CHAP 7: MANAGEMENT AND LEADERSHIP

1/ What does management look like today?

- Để trả lời câu hỏi này các bạn hãy so sánh managers in the past khác gì với at the present nha.

In the pass: bosses, telling and forcing pp what to do

In the present: more progressive, tend to guide, train, support, motivate, coach employees rather than tell
them what to do. They become leaders more than bosses.

2/ Describe 4 function of management

-Planning: anticipating trends, determining the best strategies and tactics to achieve organizational goals and
objectives.

-Organizing: designing the structure of organization and creating conditions and systems in which everyone and
everything work together to achieve organizational goals and objectives.

-Leading : creating the vision for the organization, communicating, guiding, training, coaching, motivating others in
order to achieve organizational goals and objectives.

- Controlling: measuring whether what actually occurs meets the organization’s goals

3/ What’s the difference between goals and objectives?

- Goals: broad, long term achievement that organizations aim to accomplish ( mục tiêu dài hạn)
- Objectives: specific, short term plans made to help reach the goal ( mục tiêu ngắn hạn)

4/ What is SWOT Analysis?

S= Strength and O = Opportunity

W= Weakness and T= Threates

Mục đích chính của SWOT là xem xét xem vị trí của dự án, doanh nghiệp đang ở đâu và với đối thủ như thế nào để
tìm hướng cạnh tranh với đối thủ.

5/ What are 4 types of planning. And how are they related to the organization’s goals and objectives?

- Strategic planning: broad, long-range planning that outlines the goals of the organization.
- Tactical planning: Specific, short-term planning that list organizational objectives
- Operational planning: a part of tactical planning and sets specific timetables and standards
- Contingency planning: developing an alternative set of plans in case the first set doesn’t work well.

6/ Steps involved in decision making?

6 D’s of decision making :

 (1) Define the situation ( xác định tình huống công ty)
(2) Describe and collect needed information( mô tả và thu thập thông tin tài liệu cần thiết)
(3) Develop alternatives ( Phát triển những hướng đi)
(4) Decide which alternatives is the best ( chọn , lượm nhặt những cái tốt)
(5) Do what is indicated
(6) Determine whether the decision was a good one and follow up.

7/ Describe 3 levels of management in the corporate hierarchy?

(1) Top management : highest level consisting of the president and other key company executives who develop
strategic plans
(2) Middle management: general manager, division manager and plant managers who are responsible for
tactical planning and controlling
(3) Supervisory management : first-line managers/ supervisors who evaluate workers’daily performance

8/ What skills do managers need?

(1) Technical skills: ability to perform specific tasks such as selling products or developing software=> middle
manager, supervisors
(2) Human relation skills: ability to communicate and motivate=> top manager, middle manager, supervisors
(3) Conceptual skills: ability to see organizations as a whole and how all the parts fit together.=> top manager,
middle manager

9/ What’s the difference between a manager and a leader?

- Manager : plans, organizes, and controls functions within an organization.

- Leader: has vision and inspires others to grasp that vision, establish corporate values, emphasizes corporate
ethics and doesn’t fear change.

10/ Describe various leadership styles: coi kĩ trong sách nghen

11/ Which leadership style is the best?

The most leadership style depends on the pp being led and the situation. The Challenge of the future will be to
empower self-management teams (ủy quyền team tự quản)

12/ What does empowerment mean?

Give the authority and responsibility to respond quickly to customer requests. Enabling is giving workers the
education and tools they need to assume their new decision-making powers.

13/ what is knowledge management?

Is finding the right information, keep the information in a readily accessible place. And making the information
known to everyone in the firm.

14/ What are the five steps of the control function?

(1) Setting clear standards. Standards must be specific, attainable, measurable.

(2) Monitory and recording performing
(3) Comparing performance with plans and standards
(4) Communicating, results and deviations to employees
(5) Provide positive feedback for a job well done and take corrective action if needed.