Managed Services

Unmatched Value
Tailored Experiences
Your partner of choice for all enterprise support needs.

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva: About Us

India’s leading Enterprise Support Services provider Vision:

leveraging end-to-end usage of technology To be the partner of choice for exemplary Support Services and
Solutions to progressive enterprises.
Service Quality Assurance:
Clients:
100+ enterprises • ISO 9001:2015 certified
pan-India • WEConnect Certified
•Established in 2000
across 39 cities • Enabled via state-of-the-art, comprehensive technology platform
• HQ-ed in Bangalore
with offices in Mumbai,
Delhi, Chennai, Awards and Accolades
Hyderabad & Pune • “Most Innovative Company of Year” by WE Connect International
• Designated as “Strategic Supplier “ by IBM
• ASP supplier position at GE India

Team: Operational Presence:

• Management: 17
Bangalore, Mumbai, Delhi, Pune, Hyderabad, Chennai, Gurugram, Noida, Ludhiana, Ajmer,
• Supervisory & Backend: 180 Amritsar, Lucknow, Jamshedpur, Aurangabad, Faridabad, Ghaziabad, Kolkata, Ahmedabad
Surat, Bhubaneswar, Chandigarh, Ranchi, Jaipur, Udaipur, Dehradun, Karnal, Rohtak, Sonipat
• On-ground: 1250+ Indore, Kanpur, Nagpur, Coimbatore, Kochi, Visakhapatnam, Vijayawada, Mangalore, Mysore
Tumkur, Bellary

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva: Client Portfolio

Delivering
Delight as
the
Extended
Support
Services
arm of
Leading
Enterprises
© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.
 SuperSeva Global : Setup Model

S E T - U P C H A L L E N G E S – N E E D O F A N Y O R G A N I Z AT I O N T O S TA R T T H E B U S I N E S S

OUR QUALITY POLICY > It is the policy of

our company to provide “enterprise
support services in the field of premium
concierge & travel help desk, integrated
facilities management, hr & manpower
staffing, managed services, front office &
admin, mailroom, asset management,
transport management services” which
meet or exceed the customer
requirements by delivering the services on
IDEA EXECUTION SCALING S U S TA I N I N G time and every time in a cost effective
manner.

We pledge to achieve this through

customer focus, supplier partnership,
industry leadership and commitment to
continual improvement by involvement
and active participation of all levels of
management.

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : OPERATIONAL EXCELLENCE

Our customers are at the SuperSeva ensures to

center of everything we do. achieve the highest
Our products, services and CUSTOMER OPERATIONAL possible standards in day-
business processes are tuned CENTRICITY EXCELLENCE
to-day work and in the
to their needs. Every action we quality of the goods and
take is aimed at doing services it provides
outstanding job for
our customers.

S U P E RS E VA
ENERGISED TRANSPARENCY
CORE
TEAMS COMMITMENT
VA LU E S

Our greatest asset is our SuperSeva believes in

people. We are committed to total commitment and
putting the best
people, and giving them the INTEGRITY trust by dealing with our
customers in a
right training, tools and transparent manner.
resources to succeed.

The founding principle of SuperSeva is Integrity. Integrity helps us build trust and respect among all
of our business relationships. Our guiding principles of integrity are our strong Code of Ethics and
our commitment to uphold the highest ethical standards at all times.

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : OPERATIONAL PROCESS

End-to-end Complete Outcome-driven

Solution Accountability for delivering
on Quality Customer Delight

Single Window Vendor Management

Vendor Vendor Database Ethical Converting
Identification Rating Management Business Vendors to
and of Vendors Practices Collaborative
Evaluation Partners

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.
 SuperSeva Global : CRM Management

✓ Customer needs can often get sidelined in

the race to reach your business goals. Our
CRM solutions ensure that you don’t need to
choose between the two. We help protect
your businesses from delayed responses
and mismanaged customer support
operations with the technology and support
you need. Our CRM solutions are agile and
can be custom-fit according to industry-
specific requirements. Deliver exceptional
customer experience and elevate your brand
image with our full suite of CRM solutions
that can be tailored to your specific
requirements.

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : CRM Management Solutions

✓ Ticket Management ✓ Customer Support

✓ Software App
Centre Management
Support Management

✓ Event and ✓ Customer Loyalty

Promotion Management Program Management

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : HR Management

✓ From simplistic travel management and gifting

solutions to payroll, settlements and contract
staffing, our experts craft HR solutions
customized to the unique needs of your
organization.

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : HR Management Solutions

✓ Payroll ✓ Employee
✓ Employee Benefits
Management Premium Concierge
Program

✓ Employee Claims ✓ Employees

Settlement and Travel Management
Reimbursement
Management

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : Procurement Management

✓ Streamline procurement and vendor

management like never before. Augment
strategic operations and improve enterprise
efficiency on the procure-to-pay cycle with our
purpose-built vendor management services.

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : Procurement Management Solutions

✓ Procure to Pay
✓ Vendor Management

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : Office Administration

✓ Our full suite of personalized admin

services provide the expertise, support, and
manpower to enable seamless business
operations and a hassle-free work environment

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : Office Administration Solutions

✓ Work from home ✓ Corporate Events

✓ Office and
support and Office Decoration
Asset Relocation

✓ Managed Front Office ✓ Mail Room

Management

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : Office Administration Solutions

✓ Transport ✓ Managed
Desk Management Parking Solutions

✓ Pantry, Housekeeping, ✓ Integrated

Stationary Consumables Facility Management

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : Operation and Project Support Management

✓ Give your operations team the strategic

support it needs with IT asset management,
license management, and contract workforce
management. Our project services have you
covered in every way.

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : Operation and Project Support Management Solutions

✓ IT Asset Store ✓ Software License ✓ Contract Workforce

Management Management Management

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : Finance Management

✓ Don’t let receivables and payments

management bog you down. Our financial
services are carefully crafted to unburden you
from all financial woes.

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : Finance Management Solutions

✓ Receivable ✓ Payable
Management Management

✓ Vendor Payment ✓ Stamp paper and

Management franking solution

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : Logistic Management

✓ Our full suite of personalized admin

services provide the expertise, support, and
manpower to enable seamless business
operations and a hassle-free work environment

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : Logistic Management Solutions

✓ Warehouse ✓ Backend Processing

✓ Warehouse Staffing
Management

✓ Order Verification and ✓ Delivery ✓ Reverse Logistic

Reconciliation Management Management

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : Govt and Liasoning Service

✓ Why struggle to deal with government

agencies when the convenience of our liaison
services can get the job done whether it is
applying for a driving license, dealing with tax
authorities, or ensuring customs clearance on
imports.

✓ RTO
✓ Passport and Visa
✓ GST
✓ Property Tax and documentation
✓ Corporate Utility Bill Payments
✓ Certification (BMS, EHS)
✓ Import and Export Management

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 Technology-powered
Enterprise Support
Services Platform
Thank You!
www.superseva.com | sales@superseva.com
+91 9686 999 844

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.