Managed Services

Unmatched Value
Tailored Experiences
Your partner of choice for all enterprise support needs.

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : About Us

India’s leading Enterprise Support Services provider Vision:

leveraging end-to-end usage of technology To be the partner of choice for exemplary Support Services and
Solutions to progressive enterprises.
Service Quality Assurance:
Clients:
100+ enterprises • ISO 9001:2015 certified
pan-India • WEConnect Certified
•Established in 2000
across 39 cities • Enabled via state-of-the-art, comprehensive technology platform
• HQ-ed in Bangalore
with offices in Mumbai,
Delhi, Chennai, Awards and Accolades
Hyderabad & Pune • “Most Innovative Company of Year” by WE Connect International
• Designated as “Strategic Supplier “ by IBM
• ASP supplier position at GE India

Team: Operational Presence:

• Management: 17
Bangalore, Mumbai, Delhi, Pune, Hyderabad, Chennai, Gurugram, Noida, Ludhiana, Ajmer,
• Supervisory & Backend: 180 Amritsar, Lucknow, Jamshedpur, Aurangabad, Faridabad, Ghaziabad, Kolkata, Ahmedabad
Surat, Bhubaneswar, Chandigarh, Ranchi, Jaipur, Udaipur, Dehradun, Karnal, Rohtak, Sonipat
• On-ground: 1250+ Indore, Kanpur, Nagpur, Coimbatore, Kochi, Visakhapatnam, Vijayawada, Mangalore, Mysore
Tumkur, Bellary

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Global : Client Portfolio

Delivering
Delight as
the
Extended
Support
Services
arm of
Leading
Enterprises
© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.
 SuperSeva Global : Services Verticals

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 Asset Management

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 Asset Store Management

✓ Our SLA-driven asset store management

solution maintains and tracks a
comprehensive set of assets across the
organization.
✓ Our Store managers ensure you get the real
time status of any asset, ensure assets are
rightly allocated and track any maintenance
or repair work on assets.
✓ We also schedule periodic maintenance of
the assets and adhere to all necessary
security and quality compliance needs

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 ASSET MANAGEMENT

SuperSeva
Management

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 ASSET MANAGEMENT

Material Receive: Generally the location SPOCs receive a call from the courier /
logistic (for FD / Bonded material respectively) to receive the material, location SPOC
informs to respective building store coordinators to receive the material as per
invoice.

New Asset Receipt: Once the material is taken into custody, store coordinator
physically checks the material and accordingly note down the Serial No, Type Model
etc. Location SPOC update the data in SMT tool and also along with PO, Invoice and
description.

eAMT Capitalization: In case of capital procurement, asset details are uploaded in

eAMT tool for tracking and financial purpose.

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 ASSET MANAGEMENT FLOW
Process Name : New Assets Receipt Process ( IN - EAM -New Assets Receipt -003 ) v 1 . 8
Objective : Validate & Inward assets within Timelines

STP / SEZ Team performs Bonding

Up Stream process & Communicates to
Stores upon completion

PCP 1
Receive & Validates physical
1 assets Vs Shipping Docs
( Invoice )
EAM 2
Store Any discrepancy ? Yes Notify BU
Coord
No

3 Advice to Upload
SMT

PCP 2
EAM Review & Upload stock details
SPOC 4
into SMT

EAM
Reporting Prepare Monthly reports &
5
Analyst submit

EAM TL /
6
Operatio Review Monthly report
ns Mgr

Down stream Asset Allocation Process

Control Points PCP 1 : EAM Store Coordinator validates physical goods v / s shipping documents
PCP 2 : EAM SPOC to review the format & upload the stock into SMT
Measurements Workstations : Upload the stock in SMT within 5 Business days post physical receipt of Assets at location stores

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 ASSET ALLOCATION

Request: To get a asset, Employee need to raise request in Request Now / IM tool and
accordingly GCSC verifiers, verifies the request as per GBS guidelines. SLA for Thinkpad is 3
days, Desktop 5 days. Store team need to have a mail communication from
requester/custodian/higher management, if the request is kept open beyond SLA.

New graduate hire: In few locations batch requests are also raised for new graduate hires and
store team allocate asset on very next day.

Allocation: Once the request is approved, its reaches to store coordinator for allocation and
accordingly store team creates Asset Declaration Form and allocate the asset. If the asset is
capitalized in eAMT the eAMT ownership is also transferred and current user name and Client
Standard Asset Manager is also updated. PGP is also initiated.

TP Authorization Letter: If the allocated asset is a bonded Thinkpad, store team generates the
TP authorization letter with specific details (like asset Type Model, Serial, Bond No, BOE No,
etc) and a tool generated mail is sent to individual practioner.

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 ASSET ALLOCATION PROCESS FLOW
Process Name : Asset Allocation ( IN - EAM - Allocation - 005 )
Objective : Ensure assets are allocated as per Resource Request & based on availability :

Emp / Empl Manager raises BU Approved / POD Works

Upstream Request in RN Tool Ticket Request for BU /

1 PCP 1
Verify & Approve / Reject
EAM Final Request – basis certain
Approver parameters

Approved ? No

Yes
PCP 2 2 CP 1 & CP 2
• Create ADF
• Perform eAMT PGP Inst , BU
Encrypt & WST status
EAM Store
Coordinator
PCP 3 3
Issue physical Asset & TP
Authorization letter to employee
( Generated from SMT )
4
EAM
Generate Monthly Allocation
Reporting
Report
Analyst
EAM 5
Team Lead / Review the report
Operations
Mgr

Down
Stream EAM De Allocation Process

Control Points :
Control
PCP 1 : Final Approver to verify & approve the requests
Points
PCP 2 : Ensure Asset ownership transfer in eAMT lite and PGP are installed on assets
Measurements ( Workstations ):
Measuremen BU : - TP Allocation < = 3 Business days & DT < = 5 Business Days ( Post RR approval , employee’s responsibility to collect within
ts timelines )

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 ASSET DE-ALLOCATION
De-allocation: Employee reaches to particular store to return the asset, store team
physically verifies the asset and accordingly generate the RADF form. eAMT and DB are also
updated accordingly.

Secondary & Fixed Term Asset collection: If any Employee gets an asset against refresh and
the secondary asset is not returned to store within mentioned SLA, store team tracks down
the employee and accordingly follow-up to return the asset. Similarly when a fixed term
asset is allocated and the asset is not returned within requested time frame, store team
follow-up and takes the asset back to store to complete the cycle. SLA for Secondary ADF
closure is 5 days from the date of allocation and Fixed Term expiry date for Fixed Term
allocation

Recovery Team: Prior LWD of employees receives communication from Recovery team to
surrender the assets tagged to them on or before LWD. After the asset is physically returned
to store, team generated RADF and accordingly Recovery Team provides the clearance for
FFS (HR).

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 ASSET DE-ALLOCATION PROCESS FLOW
Process Name : Asset De allocation ( IN -EAM - De Allocation -006 )
Objective : To ensure timely de allocation of assets

Employee Intend to return WS

Up Stream Refresh / Separation / Loans

1
Receives the asset Check if any No
Physical damage & check WST
status ( WS )

Check for WST Compliance ?

EAM
Store Yes
Coord’r
2
Check all No
Notify Employee to Accessories
accessories available return Returned ? No
2a
Yes
Yes Separation Case : Intimate TADF
PCP 1 CP 2 & CP 3 Coord
3 Create RADF &
Initiate e - AMT transfer

EAM
Reporting 4
Generate Reports
Analyst

EAM
TL / 5
Review Monthly Report
Operation
s Mgr

Deploy C 4 eb image ( Non EOL

Down Stream Assets ) TADF Coord / TP repair
GARS Process for EOL Assets Process

Control Points PCP 1 : Create RADF & Perform e - AMT Transfer for all returned assets ( Wherever applicable )

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 ASSET DISPOSAL

De-bonding of assets: Once the asset reaches 5years from the date of
capitalization, location SPOCs shares the details of assets (based on store
inventory) to logistic team for de-bonding purpose.

Data Deletion: Once the asset is no more in use, data easel is performed using
Client secure data disposal software.

Disposal: When both De-bonding & SDD approval is in place, location SPOCS
informs Warehouse team for packaging & shifting of material. Store team need
to physically check each assets working status and also verify the RAM, HDD
capacity prior packaging is done and accordingly informs Warehouse team.

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 ASSET DISPOSAL PROCESS FLOW (STPI)
Process Name : Data wipe & Disposal process for STPI assets & Full Duty Assets to GARS (IN -EAM DisposalFull Duty /STPI -008 )
Objective : Perform Data wipe , De bond & dispose assets with relevant approvals

1.Request for DC with STS team & forward the

Assets Classified for GARS DC to EAM /SPOC for Movement
Upstream Movement . 2. GARS Team : Receive shipment & confirm
3.GARS Team to Share the File for Data wipe
Status
3
7 PCP4 CP4
Full Duty 5
assets?
Yes FWD for Data wipe
FWD to BU for
EAM No (1) Receives BU Approval &
SPOC/TL Approval
Communicates to Gars team to
1 FWD asset list to STPI for initiate DC /Invoice
De Bonding Procedures (2) Receives DC /Invoice & moves
Asset out of IBM Location
2 (3)Post receipt of shipment
PCP1 No confirmation - Initiate disposal in
Confirms de bonding / relevant tools (SMT ,MLDB )
STPI Yes
Provides De bonding (4) Receives status of Assets of
cost for Active failed Data wipe @ GARS &
damaged Assets Communicate to BU’s
PCP2 Yes
4
Data wipe
Team Perform Data wipe
& confirm status
PCP3 6
Reviews & Approves
Shares BU’s FA Approvals
BU /FA for Disposal & De bonding Approved ?
Cost for Active /Damaged
Asset

NO GARS e-Waste
Down Stream process

PCP1- Confirms De bonding / Provides De bonding cost for Active damaged Assets
Control Points PCP2: Data wipe to be performed before handing over assets to GARS .
PCP3: Asset disposal must be approved by Business Unit (BU) & Business Unit FA.
PCP4 : Initiate asset disposal in relevant tools – Cross Check DC/ FAR File & Communicate to BU’s on Data wipe status for Non Working Assets
1. ;

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 ASSET DISPOSAL PROCESS FLOW (SEZ)
Process Name : Data wipe & D isposal process for SEZ assets To GARS (IN -EAM -Disposal -SEZ -008 )
Objective : Perform Data wipe , De bond & dispose assets with relevant approvals

1.Request for DC with STS team & forward the

DC to EAM /SPOC for Movement
Upstream Assets Classified for 2 . GARS Team : Receive shipment & confirm
GARS Movement . 3 .GARS Team to Share the File for Data wipe
Status

1 3 7 CP 4
6 PCP 3
FWD the asset list for Data Receives De Bonding PCP 4 (1) Receives DC / Invoice &
EAM wipe FWD for BU approval Confirmation from SEZ moves Asset out of IBM
SPOC /TL Officer & Location with in 2 days
Communicates to Gars (2 )Post receipt of shipment
team to initiate DC / confirmation - Initiate disposal
Invoice in relevant tools (SMT ,MLDB )
(3 ) Receives status of Assets of
failed Data wipe @ GARS &
2 PCP 1 Communicate to BU’s
Data wipe Perform Data wipe
Team & confirm status
With Comments in the
Tracker
No
PCP 2
4 Reviews & approve
BU /FA Approved
Shares BU’s FA
?
Approvals
5

1 . Performs physical verification & provide

De -bonding confirmation – & provide Sign
SEZ Team off for movement of material
2 . Provides De bonding cost for Active
damaged Assets

Down Stream GARS ewaste

PCP 1 : Data wipe has to be performed before handing over assets to GARS
PCP 2 : Asset disposals must be approved by Business Unit ( BU ) & BU FA
Control Points PCP 3 : Receives De Bonding Confirmation from SEZ Officer & Communicates to Gars team to initiate DC / Invoice
PCP 4 - (1 ) Receives DC / Invoice & moves Asset out of IBM Location with in 2 days (2 )Post receipt of shipment confirmation - Initiate disposal
in relevant tools (SMT ,MLDB )( 3 ) Receives status of Assets of failed Data wipe @ GARS & Communicate to BU’

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 ADDITIONAL OPERATION

Auto Billing: When project request for an additional asset, the value of the asset is charged back to project via auto
billing system. The cost may be charged as one-time or monthly based upon capes / opex approval.

Asset Lost: If any Client asset is lost, the cost of the asset and de-bonding cost (in case of bonded) is recovered from the
Employee and accordingly the asset is tracked until all formalities is closed including de-bonding and finally disposed off
in eAMT.

Payroll recovery: When an Employee loosed any accessories related to asset management the cost of the asset is
recovers from Client payroll.

Asset Repair: When an asset is faulty and out of warranty, Repair Center informs our team with the cost of repair. Based
on Client guidelines the cost of repair is charged to employee or the employee is asked to return the asset and
accordingly take another.

Customer Loaned Asset: When client sends assets for project use its need to be registered in Client CLA database and
accordingly needs to be physically verified in every quarter by store team. Store team should also take a letter from the
custodian for confirmation of physical ownership.

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 REPORTING & MEASUREMENTS

Daily reports: On daily bases stock count is matches, physically with SMT tool data. Incase
discrepancy location team is informed to justify and accordingly medicate

Weekly reports: PGP (Pretty Good Privacy) initiated data, New joiner initiative data, laptop
authorization data, Stock count data and weekly performance data is measured and updated
to Mgmt.

Monthly reports: Each store asset S/N is verified with Stock data and inventory of desktops
lying on floor is taken. Performance measurement report is also prepared and accordingly
tracked. Stock projection is also done and accordingly updated Mgmt.

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 TOOLS IN USE FOR ASSET MANAGEMENT

• Request Now (Asset request Tool)

• SMT (Stock Mgmt. tool)
• eAMT Lite (Asset Mgmt. tool)
• PGP (Pretty Good Privacy)

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.

 Technology-powered
Enterprise Support
Services Platform
Thank You!
www.superseva.com | sales@superseva.com
+91 9686 999 844

© 2021 SuperSeva Services Pvt. Ltd. All rights reserved.