THE INTERNATIONAL UNIVERSITY (IU) – VIETNAM NATIONAL UNIVERSITY – HCMC

FINAL EXAMINATION
Date: 14/06/2021 – Time: 8:00am
Duration: 5 days

Student ID: .................................. Name:................................................

SUBJECT: ORGANIZATIONAL BEHAVIOR

Dean of School of Business Lecturer
Signature: Signature:

Full name: Full name:

Assoc.Prof. Mai Ngoc Khuong
Assoc.Prof. Nguyen Van Phuong
Dr. Nguyen Ngoc Duy Phuong
Dr. Alang Tho
Mr. Lai Vinh Phuc
Mr. Ho Trung Hieu

GENERAL INSTRUCTION(S)
1. This is an open book exam
2. You will have 5 days (120 hours) to work on your exam
3. Submit your work via Blackboard for SafeAssign check (20% threshold).
4. Submitted file format: No. in student’s list_ID_Fullname.pdf
Ex. 1.BABAWE19191.Dương Trúc Anh
5. Deadline for submitting your work: 8:00am – 19/06/2021
6. Each answer should have maximum 1,000 words
7. Every 24 hours late submission, 10% of your result will be deducted. Only 3 days late are
allowed.
8. Take a screenshot of your Submission window on Blackboard for proof.

GOOD LUCK!

Part 1: Choose one question to answer (50 points)

1. How to create flexible and innovative approaches to drive teamwork performance?

2. How do power and leadership relate? Describe your plan to build the different bases of
power to become a successful leader.

3. Explain what is dysfunctional conflict. Assess the effects of dysfunctional conflict on

learning and working performance at university as well as in the organization. To what

1
 extent must the dysfunctional conflict be urgently removed from a workgroup within the
organization?
Part 2: Read carefully and use your own understanding to answer the followed questions.
(50 points)

Valve is a company that makes world-class computer games such as Half-life, Counter-
Strike, Dota 2, Team Fortress and creates world-leading game distributing platform
known as Steam. This organization has been working boss-free which translates into
“everyone is equal and managers don't exist” for years and still performs excellently on
the digital game market. Here are some insights from its employees:

- “We're free to choose to work on whatever we think is interesting.”

- “We form into teams based on need to complete a feature or complete a game, and then
we disperse into new teams.”
- “People ask you questions about what you are working on. And the response is not to
get defensive but to have that conversation and make sure that we're all invested in each
other.”
- “I think the fact that we're not managed by people and we're not managing people and
you're able to formulate your own ideas and work with whoever it is to come up with a
project or feature - that's empowering”
- “It's a community of respect and the best idea wins no matter who it comes from,
whether they've been at Valve for a year or founded Valve.”

Use the knowledge you have earned to identify the type of organizational design of
Valve. Explain how Departmentalization, Chain of command, Span of control and
Formalization works in this organization