Author, year, Purpose/Aim Sample / Research Key finding

research title of the study location design &

method /
instrument

Afifah Nabilah To evaluate the 101 samples of Descriptive Most of the

bt Mohamad level of students who research students are
Safei, satisfaction stay inside the design. unsatisfied with
Bai Jing, among IIUM hostel the hostel fee,
Lan Zheng students (mahallah). Questionnaire food price at the
Yan, toward hostel (using online cafeteria, wifi
Mariam services. survey). services, public
Ahamada facilities and
URL of the amenities.
December survey
2015 distributed to The highest
the student via positive feedback
Customer Whatsapp and is present in the
satisfaction Facebook. cleanliness of the
survey hostel’s
among IIUM compound and
students: public area,
hostel friendly and fast
service service at
cafeteria
payment’s
counter and also
the condition of
the room and
furniture.

77% of
respondents are
fairly satisfied
with the hostel
facilities provided,
while the other
23% are quite
unsatisfied with it.
Author, year, Purpose/Aim Sample / Research Key finding
research title of the study location design &
method /
instrument

Fatemeh The aims of A sample of A 33 set of The findings of

Khozaei, this study to 267 students, questionnaire the study showed
Ahmad Sanusi assess the which are a significant
Hassan and satisfaction 168 Malay, Quantitative positive
Zahra Khozaei with the hostel 76 Chinese study correlation
and sense of 23 Indians, between the level
attachment to were randomly of satisfaction
the place. selected from and sense of
2010 seven hostels attachment to
of University place (r = 0.529;
Undergradua Sains Malaysia. p<0.01, n =
te Students’ 267). An
Satisfaction insignificant
with Hostel difference was
and Sense of found between
Attachment three ethnics
to Place: (Malay, Chinese
Case Study and Indian) on
of University the level of
Sains satisfaction with
Malaysia hostel and sense
of attachment to
place.
Author, year, Purpose/Aim Sample / Research Key finding
research title of the study location design &
method /
instrument

Jamshed The aims of A total of 22 A qualitative The initial

Khalid, Anees this study to international approach was analysis of
Janee Ali & assess the students from employed interviews
Mohammad quality of nine different generates
Reevany hostel facilities nationalities three main
Bustami from were Interviews categories such
international interviewed. were as international
students’ conducted students’
2018 perspective at satisfaction
University with room
Sains Malaysia. quality, support
Critical service
factors facilities, and
affecting service facilities
international from hostel
students' management
satisfaction based on the
of hostel respondents’
facilities: A views and
case study of experiences at
Universiti University
Sains Sains Malaysia
Malaysia hostels.
Author, year, Purpose/Aim Sample / Research Key finding
research title of the study location design &
method /
instrument

Jemien Entol, To measure the 394 sample of Quantitative The highest

Yoong Chow level of students. research score of reasons
Ho, satisfaction of design for students
Tze Ching Ong hostel facilities Politeknik choose to stay in
among the Kuching Cluster the hostel is
2015 student. Sarawak’s sampling because of the
hostel. method. financial factor.
Student To investigate
satisfaction the reason for Structure The study shows
on hostel student questionnaire. student
facilities in chooses to stay satisfaction in
Politeknik in the hostel. overall bedroom
Kuching and bathroom
Sarawak facilities,
including water
supply,
cafeteria,
security and fire
safety.

Laundry and
common room
ratting low as a
student
satisfaction of
hostel facilities.

The result
reveals that
students satisfy
with the overall
hostel facilities
and experience.
Author, year, Purpose/Aim Sample / Research Key finding
research of the study location design &
title method /
instrument

Mary Ajayi, To identify the A sample size Descriptive Identified

PhD, facilities of 322 research facilities that are
Akuakanwa provided in the students, design available in the
Nwosu, studied hostel. however, only hostels are
Yusuf Ajani 280 students Close-ended electricity, water
respond questionnaires supply, waste
2015 To measure (86.9%), which disposal, toilets,
the level of are divided into bathrooms,
Stratified
Student satisfaction of 130 male laundry,
satisfaction each facility students and random kitchenette,
with hostel among the 150 female sampling ICT/reading
facilities in students in the students. technique room, fire
federal hostel. fighting
university of A hostel of Relative equipment,
technology, Federal Satisfaction security and
Akure, University of recreation area.
Index (STI)
Nigeria Technology,
Akure, Nigeria High satisfaction
level of
electricity and
water supply
facilities.

Low satisfaction
level of toilet,
laundry and
firefighting
equipment.

On the whole,
students are not
satisfied with the
hostel facilities
provided.
Author, year, Purpose/Aim Sample / Research Key finding
research title of the study location design &
method /
instrument

Muhamad Shah To investigate 400 sample of Descriptive There is a

Kamal Ideris, the relationship students in research positive
Lim Ting YI, between hostel University design. relationship
between hostel
Safarina Mohd quality and Utara Malaysia quality and
Rodzi, Abd students’ Close-ended students’
Rahim Romle, satisfaction. questionnaire. satisfaction. The
Mohd Akmal better the hostel
Hakim To study the Convenience quality provided,
Mohamad Zabri level of hostel sampling the highest level
of satisfaction
and Nor facilities method.
obtained.
Azlindamazlini satisfaction
Mohamad among Majority of the
students. students agree
2016 that the facilities
provided in the
Students’ hostel are meet
their level of
satisfaction
satisfaction.
with facilities
in University
Utara
Malaysia
Author, year, Purpose/Aim Sample / Research Key finding
research title of the study location design &
method /
instrument

.
Norazah Mohd This research A sample of Out of 250 The finding’s
Suki and aims to 230 students questionnaires, results
Iftekhar Amin investigate living in on- in total, 230 specified that
Chowdhury whether the campus hostels usable on-campus
location, questionnaires hostel quality
2013 facilities and were collected affects
quality of on- students’
Students’ campus hostels Quantitative satisfaction
Attitude and affect students’ study living in
Satisfaction attitude toward sustainable on-
Living in living in on- campus
Sustainable campus hostels hostels.
On-Campus and their
Hostels satisfaction Students’
with hostel life. attitude to
living in
sustainable on-
campus hostels
is influenced by
aspects like
hostel facilities.
Author, year, Purpose/Aim Sample / Research Key finding
research title of the study location design &
method /
instrument

UL. Mansoor and The study The selected Random The hypothesis
MAM Hussain Ali aimed to sample for the sampling formulated for
investigate the study method the study was
Year 2015 impact of contained 367 that hostel
hostel final-year A questionnaire students’
IMPACT OF students’ hostel survey was satisfaction is
HOSTEL satisfaction on students from applied. significantly
STUDENTS’ their academic two and positively
SATISFACTIO performance in universities in The level of related to their
N ON THEIR Sri Lankan Eastern measuring academic
ACADEMIC Universities. Province, Sri variables was performance.
PERFORMANC Lanka. interval and the
E IN SRI relevant
LANKAN 2.To identify statistical
UNIVERSITIE the techniques for
S effectiveness these measures
of hostel were univariate
facilities. analysis, and
bivariate
analysis.

Quantitative
method.

Literature review
Hostel is a formal house for a student who studies at a college or university. A student
who is their house is situated far from the institution usually chooses to stay in the
hostel. Therefore, the equipment and facilities that available in the hostel must fulfill
their basic need at least, to meet the standard quality of life. The hostel is built with
some institutional or formal characteristics and where students have access to the
university recreational facilities (Khozaei, Ayub, Hassan & Khozaei, 2010). Such facilities
that include in the hostel are bedroom, which can add as a study or sleeping place,
bathroom, toilet, kitchen, laundry, recreational areas and access to the internet service.
Abramson (2009) also said that further facilities can be more exciting if available, such
as an ATM, car park, mini market, bookshop and cafeteria within the precinct of the
students’ housing.

Student satisfaction is a feeling or act of satisfaction, fulfillment and gratification.

Student satisfaction plays an important role in maintaining a school or university rank
among other institutions. As Felice D. Billups (2008) said, most researchers agree that
highly satisfied students are more likely to remain in, and ultimately, graduate from
college.

There is few research conducted to investigate student satisfaction with hostel facilities.
As stated in Afifah Nabilah bt Mohamad Safei, Bai Jing, Lan Zheng Yan, and Mariam
Ahamada (2015) research study, the result revealed that 77% of respondents are fairly
satisfied with the hostel facilities provided, while the other 23% are quite unsatisfied
with it. The same goes for Jemien Entol, Yoong Chow Ho, Tze Ching Ong (2015)
research study, and Muhamad Shah Kamal Ideris, Lim Ting YI, Safarina Mohd Rodzi,
Abd Rahim Romle, Mohd Akmal Hakim Mohamad Zabri and Nor Azlindamazlini
Mohamad (2016), state that majority of the students are satisfied with the hostel
facilities provided. In contra, a research study by Mary Ajayi, PhD, Akuakanwa Nwosu,
Yusuf Ajani (2015) said that a low level of satisfaction with hostel facilities is observed.

Based on a study that was conducted by UL. Mansoor and MAM Hussain Ali at 2015
"Impact of hostel students satisfaction on their academic performance in Sri Lankan
Universities," study shows there is statistical evidence to claim that there is a
relationship between hostel students’ satisfaction and their academic performance. The
study found empirical evidence to support the hypothesis of hostel students’ satisfaction
is positively related to their academic performance. A finding derived from univariate
analysis if the level of hostel students’ satisfaction in the universities is moderate
implying that it greater degree of improvements are needed to reach the level of very
high. This study identified seven factors relevant to students’ satisfaction with the
hostel facilities. These seven factors are accommodation, medical facilities & location of
hostels, sports facilities, food facilities, inmate cooperation, library facilities and, safety
& security. Out of these seven factors, five factors significantly influence the academic
performance of the students. These factors are accommodation, food facilities, inmate
cooperation, library facilities and safety & security. These five factors have to be
improved in the university hostel in the future for the high level of hostel students’
academic performance. The selected sample for the study contained 367 final year
hostel students from two universities in Eastern Province, Sri Lanka using a random
sampling method. A questionnaire survey was administered. There is statistical
evidence to claim that there is a relationship between hostel students’ satisfaction and
their academic performance. The study found empirical evidence to support the
hypothesis of hostel students’ satisfaction is positively related to their academic
performance.

J. Khalid, A. Janee Ali & M. Reevany Bustami (2018) on Critical factors affecting
international students' satisfaction of hostel facilities: A case study of Universiti Sains
Malaysia shows positive impact . A total of 22 international students from nine different
nationalities were interviewed. A qualitative approach was employed. Interviews were
conducted. The study sought to explore the international students’ experiences with
regards to the quality and sizes of hostel rooms, support service facilities, and services
rendered by hostel management. The findings from the interviews indicate that
occupants are generally satisfied with the facilities and services available at the hostels.
They showed satisfaction with the cleanliness of the bathroom, kitchen, and lobbies.
However, they were indecisive about their satisfaction with the management of the
hostels particularly about health emergency issues and quick response against
complaints. This feedbacks obtained should inform any decisions regarding future
renovations and effective management of the hostels. The study recommends effective
policies and maintenance management practices for the institution’s hostel facilities to
improve the comfortability of international students.

Retaining students’ attitudes and satisfaction living in sustainable on-campus hostels

are crucial for the student housing administrators and the university management.
Empirically, the results specified that on-campus hostel quality affects students’
satisfaction living in sustainable on-campus hostels, besides which students’ attitude
living in sustainable on-campus hostels is influenced by aspects like hostel facilities.
Moreover, students’ attitude affects their satisfaction living in sustainable on-campus
hostels. The results imply that the student housing administrators and the university
management need to deliver quality service and offer better hostel facilities to improve
students’ attitude and satisfaction living in sustainable on-campus hostels. Norazah M. S
and Iftekhar A. C. (2010.)