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Think not only about what you want to say,also what the other person may
saying responce
try to plan as much in advance as possible
Watch Your Posture; Maintain Eye Contact; Choose Your Words Well; Be Audible
you can put the caller on hold for a few seconds as you gather
your thoughts
You should have a current event on your tongue; Ask about them; Listen.
i'm agree with all the ideas, i add that for me it's more practical make phone call because i believe that you can think about what you can
say
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1) A) this is
B) Could i speak?
C) didnt catch
D) put you thought
2. A) i’d like to
B) leave a message
D) it’s about