your LIMITED

LARSEN & TOUBRO

company
EI&C SECTOR, E&GP OC

ROLLS & RESPONSIBILITIES

OF
SITE QA

EI&C SECTOR
www.yourcompany.com
 Quality Management System your
Documents company

• QMS Documents Preparation , Review and Approval

• Stamp the QMS Documents Volume I, as the Original Master copy

of the Quality manual received from the Regional office and issue
the controlled copies as per the distribution list prepared at the site

• Prepare the QMP Vol II with WP & ITP’s , PQR’s, specific to the
job as per the Client specifications within 30 days form the start of
the Project Site

• Send the Volume II for Review to the project in charge for

compliance with respect to statutory, technical and contract
requirements

• Obtain the Approval for QMP Volume II by the Regional

QMS/HQ/ Client

EI&C SECTOR
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 your
Quality Objectives for the site company

• QOB’s Preparation , Review and Approval

• Identify the Quality Objectives for Overall Project in line with Sector
/Regional Objectives

• Seek the Approval of the Quality Objectives from the Sector Project
Manager

• Distribute the approved objectives to all functional Heads, Region &

HQ

• Review the status of the Objectives at an Interval of 3months/

Quarterly and monitor the progress of the objectives and send the
status to HQ/Region for feedback

• Take necessary CA as per the feedback given from the Region/HQ

and monitor the improvement of progress form the CA’s in the next
Quarter review
EI&C SECTOR
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 your
Internal Audits company

• Audit Calendar , Notification, Summary & Detailed

reports , NCR’s and follow up for the Closure
• Prepare the Audit Plan for the year covering all the departments of the site
and interdepartmental and seek the approval from the MR. Update the plan
regularly.

• Prepare the list of Trained Auditors available at site and schedule the audit
planned accordingly. Prepare the Audit Checklist prior to the auditing .

• Issue the Audit Notification in advance to the concerned departments and

execute an audit every month as planned

• Issue the Audit summary & detailed reports to the respective auditee’s and
follow up for the timely closure of the NCR’s and Improvements.

• Update the Audit details and Ageing analysis to Region & HQ through MQR’s
in every month for review feedback and suggestions for improvements

EI&C SECTOR
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 your
System Compliance Reports company

• Ensure all the 26 System Compliance Reports are up

loaded in the portal.
• Ensure that Monthly MPCS Schedules are updated
regularly.
• Ensure that Monthly progress report as per QMS Part -!
Is prepared.
• Ensure that monthly JCR prepared and uploaded in the
portal.
• Ensure Daily, Weekly and monthly Progress reports are
prepared and effectively reviewed.

EI&C SECTOR
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 your
Training company

• QMS Documents Preparation , Review and Approval

• Ensure the orientation on QMS to the New staff joined at the site
and its implementation.

• Train the Workman before executing the activity on the working

methods as per the Procedures for executing the job.

• Prepare the Training records and update regularly

• Prepare the list of Trained persons.

EI&C SECTOR
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 Customer Complaints & your
Feedback company

• Customer Complaints & Customer Satisfaction

• Prepare the Customer Complaint register at the site and update it as and
when a compliant is received from the client either verbally or written

• Respond within two days to the client after the receipt of the compliant on
having a discussion with the concerned authorities

• Update the CCR with the Corrective action taken and monitor the closure of
the Complaint

• Analyze the Customer Satisfaction reports half early and monitor the action
plan for the corrective action initiated for the Customer dissatisfied areas and
scope of Improvements.

• Update the CCR and CSR at the regular intervals to Region & HQ through
MQR for Feedback

EI&C SECTOR
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 your
Cost of Poor Quality company

• QMS Documents Preparation , Review and Approval

• Stamp the QMS Documents Volume I, as the Original Master copy

of the Quality manual received from the Regional office and issue
the controlled copies as per the distribution list prepared at the site

• Prepare the QMP Vol II with WP & ITP’s specific to the job as per
the Client specifications within 30 days form the start of the Project
Site

• Send the Volume II for Review to the project in charge for

compliance with respect to satuatory, technical and contract
requirements

• Obtain the Approval for QMP Vol II by the Regional QMS/HQ/

Client

EI&C SECTOR
www.yourcompany.com
 your
Product Quality Rating company

• Product Quality rating formats preparation, Execution

and Reporting

• Conduct Product Quality rating as per the Work instructions during

the In process activity .

• Update the rating of the activities in the PQR format and give the
rating in terms of Percentage

• Analyze the ratings and monitor the action plan for Improvement in
the Quality of the Product.

• Send the PQR’s through MQR to Region/HQ for feedback and

improvement suggestions.

• Take the Necessary action and report the feedback to the

feedback initiator
EI&C SECTOR
www.yourcompany.com
 Corrective and Preventive your
Actions company

• Corrective and Preventive action Reports, Preparation

and updating

• Identify the Non-Conformities through Auditing, Customer

complaints, and PQR’s or through performance review’s.

• Evaluate the Non-conformity through the root cause analysis

• Discuss with the concerned and arrive at the suitable measures for
taking the corrective and Preventive actions

• Record regularly in the report and send it for feedback to

region/HQ at every quarter through MQR.

• Receive comment on shortfall in preventive action if any and share

the information for improvement

EI&C SECTOR
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 your
Monthly Quality Reports company

• MQR preparation and updation

• Update the MQR for the month through the progress on QMS in
the preceding Month .

• Attach all the files as required by the report

• Sign the same after updation and Seek the signature of the PI and
forward the scanned copy to Region/HQ for review and feedback

• Receive the review comments and incorporate the necessary CA

and update the feedback initiator with the compliances for the
improvements

EI&C SECTOR
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 your
Incoming Material Inspection company

• Inspection of the Incoming material at site

• Inspection of the material received at site against the PO, technical
Specifications, DC,TC,ICR, and Physical verification.

• Segregating the material as per the inspection and recording the same in the
MIR.

• Reporting the status of the material received at the site to the PI

• Following up with the vendor/region/HQ for rectification of the observed non

conformities.

• Release the material on obtaining the inspection clearance at the site.

• Attending the material inspections at the vendor premises on obtaining the

inspection REQUEST

EI&C SECTOR
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 your
FQP Inspection company

• Field Quality Plan Inspection at site

• Ensuring the erection activities as per the approved procedures

• Inspection of the erection activities at the site as per the approved

FQP

• Requesting the customer inspection witness

• Recording the observations in the checklist, PQR’s and obtaining the

signature from the clients and filling the records.

• Identifying the deficiencies and following up for the rectifications and

improvements

EI&C SECTOR
www.yourcompany.com
 your
Documentation company

• Documents and Records

• Prepare the file list and maintain the files as listed out.

• Prepare the master list of Records and maintain the records and update
as informed in it .

• Maintain the list of standards and update the status as on to date

• Prepare, update and maintain the Drawing register

• Update the list of calibration of equipments

• List of inspectors from site.

• Receive comment on shortfall in preventive action if any and share the

information for improvement

EI&C SECTOR
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 your
Best Practices company

• Best Practices

• Record the effective methods, learning's followed in the obtaining

the Quality through service and product by reducing cost or time or
staff required

• Update the same regularly and send them through MQR to

Region/HQ for every Quarter for sharing the information to all.

EI&C SECTOR
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 Structured Review meeting/Site your
Management Committee Meeting company

• Site Management Committee meeting

• Ensure the coordination for the SMCM in every month

• Discuss on all the progress against the contractual and

management requirements and Quality management system
requirements

• Review the effectiveness of improvement of QMS, process,

Resource requirement , product quality and Customer satisfaction

• Make necessary Corrective actions for continual Improvement

• Forward the MOM to the Region & HQ for feedback on

improvements at every month through MQR

EI&C SECTOR
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 your
Data Bank company

• Data Bank

• Collection o f various valuable information's of the product/ process

and saving the same through data bank.

• Collection of quality awareness information's and initiatives and

saving the same through data bank.

• Preparing the index for the databank and updating with all the files
stored

EI&C SECTOR
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LARSEN & TOUBRO LIMITED your
E&GP OC company

EI&C SECTOR
www.yourcompany.com