REVOLUTIONIZING THE

SERVICES
SMS GATEWAYS
Citizen will receive system generated SMS

at the time:

 When Domicile Certificate application

is received.

 When citizens application for Domicile

Certificate is dispatched to the

Domicile office.

 On 5th day from the date of receipt of DOMICILE

the application.
CERTIFICATE
 When application for Domicile

Certificate is completed / rejected. SIMPLICITY IS DIVERSITY

To provide speedy, customer centric,
 When Domicile Certificate is delivered cost-effective and quality service to
serve wider interests of citizens.
to the citizen.

Toll free number: 0800-09100 http://www.fc.punjab.gov.pk http://www.fc.punjab.gov.pk

TOLL FREE NUMBER: 0800-09100 TOLL FREE NUMBER: 0800-09100
PUNJAB GOVERNMENT SUMMARY OF THE SERVICE Why e-Khidmat Markaz?
Sr.
INITIATIVE No.
Particulars Details
1 Service Fee (PKR) 200
BENEFITS!!!
There are a number of departments in the public
Service Time at E-  Minimizing distance to access.
sector which are involved in the provision of
Khidmat Center for
services to citizens. Each department is providing 2 16 Working Days  Extending access to un-served groups.
Delivery of Copy
one or more service using different set of (Working Days)  Introducing transparency, efficiency
processes which may be automated or manual. 3 Issuance authority Relevant AC and accountability.
In order to facilitate the public interphase with
4 Fee payment mode Cash
National Bank of  Simplifying transaction procedures.
various government departments / agencies; the Designated bank for
5 Pakistan  Minimizing costs to citizens.
Chief Minister Punjab has issued directions /
service fee
(Adjacent to CFSC)
 Minimizing cost to government
orders to establish public e-Khidmat Markaz. The
(internal efficiency)
concept is to integrate all such services under one
DOCUMENTS REQUIRED  Increasing government revenue.
roof from where citizens could avail unhindered 1. AC Verification Form
and easy access to governmental services. e-  Increased public satisfaction index
2. Form P
Khidmat Markaz concepts to integrate fifteen  Improving the transaction time for
3. Affidavit (Rs. 50)
governmental services under one roof for citizens and government
4. Paid Challan form (Rs. 200)
citizens, easing Citizens vs. Governmental  Offering innovative services
interphase. These services include issuance of 5. 3 Photographs  Modernization / adoption of best
Birth Certificate, Marriage Certificate, Death 6. CNIC / Father CNIC / Mother CNIC / practices
Certificate, Divorce Certificate, Character
Spouse CNIC / B Form / Birth Certificate
Certificate, Motor Vehicle Registration, Token Tax
7. Property Documents / Utility Bills / APPLICATION TRACKING
Collection, Vehicle Transfer of Ownership, FARD,
Learners Driving License, Traffic Fine Collection, Resident Certificate / Education Citizens can track Domicile Certificate

Domicile Certificate, Issuance of CNIC, NADRA E- Document / Voter List application via application tracking ID,
Sahulat, and Route Permit. through our website, Mobile App, by
NOTE: Original valid CNIC is mandatory for availing e-
Khidmat Markaz services calling on our toll free number (0800-
09100) and through our SMS Gateways
(9100) as well.