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POTENTIALS:

 Hyperlocal E-commerce Market: Hyperlocal e-commerce market can deliver products

within a few hours of ordering. They can take the e-commerce space to an extreme
high.
 Intangible Marketplace: E-commerce is no more a marketplace to buy only consumer
products. Many schools today are providing services such as academic tutorials, special
lessons and other solutions and means for effective learning in a more efficient and
smoother way.
 Online to Offline Marketing: In earlier days, most offline marketplace didn’t pay any
heed to the online space. Combining both online and offline marketing techniques,
increases the chance of attracting potential customers and improving the overall
customer experience.
 Artificial Intelligence: AI is the fastest growing technology in the 21st century. From
chatbots to humanoids, AI is successfully implementing a change in the economies
around the globe. It can bridge the gap between the education services and the
students.
 Data and Analytics leading to a more Personalized Experience: Today, the online
marketspaces bet big on data. There is no doubt that data and analytics will drive the
future-prospects of all kinds of online and offline businesses. Schools can garner more
and more information on users to offer them a more personalized experience.

ADVANTAGES:
Advantages to Organizations
 Organizations can expand their market to different parts of the country with minimum
capital investment. An organization can easily locate more customers, best suppliers,
and suitable business partners across the map.
 Helps organizations to reduce the cost to create process, distribute, retrieve and
manage the paper-based information by digitizing the information.
 Improves the brand image of the organization using different social media platforms in
advertising their products and services in the online marketplace.
  Helps organization to provide better customer services. This results in improved
communication, improved customer satisfaction and transparency.
 Organizations can expand their market to national and international markets with
minimum capital investment. An organization can easily locate more customers, best
suppliers, and suitable business partners across the globe.
 Increases the productivity of organizations. It supports "pull" type supply management.
In "pull" type supply management, a business process starts when a request comes from
a customer and it uses just-in-time manufacturing way.
Advantages to Customers
 Provides 24/7 support. Customers can enquire about a product or service and place
orders anytime, anywhere from any location.
 E-commerce application provides users with more alternative set of options to compare
and select the cheaper and better delivery options of products.
 Customers can put review comments about a product and can see what others are
buying, or see the review comments of other customers before making a final purchase.
 It provides readily available information. A customer can see the relevant detailed
information within seconds, rather than waiting for days or weeks.
 Increases the competition among organizations and as a result, organizations provide
substantial discounts to customers.
Advantages to Society
 Customers need not travel away from home to shop a product or avail a service, thus
less traffic on road and low air pollution.
 Helps in reducing the over-all cost of products, so less fortunate people can also afford
the products and services.
 E-commerce has enabled rural areas to access services and products, which are
otherwise not available to them.
 Helps the government to deliver public services such as healthcare consultation,
education, social services at a reduced cost and in an improved manner.

DISADVANTAGES:
Technical Disadvantages
 There can be lack of system security, reliability or standards owing to poor
implementation of e-commerce.
 The software development industry is still evolving and keeps changing rapidly.
 In many areas where connection is scarce, network bandwidth might cause an issue.
 Special types of web servers or other software might be required by the vendor, setting
the e-commerce environment apart from network servers.
 Sometimes, it becomes difficult to integrate an e-commerce software or website with
existing applications or databases.
  There could be software/hardware compatibility issues, as some e-commerce software
may be incompatible with some operating system or any other component.
Non-Technical Disadvantages
 Initial Cost: The cost of creating/building an e-commerce application in-house may be
very high. There could be delays in launching an e-commerce application due to
mistakes, and lack of experience.
 User Resistance: Users may not trust the site being an unknown faceless seller. Such
mistrust makes it difficult to convince traditional users to switch from physical stores to
online/virtual stores.
 Security/ Privacy: It is difficult to ensure the security or privacy on online transactions.
 Lack of touch or personal feel of products during online shopping is a drawback.
 E-commerce applications are still evolving and changing rapidly.
 Internet access is still not cheaper and is inconvenient to use for many potential
customers, for example, those living in remote villages.

RECOMMENDATIONS:

 Treat your ecommerce business as if it were a thriving offline business: Determine

whether how you would want to treat your ecommerce business, whether you see it as
a hobby, a career, or something fun to during spare time. There is a huge possibility that
you can create even greater progress by focusing on the ongoing growth of your
business.
 Find the right software for your business: Having the depth of vision to see potential
issues before they even come up is really necessary. For many ecommerce business
owners, software is something that needs to be addressed and evaluated on an ongoing
basis, because it's really foundational to the entire operation.
 Figure out where your customers are: Know who your target audience, and figure out
their most common need. Many service providers don't take this step seriously, and end
up wasting a lot of their time and resources on marketing that doesn't convert.
 Allow your customers to be your brand ambassadors: There's nothing quite like the
glowing testimonial of a satisfied customer to add credibility to your business. By
collecting and sharing testimonials and reviews on a regular basis, you can encourage
more sales from your website visitors.
 Remove friction from the checkout process: If you want to sell more product, you have
to ensure that your visitors aren't getting frustrated, abandoning their carts and leaving
your site to find another store where they can purchase a competitor product.