TRAINING FACILITATION PLAN

Programme Title: Mastering Human Relation Skills

Topic: Coping with Workplace Conflict

Target Group: Human Resource Department

Group Profile: Gender & Sex: 5 males and 10 females

Age range: 30 - 50
Educational background: First and Second Bachelor of Science Degree and master’s
degree holders.
Socio-economic Status: Mixture of middle and upper socioeconomic status
Work Profile: Team leaders of 1-5 departments, with access to guide and train junior
staff members.
Staff Population: At least 50 staff members with mixture of genders. There are 2
branches with each location having its unique characteristics.

Location: Heart Nsta Trust region 6

No. of Participants: 15

Facilitator:

Date of Training: February 16, 2023 – February 24, 2023

Duration: 6 hrs

Materials/Training Resources Needed:

Setting and Layout Equipment Needed Training/Instructional Resources

Board Room / Meeting Room Multimedia Projector Hand-outs

Chairs set out in a semi-circle Laptop Worksheet
Cell phones Puzzle
Speakers YouTube Videos
Whiteboard Pens/ Pencil
Cartridge Paper
Folder Sheets
Glue/ Tape
Training Rationale:

As more countries are tentatively shifting back to a version of normal, and organizations cement their

plans for working patterns, leaders may anticipate some unhappiness or discord amongst staff. However,

many may not be prepared for the number of workplace conflict issues rising to the surface. Mediators

within the workplace have noticed some new premises in employee conflict over the pandemic. As such new

issues are appearing, different people are reaching out, and what they are saying has changed too. As time

goes on, more of these disputes are becoming obvious, particularly as staff return to work, having been

reluctant to bring up issues remotely or when it was all hands-on-deck during the early days of Covid. By

looking through the window of hundreds of Covid-era mediations, leaders can recognise some of the bigger

themes in workplace conflict to better support staff in addressing the issues they face. Many people’s

attitude to work has shifted over the pandemic.

Learning Objectives/Outcomes:

At the end of this session participants will be able to:

Cognitive: Identify with 90% accuracy what conflict and workplace conflicts are after discussion and

video presentation.

Psychomotor: Utilise the Power-point Presentation to:

Describe and explain with 90 % accuracy the causes and effects of workplace conflict.

Relate to the positive effects of conflict.

Affective: Watch video and participate in collaborative learning and discussion to:

Evaluate the effects and causes of conflict and connect their impact on Personal and

Professional Development.

Analyse the importance of conflict management and resolution on the workplace.

 Learning Experiences/Procedures:
Components Activities
Engage 1. Ice breaker – Name the Fruit
This activity will be used Participants will watch the interactive video to guess and name a fruit using emojis.
to capture the 2. Question and Answer Segment
trainee’s/participant’s
 Participants will be asked to answer questions which will help them to identify
attention.
the topic.
Each person will be asked to state what comes to mind when they hear the word
conflict.
Explore PowerPoint presentation will be used to help participants explore the topic further.
This activity will Participants will be required to:
encourage investigation
3. Watch video to gain additional definitions of conflict
or inquiry of the
participants. 4. Participate in discussion on the causes and effects of conflict
5. Recall 3 causes and 3 effects of conflict
Explain Participants will be asked to:
This activity will be used 6. Observe a live demonstration showing a cause of conflict
for the following:
7. Use 5 minutes to plan and demonstrate through role play one cause or effect of
 Formal introduction
of key terms. conflict within 5 minutes. They will be placed in groups of 5.
 Participants 8. Complete page one of the conflict management styles assessment and tally their
explanation and
scores
justification.
 Asking questions 9. Share if they have experienced any positive effects of conflict
10. Watch the video and relate to the scenarios presented

Elaborate Participants will be required to:

This activity is designed 11. Use the conflict management assessment score sheet to evaluate how their personal
to help participants
and professional development can be affected by such
extend their
understanding of the 12. Participate in discussion on the conflict management styles
concept in new situation.

Evaluate 13. Complete the puzzle with the different conflict management styles as a group
This activity is designed 14. Complete for homework a reflection activity – “Think of a time when you
to: experienced a workplace conflict and explain the cause and effect of the conflict. Then
 Have participants describe how you felt about the situation. “
demonstrate that they
achieved the
objectives of lesson.
 Discuss related
questions.
 Assess participants
progress through
observation

Session Evaluation: Training Evaluation Form will be provided.