End Term Exam Paper May 2021

HS341 Industrial & Organizational Psychology

Time: 15mins Max. Marks: 15

A. Multiple Choice Questions……………………………………………………………………………………………….…..1x15= 15 Marks

1) After which stage of a group's development is there a relatively clear hierarchy of leadership within the group?
a) norming
b) storming
c) development
d) evolution
e) forming

2) A leader high in initiating structure would do which of the following?

a) seek consensus
b) exhibit laissez-faire type of leadership
c) maximize leader-member relations
d) assign group members to particular tasks
e) empower employees to make their own decisions

3) If trait theories of leadership are valid, then leaders are ________.

a) trained
b) born
c) authoritarian
d) educated
e) grown

4) Which of the following is not a conflict-resolution technique?

a) creating superordinate goals
b) appointing a devil's advocate
c) avoiding the conflict
d) exercising authoritative command
e) generating additional resources

5) What is the overall goal of conflict management?

a) achieving the desired conflict level
b) resolving conflict
c) stimulating conflict
d) identifying conflict
e) assessing the source of conflict

6) Rodrigo has developed a new technology for reading bar codes in grocery stores. There is no other technology like his, but
Rodrigo is not powerful because no one wants to change from the system that they already have. Rodrigo is not able to create
dependency because ________.
A) his product is not scarce
B) his product is nonsubstitutable
C) Rodrigo lacks expert power
D) his product is not important
E) Rodrigo lacks reward power

7) Two-factor theory suggests that dissatisfaction is caused by extrinsic factors. Which of the following is an example of such a
factor?
A) advancement
B) working conditions
C) achievement
D) recognition
E) nature of the work itself

8) Brian was a star short-stop player in high school. He was drafted to a minor league and didn't go to college. Since playing
professionally his performance has declined, and he is considering leaving baseball and applying to college. Brian's lack of motivation can
be attributed to which theory?
A) hierarchy of needs theory
B) theory X
C) reinforcement theory
D) self-determination theory
E) two factor theory

9) Jamie is looking for a new job. She was top sales representative for the region, but the promotion to district manager went to a
different sales representative that is one of the regional manager's golfing buddies. Jamie's lack of motivation stems from a breakdown in
the ________ relationship.
A) performance-reward
B) effort-performance
C) reward-personal goal
D) effort-satisfaction
E) agent-actor

10) Most people assume that a police officer should behave in a lawful manner, not show any favoritism to any particular group, and do
their best to uphold the law. What term is used for this kind of belief?
A) a norm
B) a norm identity
C) a role expectation
D) a role perception
E) a norm violation

11) Fiedler labels the degree of confidence, trust, and respect that subordinates have in their leader as ________.
A) leader-member relations
B) relationship orientation
C) positional power
D) employee-orientation
E) none of the above

12) Hersey and Blanchard's leadership theory differs from other leadership theories primarily because it ________.
A) explores the role of the expectations of the leader for the follower
B) focuses on the followers
C) holds that leadership style should be dependent on the situation
D) is normative
E) deals strictly and exclusively with contingencies

13) John was good with numbers, but he wasn't sure what he wanted to study in college. His senior year in high school he had a math
teacher that he thought was awesome. Mr. Roury was the first mathematician that spoke to John on his level and got him really excited
about numbers. John joined the Math Club to spend more time with Mr. Roury. John went on to study math and later engineering in
college and today tells his kids that he owes his career to Mr. Roury. Mr. Roury exhibited ________ power over John.
A) leadership
B) referent
C) coercive
D) reward
E) legitimate

14) In which stage are conflict issues defined?

A) potential opposition
B) cognition and personalization
C) intuitions
D) behavior
E) reaction and transference

15) Irma does not like a few of the standard operating procedures adapted for the new project. However, she discussed the items with
the team and told them that she realized she was in the minority and that she would adapt the new procedures to maintain smooth
operations within the team. This type of intention is called ________.
A) sacrificing
B) accommodating
C) collaborating
D) compromising
E) competing