10/30/13 Document 1473040.

12c Cloud Control: OFM-99998 [oracle.sysman.csp.services.patch.PatchUtils]

[java.lang.NoClassDefFoundError] Diagnostic Incident Raised by MOS Plugin (Doc ID
1473040.1)
Modified: 19-Feb-2013 Type: PROBLEM

In this Document

Symptoms
Cause
Solution
References

APPLIES TO:

Enterprise Manager for My Oracle Support - Version 12.1.0.2.0 to 12.1.0.2.0 [Release 12.1]
Enterprise Manager Base Platform - Version 12.1.0.1.0 to 12.1.0.1.0 [Release 12.1]
Information in this document applies to any platform.

SYMPTOMS

The following problem is reported in the Cloud Control Console, Management Service, Support Workbench Page:

OFM-99998 [oracle.sysman.csp.services.patch.PatchUtils][java.lang.NoClassDefFoundError]

or

Incident (DFW-99998 [java.lang.ClassNotFoundException][oracle.sysman.csp.s)

Stack Trace
-----------
java.lang.NoClassDefFoundError:
oracle/sysman/csp/services/patch/PatchUtils$HttpConnTimeout
at
oracle.sysman.csp.services.patch.PatchUtils.getHttpConnection(PatchUtils.java:
163)
at
oracle.sysman.csp.cspserver.backend.ARUService.getHttpConnection(ARUService.ja
va:116)
at
oracle.sysman.csp.cspserver.backend.ARUService.getCapability(ARUService.java:8
5)
at
oracle.sysman.csp.services.patch.PatchServiceImpl.getCapability(PatchServiceIm
pl.java:1126)
at
oracle.sysman.csp.services.patch.PatchServiceImpl.refreshResolutionRequests(Pa
tchServiceImpl.java:4741)
at
oracle.sysman.emmos.services.patch.EMMOSPatchServiceImpl.refreshResolutionRequ
ests(EMMOSPatchServiceImpl.java:1329)
at
oracle.sysman.csp.services.patch.ResolutionRequestRefreshTask.run(ResolutionRe
https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=1cy0ssk2k1_199&id=1473040.1 1/2
10/30/13 Document 1473040.1
questRefreshTask.java:50)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: java.lang.ClassNotFoundException:
oracle.sysman.csp.services.patch.PatchUtils$HttpConnTimeout
at
weblogic.utils.classloaders.GenericClassLoader.findLocalClass(GenericClassLoad
er.java:297)
at
weblogic.utils.classloaders.GenericClassLoader.findClass(GenericClassLoader.ja
va:270)
at
weblogic.utils.classloaders.ChangeAwareClassLoader.findClass(ChangeAwareClassL
oader.java:64)
at java.lang.ClassLoader.loadClass(ClassLoader.java:305)
at java.lang.ClassLoader.loadClass(ClassLoader.java:246)
at
weblogic.utils.classloaders.GenericClassLoader.loadClass(GenericClassLoader.ja
va:179)
at
weblogic.utils.classloaders.ChangeAwareClassLoader.loadClass(ChangeAwareClassL
oader.java:43)

CAUSE

<Bug 14067642> - EM12C INCIDENT MANAGER OFM-99998 [JAVA.LANG.NULLPOINTEREXCEPTION] \

Two classes are missing from the file mos.jar.

SOLUTION

This bug is fixed in the Plug-in Enterprise Manager for My Oracle Support Release 12.1.0.3 available in Enterprise
Manager Cloud Control Release 12.1.0.2.

If you cannot upgrade to Enterprise Manager Cloud Control Release 12.1.0.2 and/or then download and deploy the
Plug-in Enterprise Manager for My Oracle Support Release 12.1.0.3, please:

Download and apply the Patch 14067642 to the Plug-in ORACLE_HOME of the Cloud Control OMS Release 12.1.0.1,
Plug-in for My Oracle Support Release 12.1.0.2.

Example of Plug-in ORACLE_HOME:

/u01/app/oracle/product/Middleware/plugins/oracle.sysman.mos.oms.plugin_12.1.0.2.0

Follow the instructions provided in the README, taking special care of the environment variable settings.

REFERENCES

BUG:14067642 - EM12C INCIDENT MANAGER OFM-99998 [JAVA.LANG.NULLPOINTEREXCEPTION]

https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=1cy0ssk2k1_199&id=1473040.1 2/2