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  • Tourist Consumer Protection

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    Sayri Arotingo
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    The document discusses the international protection of tourists during the COVID-19 crisis. It notes millions of tourists were stranded with varying treatment depending on their nationality and destination. There was a lack of information about what assistance tourists would receive. It proposes adopting minimum international standards for assisting and protecting tourists during emergencies, including access to basic necessities, information, cancellations policies, and repatriation support. It also suggests harmonizing tourism consumer protection standards and developing an international code on tourist rights with clarified responsibilities for tourists, providers, and states during crises.

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    The document discusses the international protection of tourists during the COVID-19 crisis. It notes millions of tourists were stranded with varying treatment depending on their nationality and destination. There was a lack of information about what assistance tourists would receive. It proposes adopting minimum international standards for assisting and protecting tourists during emergencies, including access to basic necessities, information, cancellations policies, and repatriation support. It also suggests harmonizing tourism consumer protection standards and developing an international code on tourist rights with clarified responsibilities for tourists, providers, and states during crises.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    20 views7 pages

    Tourist Consumer Protection

    Uploaded by

    Sayri Arotingo
    The document discusses the international protection of tourists during the COVID-19 crisis. It notes millions of tourists were stranded with varying treatment depending on their nationality and destination. There was a lack of information about what assistance tourists would receive. It proposes adopting minimum international standards for assisting and protecting tourists during emergencies, including access to basic necessities, information, cancellations policies, and repatriation support. It also suggests harmonizing tourism consumer protection standards and developing an international code on tourist rights with clarified responsibilities for tourists, providers, and states during crises.

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    © All Rights Reserved
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    of 7

    INTERNATIONAL

    PROTECTION OF TOURISTS
    REBUILDING CONSUMER´S
    CONFIDENCE
    Situation of • Closure of borders with little or no notice - 100%
    destinations with partial or total travel restrictions.
    international • Millions of tourists stranded during crisis- different luck and
    tourists during treatment depending on nationality and destination

    COVID19 crisis • Outbreaks in cruises, resorts and hotels


    • Lack of information - what to do? Who pays for what?
    • Limited access to accommodation and public health in
    destination during lockdown
    • Millions of flights cancelled. Some tourists reimbursed, some
    others provided with vouchers, some others allowed to change
    route but at higher cost.
    • Travel and health insurances not covering acts of god/
    pandemia
    International Destination
    Tourism trust
    matrix
    Carrier
    Accomodation Insurance
    provider Tourist provider
    Organizer

    Country of
    residence
    Rebuilding trust 1st step:
    • Adoption of minimum standards on International assistance
    the way forward and protection of tourism consumer rights in emergency
    situations

    2nd step:
    • Harmonization and development of international standards on
    tourism consumer protection

    Towards an International Code on the protection of tourist rights


    International • Up to date information during crisis

    minimum • Basic assistance: food, shelter, communication and access to


    health facilities
    standards on • Cancellations
    responsibilities • Consular, visa and repatriation facilities

    and obligations • Cooperation among States

    for: • Insolvency of service providers


    • Alternative dispute resolution mechanisms
    UNWTO Working • Clarify obligations of tourists, service providers and States
    during emergencies
    group on the • Fair and balanced share of responsibilities
    protection of • Enforce international cooperation for the assistance and
    tourists as repatriation of tourists
    • Role of UNWTO to monitor and assist during emergencies
    consumers • A preliminary proposal for a draft Convention was endorsed
    by the 22nd session of the General Assembly
    Alicia Gomez
    Legal Counsel

    agomez@unwto.org

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