OB-Chapter 4 Review: Perception
1) ________ are brief physiological, behavioural, and
psychological experiences directed toward
someone or something that put people in a state
of readiness.
A. Attitudes
B. Perceptions
C. Behavioural intentions
D. Emotions
E. Most forms of organizational commitment
2) Emotions have what effect on us?
A. They make us aware of events that possibly
affect our important goals.
B. They put us into a state of readiness.
C. They provide a communication to us about the
presence of relevant events in the external
environment.
D. They make us aware of events that possibly
affect our important goals and they provide a
communication to ourselves about the presence of
relevant events in the external environment.
E. All of the above answers are correct.
3) The difference between emotions and attitudes is
comparable to the difference between:
A. eating something versus drinking something.
B. experiencing something versus judging
something.
C. perceiving something versus behaving toward
something.
D. knowing about something versus doing
something.
E. there is no difference between emotions and
attitudes; they are the same thing.
4) The uncomfortable tension felt when our
behaviour and attitudes are inconsistent with each
other is called:
A. cognitive distance.
B. emotional intelligence.
C. cognitive justification.
D. cognitive dissonance.
E. neglect.
5) Claude is usually able to calm employees when
they are upset and to get others enthusiastic
about an otherwise mundane activity. This ability
probably means that Claude has:
A. the highest level of emotional intelligence.
B. the highest level of negative affectivity.
C. a high degree of continuance commitment.
D. all of the above.
E. both ‘A' and ‘C'.
6) Sue is unhappy about her work situation and her
supervisor, so she has started to pay less attention
to the quality of her work. She also arrives late for
work and generally puts less effort into her work.
This information suggests that Sue's main reaction
to job dissatisfaction is:
A. exit.
B. voice.
C. commitment.
D. loyalty.
E. neglect.
7) Which of the following tends to occur when
organizations use financial incentives to prevent
dissatisfied employees from quitting?
A. Employees increase their level of affective
commitment.
B. Employees increase their level of continuance
commitment.
C. Employees increase their level of job
satisfaction.
D. Employees decrease their level of emotional
intelligence.
E. Employees decrease their level of continuance
commitment.
8) Eustress refers to:
A. the degree of physiological, psychological and
behavioural deviation from healthy functioning.
B. stress experienced by anyone who is less than
25 years old.
C. the process of emotional exhaustion, cynicism
and reduced efficacy resulting from prolonged
exposure to stress.
D. any stressful situation that causes the employee
to experience involuntary fits of laughter.
E. the healthy, positive, constructive outcome of
stressful events and the stress response.
9) Shawna is dissatisfied with her co-workers for not
assisting her when she recently needed additional
resources for a project and is frustrated that her
boss has not supported her work or recognized her
job performance. Despite these problems, Shawna
does not complain and does not intend to move
elsewhere. Instead, she maintains her level of
work effort and hopes the company will
eventually correct these problems. According to
the EVLN model, Shawna is mainly engaging in:
A. exit.
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 B. voice. A. organizational commitment.
C. employability. B. emotional intelligence.
D. loyalty. C. affective commitment.
E. neglect. D. service profit chain model.
E. None of the above
10) The positive effect of job satisfaction on customer
satisfaction is most clearly explained by: