PROJECT ASSESSMENT

LEADERSHIP AND INTERPERSONAL SKILLS – MPU3223

INDIVIDUAL ASSIGMENT

SECTION : AC2.5
PREPARED BY : AHMAD LUQMANUL HAKIM BIN MOHD
REF ID : DBS200926182 / 10575328

ASSESSMENT SET : A

PREPARED FOR : MADAM ZURAIDAH MUHIDIN

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TABLE OF CONTENT

No Content Page
1 Introduction 2
2 Question 1 : Elaborate the importance of interpersonal skills 3-4
in the workplace
3 Question 2 : Discuss relationship between interpersonal 5-6
skills and career development
4 Question 3 : How can interpersonal relationship improve in 7-8
the workplace
5 Conclusion 9
6 Reference 10

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Introduction

Interpersonal communication is the exchange of ideas and feelings with

another person, both verbally and nonverbally. In both our personal and professional
lives, it allows us to engage with and comprehend others. Hiring managers
frequently search for employees with great interpersonal skills who will collaborate
and communicate well with their coworkers in the workplace.

People skills and interpersonal skills are the soft skills we employ to
communicate with and understand others. When we connect with individuals in
person, we use these talents on a daily basis. For example is leadership, teamwork,
active listening and more.

In both our personal and professional lives, interpersonal skills are essential
for communicating and working with groups and individuals. People with high
interpersonal skills are more likely to form positive relationships and collaborate
effectively. They have a good understanding of their family, friends, coworkers, and
clientele. People love working with coworkers who are good at interacting with one
another.

Many organizations prefer to hire people who have great interpersonal skills
because they are more likely to work well in groups and communicate successfully
with their coworkers. Because of their ability to interact with and motivate those
around them, people with interpersonal skills become good leaders.

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Elaborate the importance of interpersonal skills in the workplace (5M)

Interpersonal skill means the behaviors and methods that a person use to
effectively communicate with others are known as interpersonal skills. The word
refers to an employee's capacity to cooperate well with others in the workplace.
Communication and listening abilities, as well as attitude and deportment, are all
examples of interpersonal skills.

There are many point that show the importance of interpersonal skill in the
workplace. First is teamwork. Teams don't work well until people work together!
Teamwork is critical to the success of any company. To have a fulfilling and long-
lasting career, people must be able to collaborate effectively with others, which is
why teamwork is so vital in the workplace. The importance of teamwork is, it can
help to solve problems. Collaboration within a group can improve in the resolution of
challenging issues. Brainstorming is an excellent technique for the team to share
ideas and come up with innovative solutions. Teams can find the most effective
solutions by working together.

Second is motivation. Employee motivation refers to a company's employees'

degree of devotion, enthusiasm, and creativity during the workday. Employee
motivation is critical to a company's success. It's the level of dedication, desire, and
energy that a company's employees bring to their jobs on a daily basis. Without it,
businesses suffer from decreased productivity, lower production, and are more likely
to fall short of crucial objectives. The importance of motivation is it can increase
productivity levels. When the employee has the motivation to work, they will make
the job faster and more efficiently. It can increase productivity and the company can
sell more products.

Patience is an important skill to have in the profession. It can help people

manage thier stress and conflict, improve professional relationships, and achieve
their long-term life and career objectives. People can build ways to prevent or
overcome impatience if they understand the causes. These could involve taking care
of their physical health through deep breathing and relaxation techniques, as well as
strengthening their empathy and emotional intelligence. The importance from

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patience is it improves the working atmosphere by reducing brusqueness and
pointless arguments. It creates trust by promoting communication and collaboration,
as well as providing time for errors to be addressed and actions to be improved.

Next is empathy. Empathy, rather than following rules and regulations, can
demonstrate a profound respect for coworkers and demonstrate that people care.
Empathic leadership may make everyone feel like they're part of a team, boosting
productivity, morale, and loyalty. Empathy is a valuable leadership tool in the hands
of a well-liked and respected executive.

Futhermore is responsibility. In the workplace, responsibility is crucial

because it displays professionalism, allows employees to improve their careers,
promotes in the formation of professional ties with coworkers, and demonstrates to
company leadership that they are an useful employee. The importance of
responsibility is it can reveals the character. People's work ethic is demonstrated by
their responsibility for their workplace responsibilities. Being a responsible employee
demonstrates pride in one's work and affirms one's value. Supervisors will regard
them as a dependable and self-sufficient person who can be trusted.

Last one is flexibility. Flexibility is the ability to easily and calmly adjust to
short-term change so that people can easily deal with unanticipated challenges or
tasks. Flexible employment has numerous advantages, including stress reduction,
increased productivity, and increased job satisfaction. Businesses can provide a
variety of flexible choices, including remote employment. A communications system
that combines both video meetings and team messaging is required to support a
flexible workforce.

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DISCUSS RELATIONSHIP BETWEEN INTERPERSONAL SKILLS AND CAREER
DEVELOPMENT. (5M)

Interpersonal and analytical abilities play a critical role in advancing one's

career in the organization. The progression of a person's career is determined by the
roles he or she holds during the course of his or her life. Managers work with a
variety of people and in a variety of environments, so to respond to the market, they
need interpersonal and analytical abilities to help them manage a variety of tasks
and make effective decisions by assessing the situation in the face of future
uncertainty. Career development and skills are crucial not only in the workplace, but
also in one's personal life. These abilities can be improved by offering specific
knowledge, training, and incentive, among other things. The organization will be
more profitable, efficient, and flexible if these talents are strengthened.

In every level of management, interpersonal and analytical abilities are critical.

In today's environment, interpersonal skills are critical because everything that
happens in the business has an impact on the workforce's efficiency, which leads to
overall organization performance. When employees understand their own worth,
they can readily assess the worth of others and form positive, lasting partnerships. In
the absence of a hierarchical structure, peer relationships make communication,
mutual support, and collaboration easier to achieve.

Career development does not happen in every relationship, trust is the most
important factor in building strong relationships and advancing one's career. Career
advancement is linked to the form of peer relationships.

Interpersonal skills are very crucial in the development of a career, particularly

in the banking industry. It's critical to guarantee that the workforce is well-equipped
with the necessary knowledge and skills, and that career development continues to
grow, in order to remain competitive and successful in the market. Career
development is strongly linked to the growth of a manager's personality and the
widening of his or her thinking in the workplace, both of which have a direct impact
on the overall success of the firm. For self-motivation, the most crucial component
for managers in the organization is career development.
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 For the conclusion, a manager's career depends heavily on his or her abilities.
If a manager is skilled, he or she will advance in their career. At every level of
management, however, interpersonal and analytical skills have varying effects on
career development. 

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HOW CAN INTERPERSONAL RELATIONSHIP IMPROVE IN THE WORKPLACE?
(5M)

The term "interpersonal relationship" refers to a strong bond between

employees who are part of the same team or business. There are many way to
improve interpersonal relationships at the workplace. 

First is promote positive work culture. It is critical for an organization to foster

a positive working environment for its staff. Happy employees and, as a result,
improved work relationships with coworkers are the result of a positive work
environment created by both parties cooperating. Because employees are such an
important component of the culture, work with them to develop the manager's own
specific business culture. Include them in discussions and brainstorming sessions
about how to improve the culture.

Second in team activities. Team building activities should be a part of a

manager's unique work culture to help new and experienced employees build better
relationships and interpersonal skills outside of the office. Meet as a group to learn
about each other's similar interests and to come up with activities that everyone
would enjoy. A lunch jaunt, a day at the driving range, or a trip to a local amusement
park are all possibilities. These activities should help employees form stronger bonds
and foster a better team culture.

Furthermore is, have a positive attitude. Positive attitude is one of the most
important aspects of effective interpersonal skills. This is one element that can show
a lot of maturity in people's conversations. 

Next is learn the easy way to solve the problems. Several people labor
tirelessly day and night to propel the company to new heights of success. It's also
worth noting that workplace conflicts, such as ideological or concept disagreements,
are rather common. Thinking up solutions to difficulties is the greatest method
because it saves time and allows the employee to tackle the problem more
effectively. After the employee has completed their evaluation of possible solutions

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to the problem, they must go on to apply all of the answers to the problem in order to
fix it.

After that is, the employee must have good communication skills. Possibly the
most crucial part of interpersonal abilities. The work will be done if you can transmit
the message properly and without causing any disagreement in the finest way
possible. There are two forms of interpersonal communication skills: verbal and
nonverbal communication. Listening attentively is a fundamental part of good
communication.

Next is, the employee must start taking responsibility. Taking responsibility
and accountability is one of the most important interpersonal skills. For total
effectiveness and productivity, the two interpersonal skills are critical. If a manager
possesses these two qualities, they will be able to handle any situation with ease.
They can be trusted, their co-workers will adore them, and they will be relied upon.
One of the most essential aspects of accountability is that it aids in the reduction of
tensions and conflicts among co-workers.

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Conclusion

In the conclusion, interpersonal skills now is very important because many

people nowdays do not have these skills because they not train themselves. In other
hand, the manager also must have these skills to make the management more
flexible because the manager can talk face to face with other worker. Career
development also important such as train the worker to make them more perfect.
There many relationship between career development and interpersonal skills.

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Reference

Indeed Editorial Team (2020). Everything You Need To Know About the Importance of
Interpersonal Communication at Work. [online] Indeed Career Guide. Available at:
https://www.indeed.com/career-advice/career-development/importance-of-interpersonal-
communication [Accessed 27 Jun. 2021].

Syed Abdul Basit, Arsalan Hussain, Shahzad Nasim and Zaibunnisa Siddiqi
(2015). Relationship between Interpersonal Skills, Analytical Skills and Career Development.
[online] ResearchGate. Available at:
https://www.researchgate.net/publication/281645086_Relationship_between_Interpersonal_S
kills_Analytical_Skills_and_Career_Development [Accessed 27 Jun. 2021].

‌Indeed Editorial Team (2020). 8 Ways To Build Workplace Relationships. [online] Indeed
Career Guide. Available at: https://www.indeed.com/career-advice/career-development/how-
to-build-relationships [Accessed 27 Jun. 2021].

Vantage Circle (2020). Interpersonal Skills In The Workplace: Importance And Ways To

Improve. [online] Nurture an Engaged and Satisfied Workforce | Vantage Circle HR Blog.
Available at: https://blog.vantagecircle.com/interpersonal-skills/ [Accessed 27 Jun. 2021].

‌Janowiak, A. (2015). 7 Interpersonal & Social Skills for the Workplace | The Conover
Company. [online] The Conover Company. Available at:
https://www.conovercompany.com/7-interpersonal-social-skills-for-the-workplace/
[Accessed 27 Jun. 2021].

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