Job Satisfaction Project

A Study on
EMPLOYEE JOB SATISFACTION

With reference to
HOTEL GREEN PARK VISAKHAPATNAM
A Project Report Submitted

In Partial Fulfilment of the Requirement for the Award of the
Degree Of
BACHELORS OF BUSINESS ADMINISTRATION

BY
E. Mukesh Manikanta Sai
Under The Esteemed Guidance Of
Department of B.B.A
GAYATRI VIDYA PARISHAD
(Affiliated to Andhra University)
RUSIKONDA, VISAKHAPATNAM
(2017-2020)
DECLARATION
I hereby declare that this project report entitled “Study on employee

Job Satisfaction in HOTEL GREEN PARK” submitted to GAYATRI
VIDYA PARISHAD of management studies, VISAKHAPATNAM is a
genuine and bonafide work done by me and is not submitted to any other
university or published any time before. The project is for the partial
fulfilment of the requirement for the award of the degree of BACHELORS
OF BUSINESS ADMINISTRATION, by the ANDHRA UNIVERSITY
E.MUKESH MANIKANTA SAI

ACKNOWLEDGEMENT.
I take this opportunity to express my sincere thanks to Prof.S.Rajani,

principal, G.V.P College for Degree and P.G Courses (A), for giving me the
permission to carry out the project work.
I would like to thank heart fully to our Head of the Department Dr. G.
SYAMALA RAO, Head of the department, Bachelor Of Business
Administration, for helping me in the successful completion of my project
work.
I express my gratitude to my faculty guide Ms. K. GOWTHAMI Assistant

professor, Gayatri Vidya Parishad College for Degree & P.G Courses (A),
Rushikonda campus, Vishakhapatnam.
Finally I would like to express my gratitude and thanks to Hotel Green Park
for giving me helpful information to undertake this study.
E.MUKESHMANIKANTA SAI
CONTENTS
CHAPTER 1: INTRODUCTION
 Introduction
 Need for the study
 Objectives of the study
 Limitations of the study
 Methodology
 Frame work of the study
CHAPTER 2: INDUSTRY PROFILE

a. INTRODUCTION OF HOTEL
b. HOTEL CONCEPT
c. TYPES OF HOTELS
d. GROWTH OF HOTEL INDUSTRY
e. NEW HOTELS IN INDIA
CHAPTER 3: COMPANY PROFILE
a. An Introduction
b. Visakhapatnam Profile
c. Achievements
CHAPTER 4: THEORITICAL FRAME WORK
a. Theoretical Concepts Of Job Satisfaction

b. Factors For Job Satisfaction
c. Importance Of Job Satisfaction
d. Measuring Of Job Satisfaction
e. Flow Chart Of Job Satisfaction
f. Employee job satisfaction at Hotel Green park
CHAPTER 5: DATA ANALYSIS AND INTERPRETATION
CHAPTER 6:
a. Conclusion
b. Findings
c. Suggestions
ANNEXURE
BIBLIOGRAPHY
CHAPTER – 1
INTRODUCTION
Human resources is considered to be the most valuable asset in any organization.
It is the sum total of inherent abilities, acquired knowledge and skills represented by the
talents and aptitudes of the employed persons who comprise executives, supervisors and
the rank and file employees. A strong and satisfaction survey enables the organization to
retain and develop the best talents. Intelligent decisions are the key to organization’s
success. Hence the need to acquire accurate and timely information on the satisfaction
level in the organization becomes a necessity to make effective decisions in these issues
and it has to come from the employees themselves.
Employee satisfaction is a measure of how happy workers are with their job and
working environment. The term relates to the total relationship between an individual and
the employer for which he is paid. There are many factors in improving or maintaining
high employee satisfaction, which wise employers would do well to implement.
Employee satisfaction surveys help employers measure and understand their
employees' attitude, opinions, motivation, and general satisfaction with their work
environment. Use employee satisfaction surveys to inform employee decision making,
benefits, work needs and more.
Job satisfaction does means absence of motivation at work. Research workers

differently described the factors contributing job satisfaction and job dissatisfaction. Both
of these tactics have pros and con and should be chosen carefully. Surveys are often
anonymous, allowing workers more freedom to be honest without fear of repercussion.
Interviews with company management can feel intimidating, but if done correctly can let
the worker know that their voice has been heard and their concerns addressed by those in
charge. Surveys and meetings can truly get to the center of the data surrounding employee
satisfaction, and can be great tools to identify specific problems leading to lowered
morale.
Many experts believe that one of the best ways to maintain employee satisfaction
is to make workers feel like part of a family or team. Holding office events, such as
parties or group outings, can help build close bonds among workers. Many companies
also participate in team-building retreats that are designed to have found success.
Strengthen the working relationship of the employees in a non-work related setting.
Camping trips, backpacking wars and guide backpacking trips are versions of this type of
team-building strategy, with which many employers have found success.
Employee satisfaction is often measured by anonymous employee satisfaction

surveys administered periodically that gauge employee satisfaction. An easy avenue for
employees to discuss problems with upper management should be maintained and
carefully monitored. Even if management cannot meet all the demands of employees,
showing workers that they are being heard and putting honest dedication into
compromising will often help to improve morale.
NEED FOR THE STUDY
GREEN PARK is forever evolving, in its commitment to deliver Value to its customers.
Over the decades, the Company has expanded its service net, venturing into related yet
diversified activities to provide comprehensive, customized services to its clients.
Today, its strengths in Size, Capacity, Resources, Market Presence, Expertise and
Experience, work cohesively with the intent of catering to customer delight by All means.
Always unit with very vast human resource and hence, to know the satisfaction level of a
cross section of employees of different departments and also to know what are the
strategies and myth being followed in to maximize the employee satisfaction in their
organization.Thus a detailed study regarding the Employee Satisfaction in GREEN
PARK is to be done to consider the satisfaction level of the employees, identify the
shortcoming in management and to suggest for improvement in employee satisfaction.

OBJECTIVES OF STUDY
 To study the hotel industrial profile.

 To know the profile of Hotel Green Park Vishakhapatnam.
 To understand the conceptual frame work of employee job
satisfaction..
 To study and analyse the employee job satisfaction practices
followed by Hotel Green Park Vishakhapatnam.
 To offer suggestions for improvement of employee job
satisfaction.
METHODOLOGY
Research is a systematic method of finding solutions to problems. Research
methodology is the systematic way to solve the research problem. It gives an idea about
various steps adopted by the researcher in a systematic manner with an objective to
determine various manners.
In the project the research is conducted for the purpose to find out the employee
job satisfaction in GREEN PARK and the factors affecting the employee job satisfaction.
SAMPLE SIZE
Number of the sampling units selected from the population is called the size of the
sample. Sample of 60 respondents were obtained from the population among which 20
were executives and 40 were non-executives.
COLLECTION OF DATA
The task of data collection begins after the research problem has been defined and the
research design plan chalked out. The data used in this study are primary data and
secondary data.
Primary Data
I approached to employees of GREEN PARK for the purpose of surveying about

the satisfaction level of the employees. Most of the data collected by the researcher is
primary data through personal interview and questionnaire where the researcher and the
respondent operate face – to – face. The questionnaire is shown in the appendix.
Secondary Data
Secondary data is collected through GREEN PARK websites, library, Business

magazines and company records, etc.
RESEARCH PERIOD
The research period of the study has from 10/05/2013 to 07/072013 weeks of
duration.
LIMITATIONS OF THE SUTDY
The following limitations are:
 Due to time constraint the survey was not covered among all the employees of
GREEN PARK, otherwise a more satisfied index would have been possible.
 The survey is subjected to the bias and prejudices of the employees. Hence, 100%
accuracy can’t be assured.
 Some of the employees do not to co-operate with the research.
 The data was collected through questionnaire. The response from the respondents
may be biased.
 The size of the sample of present investigation limited in its nature, which puts a
limitation on the generalization of results of the present study.
CHAPTER – II
 INDUSTRY PROFILE
HOTEL INDUSTRY PROFILE
Hotel industry has been playing an important role in the economic

development of various countries. Almost all the developed countries and a
majority of developing emerged as service economies. USA was the first
economy to become a service economy. The basics intermediate demand
for the development of the service sector are growth in intermediate demand
from various manufacturing organizations which are in the process of
unbundling and direct demand from customers. Service sector has been
given important place in the Indian planning since the sixth five-year plan.
The service sector contribution to the GDP of India rose from 28.6% to
45.19%in 1998-99. However the statistics do not reveal the true picture as
the hidden service sector and services in the unorganized sector are not
added to the total. There is a tremendous potential for the growth of service
in the country. The major services in the country are Transport and
Communication. Trade, Hotels and Restaurant, community, social and
personal services and Finance and real estate services.
Service industry has shown a tremendous growth in India. In recent years

according to government estimates services industry is growing to overtake
the agriculture in Indian economy. Apart from providing most jobs and
benefits it is a major source for earning foreign exchange in India. Services
sector accounts for maximum employment and major contribution to GNP
of every economy in the World. Out of these contributions of service sector
Health services provide the maximum employment. The travel and tourism
industry is the largest industry besides automobiles and food accounting for
more than 10% of the world gross national product. The service industry is
constantly changing and developing to meet the needs
of the customer in the market. The food services industry is entering the21st
century in a state of Flux. Increased competition, labor shortages, more
discerning and demanding customers, rapid changes in technology, food
safety concerns, and shifting revenue streams are the Factor operators of
every ilk
will need to wrestle within the coming years, the food service segment that
might experience strong growth according to the consensus.
Among industry seers are the upscale casual segment. These avenues may
be more expensive than their traditional casual dining counterparts, but they
struck gold with an increasing sophisticated customer who along with
values wants more quality fresher ingredients and flavors. In addition
diners pressed for their time, tired after work and hungry for bit of nurturing
are looking for a more upscale atmosphere and better service even in casual
dining.
Fresh ingredients, higher quality foods, and fuller flavors more variety in
spices , increased use of vegetables and healthier eating made a fairly
predictable list of food trends. But the consumer tastes and preference
changes with startling rapidity and what’s hot today may not be tomorrow.
Trends can be pinned down and the patterns and preferences will matter
into the new century can be discerned. However the eating out habit is hard
to break and frequency of dining outside will continue on an upward trend.
HOTEL – THE CONCEPT

Initially the term motel was meant for local motorists and foreign tourists
traveling by road. Basically Motels serve the needs and requirements of
these travellers and meeting the
demand for transit accommodation. We can also call motel overnight stay.
Some of the important services offered by motels are parking, garage
facilities, accommodation, and restaurant facilities. Motels are found
equipped with filling stations, accessories, service of elevator to the
automobile entrance restaurant etc., Motel are found located outside the
city. Preferably by the side of highways and important road junctions. The
accommodation available in the Motel is more in the category of a ‘chalet
facility’. This has a dinning hall with fixed menu. In USA the hotel
accommodation is ranked at par with hotel accommodation.
TYPES OF HOTELS
1. Residential Hotel
The residential hotel work as an apartment house. Often we call them
apartment hotels. The hotels charges rent on monthly, half- yearly or yearly
basis. The hotels are generally found located in big cities and towns where
no meals are served to the customers. Initially, the residential hotels were
developed in USA. The services offered in the residential hotels are
comparable to an average well managed home.
2. Commercial Hotel:
The commercial hotels are meant for the people who visit a place a trade
and commerce or business purposes and therefore these hotels are found
located at the commercial or industrial center. These hotels focus their
attention on individual travellers and are generally run by the owners.
\
3. Resort Hotel:
The resort hotels are meant for the holiday’s makes, tourists and for those
who need a change in the atmosphere mainly on healthy ground. These
hotels are found located near the sea, mountain, and other areas having an
attractive landscape and healthy climatic condition. The tourist visit hotels
mainly for relax. The entertainment and recreation facilities like swimming
pool, tennis courts, boating, golf-court, self-riding, and other indoor sports n
addition to restaurant and cafeteria, conference room, lounge, shopping
arcade, entertainment etc., become significant in the resort hotels.
4. International Hotel:
The international hotels are modern luxurious hotels, classified on the basis
of international guidelines.These hotels are placed in various star
categories, e.g., Five-star-deluxe, Five-star, Three-star, Two-star, One-star.
The international hotels are mostly owned by the public companies where
board of directors is constituted for its control. The overall management in
found in the hands of senior executives.
4. Floating Hotel:
The floating hotels are located on the water surface. The places are sea,
river, and lakes. These hotels provide all the facilities and services are
available in a good hotel. In the leading tourist generating countries of the
world we find the practice of using old luxury ships as floating hotels.
GROWTH OF HOTEL INDUSTRY
The real boom in the hotels came in the 20 th century. The new hotel area was
first dominated by the Oberoi group, Taj, ITC – Welcome Group, ITDC and
other large luxurious groups of hotels. Asian hotels are the other groups
which have made a mark for them. Many groups are entering the hotel
business. Apart from these chains which are mainly privately owned (with
exception of ITDC which is a government of India
undertaking), the State tourism corporation to have come into the hotel
business in order to cater to the growing tourists and the business traffic.
Through the large chains have made their debut, the hotel keeping in India
still has a strong individualistic style since three fourths of the hotels all
over the country are in the hands of small operators. Changing market
perceptions have forced even the major groups to diversify into smaller
budget hotels a competition has thus increased in the industry.
With the growth of tourism in India, the hotels in the holiday and
availability of modern technological gadgets and the future holds promise
for a further mushrooming of modern hotels.
The Popular Groups of Hotels in India are listed below:
1) Oberoi Group
2) Taj Group
3) ITC’s Welcome Group
4) ITDC’s Ashok Group
5) Mahindra Group
6) Apeejay Group
7) Amrita Group
8) LeelaKempenski Holiday Inns
9) Centaur Hotels
10) Asian Hotels
New Hotels Entering India:
1. Hilton International
2. Radisson International
3. Best Western
4. Accor Asia Pacific
5. Southern Pacific Hotels
6. Holiday Inns
7. Leela Venture
8. Grand Hyatt
9. Sterling Holiday Resorts
10) Park Group
‘BEST WESTERN’ HOTELS
World’s largest hotel chain comprises 4100 hotels across countries is being
represented in India access worldwide as the exclusive general sales agent.
The hotel chain with a strong back up in the US and the growing awareness
in Europe is slowly gaining ground in the Middle East and Australia. With
16 hotels in India alone, the chain is all set to establish them as a prominent
chain in league with the Holiday Inn and on the lines. The best advantage
Best Western has is their being a budget Hotel chain is the demand of the
hour.
The western hotels in an exclusive tie-up have launched a special

promotion with Amadeus to promote and sell Best Western Hotels
worldwide. The incentives to the people handling the systems range from a
pen to a free holiday abroad. The promotion comes at a very critical time
when the season from India is dying out and the travel agents are less
engulfed with queries and have more time to think and plan.
A humble beginning was made in 1946, when Guertin founded Best

Western Hotels an
hotelier with 23 years of experience in the business. The chain began as an

informal link between properties with each hotel recommending other
lodging establishments to travelers. This “referral system” consists of
phone calls from one front desk operator to another. In 1948 five million
copies of the BMW guide were published. Today it is with world’s best
rated online reservation system and a host of toll free lines at free numerous
locations worldwide.
‘SAVOY’
The hotel was started in 1889 by a whiz kid impresario called Richard
D’OyiyCartr. At the age of 29 he had found his pot of gold by
commissioning Gilbert and Sullivan to write Trail by Jury which was
followed by other smash hits.
At the age of 39 the dreams of building the world’s most perfect hotel and
backed by the glitziest nouveae riche angels. Lord Chamberlin and
occasionally they he opened the Savoy, the flashiest and the most reputed
hotel in the world. But still, respected society was not impressed. What
was needed was a star, a big one.
Roping in Cesar Ritz, a young Hotelier with an enormous following to turn

the show and chief Augusto Escopffer, D’Oyl carte made hotel the hottest
ticket in town.
According to the largest figures, hotels and other tourism related industries
directly employed over 5.3 million people in the country. It is estimated
that at least another 13 million people were indirectly employed by the
tourism sector.
‘SPACE HOTEL’
Within the next three decades those seeking out of this world vacation
thrills will be able to check into space hotel. The Japanese firm Shimuzu
Corporation has created a dedicated space research department to work out
this project.
The space hotel scheduled to open in 2020 will be built around a central
240 meters cylinder. It will have 64 rooms arranged in the form of a
doughnut, 40 meters in diameter. It will orbit the earth at height of 450 kms
and rotate on its axis at a rate of three times a minute to create artificial
gravity close to the earth.
AWARDS FOR OBEROI’S WINDSOR
The Windsor in Melbourne an Oberoi hotel has been awarded by the

Australian Hotel Association for “Top Hotel Accommodation” and “Best
Restaurant” the selection criteria of which were standards of service and
food, staff training and the provision of special feature in the building.
“REVIVAL HOTEL”, BARODA WINS FHRAI AWARD
The Barot groups Revival Hotel in Baroda has won the prestigious
federation of Hotel & Restaurant Association India’s Environmental
Friendly of the year award, in the second position. The property a boutique
hotel has been among the first in the hospitality industry to accord great
significance to the concern for ecology. The award will be presented to
revival at the FHRAI convention held in Mumbai. The hotel’s
KamlesBarot says “It is the first time that a professional body like the
FHRAI, besides the tourism department,
Government of India is giving an award on Environment; We humbly and

gracefully accept it”.
MEGA CONVENTION CENTER PLANNED FOR CHENNAI
The state government is planning to build a world-class convention

Center on a 500-acre expense between Chennai and Mammallapuram
according to the policy note demands for grant presented in the assembly by
the tourism minister, Smt. R.Sharojaa. The project will house among the
other things, a 1000 room Five Star Hotel, mini conference hall, a shopping
arcade an ethnic village and a Handicrafts Emporium, children’s park,
Textile museum, Swimming pool, Bar, Theater, modern communication
links, car parking area, an exhibition mansion, and art gallery etc…
THE NEW ‘PARK HOTEL’
In the heart of the capitals business, government and tourist centers across the
street from the Jantar Mantra a hop skip away from Cannaught place just
down the road from the Parliament the Park Hotel has opened business.
The property has all the amenities of a deluxe hotel 24 hours a coffee shop,
especially restaurants and bars, landscaped gardens and swimming pool. It
also has an Exclusive conference and banquet facilities and fully equipped
business center. It is third link in the part chain after Calcutta and
Visakhapatnam.
101 “MERIDEN” OPENS IN PUNE
Le Meriden Hotels and resorts recently opened its 101 st property world
wide at pune. Designed by architect Hafeez contractor in the royal Indian
style the Le Meriden is pune’s only five star deluxe hotels and has 177
rooms with facilities that include interactive television. The hotels
convention center sprawls over 6000 square feet and can accommodate up
to 1200 delegates.
“QUALITY INN”: INDIA’S NEWEST HOTEL CHAIN
Enter Quality Inn India’s Newest Hotel Group. It is the result of the joint
venture between A.K.Dave& Associates and Quality International the
world’s largest hotel chain. The tie up is because this is the first time
moderately priced hotels will be franchised by an international chain. The
commitment of the foreign collaborates include equity stake in the venture,
a strong reputation on the board and will spend a good pat of their fees on
promotion activities with in India itself. Quality Inns India begins with two
operating hotels at Mysore and Ooty and other projects are under way a
Hyderabad, Banglore, Ahmedabad and Delhi.
WELCOME GROUP’S HOTEL IN VISAKHAPATNAM
Welcome Group’s Grand Bay, a 100-rooms property is open for business in

Visakhapatnam. The hotel offers deluxe and executive clubrooms with
tariffs ranging from Rs 1800 to 4200 and deluxe suites. It is being
marketed as a tourist-cum-business address.
“HOTEL DASPALLA” IN VISAKHAPATNAM
The Tourism department has awarded Hotel Daspalla as the best hotel for the
services it has provided to the tourists. It has gained second position in
Andhra Pradesh. Hotel Daspalla has recently been added to Quality Inn
chain of hotels in India.
“GREEN PARK” IN VISAKHAPATNAM
Green Park, Visakhapatnam has been awarded for its excellence in

customer services. Following a number of stringent parameters and checks
done on customer services Hotel Green park- Visakhapatnam came up with
flying colors. HSBC leading multinational bank has recognized the hotel
for its excellence in customer services. This is yet another feather in the
cap of Hotel Green Park, a hotel which has been nominated “The Best
Business Class Hotel in India” and it’s General Manager of the year (India)
“during the past year by the Hotel’s & Food services India.
CHAPTER-3
COMPANY PROFILE
GREEN PARK INTRODUCTION
Green Park is one of the best “Value for Money”, VFM hotel in this part of
the country and the responsibility of further maintaining and improving
world-class standard-lives with it. In the Green Park family, they always
believe in being the best as far as quest services and concerned. They
follow the motto of the 4 G’s.
The 4 G’s are
● Guest is our god.
● Green park is our temple
● Good work is our prayer
● Guest delight is our reward.
Global Destiny
The Green Park family (staff) has a missionary zeal to achieve their
objectives.
MISSION OBJECTIVES:
Customer Intimacy:
▪ Fast service
▪ Hassle free service
▪ Deliver more value than the customer expectation
▪ Superior quality
▪ Care and concern
Operational Excellence:
▪ Proper systems, proper people, Proper training
▪ Defect free product & service
▪ Eye for detail, Fast and flexible, Communication
▪ Feedback, controls and correction mechanisms, cost control.
Product Leadership:
▪ Superior product
▪ Superior value
▪ Up-to-date
▪ Innovation and creativity
To foster intellectual capital:

▪ Focus on people
▪ Build knowledge
▪ Build creativity
▪ Build talent at all levels
▪ To Nurture “Thinking”, “Analysis”, and “Innovation”.
World Class Standards, Real Value of money

Hotel Green Park, Visakhapatnam is a member of Diana Hotels Ltd. The
various companies under Diana Group being.
➢ Diana Projects Engineers Ltd
➢ GM Reddy and Associates.
➢ Green Park Hotels & Resorts Ltd,
➢ Coastal Constructions leasing Pvt. Ltd,
➢ Indus Investment Pvt. Ltd,
➢ Vijaya Products Ltd,
➢ Diana Software Solutions Pvt. Ltd.
The Diana hotels started its operations in November 1991. The first hotel
of the group was stated in Hyderabad under the brand name GREEN PARK
in 1991 and it has consolidated its position as a business class hotel by
vigorously pursuing the policy of maintaining world class standards at the
most affordable prices.
Later, the Diana group acquired the former “APSARA HOTEL” in

Visakhapatnam and has successfully constructed it into their second hotel in
the GREEN PARK line in December 1995 on similar philosophy of quality
service. Regardless of number of hotels it maintains. Green Park is known
for its world-class quality service. Many a times, it was nominated as the
BEST ECONOMICAL BUSINESS CLASS HOTEL.
The quality of people and service in Hotel Green Park at both Hyderabad
and Visakhapatnam make it worth visiting. One can experience the tender
touch of real service at Hotel Green Park.
The Third Hotel of Diana Hotels Ltd is Green Park, Chennai. Regardless
of number of hotels it maintains, Green Park is know for its World-class
service at affordable price-many a times, it was nominated as best
economical business class hotel.
The senior executive working in the organization has imbibed services and
focus on quality into the organizational culture. It is believed at Hotel
Green Park that unless we change our attitude to insist people and have
something to offer and body will be interested in India. Till then we will be
a minor destination. It is not enough to have attractive tourism places.
They have to be spruced up to attractive tourists, so that we can complete
with the countries like Malaysia Singapore.
ORGANIZATIONAL GOALS
a) To foster a nurturing work environment

b) To develop leadership at all levels through effective delegation
c) To develop people at all levels through empowerment
d) To sharpen skills at all levels through focused training
e) To encourage creativity and value addition at all levels.
Organization Philosophy-Ordinary people doing extraordinary things.\
VISION STATEMENT
Fast:
To display a sense of urgency and bias for action and to react quickly to
market changes, customer needs and team members input as a company and
individual team member.
Focused:
To display a spirit of continuous improvement, dedicate energy, attention and

resources to make our processes and practices as efficient and effective as
possible.
Flexible:
Cooperation and teamwork among the team members and between

departments and properties will keep the company aligned and increased
productivity. The company continuously encourages the idea exchange and
participative decision making.
People:
At Hotel Green Park the people are valued as the most treasured asset
GREEN PARK VISAKHAPATNAM PROFILE
Hotel Green Park – Visakhapatnam is located in the heart of the city, at

close proximity to the railway station and business center and takes about
20 minutes to reach the Airport.
The Address of the Hotel is

Hotel Green Park,
#126-1-17,
Waltair Main Road,
Visakhapatnam-2,
Andhra Pradesh,
India.
Telephone : 0891-2564444
Fax : 0891-2563763
Website : hotelgreenpark.com
Total Rooms: 110
No. of Floors: 06
Hotel Ratings: 4 star
Hotel Type : Business and Leisure Hotel
Basement:
Department of HRD, G&A, Stores purchase, Housekeeping, Laundry,
Locker, time-office, Cafeteria, Kitchen, Stewarding and Security offices.
Lobby Level:
Gm’s office, front office, Banquet sales, Marketing department, F&B outlets-
Princes, southern spice, memories of china, main kitchen and 5 banquet
halls.
Rooms:
● Executive rooms - 45
● Deluxe rooms - 26
● Business club - 25
● Executive suit - 05
● Quality Suit - 09
Floor Wise Rooms:

● First Floor - 06
● Second Floor - 28
● Third Floor - 28
● Fourth Floor - 25
● Fifth Floor - 08
● Sixth Floor - 15
They have Five Food and Beverage outlets located as follows:

✓ PRINCESS - Multi cuisine restaurant.
✓ SOUTHERN SPICE - Special South Indian restaurant.
✓ MEMORIES OF CHINA - Special Chinese restaurant.
✓ ESCAPE - The fun place
✓ PROMENADE - The Open air café.
The various Conference & Banquet facilities available in Hotel Green Park
● Chancery - The largest with a capacity of 300 people
● Consulate - With the capacity for 50 Persons
● Embassy - With the capacity for 15 Persons
● Gardena - Open air with a capacity for 50-60 persons
● Meadows - Open air lawns with capacity for 1500 people
DEPARTMENTAL FUNCTIONS IN
HOTEL GREEN PARK
As mentioned earlier various departments for the basis hotel green park.
The functions of each of the departments are described as below.
FRONT OFFICE DEPARTMENT
Hospitality is the basic component in the hoteleiring industry, and the Front
Office department is all about hospitality and image building. Front Office
is the first department with which the guests come in contact; therefore it is
up to this department to keep up the image of the hotel.
The personnel in the Front Office department receive the guests and guide
them to their rooms or required places, offering them helpful guidance
whenever requested. Since the Front Office personnel are the personnel
with whom most frequent contact is established by the visitors, they need to
possess a pleasing demeanor under all situations. The various sections of
this department are telephone, reservations, reception, bell desk, cashier,
hospitality desk, business center.
This department as it is the first to come in contact with the guests it
implies to this department to impress a good image of the hotel to the
guests.
HOUSEKEEPING DEPARTMENT
The Housekeeping department looks after the overall sanitation of the

hotel. It contains an executive, supervisors, houseman and other staff. The
primary job of the department is to see that all areas of the hotel are kept
clean. If falls upon the Housekeeping department to change the bed sheets,
linen etc… in the individual rooms and take care of the laundry
requirements of the guests.
The House Keeping department plays a prime role in bolstering the image
of the hotel for it’s an essential service and bears direct contact with the
guests.
The housekeeping departments works in three shifts. They are-
SHIFT A - 7.00 To 13.00 Hrs
SHIFT B - 13.00 to 22.00 Hrs
SHIFT C - 22.00 to 7.00Hrs
The following are the files and registers at DESK of House keeping…
❖ Guest calls
❖ Departure
❖ Key
❖ Staff placement
❖ Briefing
❖ Guest comment
❖ Logbook
❖ Attendance
❖ Handover
❖ Staff movement
❖ Lost & Found
❖ Job order
ENGINEERING DEPARTMENT
This is the unique department handling exclusive by the technical aspect of

the hotel. This department acts, as the nerve center to carry out the
operations in the hotel every department is directly dependent on this
department.
It supplies each department with the required proportion of power. It also
looks into the repairs all over the hotel including the pipelines. The water
supplied in the hotel is first processed in its processing plant and then let
out; therefore every basic necessity of the entire hotel is fulfilled by this
department.
SECURITY DEPARTMENT
In the ancient treaties, the Arthasastra, Kautilya give great element of

importance to the maintenance of security at home and outside. Indeed,
security is a very important aspect of running a hotel, for when people walk
in unsuspectingly to be your guest, its imperative that due importance
should be given to their life and belongings.
Over here, the Security department consists of an executive, four
supervisors working on contract and their crew. Among the functions of
the security department are included.
❖ Checking of non-executive staff.

❖ Checking of all in and out movements.
❖ Surveillance of the entire hotel.
❖ Curtaining non-disciplinary actions.
❖ Surveillance of hotel staff.
❖ Emergency duties like fire fighting etc…
A unique feature of the security department is that is possesses a key to

every department in the hotel.
The boys are distributed on geographic bases in the hotel premises. Two
boys at the gate, one in the lift each in each floor and two at the office. The
supervisor is one for each shift.
FINANCE DEPARTMENT
The accounts department is headed by the Finance manager and is assisted

by 2 Dy. Manager. This department runs with 25 staff members. Being a
major for any organizations, very minutest detail must be taken care of and
hence, the accounts staff is responsible for off. Account department has to
cooperate and coordinate so that the company is operational a break-even
with less occupancy ratio.
FOOD & BEVERAGE (SERVICE) DEPARTMENT
It acts as a medium through which the services produced are offered to

customers. Its restaurant service offers its services to the customers in the
three eloquent restaurants namely.
❖ Southern Spice
❖ Princess
❖ Escape (the bar)
While the room service is meant for the guests residing in the rooms of the
hotel. The Banquet service looks after the gathering and functions
conducted in the hotel premises.
This department is headed by an executive followed by the captains leading
their teams to offer their best services to their guests.
FOOD & BEVERAGE (PRODUCTION) DEPARTMENT
A hotel gains its reputation through the quality of services it offers to its
customers among the variety of services catering is the prime service. It is
so because this is the aspect in which one hotel distinguishes itself among
others.
F & B (P) is the department, which holds the key responsibility for this
service. This department cooks food to cater the tastes of its customers. It
is divided into Indian, Continental and Chinese. In each section com-I is
the head. The type of food ordered for is prepared in its exclusive section.
KITCHEN STEWARDING DEPARTMENT
While the Chefs go about their working chores, it is necessary that there
should be someone to take care of the sanitary requirements of the kitchen,
maintain the cooking utensils etc. The kitchen steward department steps
into fulfill the role.
The kitchen stewards department consists of an executive, assistants and

contract workers and member of his staff. It falls upon the department to
see that the conditions of the kitchen are hygienic, that all the plates, utterly
and working utensils are washed and kept clean, that the various appliances
in the kitchen and see that they are supplied to the same. In short, the
hygiene of the food being served to the guest depends a lot on the efficiency
of the kitchen stewards department.
The department mainly consists of contract workers on the work front.

This department has also an additional responsibility to observe the
efficiency of its workers and appoint them as permanent work force in the
hotel.
HR ACTIVITIES
The following are the human resources activities followed by Green Park,
Visakhapatnam.
HR Functions:
❖ Recruitment and Selection
❖ Induction
❖ Time office function like attendance, leaves, absenteeism, personal
grooming
❖ Maintaining personal files, Performance Appraisal
❖ Training and Development
❖ Compensation management
❖ Taking care of statutory compliance like ESI, PF etc…
❖ Welfare facilities like picnic, award functions and sports

❖ Career development programs.
Salaries are calculated from 26th of previous month to till 25th current
month and pay slips are issued at one day in advance. Salary credit is given
withing the concerned bank account which is payable at UTI bank.
Attendance is taken on swipe cards
Leaves:-
1. Earned Leaves:-
15 leaves are sanctioned for every year of service completed not more
than 3 occasions in a year. It can be carried forward and accumulated not
beyond 60 days and also weekly offs between the leaves are eligible. These
leaves are attached with any leaves.
2. Casual leaves:-
There are 12 leaves per a calendar year not more that 3 days at a stretch.
The weekly offs between the leaves are not permitted and these leaves can
be attached with any leave and cannot be carried forward.
3. Compensatory Off:-
Any employee who does the extra 4 hours of work over and above his
regular duty is eligible to claim any number of C’ offs at a stretch within 6
months from the date of accumulation. It can allow the weekly offs
between the leaves and they can attach with any leaves. The calculation of
C’ off is if the work is above 4 hrs and below 6 hrs it should be treated as
half-day and above 6 hrs it is a full days.
Training & Development
A separate cell called Green Park center for – Learning and Development
(GPCLD) in HRD is dedicated to co-ordinate the training and development
activities. Training programs are organized from time to time as per the
requirement. The attendance during the training programs is also monitored
and recorded for future reference during the appraisal. Points are allocated
to the participative employees in training programs are taken into
consideration.
Library:
All the employees are invited to make use of books available in the library
for circulation & issued from the library on a periodic basis.
Time Office Functions:
It checks the personal grooming, proper shaving, neat haircut, proper
pressed uniform, short nails, well polished brass buttons, shoe polishing,
wearing black socks of the employees in the hotel.
Swipe Card System:

Swipe the card, which is provided by the HRD department. It is used for
the entry into the company’s premises, while going on a break and while
sleeping, in the lockers. HRD department will take care to avoid the proxy
swiping by the employees, who swipe other cards, which is an indiscipline
activity.
Absenteeism:
Absenteeism without intimation will be treated severely. An advisory
memo will be sent to absentee beyond 3 days. It intimation has to be given
by the employee to the concerned in charge personally. In case of sickness
the employee has to get a medical certificate of sickness and fitness from
the ESI doctor only.
Telephone Calls:
Personal calls are strictly not entertained. Messages are taken by the
security guard and passed to the concerned employee through a message
slip. Urgent message will be passed to the concerned HOD as well as to the
employee.
Awards:
1) Performer of the month
2) Service excellence award
3) Grooming excellence award
4) Customer delight quality suggestion award
5) Cost control suggestion award
6) Executive of the month
7) 100% Attendance for the quarter
Cafeteria:
Park café is an in house café. It caters to all the hunger needs of all the
employees, executives and managers who can have their meals and snacks
in the cafeteria during the prescribed timings. The means are charged at
subsidized rate however as under.
Item Timings
Break Fast 6.30 - 8.00 am
Veg. Non-Veg Lunch 12.00 - 14.30 pm
Tea 16.00 - 16.30 pm
Veg. Non-Veg Dinner 18.30 - 21.00 pm
Midnight Snacks 1.00 - 1.15 am
Any suggestion to improve the effectiveness / performance of cafeteria, are

welcome and may be put in the suggestion Box specially located in the
cafeteria for the members.
MARKETING ACTIVITIES
It is headed by Marketing Manager. He is assisted by Marketing Executive,

sales executive and sales Coordinator.
Sales in Hotel
Rooms, Conference halls, Restaurants and Banquets.
Functions of Sales Department
1) Airport Sales:
Hotel Green Park manages an airport counter, upkeep of tariff sheets, visiting
cards and photographs, depicting various activities and amenities that are
normally provided.
➢ Departure Lounge
Guest will be waiting in the departure lounge, waiting to board the plane.
Hence, they can give visiting cards, tariff sheets and convey good account
of the hotel as reference.
➢ Arrival Lounge
Hotel Green Park can speak to the quest and if they find they do not have a
confirmed reservation with any hotel, Green Park can invite them to stay at
their rooms and arrange transport for the guest.
2) Oral Selling Public Relations:

Hotel Green Park interacts with Firms, Companies, Corporates, Insurance
companies, Shipping companies, Licensing agents and meets the top head
and explains the services Green Park is rending to the valued customers
across the country and to make them put their case in Green Park,
Visakhapatnam.
3) Sponsorships:
For conducting food festivals, Green Park may approach some companies and
get some sponsorship.
4) Press Release:
❖ Put a poster in place where lots of people come from different parts of the
country.
❖ Introductory Letters are sent to company officials to whom Green
parkarranges at the airport/railway station for bringing parties.
❖ “THANK YOU” letters are sent to quests that have stayed with Green Park
and are satisfies and left happy with cherished memories.
❖ “Discount Letters” are sent to companies who can assure of a certain
granted rooms in a year so that high occupancy ratio can be achieved.
❖ In House Marketing Staff meet quests during break fast/ lunch/ dinner in the
rooms or in the lobby, by group or individuals and quests are looking after
well by group coordinators. They shall go a long way in marketing the
quests feel homely after their tiresome day to staff.
ACHIEVEMENTS OF HOTEL GREEN PARK
H&FS Awards for excellence in Hospitality

1. Mr. Varghese George, Vice President, Green Park Hyderabad Awarded
General Manager of the year 1998
2. Mr. K.V. Madhu Nair, Green Park, Visakhapatnam Awarded General
Manager of the year-Economy Hotel 1999.
3. Mr. Mohan Krishna, Green Park, Hyderabad Awarded Front Office
Manager of the Year- 1999.
4. The Best Economy Business Hotel in India-2002.
5. Best Tourism Awards 2002 Green Park, Visakhapatnam.
Nominations
1. Best Economy Hotel, Green Park, Hyderabad, 1994
2. Best General Manager, Green Park, Visakhapatnam, 1997
3. Best General Manager, Green Park, Hyderabad, 1997
4. Best General Manager, Green Park Hyderabad, 1998
5. Best Front Office Manager, Green Park, Hyderabad, 1998
6. Best General Manager, Green Park, Visakhapatnam, 1998
7. Best Housekeeping of the year, Green Park, Hyderabad, 1999
8. Best Economy Hotel, Green Park, Visakhapatnam,1999
9. Best Economy Hotel in India Green Park, Visakhapatnam, 2001

CHAPTER -III
THEORITICAL FRAME WORK OF THE EMPLOYEE
JOB SATISFACTION
EMPLOYEE JOB SATISFACTION
“Employee satisfaction generates a feeling of well being and belongingness with

the organization. The greater truth is the fact that in a globally competitive environment,
it is an effective tool that can improve productivity and consequently impact the bottom
line of the company.”
Employee insight is key to any HR program. Knowledge, satisfaction and

expectations need to be measured in order to develop the organization prepared for
tomorrow. A strong and satisfaction survey enables the organization to retain and develop
the best talents. Intelligent decisions are the key to organization’s success. Hence the need
to acquire accurate and timely information on the satisfaction level in the organization
becomes a necessity to make effective decisions in these issues and it has to come from
the employees themselves.
Human resources are on major factors of production. It is human asset, which

convert the various resources in to the production resources. It has immense potentialities
and it only human resources, which appreciate with time whereas all other resources
undergo the process of depreciation. Success of an organization mainly depends on the
quality of manpower and its performance. In early days human resource was not taken as
an important factor of production. Human begin was simple treated as log in the
movement increasing emphasis has been given to the worker as a whole man. The need of
vast manpower and their importance was realized by some of the progressive
entrepreneurs.
The emergence of Trade Union and their gradual collective power forced some
entrepreneurs to give some district feature of human side by production. The first among
the entrepreneurs who had contributed in the development of human side of production
was Robert Owen, and English Humanist. He took a genuine interest in the welfare of the
workers. But this magnetite was not supported by a major chunk of entrepreneurs. A
number of social scientist advocated their valuable theories towards the beginning of the
20th century. Abraham Maslow gave his “Hierarchy of needs” theory. McCleland’s
Afflation- Achievement theory is well accepted too. Christ Argyristheoryof “four
system of Management” is also a milestone in the development of human factor in the
production process. But the most important in this field was that of Elton Mayo’s Human
Relation Approach.
The great “Hawthorne Study “by Elton Mayo’s and colleagues, revealed that the
effectiveness of any organization depends upon the quality of the relationship among the
personnel and social needs of employees are very important and that concentration by
management exclusively on productivity, material and environmental issue will to be a
self-defecting aim. Hence the management must give more emphasis on the human side
and their proper utilization. This then remains the cardinal objective of the human
relations function to discover newer ways of understanding man and to motive him to
higher standard of workmanship.
Today an organization having a good inventory of human resources and a
dynamic personnel department is prospective one. So the technique and functions of
personnel management have now come closely integrated with the overall organization
strategies in search of excellence.
Definition of employee satisfaction:
“Employee satisfaction is the individual employee’s general attitude towards the

job. It is also an employee’s cognitive and affective evaluation of his or her job.
Meaning:
Employee insight is key to any HR program. Knowledge, satisfaction and
expectations need to be measured in order to develop the organization prepared for
tomorrow. A strong and satisfaction survey enables the organization to retain and develop
the best talents. Intelligent decisions are the key to organization’s success.
“Loyal employees in any company create loyal customers, who in turn
creates happy shareholders”
Employee satisfaction is a measure of how happy workers are with their job and
working environment. Keeping high morale among workers can be of tremendous
benefit to any company, as happy workers will be more likely to produce more, take
fewer days off, and stay loyal to the company. There are many factors which play an
important role in improving or maintaining high employee satisfaction.
employees’ attitude, opinions, motivation, and general satisfaction with their work
environment. To measure employee satisfaction, many companies will have mandatory
surveys or face-to-face meetings with employees to gain information. Both of these
tactics have merits and demerits and should be chosen carefully. Surveys are often
anonymous, allowing workers more freedom to be honest without fear of repercussion.
Interviews with company management can feel intimidating, but if done correctly can let
the worker know that their voice has been heard and their concerns addressed by those in
charge. Surveys and meetings can truly get to the center of the data surrounding employee
satisfaction, and can be great tools to identify specific problems leading to lowered
morale.
Many experts believe that one of the best ways to maintain employee satisfaction
is to make workers feel like part of a family or team. Holding office events, such as
parties or group outings, can help build close bonds among workers. Many companies
also participate in team-building retreats that are designed to have found success,
strengthen the working relationship of the employees in a non-work related setting.
Camping trips, backpacking wars and guide backpacking trips are versions of this type of
team-building strategy, with which many employers have found success.
The backbone of employee satisfaction is respect for workers and the job they
perform. In every interaction with management, employees should be treated with
courtesy and interest. An easy avenue for employees to discuss problems with upper
management should be maintained and carefully monitored. Even if management cannot
meet all the demands of employees, showing workers that they are being heard and
putting honest dedication into compromising will often help to improve morale.

employees' attitude, opinions, motivation, and satisfaction. Employee satisfaction is the
terminology used to describe whether employees are happy and contented and fulfilling
their desires and needs at work. Employee satisfaction is often measured by anonymous
surveys administered periodically that gauge employee satisfaction in areas such as
management and teamwork.
Employee satisfaction:
“Employee satisfaction is the individual employee’s general attitude towards the

job. It is also an employee’s cognitive and affective evaluation of his or her job.Factors
that affect / influence to employee satisfaction
Several factors influence employee satisfaction. Each factor interacts with the others
and collectively all factors contribute to employee satisfaction. They are:
1. Organization development factors
• Brand of organization in business field and comparison with leading competitor.

• Missions and Vision of organization.
• Potential development of organization.
2. Policies of compensation and benefits factors
• Wage and salary

• Benefits
• Rewards and penalties
3. Promotions and career development factors
• Opportunities for promotion.

• Training program participated or will do.
• Capacity of career development
4. Work task factors
• Quantity of task
• Difficult level of task
5. Relationship with supervisor factors
• Level of coaching
• Level of assignment for employee
• Treatment to employee etc
6. Working conditions and environment factors
• Tools and equipment

• working methods
• Working environment
7. Corporate culture factors
• Relationship with coworkers

• Level of sharing etc
8. Competencies, Personalities and Expectations of employee factors
• Competencies and personalities of employee are suitable for job?

• Expectations of employee are suitable for policies of organization?
3. Why is employee satisfaction important
Purpose / benefits of employee satisfaction include as follows:

1. Importance of employee satisfaction for organization
 Enhance employee retention.

 Increase productivity.
 Increase customer satisfaction
 Reduce turnover, recruiting, and training costs.
 Enhance customer satisfaction and loyalty.
 More energetic employees.
 Improve teamwork.
 Higher quality products and/or services due to more competent, energized
employees.
2. Importance of employee satisfaction for employee
 Employ will believe that the organization will be satisfying in the long run
 They will care about the quality of their work.
 They will create and deliver superior value to the customer. They are more
 Committed to the organization.
 Their works are more productive.
46. Ten factors can improve employee satisfaction
1. Organization development
 Shared mission or vision: In many organizations, employee doesn’t know what is

mission, vision, objects. Building a corporate culture that requires employees to be
an integral part of the organization can be an effective way of getting the most
from the talents or competencies brought to the organization by each employee.
 Feedback programs: These programs will help organization what is opinions of
their employees.
2. Work itself
You can increase job satisfaction by

 Job rotation
 Job enlargement: knowledge enlargement, task enlargement.
 Job enrichment
3. Compensation and benefits
Policies of compensation and benefits are most important part of organization. But
you should build your policies at “suitability” not “the best”.
4. Appraisal program
You should build the proper evaluation and fair and encourage employees perform
work.
5. Relationship with supervisors
Relationship with management is the key factor often happen dissatisfaction of

employees. The company should have policies to:
Management must be fair treated with staff.
 Ready to help them.

 Full training for staff
 Ready to listen and respond to employee.
6. Promotions and career development
 Develop programs to promote all titles in the organization.

 Develop training programs for employees
 Build programs for career development of each title.
7. Build corporate culture
 Build channel of communication in organization

 Relationship with coworkers
 Build sharing culture.
8. Working condition and environment
 Build occupational health and safety program.
9. Improvement programs of employee satisfaction
 HR department must have the monitoring methods for improvement programs of

employee satisfaction. Many organizations just do appraisal of employee
satisfaction but not pay attention to role of monitoring.
 Build solutions to improve satisfaction
 Training all level of management about the importance of satisfaction and
methods to increase satisfaction.
10. Employees by them self
 Hiring the right employees

 Clearly defined and communicated employee expectations.
7. Measuring employee satisfaction
We can conduct a employee satisfaction survey by methods as follows:
1. Job Descriptive Index (JDI)
Job Descriptive Index is a scale used to measure five major factors associated with
job satisfaction: Work itself, Supervision, Pay, Promotion, Co-workers. The JDI was first
introduced in 1969 and since then has been used by over 1,000 organizations in many
sectors.
2. Job In General Scale (JIG)
Job In General Scale is a method of employee satisfaction and developed as a

global measure of job satisfaction.
JIG is similar to JDI, it introduced 1969 by Smith, Kendall, &Hulin, was modified
in 1985 by the JDI Research Group.
3. Minnesota Satisfaction Questionnaire (MSQ)
The Minnesota Satisfaction Questionnaire (MSQ) is designed to measure an

employee’s satisfaction with their particular job. Method includes 100 items measuring
20 facets of job satisfaction.
There are three version are available: two long forms (1977 version and 1967
version) and a short form.
4. Satisfied / dissatisfied method
In this method, you just send a question form that includes:
• What is good thing in our company?

• What is not good one in our company?
This method is suitable for “emergency events” and you need result in a short time.
5. Interview method
This method is used for:
• Review all data collected from other method

• Review key person.
Free samples / examples employee satisfaction surveys are popular with

organizations, managers, human resource department etc. These online employee job
satisfaction surveys will help you develop survey for your operation.
You can use free sample / example job employee satisfaction survey as follows:
1. Minnesota Satisfaction Questionnaire (MSQ) Short Form
This survey is applied base on Minnesota Satisfaction Questionnaire method. It include

20 questions (short form).
2. Employee satisfaction form
This form includes 18 questions and 5 rating scale and it is a full form so that you can use
to send your employee immediately.
3. Sample employee satisfaction survey
This survey include questions about organization, work, compensations, relationship with
managers / supervisors etc
4. Employee satisfaction survey form
This form include questions about organization, work, compensations, relationship with
managers / supervisors, corporate culture etc
5. Employee satisfaction questionnaire
This is a set of questions about employee job satisfaction.
The Employee Satisfaction Survey Process – Flowchart

Define Objectives
Derive the Sample and Breakup
Design of structured
Questionnaire
Determine the sample size and Sampling Technique
Revision of Questionnaire
Distribution of final revised Questionnaire
Analysis of collected data using Excel
Measurement of required result
Presentation of required results to the top management

CHAPTER. IV
DATA ANALYSIS AND INTERPRETATATION

1. The company clearly convey its mission to employees
Options No.of respondents Percentage

Strongly Agree 20 20%
Agree 20 20%
Neutral 30 30%
Disagree 21 21%
Strongly Disagree 9 9%
Chart Title
35
30
30
25
21
20 20
20
15
10
0
strongly agree agree neutral disagree strongly disagree
Analysis:
From the above table it is evident that 20% of respondents strongly agree with this statement and
20% of respoondents agree with this statement and 30% of respondents somewhat agree,21% of
respondents disagree with the statement and 9% of respondents strongly disagree with this
statement.
Hence , 30% of the employees are disagree with this statement and are not satisfied .
2. Alloted work is according to the qualification and skills

Agree 20 20%
Neutral 30 30%
Disagree 21 21%
Chart Title
35
30
30
25
21
20 20
20
15
10 9
0
Analysis:
20% of respondents agree with this statement and 30% of respondents somewhat agree,21% of
statement.
Hence , 30 % of the employees are disagree with this statement and are not satisfied .
3 opinion on job security.
Options No.of Percentage

respondents
Agree 37 37%
Neutral 35 35%
Disagree 0 0%
Chart Title
40
37
35
35
30 28
25
20
15
10
5
0
0
Analysis:
respondents disagree with the statement and 0% of respondents stronly disagree with this
statement.
Hence , 35 % of the employees are disagree with this statement and are not satisfied .
4. "Employees in the organization have necessary authority to perform their duties
effectively" .
Options No.of Percentage

respondents
Agree 30 30%
Neutral 20 20%
Disagree 15 15%
Chart Title
35
30
30
25
25
20
20
15
15
10
10
0
Analysis:
statement.
Hence , 25% of the employees are satisfied with this statement and mostly they are not
satisfied .
5. "Organization conducts counselling programs for the employees regularly"

Agree 40 40%
Neutral 25 25%
Disagree 10 10%
Chart Title
45
40
40
35
30
25
25
20
15
15
10 10
10
0
strongly agree agree neutral disagree
Analysis:
40% of respondents agree with this statement and 25% of respondents somewhat agree,10%of
statement.
Hence , most of the employees are not satisfied with this statement .
6. "Employees in GREEN PARK share experience to help each other

Agree 10 10%
Neutral 9 9%
Disagree 11 11%
Chart Title
70
60
60
50
40
30
20
10 11 10
9
10
0
Analysis:
From the above table it is evident that 60% of respondents strongly agree with this
statement and 10% of respondents agree with this statement and 9% of respondents
somewhat agree,11% of respondents disagree with the statement and 10% of
respondents strongly disagree with this statement.
Hence , 60% of the employees are strongly agree with this statement .
7. "Employees get Appreciation and rewards if the desired work/targets are
accomplished".

Agree 19 19%
Neutral 20 20%
Disagree 16 16%
Chart Title
40
35
35
30
25
20
20 19
16
15
10
10
0
Analysis:
statement and 19% of respondents agree with this statement and 20% of
respondents somewhat agree, 16% of respondents disagree with the statement and
10% of respondents strongly disagree with this statement.
Hence , most of the employees are not satisfied with this statement .
Options No.of respondents Percentage 8. "company has
Strongly Agree 50 50% good career prospect
Agree 14 14% for its employees "
Neutral 16 16%
Disagree 20 20%
Chart Title
60
50
50
40
30
20
20
16
14
10
0
Analysis:
respondents somewhat agree,20% of respondents disagree with the statement and
Hence , 50 % of the employees are satisfied with this statement.

9. "Physical
Agree 13 13% working
Neutral 33 33%
Disagree 19 19%
condition in the company ”
Chart Title
35 33
30
27
25
20 19
15 13
10
0
strongly agree agree neutral disagree
Analysis:
respondents somewhat agree, 19% of respondents disagree with this statement and
8% of respondents strongly disagree with this statements.
Hence , most of the employees are not satisfied .
10 . "Top management involves employees in the management decisions"

Agree 22 22%
Neutral 17 17%
Disagree 33 33%
Chart Title
35 33
30
25
22
20 18
17
15
10
10
0
Analysis:
respondents somewhat agree,33% of respondents disagree with this statement and
Hence , most of the employees are dissatisfied with this statement.

11. Discrimination in company.

Racial 24 24%
discrimination
Age discrimination 31 31%
Gender 40 40%
discrimination
None of the above 5 5%
Chart Title
45
40
40
35
31
30
25 24
20
15
10
5
5
0
racial discrimination age discrimination gender discrimination none of the above
Analysis:
From the above table it is evident that 24% of respondents has Racial discrimination
with this statement and 31% of respondents has Age discrimination with this
statement and 40% of respondents has Gender discrimination ,5% of respondents
None of the above with this statement
Hence , 40 % of employees says that there is gender discrimination .
12.Satisfactiobn towards General working conditions

Hours worked 30 30%
each week
Flexibility in 15 15%
scheduling
Location of work 35 35%
Amount of paid 20 20%
vacation time
Chart Title
40
35
35
30
30
25
20
20
15
15
10
0
hours worked each week flexibility in scheduling location of work amount of work vacation
time
Analysis:
From the above table it is evident that 30% of respondents are Hours worked each
week .with this statement and 15% of respondents are Flexibility in scheduling . with
this statement and 35% of respondents are Location of work.20% of respondents are
Amount of paid vacation time .
Hence , 30 %
13. Pay and promotion potential

Salary 50 50%
Opportunities for 10 10%
promotion
Benefits 15 15%
Job security 10 10%
Recognition for 15 15%
work
accomplished
Chart Title
60
50
50
40
30
20
15 15
10 10
10
0
salary opportunities for benefits job security recognition for work
promotion accomplished
Analysis:
From the above table it is evident that 50% of respondents are satisfy with salary
and 10% of respondents are satisfy with Opportunities for promotion and 15% of
respondents are satisfy with Benefits,10% of respondents are satisfy with job
security and 15% of respondents are satisfy with Recognition for work accomplished
Hence , 50 % of the employees are satisfy with the salary .

14. WORK RELATIONSHIPS

Relationship with 70 70%
your co-workers
Relationships with 15 15%
your supervisors
Relationship with 15 15%
your subordinates
Chart Title
80
70
70
60
50
40
30
20 15 15
10
Analysis:
From the above table it is evident that 70% of respondents are says that Relationship with
your co-workers are strong and 15% of respondents are says that Relationships with your
supervisors are good and 15% of respondents are Relationships with your subordinates
somewhat agree.
Hence , 70 % of respondents are says that relationship with co - workers are

strong.
15. USE OF SKILLS AND ABILITIES

Opportunity to 50 50%
utilize your skills
and talents
Opportunity to 32 32%
learn new skills
Support for 18 18%
additional training
and education
Chart Title
60
50
50
40
32
30
20 18
10
0
opportunity to utilize your opportunity to learn new support for additional
skills and talents skills training and education
Analysis:
From the above table it is evident that 50% of respondents are getting Opportunity to utilize
your skills and talents and 32% of respondents are getting Opportunity to learn new skills
and 18% of respondents are support for additional training and education.
Hence , 50 % of respondents are getting opportunity to utilize your skills and talents.
16. WORK ACTIVITIES

Variety of job 16 16%
responsibilities
Degree of 54 54%
independence
associated with
your work roles
Adequate 30 30%
opportunity for
periodic changes
in duties
Chart Title
60
54
50
40
30
30
20 16
10
0
varity of job degree of independence adequate opportunities
responsibilities associated with your for periodic changes in
work roles duties
Analysis:
From the above table it is evident that 16% of respondents their work activities are Variety
of job responsibilities and 54% of respondents their work activities are Degree of
independence associated with your work role and 30% of respondents their work activities
are Adequate opportunity for periodic changes in duties.
Hence , 54 % of respondents their work activities are degree of independence

associated with your work role .
17. Do you really enjoy/RELAX IN YOUR TEA TIME AND LUNCH BREAK.

Yes 85 85%
No 15 15%
Chart Title
90 85
80
70
60
50
40
30
20 15
10
0
yes no
Analysis:
statement and 15% of respondents are saying No with this statement .
Hence , 85% of the employees highly satisfied .

18. Manager/supervisor provides me with continuous feedback to help me to achieve my
career goals

Strongly agree 65 65%
Agree 20 20%
Neutral 5 5%
Disagree 5 5%
Chart Title
70
65
60
50
40
30
20
20
10
5 5 4
0
Analysis:
somewhat agree,5% of respondents disagree with this statement and 4% of respondents
strongly disagree with this statement.
Hence , 65 % of the employees are highly satisfied .

19. Relationship with your employers and co-workers .

Very high 64 64%
High 16 16%
Medium 10 10%
low 5 5%
Satisfied 5 5%
Chart Title
70
64
60
50
40
30
20 16
10
10
5 5
0
very high high medium low satisfied
Analysis:
From the above table it is evident that 64% of respondents are very high with this statement
and 16% of respondents are High with this statement and 10% of respondents are
Medium,5% of respondents Low with this statement and 5% of respondents Satisfied with
this statement.

20. Satisfaction with the top management .

Agree 10 10 %
Neutral 9 9%
Disagree 11 11%
Chart Title
70
60
60
50
40
30
20
10 11 10
9
10
0
Analysis:

Chapter-V
 SUMMARY
 FINDINGS
 SUGGESTIONS
 ANNEXURES
 BIBLIOGRAPHY
CONCLUSION
As a part of ANDHRA UNIVERSITY, VISAKHAPATNAM curriculum I was

required to undergo an eight week internship project. I am very grateful to at GREEN
PARK, VISAKHAPATNAM for giving me an opportunity to do my project in their
esteemed organization. The duration of eight weeks was a lot of learning and pleasure
mainly because of guidance and support that I received from the Human Resource
Department and other employees of various sections at GREEN PARK has an
extremely cordial atmosphere which is very conducive for growth, teamwork and
efficient job performance. The atmosphere makes my work easier. It has provided me
with a rich experience of working with people of different culture, backgrounds & levels,
all working cordially in a team. It has also exposed me to the industrial environment,
professional working styles, organizational systems & procedures .
In at GREEN PARK, the employee’s satisfaction level is 74%, but in few of its
department the employees are not fully satisfied with the overall working conditions. At
the same time it has also been analyzed that the company is taking proper measures and
effective steps for the increment in the satisfaction level of the employees that will
consequently motivate them better performance and the overall development of the
company.
FINDINGS
1. The company clearly convey its mission to its employees.

From the above statment it is evident that 20% of respondents strongly agree with this
statement and 20% of respoondents agree with this statement and 30% of respondents somewhat
agree,21% of respondents disagree with the statement and 9% of respondents strongly disagree
with this statement.
2. Yours work is according to your qualification and skills .

From the above statement it is evident that 20% of respondents strongly agree with this statement
and 20% of respondents agree with this statement and 30% of respondents somewhat agree,21%
of respondents disagree with the statement and 9% of respondents strongly disagree with this
statement.
3 How secure do u feel in your job .
From the above statment it is evident that 28% of respondents strongly agree with this statement
and 37% of respondents agree with this statement and 35% of respondents somewhat agree,0% of
respondents disagree with the statement and 0% of respondents stronly disagree with this
statement.
4. . "Physical working condition in the company is satisfactory.

From the above statement it is evident that 27% of respondents strongly agree with this
somewhat agree, 19% of respondents disagree with this statement and 8% of respondents
strongly disagree with this statements.
5. USE OF SKILLS AND ABILITIES.
From the above statement it is evident that 50% of respondents are getting Opportunity to
utilize your skills and talents and 32% of respondents are getting Opportunity to learn new
skills and 18% of respondents are support for additional training and education.
6. . Are you satisfied with the top management.
From the above statement it is evident that 60% of respondents strongly agree with this
SUGGESTIONS
1. it will be more helpful if the organization provides a better reimbursement to the

employees.
2.Employees should be given chance in decision making wholey but not partially.
3.Relation with immediate manager should be highly satisfactory.
4.Promotions should be given accordingly to the work of employee.
5.Employees will be satisfied if the organization provides benefits where they can fulfil their
personal needs.
6.They must be more chances to be given for the growth in the organization.
7.Rules in the organization must be fare to everyone.
8.To treat the employee the organization must take all things into consideration.
9.The welfare facilities in the organization to be developed.
10.The senior managers must be honest and open in the organization.

ANNEXURE
Name: Designation:
Qualification: Department:
S.N0 Please tick the option that best Strongly Agree Agree Neutral Disagree Strongly
describes your opinion regarding Disagree
the following
1 The company clearly conveys its
mission to its employees.
2 Your work is according to your
qualification and skills
3 How secure do you feel in your
job ?
4 "Employees in organization have
necessary authority to perform
their duties effectively"
5 "Organization conducts counselling
programs for the employees
regularly"
6 "Employees in "green park" shares
experience to help each other "
7 "Employees get appreciation and
rewards if the desired work
/targets are accomplished".
8 "Company has good career
prospect for its employees "
9 "Physical working condition in the
company is satisfactory ".
10 "Top management involves
employees in the management
decision ".
11 Have you ever observed or
experienced any of the following
forms of discrimination in the
company ?
12 GENERAL WORKING CONDITIONS
13 Pay and promotion potential
14 Work Relationship
15 Use of skills and abilities
16 Work Activities
17 Do you really enjoy/relax in your
tea time and lunch break ?
18 Manager/supervisor provides me
with continuous feedback to help
me achieve
19 How do you feel the smooth
relationship with your employers
and co-workers ?
20 Are you satisfied with the top
Management ?
BIBILIOGRAPHY
AUTHOR BOOK PUBLISHER YEAR

KOTHARI Research New Age 2004
,C.R methodology international
& (p) ltd
Techniques
Gupta, S.P Statistical Sultan chand 2005
Methods &sons
Prasath L.M Human Sultan chand 2005

resource & sons , new
management Delhi , thirty
fourty
editions
Aswathappa. Human Tata Mc 1999
k Resources Graw , New
and Delhi
Personnel
Management
web sites ;
1. http//www.hotelgreenparkwiki.com
2.http//hotelgreenpark.com

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A Study on

EMPLOYEE JOB SATISFACTION

A Project Report Submitted

BACHELORS OF BUSINESS ADMINISTRATION

E. Mukesh Manikanta Sai

Under The Esteemed Guidance Of

I hereby declare that this project report entitled “Study on employee

E.MUKESH MANIKANTA SAI

I take this opportunity to express my sincere thanks to Prof.S.Rajani,

I express my gratitude to my faculty guide Ms. K. GOWTHAMI Assistant

CHAPTER 2: INDUSTRY PROFILE

CHAPTER 3: COMPANY PROFILE

CHAPTER 4: THEORITICAL FRAME WORK

a. Theoretical Concepts Of Job Satisfaction

CHAPTER 5: DATA ANALYSIS AND INTERPRETATION

Job satisfaction does means absence of motivation at work. Research workers

Employee satisfaction is often measured by anonymous employee satisfaction

diversified activities to provide comprehensive, customized services to its clients.

organization.Thus a detailed study regarding the Employee Satisfaction in GREEN

shortcoming in management and to suggest for improvement in employee satisfaction.

 To study the hotel industrial profile.

I approached to employees of GREEN PARK for the purpose of surveying about

Secondary data is collected through GREEN PARK websites, library, Business

The following limitations are:

Hotel industry has been playing an important role in the economic

Service industry has shown a tremendous growth in India. In recent years

HOTEL – THE CONCEPT

GROWTH OF HOTEL INDUSTRY

The Popular Groups of Hotels in India are listed below:

‘BEST WESTERN’ HOTELS

The western hotels in an exclusive tie-up have launched a special

A humble beginning was made in 1946, when Guertin founded Best

hotelier with 23 years of experience in the business. The chain began as an

Roping in Cesar Ritz, a young Hotelier with an enormous following to turn

AWARDS FOR OBEROI’S WINDSOR

The Windsor in Melbourne an Oberoi hotel has been awarded by the

Government of India is giving an award on Environment; We humbly and

MEGA CONVENTION CENTER PLANNED FOR CHENNAI

The state government is planning to build a world-class convention

THE NEW ‘PARK HOTEL’

101 “MERIDEN” OPENS IN PUNE

“QUALITY INN”: INDIA’S NEWEST HOTEL CHAIN

Welcome Group’s Grand Bay, a 100-rooms property is open for business in

“HOTEL DASPALLA” IN VISAKHAPATNAM

“GREEN PARK” IN VISAKHAPATNAM

Green Park, Visakhapatnam has been awarded for its excellence in

To foster intellectual capital:

World Class Standards, Real Value of money

Later, the Diana group acquired the former “APSARA HOTEL” in

a) To foster a nurturing work environment

To display a spirit of continuous improvement, dedicate energy, attention and

Cooperation and teamwork among the team members and between

Hotel Green Park – Visakhapatnam is located in the heart of the city, at

The Address of the Hotel is

Floor Wise Rooms:

They have Five Food and Beverage outlets located as follows:

HOTEL GREEN PARK

FRONT OFFICE DEPARTMENT

The Housekeeping department looks after the overall sanitation of the

This is the unique department handling exclusive by the technical aspect of

In the ancient treaties, the Arthasastra, Kautilya give great element of

❖ Checking of non-executive staff.

A unique feature of the security department is that is possesses a key to