Services.

Hilti. Outperform. Outlast.

 Page Header

Services

TS, Customer Services, Hilti Center

Page 379

Hilti Lifetime Service

Page 380

Hilti Logistics Services

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Calibration Service
Page 382

Engineering and Technical Support

Page 383

Training and Seminars

Page 384

Hilti Online
Page 385

Environmental Responsibility
Page 386

Health and Safety

Page 387-388

Explanation of Symbols 11
Page 389

www.hilti.com 11 Services 378

At your service

We’re nearby.
On the phone, in Hilti Centers and
right on your jobsite.
We bring our services to you
Your local Hilti representative is at your service on your job-sites, bringing
experience that helps you stay a step ahead, providing application know-how,
helping you select the optimum product for the job, providing solutions for
complex situations and giving on-site demonstrations of innovative products.

Customer Service takes your orders

We’re ready to answer your questions, take your orders and meet your requests.
But don’t worry if you can’t find the time to talk to us then, our fax line is open for
you 24 hours a day.

Hilti Center – your shop around the corner

Where Hilti products are available off the shelf – backed by the know-how and
experience of our competent staff. Ask for a demonstration of a product you are
interested in and be sure to leave with the right solution for your needs.
Bring us your Hilti tool if it needs servicing – we’ll check it and suggest the best
course of action.

379 11 Services www.hilti.com

 Hilti Lifetime
Service

Outstanding services for a

product lifetime.
The unique service package for
those who prefer to own their tools.
Hilti tools are built to last. But even if a defect occurs, Hilti will take care of it. Quickly
and professionally, completely free of charge for up to 1 year from date of purchase.
After that we continue to prove the quality of our products by putting a limit on what
a repair can cost – for as long as you continue using your Hilti tool. We even give you
a lifetime manufacturer’s warranty against manufacturing defects. That’s not just
reassuring to know, it’s unique in this field.

No costs for up to 1 year

In the event of need for repair, Hilti carries the cost of labor, repairs including
replacement of all defective parts (including parts subject to wear and tear!),
servicing when indicated by the tool, plus a functional and safety check after
completion of every repair.

Lifetime repair cost limit

After reaching the end of the 1 year no-cost period, you pay a maximum of 30% of
the corresponding new tool’s list price in the event of a repair. Should the repair cost
remain below this limit you, of course, pay only the actual cost of the repair – over
the entire life of your Hilti tool. Beyond this, as added confirmation of Hilti quality, any
tool breakdown within the first 3 months after every paid repair will be repaired free of
charge as in the first one year no-cost period.

Lifetime manufacturer’s warranty

Hilti repairs or replaces, free of charge, all tools that suffer faults or defects as a
result of faulty materials or manufacturing faults – over the entire life of the product.

Get 1 additional year of NO COSTS

In total 2 years of no costs with this service extension worth the money - for all
rotary- and combi-hammers, breakers and diamond coring tools.

up to
1 Year
LIFETIME NO
SERVICE COSTS

Lifetime Lifetime

REPAIR MANUFACTURER’S
COST LIMIT WARRANTY

www.hilti.com 11 Services 380

Hilti Logistics
Services

At your convenience.
Quick, reliable delivery
wherever you want.
You need it – we supply it
As simple as it gets: you order and we supply. All standard orders are delivered the
next day or at your convenience on the day of your choice.

Quick and special delivery

You need same-day delivery? You want us to deliver at a given time to a specific job-
site? We can meet your needs.

Customized packaging
How do you need the items packaged? You tell us and we’ll do it. Flexible
packaging systems let us meet your needs for special lots and special assembly
requirements.

Dedicated warehouse for channel and installation

systems
With a view to ensuring outstanding availability of all items, Hilti has set up a
dedicated warehouse for channel and installation systems. Services provided
include customized cutting and pre-assembly to your specifications.

381 11 Services www.hilti.com

 Calibration
service

Verified accuracy.
The check-up for Hilti
measuring tools.

In spite of their ruggedness, Hilti measuring tools, like all precision instruments, may
be negatively affected over time by everyday use under harsh jobsite conditions
or by varying storage conditions and other external influences. Thanks to the Hilti
Calibration Service, however, professionals in the construction business can always
rely on their Hilti measuring tools.

Regular checks ensure that the tools continue to operate reliably in accordance with
the applicable standards and statutory requirements. Hilti thus recommends annual
calibration of every tool subject to normal use. If deficiencies are found, the tool
will be readjusted to ensure that it functions as precisely and reliably as ever. Hilti
guarantees this – in the form of a calibration certificate confirming that the tool meets
specifications, and with a sticker showing the date of the most recent calibration.

Precision comes automatically

Thanks to an automatic reminder when the next calibration service is due, users can
be sure that their Hilti measuring tools are checked professionally at regular intervals
and that they comply with the specifications given in the operating instructions.

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Engineering and
technical support

Professional assistance.
Helps make every project a
success.
Project tendering, planning and support
Our experienced technical staff gives you support that ensures things are done right
first time. We can help with bidding, norm and non-norm specification and provide
individual type catalogues. Plans, materials lists, calculations and drawings for larger
projects are part of the package.
Hilti project managers assist by coordinating logistics services and technical support
for defined projects.

On-site technical consulting

Our engineers and technicians provide on-site support at any location. They offer a
consulting service for architects, planners, engineers and construction professionals
on specific application needs. Training and certification are also part of the service.

Product customization
We offer pre-assembly of parts and make product kits or packages and customized
items available to help increase the efficiency of your projects.

Technical software and documents

Our innovative and practical software solutions covering everything from anchor de-
sign and selection to installation concepts are available to support you in your daily
work.

383 11 Services www.hilti.com

 Training and
Seminars

Know-how.
For everyone in construction.
Training
To ensure you profit from Hilti’s vast experience, we organize training on any current
topic concerning Hilti products and services. These events are organized throughout
the country. For details of dates and locations ask your local Hilti representative.

What we offer and how you benefit

• Training duration from 2 hours up to 2 days
• Technical and practical know-how
• Increased safety and productivity in your work and projects
• Certification

Specific courses
• HIT rebar training
• Firestop seminars
• Trade-specific competence training
• DX training
• Health and safety workshops

www.hilti.com 11 Services 384

Hilti Online

At your fingertips.
Around the clock. 24 hours a day.
7 days a week. 365 days a year.
Technical and product information
Hilti Online provides access to all relevant technical information such as safety data
sheets, approvals and specifications for Hilti products. The most up-to-date infor-
mation on new and innovative Hilti products is always at your fingertips and Hilti soft-
ware for planners, specifiers and engineers as well as the latest specification texts
can be downloaded free of charge.

385 11 Services www.hilti.com

 Environmental
Responsibility

We build a better future.

Dedicated to reducing our
environmental impact.
Environmental protection is an integral part of our culture and becomes manifest in
our corporate purpose “We passionately create enthusiastic customers and build
a better future!” We take the environment and various aspects of health and safety
into account during development, design, manufacturing, delivery, product use and
disposal. This ensures compliance with current and future environmental and safety
legislation, constant improvement to comply with global environmental standards
at Hilti’s plants, and the implementation of our suppliers in this culture. Because we
strongly believe that only if we shoulder our responsibility to the environment can
we grow profitably in the long term.

Minimizing environmental impact

Hilti manages environmental issues with the same rigor as other aspects of the
company. We strive to minimize any possible damaging effects to the environment
which may result as a consequence of our actions or the actions of our suppliers.
Hilti and its suppliers are thus continuously reducing the negative environmental
impact of manufacturing and supply operations.

Duty-bound to humanity and the environment

Hilti endorses the 10 principles of the United Nations Global Compact which calls
on companies to recognize, support and put into practice within their sphere of
influence a catalog of basic values pertaining to human rights, labor norms, envi-
ronmental protection and combating corruption. Since Hilti also bears ecological
responsibility which, among other environmental aspects, means that climate pro-
tection is also a concern, it signed the Caring for Climate convention in 2007.
The Hilti Code of Conduct for Suppliers spells out Hilti’s expectations of its partners
and suppliers. It concerns the social, safety and environmental requirements while
also dealing with legal requirements and the company’s commitment to fighting
corruption.
Hilti also refers to the indicators provided by the Global Reporting Initiative (GRI)
and reports Hilti relevant indicators in its Annual Report.

Compliance with regulations is prerequisite for

responsible action and behaviour
For Hilti products, stringent compliance with RoHS (restriction of the use of cer-
tain hazardous substances in electrical and electronic equipment), WEEE (Waste
Electrical and Electronic Equipment) and REACH (Registration, Evaluation and Au-
thorization of Chemicals) is prerequisite. We also strive to comply with any further
legislative provision worldwide. In addition, Hilti was first accredited to ISO 9001 in
1985 and added ISO 14001 accreditation in 1997. These ISO standards provide the
basis of our integrated management system which is independently certified by the
Swiss Accreditation Service (SQS).

www.hilti.com 11 Services 386

For higher productivity and greater safety.
Hilti is your preferred partner.

Safety first…
…because safety inspires productivity.
Our corporate purpose “We passionately create enthusiastic customers and build a
better future!” is the foundation of our approach and confirms that we take health and
safety very seriously. As a consequence, health protection and the prevention of ac-
cidents and injuries at work have been Hilti’s key guiding principles for many years.

Although many talk only about hand-arm vibration, we believe that health and safety
needs to be examined as a whole and we therefore provide solutions that take all
aspects of significance to health and safety as well as productivity on the jobsite into
account, including vibration, dust and noise.

Hilti’s commitment to health and safety also encompasses membership of various

institutions that deal directly or indirectly with this subject.

In-depth understanding of your needs

We place great value on our closeness to our customers. Members of the Hilti field
sales force are in direct contact with more than 200,000 customers every day. With
the in-depth understanding of applications gained at first hand on construction sites,
our staff is in a position to provide tailor-made training and advice in all matters relat-
ing to health and safety in the applicable fields.

387 11 Services www.hilti.com

Hilti. Outperform. Outlast.
Take us at our word.

The promise made in our claim is reflected in our unrivalled range of safety-relevant solutions, product features and services. Hilti
offers innovative safety solutions for all phases of your project. We also provide alternative means for many applications so, keeping
your own special requirements in mind, you can always select the safest and most suitable method for the job on hand.

Active Vibration Reduction Active Torque Control Dust Removal Systems

Lower vibration, higher producti- Greater safety thanks to auto- Dust under control. A Hilti
vity. A Hilti technology since 1998. matic cut-out. A Hilti technology technology since 1993.
since 1999.

The Hilti Power Effect Punch-through Resistance Specification and

Superior system performance Constant high fastening quality engineering software
for greater safety. and maximum safety for users Minimize risks right at the
and bystanders. planning stage.

PTR

The Hilti Power Effect

Hilti tools plus Hilti accessories.

Total Performance.

www.hilti.com 11 Services 388

Explanation of
symbols

up to
1 Year Hilti Lifetime Service: Hilti Hilti DRS dust removal systems
LIFETIME
SERVICE
NO
COSTS provides outstanding service for make countless jobs virtually
Lifetime Lifetime
the entire life of the product – dustless and thus more
REPAIR MANUFACTURER’S
COST LIMIT WARRANTY
completely free of charge for the productive.
first year from date of purchase –
covering repair or replacement of
defective parts (even parts subject
to wear and tear!). After that, Hilti
continues to prove the quality of
its products by setting a repair CPC Hilti Cordless Power Care (CPC).
Extremely light in weight and
cost limit – for the entire life of the perfectly balanced, Hilti Lithium
product. CPC cordless tools give you the
lasting power and mobility you
need for all kinds of demanding
jobs.

Hilti Calibration Service – Hilti Smart Power – consistent

consistently reliable measuring performance under load.
results for all Hilti measuring tools.

Hilti power tools and Hilti Hilti Pulse Power – up to 1 million

The Hilti Power Effect

Hilti tools plus Hilti accessories.

accessories are developed pulses per second for extremely
Total Performance.

together, tested together and fast and highly reliable measuring

perfectly matched to each other. results, even under the most
You thus benefit from a level of difficult conditions.
system performance that amounts
to much more than just the sum of
its components.

Active Torque Control (ATC) offers Active Vibration Reduction (AVR)

maximum safety and unrestricted reduces vibration by up to two
working comfort thanks to thirds compared with conventional
automatic cut-out in critical power tools
situations.

389 11 Services www.hilti.com