / μ (μ - λ)
Ave. number of customers in = 182 / 20 (20 - 18) = 182 / 30 (30 -18)
the waiting line? = 324/20(2) = 324/30(12)
= 8.10 = 0.90
Wq = Lq/ λ Wq = Lq/ λ
Ave. time a customer will = 8.10 / 18 = 0.90 / 18
spend waiting in line? = 0.45 = 0.05
= 0.45 x 60 minutes = 0.05 x 60 minutes
= 27 minutes = 3 minutes
If the goal is to have a customer spend no more than 5 minutes in the system, what
would you recommend to be made available? 1 with 2nd Employee
2. The following cost information is available for the fast-food franchise in Prob.1
• Customer waiting time is valued at $25 per hour to reflect the fact that waiting
time is costly to the fast-food business
• The account for equipment and space, an additional cost of $20 per hour is at-
tributable to each channel.
What is the lowest cost design for the fast-food business?