Demetria Guillory

Irving, TX
demetriaguillory.dg@gmail.com
+1-909-241-4206

Summary:
Four (4) Years of collection experience 90-120-day collections, delinquency control, small claims court
and debt collection, repossession procedures and law, bankruptcy court fillings and progressive
collection experience.
 Trained in FDCP and CFPP
 Excellent handling of software packages (ERP’s) / Windows applications: intermediate Excel,
word, etc.
 Fundamental of delinquent account collection
 Procedures of small Claims Court and Judgements
 Bankruptcy Act and Consumer Protection Laws
 Repossession laws
 Accurate record keeping
Willing to relocate: Anywhere

Education
Diploma
Chaffey High School - 
Ontario, CA

Skills
Campus 
MS Excel 
MS Outlook 
MS Word 
Oracle
ERP
EDI Invoicing
Billing
Collections
Documentation
Accounts receivable

Work Experience
Collections Specialist Aug 2018 – May 2021
Ontellus
 Performing audits over different accounts for freight invoices via different billing systems and
excel sheets and send back to the pay agent.
 I work with different types of delinquent accounts, send emails to different departments and
receive calls and make calls.
 Communicate with customers to help identify and resolve open deductions and issues
 Establish and maintain effective and cooperative working relationships with account Reps
 Review new orders for approval, hold, or qualification depending on available credit limit and
risk category.
 Process daily accounts receivable payments from bank lockbox including all EDI transactions