BSBWOR203

Work effectively with others

Learner Workbook
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Learner Workbook Activity

Complete the following activities individually.

Activity 1A
Estimated Time 20 Minutes
Objective To provide you with an opportunity to identify own responsibilities and duties
in relation to workgroup members and undertake activities in a manner that
promotes cooperation and good relationships.
Which responsibilities and workplace duties should employees be aware of?
＊ Skills, training and competencies
＊ Code of Conduct
＊ Job description and employment arrangements
＊ Organisation’s policy relevant to work role
＊ Environmentally sustainable working practices
＊ Team structures
＊ Supervision and accountability requirements including WHS

Outline the responsibilities that are specific to a supervisor in an organisation.

Supervisors’ responsibilities include to manage the system ,self , work and others.

What are the responsibilities and duties of a supervisor to employees and

employees to supervisor in the workplace.
A good supervisor should display leadership qualities and provide employees with
professional direction.

An employee’s responsibility included

1． to identify, understand, and demonstrate their roles.
2．They should be prepared to face the consequences of poor performance.
3．to follow environmentally friendly practices and minimise their impact on
the environment.
4．to ensure their actions fulfil the supervisor’s expectations.
5．The employee should accept responsibility for the completion of tasks
and functions.
Detail the effects of workplace actions upon the development of teams and
positive relationships.
＊ Solve problems together
＊ Develop respect
＊ Become a strong part of an organisation together
＊ Make critical decisions together
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Activity 1B
Estimated Time 20 Minutes
Objective To provide you with an opportunity to take time and resource constraints into
account in fulfilling work requirements of self and others.
What is a project?
A project is a network of tasks for the creation or modification of a product or
service within a limited duration. Resources need to be allocated for suitable
project time and budgeting, accounting for any constraints. It is likely that the
organisation’s options will be limited by such constraints.

Explain project management.

Project management included the planning, organisation, control of resources,
procedures and protocols. This will increase the chance of realising organisational
goals. The greatest challenge of project management is honouring the constraints
and achieving project goals and objectives.

What are time constraints?

Time constraints included the timeframes and deadlines set for the completion of
organisational tasks. Sequences of tasks often have to be completed on schedule
in order to avoid delaying the entire
project.
What are resource constraints?
Resource constraints are the physical limits in organisations. They include
elements such as human resources, raw materials, equipment and software.

Detail the ways of accounting for these constraints when attempting to fulfil
work requirements.
＊ Timesheet software
＊ Resource Management Planning (RMP)
＊ Critical Chain Project Management (CCPM).
＊ Employee time tracking software
＊ Time and expenses tracking
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Activity 1C
Estimated Time 20 Minutes
Objective To provide you with an opportunity to encourage, acknowledge and act on
constructive feedback provided by others in the workgroup.
What is constructive feedback?

Constructive feedback should be based on observations and be specific to the

issues that you have to deal with in the workplace. It should be constructive and
information-specific. You will be expected to show appreciation when positive
feedback is given.

Identify three types of feedback.

1．Coaching feedback
2．Evaluation feedback
3．Appreciation feedback

What should an employee do when receiving feedback?

They need to listen carefully , reflect on what is said, and ask for clarification.

Describe a time you received feedback. Who gave you it? What did they say?
How did you use it?
This month I received the constructive and information-specific feedback from
my colleagues. I thanked them and changed my attitude of working.
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Activity 2A
Estimated Time 25 Minutes
Objective To provide you with an opportunity to provide support to team members to
ensure workgroup goals are met.
What should you do in order to be a good team member?

＊ Listens
＊ Communicates
＊ Is reliable and flexible
＊ Shares knowledge and experience
＊ Helps others
＊ Is respectful
＊ Offers support.
＊ Cooperates
＊ Commits to the team
＊ Solves problems

Why should you support fellow team members?

Because we need to achieve the workgroup goals together by providing support.

How can you demonstrate support for other team members?

I will
＊ Explaining/clarifying
＊ Providing feedback to a team member
＊ Undertaking extra tasks if necessary.
＊ Helping colleagues
＊ Problem solving
＊ Providing encouragement

Outline a time you offered your support to one of your team members. What
did you do? How did they respond?

I helped my colleagues to communicate the need of clients in English and they

show me appreciation.
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Activity 2B
Estimated Time 25 Minutes
Objective To provide you with an opportunity to contribute constructively to workgroup
goals and tasks according to organisational requirements.
Outline ways in which you contribute to workgroup goals and tasks.
＊Work towards achieving the goals
＊ Understand the goals
＊ Participate in activities that will help achieve the goals.

What organisational requirements do you consider when contributing to

workgroup tasks?

＊ Goals and objectives

＊ Business and performance plans
＊ Confidentiality requirements
＊ Resource parameters
＊ Legal requirements
＊ Ethical standards

Why is effective teamwork beneficial?

Beacuse the effective teamwork should result in the improved use of resources
and generation of ideas. The outcomes should be of higher quality, more efficient
and, increasingly effective. Each individual can enjoy the benefit of working with
others. There should be a mutual sense of accomplishment.They are able to
achieve more than the individual members can by themselves.

What can the consequences of poor teamwork be?

The consequences included costly for the organisation. It might prove more
difficult to achieve the goals set by the organisation. There may also be a negative
impact on the workplace environment. A sense of negativity and disruption may
build.
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Activity 2C
Estimated Time 25 Minutes
Objective To provide you with an opportunity to share information relevant to work with
workgroup to ensure designated goals are met.
Give examples of the relevant information you may need to share.

＊ Assistance for colleagues

＊ Acknowledgement of satisfactory performance
＊ Clarification of the organisation’s preferred task completion methods
＊ Encouragement for colleagues
＊ Acknowledgement of unsatisfactory performance

Why should you share information with your workgroup?

Because sharing information could help my workgroup to successful decision-
making , utilisation of combined strengths and development of employees’ skills

Define collaboration in the workplace.

Collaboration in the workplace means to incorporates teamwork and equal
participation and use of group perspectives to solve problems. There should be a
meaningful reason for people working together.
Workplace collaboration included sharing of ideas and thoughts by two or more
people in order to accomplish mutually agreed goals. It is considered a higher
level of teamwork and has become a more productive way of doing things.
They are used to encourage efficient teamwork.
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Activity 2D
Estimated Time 15 Minutes
Objective To provide you with an opportunity to identify and plan
strategies/opportunities for improvement of workgroup in liaison with
workgroup.
Give examples of strategies and opportunities for the improvement of a
workgroup.
＊ Career planning/development
＊ Performance appraisals
＊ Personal study
＊ Recognition of current competence (RCC)/skills
＊ Coaching, mentoring and/or supervision
＊ Formal/informal learning programs
＊ Internal/external training provision

Choose one of the example you identified in above question and discuss its
advantages and disadvantages.

Personal study
Advantage- personal study can help me in the development of a skilled.

Disadvantages -there are no teacher or trainer to help me to improve my skill or I

could not slove the issue alone.
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Activity 3A
Estimated Time 25 Minutes
Objective To provide you with an opportunity to respect differences in personal values
and beliefs and their importance in the development of relationships.
What are personal values and beliefs?

Values and beliefs help to guide the way an individual lives their life and makes
their decisions. They have a significant impact on how an individual works within
an organisation. An individual’s personal values and beliefs are developed
throughout their lifetime and they are affected by many things.
What can influence personal values and beliefs?
＊ Friends
＊ Family
＊ Community
＊ Culture
＊ Technology
＊ Music
＊ Religion
＊ Media
＊ Experiences
＊ Workplace.
Why is it important to respect other peoples’ personal values and beliefs?

Because an awareness of values and beliefs is important for the development of

partnerships and resolution of workplace conflicts. Employees should work
according to a set of professional values and beliefs. An individual’s personal
values and beliefs should not affect their work, workgroup or workplace.
Individuals should not allow their own personal values and beliefs to affect the
quality of their work or their relationships with other employees.

What actions can demonstrate respect for others?

＊ Learn about other people’s values and beliefs
＊ Recognise an individual’s uniqueness
＊ Treat everyone fairly and with dignity
＊ Raise and discuss ideas constructively
＊ Ask appropriate questions
＊ Demonstrate respect and empathy
＊ Deal with other points of view sensitively

Give an example of an occasion where you had to respect a difference in

personal values and beliefs? What did you do? Why did you do it?
I respect the belief of my colleague to pray in the specific time for their
god.Because values and beliefs is important for the colleague partnerships
development.
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Activity 3B
Estimated Time 25 Minutes
Objective To provide you with an opportunity to identify any linguistic and cultural
differences in communication styles and respond appropriately.
How may communication differ between cultures?
People from some cultures talk loudly and aggressively. Others are passive and
softly.There is some differences in the meaning of words and speech patterns in
different languages. Differences in language may cause misunderstandings in the
workplace.
Which aspects of non-verbal communication may vary between cultures?
＊ Eye contact
＊ Gestures
＊ Facial expressions
＊ Posture
＊ Body language
＊ Voice speed

What can poor communication lead to?

＊ Increased employee turnover
＊ Frustration
＊ Missed deadlines
＊ Personal conflict
＊ Incorrect assumption
＊ Embarrassment

What can effective communication help you to achieve?

＊ Help in the maximisation of opportunities.
＊ Establish trust
＊ Promote productivity
＊ Create good relationships
＊ Assist in the minimisation of risks

Give examples of ways you can respond.

I speak in a neutral tone , clearly and without slang or jargon

Outline a situation where you have experienced cultural differences within

communication styles. How did you overcome these?

Differences in gesture may cause misunderstandings in the workplace. India

colleagues shake their heads for me to show their agreement. But I did not
understand it so I use pictures to communicate with them.
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Activity 3C
Estimated Time 20 Minutes
Objective To provide you with an opportunity to identify issues, problems and conflict
encountered in the workplace.
Give examples of issues that may occur in the workplace.
＊ Safety issues
＊ Stress
＊ Violence
＊ Discrimination.
＊ Bullying

Choose one issue and explain the effects it may have.

The effect of bad stress included decreased motivation, bad result of working and
no challenging and interesting on job and to becoming depressed and headache.

Why may conflict occur in the workplace?

Because the employees do not have a clear understanding of their workplace
responsibilities. A conflict might happen when a new owner, manager, or
supervisor starts within the organisation. Or because of background , personality
or style differences , they may have different leadership styles and employees
may be expected to adjust.
What might be the effects of conflict in the workplace?
The negative effects may include:
＊ Hopelessness
＊ Job dissatisfaction
＊ General unhappiness
＊ Absenteeism
＊ Withdrawal
＊ Depression
＊ Resignation.
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Activity 3D
Estimated Time 20 Minutes
Objective To provide you with an opportunity to seek assistance from workgroup
members when issues, problems and conflict arise and suggest possible ways of
dealing with them as appropriate or refer them to the appropriate person.
Which steps should be followed as part of the conflict resolution process?

1． Set the scene

2． Gather information
3． Agree the problem
4． Discuss possible solutions
5． Negotiate a solution

What are the benefits of resolving conflict in the workplace?

＊The level of understanding could be added
＊ the group cohesion could be added
＊ Improved self-knowledge

What should workers do for the successful management and resolution of

conflict?
What the workers should do included to handle conflict sooner rather than later ,
being open to compromise , to avoid gossiping and to listen carefully.
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Summative Assessments

Section B: Knowledge activity (Q & A)

Answer each question in as much detail as possible.

1. What are the organisational standards, policies and procedures?

Organisational standards are the special principles and procedures by which the institution assures
that it provides an appropriate learning and research environment.The procedures are based on
organisational policy, which deals with broad issues, roles and functions to the special areas.
Policies within an organisation are written statements that outline plans based on the values of the
Organisation including Confidentiality Health and safety Access and equity Code of conduct Risk
management.

2. How can an employee provide support for other team members?

They can explaining/clarifying, helping colleagues, to sdlve problem , to provide feedback to others
and do extra tasks if need.

3. How should an employee seek and act upon feedback?

They have to get feedbacks from a trusted and respected colleague or supervisor. They should also
have respect for you. They can help you to work efficiently, improve weaknesses, and to accomplish
goals. And the action will be expected to show appreciation when positive feedback is given.

4. What are the main conflict resolution techniques that can be used when working with other
team members?
1．Surrendering your needs to please others.
2． Avoiding the conflict in the hope it will go away
3． Working together to find a solution that benefits everyone
4． Compromising and finding the middle ground
5． Competing against each other until someone wins
5. Can you provide examples of the legislation that is relevant to working with others?

The federal Fair Work Act 2009 is most important because of its provision of minimum employment
standards for all Australian workers, as well as its coverage of important issues such as termination
of employment and industrial relations.