Project Report

on

EMPLOYEE RELATION AND SATISFACTION

Submitted in partial fulfillment for the requirement of the award of graduate

degree of

Bachelor of Business Administration (BBA)

(Batch 2020-21)

Submitted by Submitted to:

PARTH SIWAL Mrs. Nisha Singh

B.B.A VI SEM

Acharya Vishnu Gupt Subharti College of Management

& Commerce

SWAMI VIVEKANAND SUBHARTI

UNIVERSITY,MEERUT

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 DECLARATION

I hereby declare that this challenge document titled “EMPLOYEE RELATION AND
SATISFACTION”. Submitted by me to the Acharya Vishnu Gupt Subharti Institute of
management and trade SVSU, Meerut (UP) is the partial fulfillment for the award of
BBA in consultation 2020-21 is an genuine report of my work.

I claim that the work has no longer been submitted for the award of diploma
everywhere else.

Date:

Roll No:

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 ACKNOWLEDGEMENT

I would like to specific my Acknowledgement to the ones humans, with out

whose contribution, aid and steerage this report might now not have seen the
light of the day.

i am thankful and would love to specific my Gratitude to the Honorable Head

of department Mrs. Nisha Singh Who were my project guide
and the whole Institute for giving me a Platform to have this high-quality
opportunity and being able to get a glimpse of the corporate international.

With Regards

PARTH SIWAL

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 Table of Contents

S.no Chapter Name Page

No.

1 EXECUTIVE SUMMARY 5

2 INTRODUCTION 6

3 COMPANY OVERVIEW 8

4 TRAININGAND IMPROVEMENT 21-43

TARGETS

5 RESEARCH METHODOLOGY 44-63

6 DATA ANALYSIS 64-69

7 FINDING 70

8 RECOMMENDATIONS 71

9 BIBLIOGRAPHY 73

10 QUESTIONNAIRE 74

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INTRODUCTION

Human beneficial aid is considered to be the most treasured asset in any

enterprise. it is the sum-typical of inherent talents, received statistics

and competencies represented by means of way of the skills and

aptitudes of the hired ="hide">men and women="tipsBox"> who

include executives, supervisors and the rank and document employees.

it is able to be said right here that human beneficial resource need to be

utilized to the maximum feasible amount, with a view to achieve

character and organizational dreams. it is due to this the worker’s

universal performance, which in the long run makes a variety, and

attainment of goals.

employee pride is the terminology used to explain whether or not or no

longer personnel are satisfied and contented and enjoyable their desires

and desires at paintings. Many measures purport that employee pride is

a detail in employee motivation, employee reason achievement, and

employee morale inside the place of work.

employee pride, while commonly a for your agency, moreover can be a

downer if mediocre personnel live because of the reality they're glad

with your artwork surroundings.

The term relates to the overall relationship between an character and the

commercial enterprise business enterprise for which he's paid.

satisfaction does mean the smooth feeling united states accompanying

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 the attainment of any intention; the give up kingdom is feeling

accompanying the attainment by way of an impulse of its cause.

This task report in particular targeted on a study on worker’s delight on

Ebenezer Printpack (P) Ltd, Thrissur. worker satisfaction is an critical

difficulty so that you can have an effect on the boom and profitability

of the enterprise. employee pride is terminology used to provide an

reason for whether employees pleasant their desire and need at art work

many measures purport that employee motivation, employees aim

fulfillment and worker morale inside the paintings location.

interest delight survey can offer the most precious records the

perceptions and motives. For pride/dissatisfaction maximum of the

personnel attitude towards pastime satisfaction can be every or terrible

pressured and bad feelings can be rectified. This survey may be dealt

with due to the truth the great and inexperienced manner, which makes

the personnel to precise their ="hide">internal="tipsBox"> and actual

feelings without a doubt.

For any future course of motion or improvement, which entails

employee’s participation, is taken into consideration. The control

receives a photograph their worker’s recognition and readiness. This

survey furthermore allows to avoid misinterpretations and allows

control in solving troubles efficaciously. it's far found at some point of

take a look at a number of the employees regular the idea survey

research.

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a splendidly contentment and delight motivates an personnel to be

confident with a immoderate morale, it is an asset to organisation as a

whole. because of this the excessive motivation and morale of an

worker make him to stay in the organisation and inspire him to face

reduce throat opposition and gives him sufficient dynamism to face

demanding situations.

every individual personal him very very own precise beneficial useful

resource, if properly channels it with the aid of supportive and

supplement, in the end for achieving company goals.

As right respiration and food plan is essential to healthful man or woman

so as is contentment to the procedure delight. This contentedness in the

long run acts as a key factor to human beneficial useful resource

development.

in reality each person from managers, retention sellers to HR want to get

a deal with on worker loyalty and pleasure – how devoted is the

personnel to the organisation and if personnel are certainly contented

with the manner of things for gauging their probability to stay with the

commercial enterprise organisation. one of the important elements of

Human resource manipulate is the scale of worker delight. should

ensure that worker delight is immoderate the diverse employees, this is

a precondition for developing productivity, responsiveness, and great

and customer support. The litmus test is to test turnover and common

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 length of organization. If turnover is at the upward push, loyalty stages

are low and vice-versa.

evaluating them to business enterprise averages gives top concept of

attrition opportunities. body of workers attendance, compliance with

hints and self assurance in management are other indirect signs and

symptoms and signs of allegiance even as immoderate robbery and

sabotage spell apparent loss of commitment.

The time period job delight become delivered to limelight via Hoppock

(1935). He reviewed 32 research on interest delight done previous to

1933 & located that process delight is a aggregate of psychological,

physiological and environmental sports that motive a person to

mention. ‘i am satisfied with my hobby’. Locke defines procedure

pleasure as a “pleasing or emotional state due to the appraisal of one’s

project or pastime evaluations”. To the quantity that someone’s manner

fulfils his dominant want & is everyday together alongside along with

his expectations & values, the venture might be amusing.

STATEMENT OF THE TROUBLE

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it's far stated that satisfied employee is a efficient employee, any form of

grievance referring to organizational or private to a more enlarge have

an effect on at the interest. So every agency is giving better priority to

keep their personnel with the satisfaction through way of providing

numerous facilities which improves delight and which reduces

dissatisfaction. undertaking satisfaction is considered as a key trouble

with the resource of the entrepreneur wherein efforts are taken and

packages are initiated. If an employee isn't happy with the method

there are probabilities for absenteeism, mission turnover, decrease

productivity, committing of errors, diverting electricity for varieties of

conflicts retaining this detail in view are looking for to pick out out the

regions wherein satisfaction to be superior to get out of the above

GOALS

• To realize personnel opinion about the running environment inside the

agency.

• To derive and analyze the satisfaction stage of the personnel in the

organisation.

• to research dating of employees relation with enterprise and peer group.

• To recognize the employee satisfaction in the direction of the

infrastructure centers.

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1.4 SIGNIFICANCE OF THE STUDY

• The company can observe the level of worker satisfaction of their

corporation.

• The business corporation can enhance the running conditions,

environment and different policies to meet the employees.

• The employer can implement my valuable hints to overcome many

problems confronted by using organisation.

• This examine is to understand how the business enterprise works and

might get more belief at the concept of method pride.

• This observe is undertaken to provide tips.

CORPORATION PROFILE

pinnacle technology is a main company of customer-targeted IT and

digital answers for the global market. tempo-putting tool technology,

highly dependable computing and e-publishing solutions, and a global

corps of systems and services experts uniquely function top technology

to deliver complete solutions that open up on finite opportunities for its

clients with easy approach to BPO enterprise. top technology's

spectrum of offerings includes:

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• Outsourcing- improving service stages and lowering prices, our

outsourcing and generation offerings encompass BPO, applications and

IT outsourcing, and web hosting services.

• systems Integration- Our technology management includes building

the arena's most hard venture-important records systems. From front-

end consulting and making plans to integrating and coping with era

answers, we've got the intensity and enjoy to reply to unique

demanding situations and opportunities.

• Consulting- Our portfolio of enterprise-centered solutions spans the

total lifestyles cycle from strategy and enterprise system layout to era

offerings, systems integration, utility outsourcing and website hosting.

• data Processing- We had been imparting records processing offerings

designed to fulfill specific desires of companies everywhere in the

global. We create manner, and distribute mission important data for the

commercial enterprise of all kinds and sizes. top technology has global

presence in multiple nations.

Website

http://www.pinnacle-technology.com

Headquarters

New Delhi, New Delhi

Year Founded

2003

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Company Type

Privately Held

Size

51-200 employees

Specialties

Outsourcing, Systems Integration, Consulting, Data Processing

Staffing

What We Do

Pinncle Technology is constantly increasing and training it's in-house

technical staff to maintain a leading edge in technology. Every Pinncle

professional has a master's or bachelor's degree in computer science,

engineering or management. At Pinncle, our continued dedication and

commitment to serve our clients is our major asset and Pinncle

Technology safeguards this principle by continuous investment in it's

people. We work hard to attract, hire and retain high quality and

experienced professionals who share our beliefs.

Fulfilling the needs:

 IT/Non-IT Staffing

 Payrolling Services
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 Back Office Services

Business Service Plan

Gold Plan is the total Peace of mind solution for your Personal

Computers . In this plan you will get instant support from the Technical

Expert in real time, you are not required to call toll free number and

wait in queue or write a mail you just need to click on the "CALLING

CARD" which will be installed on your desktop as a privilege

customer.

Benefits

Support Duration Mon-Sat 09:00 AM to 05:00 PM EST

Email Support Within 6 hours

Instant Access through Calling Card

Proactive Preventive maintenance calls every Month

12 system Health Check-up

Unlimited Number of Occurrence/Month

Price $399.99

Features 1 year unlimited technical support. Upto 5

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 Computers

Issues Covered

 Bandwidth Test

 Blue Screen Problems

 Broadband Issues

 Data Backup

 Disk Clean-ups

 File Downloading

 File Sharing

 Firewall Issues

 Full Pc Service

 Home Networks

 Internet Connectivity Issues

 Internet Issues

 Memory Problems

 Microsoft Office

 MS Windows Errors

 Patches Updation

 Peripherals Installations

 Pop- Issues

 Printer Sharing
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 Remote Working

 Shutdown Issues

 Slow Computer

 Software Installation

 Spyware Removal

 System Backups

 System Health Checks

 System Security

 Temp File Removal/Recent History Removal

 Virus Removal

 Virus Scanner Software's

 Windows Freeze Up

 Wireless Networking

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Employee Satisfaction

The father of clinical control, F.W Taylor (1911) technique to process

pleasure turned into based on maximum essentially pessimistic

philosophy that man is prompted via money on my own. through the

years we've got moved far from Taylor‟s society totally monetary

method to amore humanistic orientation.

Definition of employee pride:

The time period of employee delight turned into introduced to limelight

with the aid of Hop % (1935). He reviewed 32 research on employee

performed previous to1933 and located that employee satisfaction is

aggregate instances that cause someone to mention “i'm happy with my

job ”

perhaps one manner to define worker pride may be say that it is the end

state of feeling emphasis the truth the after a project is accomplishment

or interest has taken area whether or not it's far exceedingly

individualistic effort of writing a ebook or amassing Endeavour of

building of dam.

We quote a few definitions of employee pride.

worker delight is described as “a pleasing or positive emotional nation as

a consequence of the appraisal of one‟s job or process experience.

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employee satisfaction is a hard and fast of favorable or damaging

feelings with which personnel view their paintings.

worker delight could be described as the amount of ordinary positive

affect (or feelings) that people have toward their activity.

assets of worker delight:

1. process

2. profits & advantages

3. career development

4. Supervision

5. running conditions

6. group paintings

targets of the take a look at:

To become aware of the values that support creativity and innovation

within the agency.

To awareness on understanding consider dating the various employees.

to offer possible thought concerning development of the worker delight

tiers at LEPRA Society.

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To understand the welfare measures and dwelling environment furnished

for the employees. To perceive the conditions in which the individuals

are most probably to apply instinct in decision-making.

To know the avenues for to the employee development and boom within

the organisation.

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Research Methodology

The studies is the pursuit of truth with the assist of have a look at,

remark, assessment and test.

studies technique is a manner to systematically clear up the studies

trouble. In it we have a look at the diverse steps which can be normally

adopted by a researcher in analyzing his studies hassle at the side of

good judgment at the back of them.

TITLE

“EMPLOYEE SATISFACTION IN PRIVATE AND PUBLIC

SECTOR AMONG 50 EMPLOYEES AT PINNACLE

TECHNOLOGY.”

– Source of data :- Collected through questionnaires.

– Data collection Method:-

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1. Prepared questionnaires by me so that I can easily

get the information from the respondents.

2. The questionnaires was designed in 5 levels

a. Poor Satisfaction

b. Need to improve

c. Seldom satisfaction

d. Great Satisfaction

e. Extremely Delighted

– Field work & Experience:- The field of work in survey are not in

any particular department but, I complete my survey by contacting

the different employees from different departments.

– Sample Size- 50

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LITERATURE REVIEW

According to Nancy C. Morse (1997) “delight refers to the extent of

achievement of one‟s desires,wants and preference. pride relies upon

essentially upon what an person needs from the arena, and what hegets.”

worker delight is a measure of how happy workers are with their activity

and running surroundings.

it's miles positive that there can be many factors affecting the

organizational effectiveness and considered one of them is the worker

satisfaction. powerful companies must have a subculture that encourages

the employee delight, Bhatti & Qureshi, (2007)

personnel are extra dependable and productive when they're satisfied

Hunter & Tietyen, (1997), and those glad personnel affect the consumer

satisfaction and organizational productiveness, Potterfield, (1999).there

may be no restriction for the personnel to attain the overall pleasure and

it can vary from employee to worker. on occasion they want to alternate

their behaviors in an effort to execute their duties extra efficiently to

advantage greater process delight, Miller, (2006). Having correct

relationships with the colleagues, high income, desirable operating

conditions, schooling and schooling possibilities, profession trends or

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 some other advantages may be associated with the growing of employee

delight

employee pride is the terminology used to explain whether employees are

glad, contended and pleasurable their goals and desires at paintings.

Many measures aid that employee pride is a element in

employee motivation, worker intention achievement and high-quality

worker morale in the work vicinity.‟ Susan M.Heath discipline

(about.Com). Cranny, Smith & stone (1992) described ES because the

aggregate of affective reactions to

the differential perceptions of what he/she desires to receive as compared

with he/she certainly receives. according to Moyes, Shao & Newsome

(2008) the worker pride may be defined as how thrilled an employee is

along with his or her role of employment. As Spector (1997) defined job

satisfaction as all of the feelings that a given character has

approximately his/her task and its diverse components. worker pride is a

comprehensive time period that comprises activity satisfaction of

employees and their pleasure common with agencies‟ guidelines,

corporation surroundings and so on.

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DATA ANALYSIS

INTERPRETATION

1) Satisfaction level regarding working life’s in an organization

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 5 10.00
Need to Improve 7 14.00
Seldom Satisfaction 10 20.00
Great Satisfaction 19 38.00
Extremely Delighted 9 18.00
Total 50 100.00

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Figure 1

Interpretation:

Above table & chart is showing the level of satisfaction of employees

regarding working life in the organization. 10% of employees are poor

satisfied,14% of employees believe that it needs to improve,20% of the

employees are seldom satisfied, while 38% of the employees are

Greatly satisfied and 18% of the employees are extremely satisfied.

2) Ability to balance work with their personal life

Frequency of Frequency of

Scale Response Per.

Poor Satisfaction 3 6.00
Need to Improve 7 14.00
Seldom 16 32.00

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 Satisfaction
Great Satisfaction 15 30.00
Extremely

Delighted 9 18.00
Total 50 100

Figure 2

Interpretation:

Above table & chart is showing the level of satisfaction of employees

regarding the balance in their personal & professional life. 6% of

employees are poor satisfied, 14% of employees believe that it needs to

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 improve, 32% of the employees are seldom satisfied, while 30% of the

employees are Greatly satisfied and 18 % of the employees are

extremely satisfied.

3) Level of understanding of rules, responsibility & authority in

organisation.

Frequency of Frequency of

Scale Response Per.

Poor Satisfaction 9 18.00
Need to Improve 3 6.00
Seldom

Satisfaction 11 22.00
Great Satisfaction 18 36.00
Extremely

Delighted 9 18.00
Total 50 100

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Figure 3

Interpretation:

Above table & chart is showing the level of satisfaction of employees

regarding the understanding of role, responsibility & authority in the

organisation. 18% of employees are poor satisfied, 6%of employees

believe that it needs to improve,22 % of the employees are seldom

satisfied, while 36% of the employees are Greatly satisfied and 18% of

the employees are extremely satisfied.

4) Level of understanding of HR and welfare policy

Frequency of Frequency of

Scale Response Per.

Poor Satisfaction 6 12.00
Need to Improve 10 20.00
Seldom

Satisfaction 10 20.00
Great Satisfaction 15 30.00
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 Extremely

Delighted 9 18.00
Total 50 100

Figure 4

Interpretation:

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Above table & chart is showing the level of satisfaction of employees

regarding understanding of HR & Welfare policy. 12% of employees

are poor satisfied, 20% of employees believe that it needs to improve,

20% of the employees are seldom satisfied, while 30% of the

employees are Greatly satisfied and 18% of the employees are

extremely satisfied.

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5) Level of understanding of vision statement

Frequency of Frequency of

Scale Response Per.

Poor Satisfaction 7 14.00
Need to Improve 8 16.00
Seldom

Satisfaction 12 24.00
Great Satisfaction 17 34.00
Extremely

Delighted 6 12.00
Total 50 100

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Figure 5

Interpretation:

Above table & chart is showing the level of satisfaction of employees

regarding the level of understanding of Vision statement of the

company. 14% of employees are poor satisfied, 16% of employees

believe that it needs to improve, 24% of the employees are seldom

satisfied, while 34% of the employees are Greatly satisfied and 12% of

the employees are extremely satisfied.

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6) Level of satisfaction regarding the physical condition of workplace &

space.

Frequency of Frequency of

Scale Response Per.

Poor Satisfaction 3 6.00
Need to Improve 9 18.00
Seldom

Satisfaction 9 18.00
Great Satisfaction 11 22.00
Extremely

Delighted 18 36.00
Total 50 100

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Figure 6

Interpretation:

Above table & chart is showing the level of satisfaction of employees

regarding the Physical condition of workplace. 9% of employees are

poor satisfied, 18% of employees believe that it needs to improve, 18%

of the employees are seldom satisfied, while 22% of the employees are

Greatly satisfied and 36% of the employees are extremely satisfied.

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7) Satisfaction level regarding co-operation between different

department

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 3 6.00
Need to Improve 6 12.00
Seldom

Satisfaction 10 20.00
Great Satisfaction 23 46.00
Extremely

Delighted 8 16.00
Total 50 100

Figure 7

Interpretation:
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Above table & chart is showing the level of satisfaction of employees

regarding the co-operation between departments. 6% of employees are

poor satisfied,12% of employees believe that it needs to improve,20%

of the employees are seldom satisfied, while 46% of the employees are

Greatly satisfied and 16% of the employees are extremely satisfied.

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8) Satisfaction level regarding interpersonal relationship with

peers, superiors & subordinate

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 0 0.00
Need to Improve 11 22.00
Seldom 11 22.00
Great Satisfaction 17 34.00
Extremely 11 22.00
Total 50 100.00

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Figure 8

Interpretation:

Above table & chart is showing the level of satisfaction of employees

regarding the inter-personal relationship with peers & subordinates.

22% of employees believe that it needs to improve, 22% of the

employees are seldom satisfied, while 34% of the employees are

Greatly satisfied and 22% of the employees are extremely satisfied.

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9) The career path that respondent are able to see in the organization

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 0 0.00
Need to Improve 10 20.00
Seldom

Satisfaction 11 22.00
Great Satisfaction 14 28.00
Extremely

Delighted 15 30.00
Total 50 100.00

Figure 9

Interpretation:
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Above table & chart is showing the level of satisfaction of employees

regarding the career path that they’re able to see at Lupin. 20% of

employees believe that it needs to improve,22% of the employees are

seldom satisfied, while 28% of the employees are Greatly satisfied and

30% of the employees are extremely satisfied.

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10) Plan to work with PINNACLE TECHNOLOGY in future.

Frequency of

Scale Frequency of Response Per.

<1 Year 1 2.00
1-3 Year 9 18.00
4-6 Year 7 14.00
7-10 Year 3 6.00
>=11 Year 5 10.00
Till Retirement 9 18.00
Depend upon Personnel

Growth 16 32.00
Total 50 100.00

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Figure 10

Interpretation:

Above table & chart is showing the percentage of employees who wants

to work with PINNACLE TECHNOLOGYfor different time period.

2% of employees wants to work with PINNACLE TECHNOLOGYfor

less than 1 year, 18% of employees wants to work for 1-3 years with

Lupin, other 14% employees wants to work for 4-6 years with

PINNACLE TECHNOLOGYwhile only 4% of the employees wants to

work for 7-10 years, 10% of the employees wants to work for more

than 11 years with Lupin, 18% employees liked to work with

PINNACLE TECHNOLOGYtill their retirement while 32%

employees’ decision is depends upon their growth.

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11) Level of which company makes good use of employees skills.

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 1 2.00
Need to Improve 4 8.00
Seldom

Satisfaction 11 22.00
Great Satisfaction 22 44.00
Extremely

Delighted 12 24.00
Total 50 100.00

Figure 11

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Interpretation:

Above table & chart is showing the level of satisfaction of employees

regarding the use of employees’ skill & ability by the Lupin. 2% of

employees are poor satisfied , 8% of employees believe that it needs to

improve, 22% of the employees are seldom satisfied, while 44% of the

employees are Greatly satisfied and 24% of the employees are extremely

satisfied.

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12) The freedom to try employee’s own method to do a job in better

way.

Frequency of Frequency of

Scale Response Per.

Poor Satisfaction 2 4.00
Need to Improve 9 18.00
Seldom

Satisfaction 11 22.00
Great Satisfaction 18 36.00
Extremely

Delighted 10 20.00
Total 50 100

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Figure 12

Interpretation:

Above table & chart is showing the level of satisfaction of employees

regarding giving the freedom to the employees to do work in their own

method. 4% of employees are poor satisfied, 18% of employees believe

that it needs to improve, 22% of the employees are seldom satisfied,

while 36% of the employees are Greatly satisfied and 20% of the

employees are extremely satisfied.

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√Quality of Training given by the Lupin.

Frequency of Frequency of

Scale Response Per.

Poor Satisfaction 1 2.00
Need to Improve 8 16.00
Seldom

Satisfaction 8 16.00
Great Satisfaction 17 34.00
Extremely

Delighted 16 32.00
Total 50 100

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Figure 13

Interpretation:

Above table & chart is showing the level of satisfaction of employees

regarding the Quality of training. 2% of employees are poor satisfied,

the percentage of the employees who feel it need to improve & feel

seldom satisfaction are same i.e 16%, while 34% of the employees are

Greatly satisfied and 32% of the employees are extremely satisfied.

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ÞThe chances to learning something new.

Frequency of Frequency of

Scale Response Per.

Poor Satisfaction 1 2.00
Need to Improve 4 8.00
Seldom

Satisfaction 8 16.00
Great Satisfaction 19 38.00
Extremely

Delighted 18 36.00
Total 50 100.00

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Figure 14

Interpretation:

Above table & chart is showing the level of satisfaction of employees

regarding the chances of learn something new.2% of employees are

poor satisfied, 8% of employees believe that it needs to improve, 16%

of the employees are seldom satisfied, while 38% of the employees are

Greatly satisfied and 36% of the employees are extremely satisfied.

The way superior gets respondent’s view & take it when making

the key decision.

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 Scale Frequency of Response Frequency of Per.
Poor Satisfaction 4 8.00
Need to Improve 9 18.00
Seldom

Satisfaction 7 14.00
Great Satisfaction 17 34.00
Extremely

Delighted 13 26.00
Total 50 100

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Figure 15

Interpretation:

Above table & chart is showing the level of satisfaction of employees

regarding the way superior use the employees’ suggestion in the

decision making. 8% of employees are poor satisfied, 18% of

employees believe that it needs to improve, 14% of the employees are

seldom satisfied, while 34% of the employees are Greatly satisfied and

26% of the employees are extremely satisfied.

The level of stress laid by the superior or the management.

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 2 4.00
Need to Improve 6 12.00
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 Seldom

Satisfaction 14 28.00
Great Satisfaction 18 36.00
Extremely

Delighted 10 20.00
Total 50 100

Figure 16

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Interpretation:

Above table & chart is showing the level of satisfaction of employees

regarding the level of stress laid by the superior. 4% of employees are

poor satisfied, 12% of employees believe that it needs to improve, 28%

of the employees are seldom satisfied, while 36% of the employees are

Greatly satisfied and 20% of the employees are extremely satisfied.

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 The way by which management solve the problem of employees.

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 2 4.00
Need to Improve 6 12.00
Seldom

Satisfaction 6 12.00
Great Satisfaction 23 46.00
Extremely

Delighted 13 26.00
Total 50 100

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Figure 17

Interpretation:

Above table & chart is showing the level of satisfaction of employees

regarding the way by which management solve the employee’s

problem. 4% of employees are poor satisfied, 12% of employees

believe that it needs to improve, 12% of the employees are seldom

satisfied, while 46% of the employees are Greatly satisfied and 26% of

the employees are extremely satisfied.

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 Satisfaction regarding safety provided by the company.

Scale Frequency of Response Frequency of Per.

Poor Satisfaction 2 4.00
Need to Improve 6 12.00
Seldom 9 18.00
Great Satisfaction 17 34.00
Extremely 16 32.00
Total 50 100

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Figure 18

Interpretation:

Above table & chart is showing the level of satisfaction of employees

regarding the safety provided by the company. 4% of employees are

poor satisfied, 12% of employees believe that it needs to improve, 18%

of the employees are seldom satisfied, while 34% of the employees are

Greatly satisfied and 32% of the employees are extremely satisfied.

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 The way employee’s skills match with job.

Frequency of Frequency of

Scale Response Per.

Poor Satisfaction 0.00
Need to Improve 3 6.00
Seldom

Satisfaction 3 6.00
Great Satisfaction 26 52.00
Extremely

Delighted 18 36.00
Total 50 100

Figure 19

Interpretation:

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Above table & chart is showing the level of satisfaction of employees

regarding employees’ skills match with the Job. 6% of employees

believe that it needs to improve, 6% of the employees are seldom

satisfied, while 52% of the employees are Greatly satisfied and 36% of

the employees are extremely satisfied.

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· Facility by which you (employees) feel more satisfied.

Scale Frequency of Response Frequency of Per.

Vehicle for interior

movement 9 18.00
Food 24 48.00
Picnic 9 18.00
Mobile 8 16.00
Total 50 100

Figure 20

Interpretation:

Above table & chart is showing the facilities that can satisfy the

employees more if they provide by the Lupin, Ankleshwar. 18% of the

employees feel that if company provide them vehicle for movement

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 within the plant, 48% of the employees wants the Good Quality of the

food, 18% wants that company should arranged a yearly picnic for the

employees while other 16% employees will feel more satisfaction if

management allow the mobile inside the company to the employees.

Findings

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From the Survey of the 50 employees of the pinnacle technology found

that,

a Out of the 50 personnel , 9 personnel are extremely thrilled with their

operating lifestyles in Lupin, 19 employees are grate satisfied, 10

personnel feel seldom delight while 7 employees are think that it need

to enhance and five employees are negative satisfied with their running

lifestyles in the employer.

b Out of the 50 personnel , nine employees are extremely thrilled that

they're able to balance their personnel lifestyles with operating

existence, 15 personnel are grate satisfied, 16 employees experience

seldom pride even as 7 personnel are think that it want to improve and

three personnel are negative satisfied.

c Out of the 50 personnel , 9 personnel are extraordinarily delighted with

information of guidelines, duty & authority at top generation, 18

personnel are grate satisfied, eleven employees sense seldom delight

even as three employees are suppose that it need to improve and 9

personnel are terrible satisfied.

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d Out of the 50 employees , 9 personnel are extraordinarily overjoyed

that they are capable of recognize the HR & welfare policy , 15

employees are grate satisfied,10employees experience seldom

satisfaction while 10 personnel are suppose that it want to enhance and

6 employees are poor happy. i discovered that many personnel aren't

able to recognize the HR & welfare policy.

e Out of the 50 employees , 6 personnel are extraordinarily extremely

joyful with know-how of the vision announcement of the organization ,

17 personnel are grate glad, 12 employees feel seldom pride whilst 8

personnel are suppose that it want to improve and seven employees are

terrible satisfied.

f Out of the 50 personnel , 18 personnel are extremely thrilled, eleven

personnel are grate glad, 9 personnel experience seldom pleasure while

nine employees are think that it want to enhance and 3 employees are

terrible glad with the physical condition of administrative center.

g Out of the 50 employees , 8 employees are extremely overjoyed with

co-operation among the departments, 23 employees are grate glad, 10

employees feel seldom satisfaction even as 6 employees are assume

that it want to improve and 3 personnel are negative happy. here, i

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 found that maximum of the personnel are happy with the co-ordination

between departments.

h Out of the 50 employees , 11 personnel are extremely thrilled with their

interpersonal courting with their friends & superior, 17 employees are

grate satisfied, 11 personnel feel seld-om satisfaction at the same time

as 11 employees are think that it need to enhance and not one of the

employees are bad glad. i discovered that interpersonal relationship

between employees are very piece complete

i Out of the 50 employees , 15employees are extraordinarily overjoyed

that they may be able to see their profession course in Lupin, 14

personnel are grate satisfied, 11 employees experience seldom pride

even as 10 personnel are think that it need to improve and

not one of the employee are bad glad. i found that most of the personnel

are capable of see their career course at Lupin.

e. Out of the 50 personnel , 16 personnel think that their plan to

work with pinnacle TECHNOLOGYis depends upon their private

increase, 9 personnel desires to work with pinnacle TECHNOLOGYtill

their retirement, five personnel wants to work for eleven years or more
65 | P a g e
 than it, out of 50, 3 employees like to paintings for 7-10 years with

Lupin, 7 employees for 4-6 years, 9 personnel for 1-three years whilst

only 1 employee desires to work with top TECHNOLOGYfor less than

a yr.

f.Out of the 50 employees , 12 personnel are extraordinarily thrilled that

employer makes true use of employees skill, 22 personnel are grate

happy, 11 personnel sense seldom delight whilst four employees are

assume that it want to improve and only one employee experience bad

satisfaction.

g. Out of the 50 personnel , 10 personnel are extremely thrilled with

freedom to do task of their very own technique, 18 personnel are grate

glad, 11 personnel sense seldom pleasure even as nine employees are

think that it want to enhance and a pair of employees are bad happy. i

discovered that maximum of the personnel are happy with the freedom

to do process in their personal manner to do process in better way.

h. Out of the 50 employees , sixteen personnel are extremely

delighted with the exceptional of schooling given by means of the

Lupin, 17 personnel are grate happy, 8 personnel sense seldom delight

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 at the same time as 8 employees are suppose that it need to enhance

and 1 personnel are poor satisfied.

i. Out of the 50 employees , 18 employees are extremely thrilled with the

risk to study some thing new, 19 personnel are grate happy, 8

employees sense seldom pleasure even as four employees are suppose

that it want to enhance and 1 personnel are negative satisfied.

j. Out of the 50 employees , 13 personnel are extraordinarily thrilled with

the manner superior gets their view and use in key decision, 17

personnel are grate satisfied, 7 personnel feel seldom satisfaction

whilst nine employees are think that it need to enhance and four

employees are negative glad.

okay. Out of the 50 employees , 10 employees are extraordinarily

extremely joyful with the extent of strain laid via the advanced or

management, 18 employees are grate glad, 14 employees experience

seldom delight whilst 6 employees are suppose that it need to improve

and a couple of personnel are terrible satisfied.

l. Out of the 50 personnel , 13 nemployees are extremely overjoyed with

the way with the aid of which control remedy the hassle of personnel,
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 23 employees are grate happy, 6 employees feel seldom pride even as 6

employees are think that it need to improve and a pair of employees are

terrible glad. i found that most of the employees are satisfied with the

manner via which management clear up the employees trouble.

m. Out of the 50 employees , sixteen employees are extraordinarily

extremely joyful with the protection provided via the business

enterprise, 17 employees are grate glad, nine personnel experience

seldom pleasure at the same time as 6 employees are think that it want to

improve and 2 employees are bad happy with the safety provided via

the organisation.

1. Out of the 50 employees ,18 employees are extraordinarily

overjoyed with the manner employees’ abilties match with job, 26

employees are grate satisfied, 3 personnel feel seldom pride while three

employees are suppose that it need to improve and nobody personnel

are terrible glad.

2. Out of the 50 employees, 8 personnel suppose that they feel more

satisfaction if employer allow mobile phone inside the plant, different 9

personnel stated that corporation have to arrange every year picnic, 24

personnel stated that corporation should offer the variety & high first-

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 class of meals whilst nine personnel feel more delight if enterprise

provide car for indoors movement.

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Limitation

At the pinnacle generation Ankleshwar plant there are such a lot of limit

& protocols because of protection & privateness reason. I did not get

the permission to visit each area of the enterprise, so i was now not

capable of take the opinion of some branch’s worker.

 Many employees did not reply for the survey because of fear of

HR department.

 a few personnel refuse to offer answers by giving the motive that

they have now not the authority.

 because of paintings load of employees they take so much time to

sense the survey form.

 we find that employees have the worry of HR so I couldn't stated

their age & name inside the survey form.

TIPS

 employer ought to deliver the guidance regarding personnel

position, duty & authority.

 agency need to adjust their HR & welfare coverage that every one

employee can apprehend without difficulty.

 organization have to implement the job rotation after giving

proper steerage & association regarding activity.

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  the liberty for taking the choices have to be multiplied within the

case of control stage of employees due to the fact a while brief

decisions are necessary for coping with the situation.

 The excellent of the meals of the top TECHNOLOGYAnkleshwar

isn't always so suitable so corporation ought to adjust their canteen

facility because for the duration of the survey i found that

maximum of the employees are dissatisfy with the canteen meals

pleasant.

 the level of safety checking is so excessive at top

TECHNOLOGYso it have to be reduced at a few calls for stage

due to the fact outsiders & agency personnel additionally very

extraordinarily disillusioned with it.

71 | P a g e
Conclusions

This file is ready at some stage in the summer time schooling

undertaken. it's been a completely extremely good enjoy to get

education underneath any such reputed pharmaceutical organization.

After preparing file on worker satisfaction a few of the personnel, I study

plenty of things approximately it and the way it's far vital to the

corporation. It helps me to boom my expertise and level of information

the human beings. In PINNACLE TECHNOLOGYLtd. there are easy

& systematic machine for all activities related to paintings & their

human family members are superb in nature & employer subculture is

very tons inspirational. All personnel are very supportive

obsessed on the company boom. So lastly all my excellent desires for a

higher future.

72 | P a g e
73 | P a g e
Questionnaire On worker pride

*poor pleasure, **want to enhance, ***Seldom satisfaction, **** brilliant

pride, *****Extremly thrilled

charge your answer with famous person as above denoted

1 delight degree rof working life’s in an organisation.

2 capacity to balance paintings with their personal lifestyles.

3. stage of information of role, obligation & authority in an organisation.

4. degree of know-how the HR & welfare coverage.

5. level of understanding of imaginative and prescient announcement.

6 level of pride concerning the physical situation of workplace like space,

storage & hygiene.

7 pleasure level regarding co-operation between special departments.

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8. delight regarding the inter-personal dating with friends, superior &

subordinate.

9 The career path that respondent are able to see in the enterprise.

10 Plan to work with Lupin in future.

(Make a tick mark in front of your solution)

a. <1 year

b. 1-3 year.

c. 4-6 year

d. 7-10 year

e. >=11 12 months

f. until Retirement

g. rely upon employees growth

11 stage of which corporation makes precise use of employee’s skill &

expertise.

12 the liberty to attempt worker’s personal method to do a activity in better

way.

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13 great of schooling given with the aid of the Lupin to trainee.

14 The possibilities to studying something new.

15 The way advanced gets respondent’s view & take it whilst making key

decision.

16. the level of stress laid by means of the superior or the control.

17 The way by way of which control solve the personnel’ problem.

18 delight concerning the safety supplied by way of the organisation.

19 The manner worker’s talent in shape with the activity.

20 listing of facility which you (employee) experience that it'll assist you to

boom the pride degree.

(Make a tick mark in front of your solution)

a. guy movement car within the plant

b. permitting cellular phone in co.

c. variety & high first-rate food need to be provided with the aid of agency.

d. yearly Picnic for personnel.

b. permitting cell smartphone in co.

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c. range & excessive first-rate meals have to be furnished with the aid of

company.

d. every year Picnic for personnel.

77 | P a g e
Bibliography

BOOKS:

P.Subba Rao: Essentials of Human Resources Management

and Industrial Relation, Himalaya Publishing house

Edition – 2006.

Ashwathappa: Human Resources and Personal

Management Himalaya Publishing house Edition–

2005.

L.M.Prasad : Human Resources Management

Sultan Chand & Sons Edition – 2006.

V.S.P.Rao : Human Resources

Management Himalaya Publishing

house Edition – 2006.

78 | P a g e
 Web Sites

www.lupinword.com

www.economictime.com

Facebook.com/proudetobeatP

INNACLE

TECHNOLOGYhttp://iosrjo

urnals.org/

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