Karachi Institute of Economics and Technology – Main Campus

Course: Enterprise Resource Planning (ERP)

Faculty: Muhammad Farhan Siddiqui Max Duration 2 Hours
Class ID:106607 Total Marks: 25
th
Examination: MIDTERM (SPRING 2021) Date:08 March, 2021

Instructions:
• Filling out Student-ID and Student-Name on exam header is mandatory.
• Do not remove or change any part of exam header or question paper.
• Write down your answers in given space or at the end of exam paper with proper title “Answer
for Question# _ _”.
• Answers should be formatted correctly (font size, alignment and etc.)
• Answer should be in PDF/ Word format.
• Handwritten text or image should be on A4 size page with clear visibility of contents.
• In case of CHEATING, COPIED material or any unfair means would result in negative marking

m
or ZERO.

er as
 A mandatory recorded viva session will be conducted to ascertain the quality of answer scripts

co
where deemed necessary.

eH w
o.
 Caution: Duration to perform Mid-Term Assessment is 02 hours only. Extra 01 hours are given to

rs e
cater all kinds of odds in submission of Answer-sheet. Therefore, if you failed to upload answer
ou urc
sheet on LMS within 03 hours limit, you would be considered as ABSENT/FAILED.
o
aC s
vi y re
ed d
ar stu
is
Th
sh

This study source was downloaded by 100000824516916 from CourseHero.com on 07-01-2021 09:45:03 GMT -05:00

https://www.coursehero.com/file/83469233/Midterm-Exam-Paper-ERP-Spring-2021doc/
 Q1- What do you do when you are disappointed with a product or service that you have
purchased? Most people turn to the web: a quick check on Google solves many problems. And
a few choice words on Twitter or Facebook can let everyone know about the experience.
From an organization’s perspective however, those “choice” words can be terribly damaging to
the brand, if not addressed immediately. Suppose you are a manger in an organization and you
have launched a new product and after some time it is came into your knowledge that the new
product is not as good as you desired and it is causing damage to the organization you need form
a strategy to evaluate the complete process and need to find out what went wrong in order to
avoid damage to the organization and also customer switching ratio
Instruction: Your strategy must contain all the internal and external factors to avoid damage in
future (3 Marks)
Q2 (a) Assume you are the Fitter Snacker salesperson calling on the local headquarters for a
chain of convenience stores in your area. You just started this job, and you are nervous about
meeting your customer for the first time. Describe all the problems you might encounter when
taking and filling the order, if you are using the old Fitter Snacker process described. Now

m
assume you have an ERP system in place. Describe the sequence of events involved in selling the

er as
snack bars to the convenience stores with the new system in place. (3 Marks)

co
Q2 (b) Assume Fitter Snacker plans to install an ERP system and reorganize its sales divisions,

eH w
consolidating them into one. What personnel issues would the management have to deal with,

o.
when promoting the new system to the sales force? How would you deal with those issues? (3
Marks) rs e
ou urc
Q3 Imagine that you have been appointed the chief information officer of a start-up company
that rents out DVDs via the Internet. An integrated information system is critical to your
business. Write a proposal to the CEO highlighting the reasons why you need an ERP system.
o

Use examples, gleaned from the Internet, of other companies’ systems to augment your proposal.
aC s

(2 Marks)
vi y re

Q4. Convert the following: (5 marks)

1. (000010110110111) = (?)8
2. (5678)10 = (?)2
ed d

3. (5987)8 = (?)2
4. (10101110)2 = (?)16
ar stu

5. (567825ABCD)16 = (?)2

Q5- With the help of Moore’s Law explains why it is significant in the development of ERP. Is
is

Moore’s Law still holding? (2 Marks)

Th

Q6- Suppose you own a mid-size business and currently you have MIS for your business
transactions. You have changed your mind and want to switch to ERP. Suggest how you will
select the vendor based on (a) Reputation, (b) Support & training, and (c) Functionalities & Ease
of Use. (3 Marks)
sh

Q7- Suppose you want to perform BPR in your organization. (a) In BPR, three ways are
described to start the BPR; you have to write these three approaches to start BPR. (b) Write the
functions performed in second phase (Map & Analyze AS-IS) of BPR (3 Marks).

This study source was downloaded by 100000824516916 from CourseHero.com on 07-01-2021 09:45:03 GMT -05:00

https://www.coursehero.com/file/83469233/Midterm-Exam-Paper-ERP-Spring-2021doc/
Powered by TCPDF (www.tcpdf.org)