LORDS INSTITUTE OF ENGINEERING &TECHNOLOGY

(UGC AUTONOMOUS INSTITUTE)

Approved by AICTE/Affiliated to OSMANIA UNIVERSITY /Estd.2002.
Accredited ‘A’ grade by NAAC Accredited by NBA

CERTIFICATE

This is to certify that the project report entitled ―DESIGNING & DEVELOPING MANAGEMENT
INFORMATION SYSTEMS (MIS)‖ being submitted by SYED SALEEM MALIK
(160919672033) in Partial fulfillment of the requirement for the award of degree of Master of
Business Administration from Lords Institute of Engineering and technology, affiliated to Osmania
University, Hyderabad, is a record of bonafied work carried out by him under my Guidance and
supervision. The result presented in this dissertation has not been submitted to any other University or
Institute for Award of any Degree or Diploma.

Internal Guide Head of the Department

External Examiner

1
 DECLARATION BY THE CANDIDATE

I, Mr. SYED SALEEM MALIK (160919672033), hereby declare that the project report
entitled DESIGNING & DEVELOPING MANAGEMENT INFORMATION SYSTEMS
(MIS) at Accenture, under the guidance of Mrs. Jayalakshmi Jiddu, Assistant Professor,
Department of Management Studies, Lords Institute of Engineering & Technology is
submitted in partial fulfillment of requirements for the award of the degree of Masters of
Business Administration, specialization in Systems.

This is a record of Bonafide work carried out by me and the results embodied in this project have
not been reproduced or copied from any source. The results embodied in this project report have
not been submitted to any other universities or institute for the award of any other degree or
diploma.

Syed Saleem Malik

( 160919672033 )

2
 ACKNOWLEDGEMENT

I am very pleased to present this project of my Industry Oriented Main Project. This period of
my student life has been truly rewarding a number of people were of immense help to me during
the course of my research and the preparation of my thesis.

The satisfaction that accompanies the successful completion of any task would be incomplete
without the mention of the people who made it possible and whose constant guidance and
encouragement crown all the efforts with success.

My special thanks to Mrs. Jayalakshmi Jiddu, Assistant professor, MBA Dept., for her
support, encouragement and guidance throughout my project.

I would like to express my deep sense of gratitude to Dr. Syed Hamid Mohiuddin Quadri,
Head of Department of MBA and Dr. C Venkata Narsimhulu, Principal, Lords Institute of
Engineering & Technology, For their constant encouragement and cooperation during my
project work.

I also owe my sincere thanks to all members of faculty of MBA department who have been
already with a helping hand.

Syed Saleem Malik

( 160919672033 )

3
 ABSTRACT

Information has become an essential resource for managing modern organizations. This is so
because today’s business environment is volatile, dynamic, turbulent and necessitates the
burgeoning demand for accurate, relevant, complete, timely and economical information needed
to drive the decision-making process in order to accentuate organizational abilities to manage
opportunities and threats .

Decision making is an integral part of the functioning of any organization. To facilitate Decision
making in this ever-competitive world it is imperative that managers have the right information at
the right time to bridge the gap between need and expectation. To facilitate better flow of
information adequate Management Information Systems (MIS) is the need of the hour. Thus,
it is important to have an understanding of the MIS followed in an organization by all levels of
management in order to take effective decisions.
A management information system collects and processes data (information) and provides it to
managers at all levels who use it for decision making, planning, program implementation, and
control. The MIS has many roles to perform like the decision support role, the performance
monitoring role and the functional support role.
To get a realistic and holistic view of the MIS, we studied the MIS of Accenture. To get a more
detailed understanding of a particular function of the company, we studied the need, uses and
benefits of MIS with respect to the Material Department of the company. Inventory
Management was of prime focus in our study.
Accenture is one of the first Indian companies to realize the potential and importance of
information technology and adopt automation and IT. The organization started computerizing its
systems as early as 1968.
The organization has traveled a long way from the days in 1968 when it was using simple
keypunching machines. Significant improvements have been made in the application systems
and infrastructure. From Batch processing to on-line systems, from IBM1401 to the latest UNIX
and Windows 2010 based machines it has made timely transitions determined by available
technologies and business requirements. The MIS has greatly facilitated and synchronized the
information flow in the organization and the management feels that is has played a role in the
growth and increased performance of the company.

4
 CHAPTER- I

INTRODUCTION

INTRODUCTION - DEFINITION OF MIS

Management Information Systems (MIS) is a system consisting of people, machines, procedures,

data bases and data models, as its components. The system gathers data from Internal and
External sources of an organization; processes it and supplies Management Information to assist
managers in the process in decision making. Thus, it is safe to conclude that an information
system is "a system consisting of the network of all communication channels used within an
organization".

There are many potential benefits of MIS investments

Investing in information systems can pay off for a company in many ways.

1. It can support a core competency.

2. Enhance distribution channel management.

3. Builds brand equity.

4. IT investment can boost production processes

An 5.
information systemsystems
Information comprisesallow
of all company
the components that collect,
flexibility manipulate,
in its output and disseminate
level.
data or information. It usually includes hardware, software, people, communications systems
such as telephone lines, and the data itself. The activities involved include inputting data,
processing of data into information, storage of data and information, and the production of
outputs such as management reports.

5
1.1 NEED OF THE STUDY

This is a universally accepted fact that all managerial functions are performed through decision
making. For taking rational decisions, timely and reliable inform occasion is essential and is
procured through a logical method of information collecting, processing and disseminating to
decision makers.

In today’s world of ever-increasing complexities of carrying out business, every organization, in

order to survive and grow, must have a properly planned, analyzed, designed and maintained
MIS. This need is even more increased because organizations now have to compete not only
locally but also globally.

Organizations found it difficult to manage the information as a whole, before computer

technology bloomed. Developments in computer technology made it possible for the managers to
easily gather, integrate, store and manage the information in the form they require depending
upon their needs and timing. Information is used simultaneously by many people. The
information needs to be current, accurate, concise, timely, complete, well presented and storable.
For organizational productivity, solely depending on personal computers is not reliable until it is
used efficiently and effectively. Also, advanced technological systems for integrating and sorting
the data can be costly unless the senior management provisions it to the staff. Thus, information
systems came into picture. Information system is a mechanism that ensures information is
available to the managers as per their need and time. It provides relevant information for decision
making. Management information is an important input at every level in the organization for
decision making, planning, organizing, implementing, and monitoring and controlling.

MIS assist decision makers, by providing the required information at various stages of decision
making and thus greatly help the organization to achieve its goals and objectives. On the other
hand, if an MIS is poorly planned and constructed, it may provide inaccurate, irrelevant or
obsolete information, which may even prove fatal for the organization.

6
1.2 SCOPE OF THE STUDY

The scope of our study is to understand the reasons behind the need of MIS in
ACCENTURE. We will develop knowledge of what information is needed on a regular basis for
decision making purposes and how it is sought and used by ACCENTURE with the help of MIS
.We will study the MIS support to the Company as a whole with special emphasis on Inventory
Management practiced in the Material Stores Department of the company. Through our
interaction with the executives of Accenture, we got an insight about the effectiveness of the MIS
in place at the organization.

1.3 OBJECTIVES OF THE STUDY

The objective of this project is to study the MIS implementation of ACCENTURE. and with the
help of this domain, to get an insight into the needs of MIS in business setups on a big scale,
various functions performed by the MIS, benefits derived out of such a system and the risks
involved.

We intend to aim our study at analyzing the business needs of the organization, keychallenges or
desired functional requirements of the MIS, the IT solution that is currently implemented and the
outcome of such a system.

ACCENTURE requires MIS to map internal processes and interaction with the external
environment to the technology and ensure the solution delivers real benefits to the business.

7
1.4 METHODOLOGY

The Secondary Data was collected from SAP Implementation Head IT Infrastructure Managers
in the Information System department of Accenture by conducting telephonic interviews and
collecting documentation which gave an insight into the procedures being followed with regards
to the functioning of MIS.

The Secondary Data was taken from various online sources like the website of the company
www.accenture.com and various reference books on MIS.

LIMITATIONS OF THE STUDY

 This study is limited to Accenture Hyderabad branch only.
 It cannot meet the special demands of each person. Mostly, the management information
system doesn’t provide exact information and the concept of decision support system was
created in response to such need.
 The limitations of MIS may be stated as, The MIS is as good as its design MIS if
designed in an improper manner does not serve the management and hence is of little
relevance.
 The MIS is as good as its users-if the users do not know how to leverage the information
available from MIS then MIS is of little use.
 The MIS is no good if the basic data is obsolete and outdated (for example, MIS will only
facilitate garbage with information and in about garbage-outprocess)

8
 CHAPTER-II
REVIEW OF LITERATURE

Susanto, 2013:68 MIS is a group of connected and harmoniously cooperating sub-system to

achieve one goal-processing data needed by management in the process of decision making on
conducting its function (Susanto, 2013:68). MIS is the transaction of processing, recording, using
electronic data processing application that focuses on the development of business application
development providing reports for the management in the form of useful information for
decision making (O'Brien & Marakas, 2010:10), and a special category of the information
system for the middle-level management applied to control business and predict working
performances (Laudon & Laudon, 2012:47). MIS is also a supporting system for decision
making applied for tactical and strategic plans, and is defined as a system providing feedback on
organization activities and supporting management’s decision making

(Bocij et al.2015:46) Jahangir adds that the principles, strategies and modes of operation in
MIS can be intelligently used by macroeconomists to draw a line between good and bad
decisions. Once the line is drawn, good decisions are encouraged while the bad ones are
sidelined and almost discarded. As a result, this ensures positivity in terms of decisions made by
organizations which consequentially improves the decision-making process.

According to Obi (2003), MIS can monitor any disturbances in the system and hence it is useful
for decision making. MIS gets the system in control by taking a particular course of action. It is
also relevant in nonprogrammer decisions as it provides support by supplying information for the
search, the analysis, the evaluation and the choice and implementation process of decision
making.

Kumar (2006) and Gabriel, (2012) respectively converged in opinions that defining
management information systems would first require splitting the subject into three facets of:
Management, Information and Systems respectively. Accordingly, Kumar, defined management
as the process through which planning, organizing, initiating and controlling of operations within

9
business is carried out.
Kumar (2006) and Gabriel, (2012) respectively converged in opinions that defining management
information systems would first require splitting the subject into three facets of: Management,
Information and Systems respectively. Accordingly, Kumar, defined management as the process
through which planning, organizing, initiating and controlling of operations within business is
carried out (2006). Similarly, management was defined as the process that deals with methods
and techniques of efficiently and effectively using organization’s resources to achieve set results
(Ottih, 1995). In furtherance, information refers to stream of data that have been processed to the
form that it makes sense to its users. Succinctly put, information is organized data that has
meaning. On the other hand, system is an assemblage of different but interrelated and
interdependent parts that functions as a whole to achieve common interest (Gabriel, 2013); a set
of elements joined together for a common objective (Kumar, 2006). Judging from these views, it
is arguable that every system comprises parts, are interrelated and interconnected; becomes one
entity and consequently pursues common goal. Drawing from the foregoing, it seemingly
appears that defining MIS is now a simple task, but that is not exactly so. Lucey (2005:11)
averred that there is no universally accepted definition of MIS and those that exist reflects the
emphasis and prejudices of the particular scholar that offers it. However, the subject has attracted
the following definitions: an integrated system of providing information to support operations
management and decision-making functions in an organization (Ajayi and Omirin, 2007). In
their own views, MIS is basically concerned with the process of collecting, processing, storing
and transmitting relevant information to support decision making in any organizations (Laudon
and Laudon, 2007); a system to convert data from internal and external sources into information;
and to communicate that information in an appropriate form to managers at all levels, in all
functions to enable them make timely and effective decisions for planning, directing and
controlling the activities for which they are responsible (Bee and Bee, 1999).

Simon (1984) classified decisions into two broad categories according to the extent that the
process of decision-making can be pre-planned: Programmed Decision: these are decisions
made using standard rules, procedures or quantitative methods. To make a programmed
decision, the decision maker uses a performance program, a standard sequence of behavior that
organizational members follow routinely whenever they encounter a particular type of problem

10
or opportunity (George and Jones :429). For example, inventory control decisions, machine
loading decisions, scheduling, etcetera. Non-programmed Decisions: this type if decision deals
with unusual or exceptional situations. They are decisions made in response to novel problems
and opportunities. This type of decision according to Lucey (2005: 171), is associated with high
degree of uncertainty, cannot be delegated to low levels, may involve things, but always involves
people. Examples: merger, acquisitions, launching of new product, personnel appointments,
etcetera. Whether decision is of the programmed or non-programmed type, it depends hugely on
inputs from management information systems. Having good decision choices guarantees viable
decision in organizations (Vital and Shivraj, 2008; and Jawadekar, 2006). Rhodes (2010) avers
that MIS gives managers quick access to information. This can include interaction with other
decision support systems, information inquiries, cross referencing of external information and
potential data mining techniques. At other instances, MIS also is said to have revolutionalized
decision-making process through automated systems, through such systems, managers no longer
rely on 24hour service from workers, instead, machines are to be programmed to do things, such
as routine decisions, in place of humans (Jarboe, 2005).

Adebayo (2007) stressed that MIS provides information that is needed for better decision on
issues affecting organizations regarding humans and material resources. Lucey (2005:179)
argued MIS supplies information explores alternatives and provides support where the manager
takes the decision or the MIS takes the decision itself, especially the routine operational
decisions. Accordingly, at operational levels, many but not all decisions are structured with
known decision rules and objectives. Sometimes the decisions at such level are the semi-
structured type. See figure 3, for decision-making at three levels of organization and how MIS
assists at each level. Management Level Decision Type Information System Support Strategic
Management Unstructured Executive information system Tactical/Middle Management Semi-
Structured Expert systems, decision support systems Operational/Lower Management Structured
Transaction processing, automatic decision-making or accounting models.

Rhodes in lending voice to the discussion of how MIS affects decision-making, argued thus:
Management information system gives managers quick access to information. This can include
interaction with other decision support systems, information inquiries, cross-referencing of

11
external information and potential data mining techniques. These systems can also compare
strategic goals with practical decisions, giving managers a sense of how their decisions fit
organizational strategies (2010). Management information systems is also renowned for vesting
its operations on systematic methods, which ensures that decisions are made in a business are
orderly and well-planned – in effect, encourages objectivity during decision-making (Jewadekan,
2006:363 – 370). Jahangir (2005) suggests that the principles, strategies and modes of operation
in MIS can be intellectually used by macroeconomists to sieve between good and bad decisions.
Accordingly, once such sieving is done, good decisions are encouraged, while the bad ones are
jettisoned – eventually, such actions ensure positivity, in terms of decisions made by
organizations, which essentially link up directly to improving the entire decision process.

THEORITICAL FRAMEWORK
Concept of MIS:
Information is a set of classified and interpreted data used in decision making and it has also
been defined as ―some tangible or intangible entity which serves to reduce uncertainty about
future state or events‖. There are different levels of decision making, for which information can
be described as:
1. Source
2. Data
3. Inferences and predictions drawn from data
4. Value and choices
5. Action which involves course of action. Management information system has a purpose to
meet the general information needs of all the managers in an organization or in some subunits of
the organization. A subunit can be based on functional areas or can be viewed at management
levels. Considering the definition for MIS, one of the popular definitions describes management
information system (MIS) as "an organizational method of providing past, present and projected
information related to internal operations and external intelligence. It supports the planning,
control and operation functions of an organization by furnishing uniform information in the
proper time frame to assist the decision makers". The information in MIS describes the firm or
one of its major systems in terms of what has happened in the past, what is happening now and
what is likely to happen in the future. The information is provided in the form of reports and
12
outputs of mathematical simulations. There are two types of reports namely, periodic and special
report. All managers use the information output as they make decisions to solve the firm’s
problems. A management information system has also been defined as ''an integrated user
machine system for providing information to support operations, management and decision-
making functions in an organization. The system utilizes computers, manual procedures, models
for analysis, planning, control and decision making, and a database’’. All these definitions give a
concise understanding of MIS as a whole.
Management information systems (MIS) is an organized, diverse and automated information
system that is concerned with the process of gathering, storing and transferring relevant
information to support the management operations in an organization. The data is distributed
among the various departments in an organization. The processing of data takes place in various
forms such as graphs, diagrams, charts, reports to generate accurate and relevant information for
the management. MIS provides central storage of all the business information. MIS is used
across all levels in an organization. There are different types of management information
systems. This paper focuses on decision making information system. MIS plays a vital role in not
only collecting and man-aging information, but also representing it in various formats useful for
the management to make important organizational decisions.
MIS provides faster access to the required information which helps the organization to make
effective and timely decisions regarding every aspect such as investments, employments,
products, etc. depending upon the organization. Decision making basically refers to choosing a
certain line of action from among several alternatives. It is integral management that occurs in
every level of management and in every function. The effectiveness of the organization depends
upon the quality of decisions that informs its operation. Decision making is a major metric to
determine the organizations success or failure. This paper focuses on understanding the need,
benefits, types of MIS, the MIS model, decision making system and majorly the role of MIS in
decision making of the organization.

13
TYPES OF MIS AND USES

MIS CLASSIFICATION

MIS is a concept, which is a matter of degree rather than an absolute one. In management there
are perhaps few other areas other than MIS which gas created so much controversy. We would
make an attempt to try to look into different types of MIS as they have evolved during the course
of time.
1. Transaction Processing System

2. Management Information System

3. Decision Support System

4. Executive Support System

5. Office Automation System

6. Business Expert System

Transaction Processing System: It processes transactions and produces reports. It represents

the automation of fundamental, routine processing used to support business operations. It does
not provide any information to the user for decision making. TPS uses data and produces data.

Management Information System: MIS in an information system that processes data and
converts it into information. A management information system uses TPS for its data inputs. The
information generated by the information system may be used for control of operations, strategic
and long-range planning, short-range planning, management control and other managerial
problem solving.

Decision Support System: A decision support system is an information system application that
assists decision-making. DSS tends to be used in planning, analyzing alternatives and trial and
error search solutions. They incorporate a variety of decision-making models and thus area
capable of performing what-if analysis.

Executive Support System: An ESS is a special kind of DSS. It is specially tailored for the use
14
of chief executives of an organization to support his decision-making. Thus, ESS is a
comprehensive information system that includes various types of decision support systems, but it
is more specific and person oriented.

Office Automation System: Office automation refers to the application of computer and
communication technology to office functions. Office automation systems are meant to improve
the productivity of managers at various levels of management by providing secretarial assistance
and better communication facilities.

Business Expert System: A BES is a knowledge-based information system that uses its
knowledge about a specific, complex application area to act as an expert.

ROLES OF MIS:

THE PERFORMANCE MONITORING ROLE

MIS are not just statistics and data analysis. They have to be used as an MBO (Management by
Objectives) tool. They help:

❖ to establish relevant and measurable objectives

❖ to monitor results and performances (reach ratios)

❖ to send alerts, in some cases daily, to managers at each level of the organization, onall
deviations between results and pre-established objectives and budgets.

THE FUNCTIONAL SUPPORT ROLE

Business processes and operations support function is the most basic. It involves collecting,
recording, storing, and basic processing of data. Information systems support business processes
and operations by:
❖ recording, storing and processing sales data, purchase data, investment data, payroll
data and other accounting records

15
❖ recording, storing and processing inventory data, work in process data, equipment
repair and maintenance data, supply chain data, and other production/operations records
❖ recording, storing and processing personnel data, salary data, employment histories,
and other human resources records
❖ recording, storing and processing market data, customer profiles, customer purchase
histories, marketing research data, advertising data, and other marketing records
❖ recording, storing an processing business intelligence data, competitor analysis data,
industry data, corporate objectives, and other strategic management records
use of all the above to implement, control, and monitor plans, strategies, tactics, new products,
new business models or new business ventures.

THE DECISION SUPPORT ROLE

The business decision making support function goes one step further. It is an integral part of
making decisions. It allows users to ask "What if…?" questions: What if we increase the price by
5%? What if we increase price by 10%? What if we decrease price by 5%? What if we increase
price by 10% now, then decrease it by 5% in three months? It also allows users to deal with
contingencies: If inflation increases by 5% (instead of 2% as we are assuming), then what do we
do? What do we do if we are faced with a strike or a new competitive threat?
BENEFITSOFMIS

MIS makes a major difference for the business organizations. It provides several benefits such as

1) Effective and efficient coordination between Departments

2) Quick and reliable referencing

3) Access to relevant data and documents

4) Use of less labor

5) Improvement in organizational and departmental techniques

6) Management of day-to-day activities

16
7) Day-to-day assistance in a department and closer contact with the rest of the world.

8) Provides a valuable time-saving benefit to the workforce

For an organization the most important factor is to efficient and effective work in minimum
amount of time. MIS supports this aspect of gaining profit and ensures that employees do not
have to collect data manually for filing and analysis. Instead, that information can be entered
quickly and easily into a computer program. As the data is growing, it is becoming difficult for
business analysts to analyze the data, hence MIS provides a platform for building programs to
access the data in response to the queries by management. With faster access to needed
information, managers can make better decisions about procedures, future directions, and
developments by competitors, and make them more quickly.

17
 CHAPTER-III

INDUSTRY PROFILE & COMPANY PROFILE

INDUSTRY PROFILE

About IT Industry in India | Information Technology

In 2020, the global information technology industry took a small step back in terms of overall
revenue. As of August 2020, the research consultancy IDC was projecting global revenue of $4.8
trillion for the year, compared to their original estimate of $5.2 trillion. While the tech sector
fared better than many other industries during the pandemic, it was not immune to cutbacks in
spending patterns and deferment of major investments.

Moving forward, IDC projects that the technology industry is on pace to reach $5 trillion in
2021. If this number holds, it would represent 4.2% growth, signalling a return to the trend line
that the industry was on prior to the pandemic. Looking even further into the future, IDC expects
the pattern to continue, estimating a 5% compound annual growth rate (CAGR) for the industry
through 2024.

18
The United States is the largest tech market in the world, representing 33% of the total, or
approximately $1.6 trillion for 2021. In the U.S., as well as in many other countries, the tech
sector accounts for a significant portion of economic activity. CompTIA’s Cyberstates report
reveals that the economic impact of the U.S. tech sector, measured as a percentage of gross
domestic product, exceeds that of most other industries, including notable sectors such as retail,
construction and transportation.

Despite the size of the U.S. market, the majority of technology spending (67%) occurs beyond its
borders. Spending is often correlated with factors such as population, GDP and market maturity.
Among global regions, western Europe remains a significant contributor, accounting for
approximately one of every five technology dollars spent worldwide. However, as far as
individual countries go, China has clearly established itself as a major player in the global tech
market. China has followed a pattern that can also be seen in developing regions, where there is a
twofold effect of closing the gap in categories such as IT infrastructure, software and services,
along with staking out leadership positions in emerging areas such as 5G and robotics.

19
The bulk of technology spending stems from purchases made by corporate or government
entities. A smaller portion comes from household spending, including home-based businesses.
With the blurring of work and personal life, especially in the small business space, it can be
difficult to precisely classify certain types of technology purchases as being solely business or
solely consumer.

There are a number of taxonomies for depicting the information technology space. Using the
conventional approach, the industry market can be categorized into five top level buckets. The
traditional categories of hardware, software and services account for 56% of the global total. The
other core category, telecom services, accounts for 26%. The remaining 19% covers various
emerging technologies that either don’t fit into one of the traditional buckets or span multiple
categories, which is the case for many emerging as-a-service solutions that include elements of
hardware, software and service, such as IoT, drones and many automating technologies.

20
The allocation of spending will vary from country to country based on a number of factors. In the
mature U.S. market, for example, there is robust infrastructure and platforms, a large installed
base of users equipped with connected devices, and available bandwidth for these devices to
communicate. This paves the way for investments in the software and services that sit on top of
this foundation.

Tech services and software account for nearly half of spending in the U.S. technology market,
significantly higher than the rate in many other global regions. Countries that are not quite as far
along in these areas tend to allocate more spending to traditional hardware and telecom services.
Building out infrastructure and developing a broad-based digital workforce does not happen
overnight. Scenarios do exist, however, whereby those without legacy infrastructure – and the
friction that often comes with transitioning from old to new – may find an easier path to jump
directly to the latest generation of technologies.

21
Although IDC is predicting a return to solid growth, the environment is more uncertain than any
in recent memory. Several factors could swing actual spending in either direction. On the upside,
technology firms are planning to capitalize on the ongoing digitalization of business, whether
that is expanding engagements with their current customer base or reaching into new segments.
Additionally, technology firms are applying lessons learned from a challenging year and placing
the spotlight on their internal operations, including sales and marketing efforts.

For the most part, negative sentiment is driven by uncertainty. Top of mind are any continued
business struggles as the COVID epidemic drags on. Beyond that, the specter of some
unexpected event feels more real after the events of last year. Ultimately, customers may
postpone purchases or IT projects even further as they deal with uncertainty in their own space.
Typical hurdles such as the availability of skills are still in the picture, but for most companies,
the plans for 2021 are defined more by the unknown than quantifiable challenges.

22
The enormity of the industry is a function of many of the trends discussed in this report.
Economies, jobs, and personal lives are becoming more digital, more connected and more
automated—a trend that is only accelerating after recent events. The platform for computing has
become much more stable, with access to technology no longer limited by location or
constrained to certain activities. As a result, more energy is pouring into creative solutions,
further expanding the opportunities for both IT professionals and IT channel firms.

The Information Technology & Information Technology Enabled Services (IT-ITeS) sector is a
field which is undergoing rapid evolution and is changing the shape of Indian business standards.
This sector includes software development, consultancies, software management, online services
and business process outsourcing (BPO).According to an article in the Times of India, India's
liberalization was possible due to its IT industry. In the 1990s, the industry started off with an
export of nearly $100 million with around 5,000 employees. Now it is an industry that thrives
globally and India's IT exports are now around $70 billion with 2.8 million employees working
in this sector. The article states that the IT sector is one of the top two industries in the country
today.

India's IT industry is expected to grow at a rate of 12 - 14% during 2016 - 2017 as per a report by
India's software industry body National Association of Software and Services Companies
(NASSCOM.) This clearly shows that information technology is a sector which will likely be
one of the emerging markets in the days to come as India's economy requires more hardware,
software and other IT services. In a NASSCOM-McKinsey report, India's position in the global
offshore IT industry is based on five factors - abundant talent, creation of urban infrastructure,
operational excellence, conducive business environment and finally, continued growth in the
domestic IT sector.

IT Industry in India 2017

IT BPM industry revenues (excluding hardware) for the Financial Year 2016-17 is estimated to
be at US$ 154 billion.

IT sector contributed to India's GDP by 7.7% in the year 2016.

23
In the Financial Year 2016, TCS stood as the market leader with about 10.4% contribution to
India's IT and ITeS sector revenue.

The IT market is quite competitive with the top 5 IT firms contributing over 25% to the total IT
revenue.

For the Financial Year 2017, the domestic revenue is estimated to be at US$ 38 billion while the
export revenue is estimated to be at US$ 117 billion.

The IT industry is heavily influenced by factors like the global market and sustenance of its rate
of growth. The recession in the United States also impacted the IT community in India
negatively. This segment is promising and has vast potential, but there are concerns regarding the
demand-supply gap, which is widening. Some challenges which the industry is facing are
inadequate infrastructure, tax issues and limited preferential access for local firms. China and
Taiwan are examples of low-cost destinations, and India needs to change its current tax structure
so that it can outdo competition from other countries.

One of the biggest benefits that the computer and IT industry provides in India is the
employment it can generate. Other benefits are export and Foreign Direct Investments (FDI).
New markets have opened up in the Middle East, Africa, Eastern Europe, and South and South
East Asia. India is now a major destination for IT outsourcing. There is no dearth of IT job
opportunities in India. In fact, India is expected to overtake the US to have the greatest number
of software developers in 2018 (52 lakh developers in India against America’s 42 lakhs).

24
The top IT companies in India that offer job opportunities in this field are Tata Consultancy
Services (TCS), Wipro Technologies, Cognizant, Yahoo!, Google, Tech Mahindra, Infosys
Technologies, HP ,Capgemini, iGATE Patni, Accenture, L&T, EY, Convergys, Mphasis,
Genpact, HCL Technologies and Godrej Infotech. Cities like Bengaluru, Delhi, Noida, Gurgaon,
Hyderabad, Chennai, Bombay and Cochin are some of the places which have developed into
potential IT hubs of the country, thanks to the presence of these top IT companies. These are
now key players which contribute to the growth of the Indian economy through
telecommunication, software development, design, mobile commerce, e-commerce, BPO and
knowledge process outsourcing (KPO).

The IT industry is one which is not limited to software development alone. Technology can be
applied in libraries, hospitals, banks, shops, prisons, hotels, airports, train stations and many
other places through database management systems, or through custom-made software as seen
fit.

Among other sectors, the IT sector in India has been driving growth for the last decade and more,
and has the potential to continue doing so for the next couple of years if shortcomings are met
and challenges are faced.
25
Sector Profile: Information technology (IT)Information technology (IT)industry in India has
played a key role in putting India on the global map. IT industry in India has been one of the
most significant growth contributors for the Indian economy. The industry has played a
significant role in transforming India’s image from a slow-moving bureaucratic economy to a
land of innovative entrepreneurs and a global player in providing world class technology
solutions and business services. The industry has helped India transform from a rural and
agriculture-based economy to a knowledge-based economy.

Information Technology has made possible information access at gigabit speeds. It has made
tremendous impact on the lives of millions of people who are poor, marginalized and living in
rural and far-flung topographies. Internet has made revolutionary changes with possibilities of e-
government measures like e-health, e-education, e-agriculture, etc. Today, whether its filing
Income Tax returns or applying for passports online or railway e-ticketing, it just need few clicks
of the mouse. India’s IT potential is on a steady march towards global competitiveness,
improving defense capabilities and meeting up energy and environmental challenges amongst
others.

IT-ITeS sector in India, with the main focus on increasing technology adoption, and developing
new delivery platforms, has aggregated revenues of USD 88.1 billion in FY2011, while
generating direct employment for over 2.5 million people. Out of 88.1 billion, export revenues
(including Hardware) have reached USD 59.4 billion in FY2011 while domestic revenues
(including Hardware) of about USD 28.8 billion.

Government Initiatives:

After the economic reforms of 1991-92, major fiscal incentives provided by the Government of
India and the State Governments, like, liberalization of external trade, elimination of duties on
imports of information technology products, relaxation of controls on both inward and outward
investments and foreign exchange, setting up of Export Oriented Units (EOU), Software
Technology Parks (STP), and Special Economic Zones (SEZ), has enabled India to flourish and
acquire a dominant position in world’s IT scenario.

In order to alleviate and to promote Indian IT industry, the Government of India had set up a
National Task Force on IT and Software Development to examine the feasibility of strengthening
26
the industry. Venture capital has been the main source of finance for software industry around
the world. In line with the international practices, norms for the operations of venture capital
funds have also been liberalized to boost the industry.

The Government of India is also actively providing fiscal incentives and liberalizing norms for
FDI and raising capital abroad.

Financial Assistance:

While the underlying theme of 2010 was that of steady recovery from recession, thanks to the
accelerated recovery in emerging markets, worldwide spending in IT products and services
increased significantly in 2011. In 2011, India’s growth has reflected new demand for IT goods
and services, with a major surge in the use of private and public cloud and mobile computing on
a variety of devices and through a range of new software applications.

High inflow of FDI in the IT sector is expected to continue in coming years. The inflow of huge
volumes of FDI in the IT industry of India has not only boosted the industry but the entire Indian
economy in recent years. Foreign direct investment (FDI) inflow rose by more than 100 per cent
to US$ 4.66 billion in May 2011, up from US$ 2.21 billion a year ago, according to the latest
data released by the Department of Industrial Policy and Promotion (DIPP). This is the highest
monthly inflow in 39 months.

Foreign technology induction is also encouraged both through FDI and through foreign
technology collaboration agreements. India welcomes investors in Information Technology
sector. Greater transparency in policies and procedures has made India an investor friendly
platform. A foreign company can hold equity in Indian company’s up to 100%.

Research & Development:

To support Research & development in the country and promoting Startups focused on
technology and innovation, a weighted deduction of 150% of expenditure incurred on in-house
R&D is introduced under the Income Tax Ac. In addition to the existing scheme for funding
various R&D projects have been funded through new scheme like Support International Patent
Protection in Electronics & IT (SIP-EIT), Multiplier Grants Scheme (MGS).

27
The government has initiated the setting up of an Open Technology Center through NIC aimed at
giving effective direction to the country on Open Technology in the areas of Open-Source
Solutions, (OSS), Open Standard, Open Processes, Open Hardware specifications and Open
Course-ware. This initiative will act as a National Knowledge facility providing synergy to the
overall components of Open Technology globally.

Regulations:

After the economic reforms of 1991-92, liberalization of external trade, elimination of duties on
imports of information technology products, relaxation of controls on both inward and outward
investments and foreign exchange and the fiscal measures taken by the Government of India and
the individual State Governments specifically for IT and ITES have been major contributory
factors for the sector to flourish in India and for the country to be able to acquire a dominant
position in offshore services in the world. The major fiscal incentives provided by the
Government of India have been for the Export Oriented Units (EOU), Software Technology
Parks (STP), and Special Economic Zones (SEZ).

Challenges:

Cyber security and quality management are few key areas of concern in today’s information age.
To overcome such concerns in today’s global IT scenario, an increasing number of IT-BPO
companies in India have gradually started to emphasize on quality to adopt global standards such
as ISO 9001 (for Quality Management) and ISO 27000 (for Information Security). Today,
centers based in India account for the largest number of quality certifications achieved by any
single country.

India aims to transform India into a truly developed and empowered society by 2020. However,
to achieve this growth, the sector has to continue to re-invent itself and strive for that extra mile,
through new business models, global delivery, partnerships and transformation. A collaborative
effort from all stakeholders will be needed to ensure future growth of India’s IT-ITeS sector. We
will need to rise up to the new challenges and put in dedicated efforts toward providing more and
more of end-to-end solutions to the clients to keep the momentum going.

28
India is now one of the biggest IT capitals in the modern world and has presence of all the major
players in the world IT sector. HCL, Wipro, Infosys and TCS are few of the household names of
IT companies in India.

Future prospects:

Globalization has had a profound impact in shaping the Indian Information Technology industry.
Over the years, verticals like manufacturing, telecom, insurance, banking, finance and lately the
retail, have been the growth drivers for this sector. But it is very fast getting clear that the future
growth of IT and IT enabled services will be fueled by the verticals of climate change, mobile
applications, healthcare, energy efficiency and sustainable energy. The near future of Indian IT
industry sees a significant rise in share of technology spend as more and more service providers
both Indian and global target new segments and provide low cost, flexible solutions to
customers.

By 2025, IT sector is expected to generate revenues of USD 130 billion (NASSCOM) which will
create a transformational impact on the overall economy. IT spending is expected to significantly
increase in verticals like automotive and healthcare while the government, with its focus on e-
governance, will continue to be a major spender.

However, to achieve this growth, the sector has to continue to re-invent itself and strive for that
extra mile, through new business models, global delivery, partnerships and transformation. A
collaborative effort from all stakeholders will be needed to ensure future growth of India’s IT-
ITeS sector. We will need to rise up to the new challenges and put in dedicated efforts toward
providing more and more of end-to-end solutions to the clients to keep the momentum going.

The top IT companies in India that offer job opportunities in this field are Tata Consultancy
Services (TCS), Wipro Technologies, Cognizant, Yahoo!, Google, Tech Mahindra, Infosys
Technologies, HP ,Capgemini, iGATE Patni, Accenture, L&T, EY, Convergys, Mphasis,
Genpact, HCL Technologies and Godrej Infotech. Cities like Bengaluru, Delhi, Noida, Gurgaon,
Hyderabad, Chennai, Bombay and Cochin are some of the places which have developed into
potential IT hubs of the country, thanks to the presence of these top IT companies. These are
29
now key players which contribute to the growth of the Indian economy through
telecommunication, software development, design, mobile commerce, e-commerce, BPO and
knowledge process outsourcing (KPO).

The IT industry is one which is not limited to software development alone. Technology can be
applied in libraries, hospitals, banks, shops, prisons, hotels, airports, train stations and many
other places through database management systems, or through custom-made software as seen
fit.

Among other sectors, the IT sector in India has been driving growth for the last decade and
more, and has the potential to continue doing so for the next couple of years if shortcomings are
met and challenges are faced.

The IT industry is heavily influenced by factors like the global market and sustenance of its rate
of growth. The recession in the United States also impacted the IT community in India
negatively. This segment is promising and has vast potential, but there are concerns regarding the
demand-supply gap, which is widening. Some challenges which the industry is facing are
inadequate infrastructure, tax issues and limited preferential access for local firms. China and
Taiwan are examples of low-cost destinations, and India needs to change its current tax structure
so that it can outdo competition from other countries.

One of the biggest benefits that the computer and IT industry provides in India is the
employment it can generate. Other benefits are export and Foreign Direct Investments (FDI).
New markets have opened up in the Middle East, Africa, Eastern Europe, and South and South
East Asia. India is now a major destination for IT outsourcing. There is no dearth of IT job
opportunities in India. In fact, India is expected to overtake the US to have the greatest
number of software developers in 2018 (52 lakh developers in India against America’s 42
lakhs).

According to an article in the Times of India, India's liberalization was possible due to its IT
industry. In the 1990s, the industry started off with an export of nearly $100 million with around
5,000 employees. Now it is an industry that thrives globally and India's IT exports are now

30
around $70 billion with 2.8 million employees working in this sector. The article states that the
IT sector is one of the top two industries in the country today.

India's IT industry is expected to grow at a rate of 12 - 14% during 2016 - 2017 as per a report by
India's software industry body National Association of Software and Services Companies
(NASSCOM.) This clearly shows that information technology is a sector which will likely be
one of the emerging markets in the days to come as India's economy requires more hardware,
software and other IT services. In a NASSCOM-McKinsey report, India's position in the global
offshore IT industry is based on five factors - abundant talent, creation of urban infrastructure,
operational excellence, conducive business environment and finally, continued growth in the
domestic IT sector.

31
 COMPANY PROFILE

About Accenture

Accenture, a global professional services company with 482,000 people in more than 120
countries, provides a range of services and solutions in strategy, consulting, digital, technology,
and operations. Combining deep experience and specialized skills across more than 40 industries
and all business functions—underpinned by a worldwide delivery network—Accenture works at
the intersection of business and technology to help clients improve performance and create
sustainable value for stakeholders.

The company defines NEW as the combination of digital-, cloud- and security-related services
enabled by innovative technology. The company’s Accenture Innovation Architecture brings
together Accenture Research to identify market and technology trends, Accenture Ventures to
invest in growth-stage companies, Accenture Labs to incubate and prototype advanced concepts
through applied R&D, and Accenture Studios to build solutions for clients with speed and
agility.

Accenture now has 10 innovation hubs across the U.S., destinations where employees work side-
by-side with clients to ideate, rapidly prototype, and launch transformative ideas that help them
reimagine their futures and solve their biggest challenges. In these centers, clients have hands-on
access to transformative emerging technologies like artificial intelligence, blockchain, robotics,
drones with computer vision, and virtual reality.

Specialized Careers

Every Accenture practice offers a different way to create innovation:

 Accenture Strategy shapes the future at the intersection of business and technology.
 Accenture Consulting transforms businesses through industry expertise and insights.
 Accenture Digital creates value through new experiences, new intelligence, and new
connections.
 Accenture Technology powers businesses with cutting-edge solutions using established
and emerging technologies.
32
 Accenture Operations delivers outcomes through infrastructure, cloud and business
process services.
 Accenture Security drives tailored cyber security services that build resilience from the
inside out.

Investing in People

Accenture invested more than US$927 million in 2018 in learning and professional development.
Accenture Connected Learning—a virtual campus of connected classrooms, more than 800
digital learning boards, and thousands of online courses—supports learning anywhere, anytime,
linking its people to professional content and world-class experts from inside and outside
Accenture.

Accenture is committed to helping its people achieve their best performance every day. The
Performance Achievement experience, introduced in 2016, is designed not only to elevate
individual performance, but also the performance of a team. Team leaders regularly discuss the
team’s priorities, strengths and engagement, and incorporate real-time feedback.

Innovation Driven by a Commitment to Equality

Accenture fosters a ―culture of cultures‖ where its people experience a sense of belonging and
can be their best professionally and personally. Creating this inclusive workplace means ensuring
people feel comfortable engaging in honest, open dialogue about difficult topics—such as bias
and inclusion—without judgment or career limitation.

In 2018, the company launched an interactive training, ―Unconscious Bias—Mitigating It

Together,‖ which demonstrated how to identify micro-aggressions in the workplace. To date,
more than 40,000 of its managers and above have taken the course.

Accenture has also set bold goals on the path to gender equality. By the end of 2018, its global
workforce comprised more than 42 percent women and 29 percent of executives (manager and
above) were women.

33
Improving the Way, the World Works and Lives

Innovating responsibly is fundamental to Accenture’s culture and the company empowers its
people to advocate for the positive impact of innovation for their clients, people, partners and
communities. Through its global Skills to Succeed initiative, Accenture is on track to equip more
than 3 million people by 2020 with the skills to get a job or build a business.

Accenture is proud to be a responsible corporate citizen, using its global capabilities and digital
experience to innovate society and shape responsible business, and its people are passionate
about giving back. In 2018, they contributed approximately 854,000 hours to company-
sponsored corporate citizenship activities, including pro bono consulting projects, and gave more
than 311,000 hours of their own time through Accenture-facilitated volunteer events.

History
Accenture was previously a business and technology consulting division of an accounting
organization called Arthur Andersen. The first undertaking was automating payroll
processing and manufacturing for a client in Kentucky. In 1989, Arthur Andersen and
Andersen Consulting became separate units of Andersen Worldwide Société
Cooperative (AWSC). On 1 January 2001, Andersen Consulting adopted its current name,
"Accenture".

Today, Accenture has approximately 204,000 workforces with approximately 4,500 senior
executives and can claim their global reach to consist of offices and operations in more
than 200 cities in 53 countries situated in the Americas, Asia-Pacific, Europe, Middle East
and Africa. Pierre Nanterme, a French business executive, is currently the chairman and
CEO of Accenture.
Headquartered in Dublin since 2009, Accenture offers services in widely 5 categories
which are Communications, Media and Technology, Financial Services, Products,
Resources, Health and Global Resources. Within these broad groupings, Accenture
provides strategic, technological, business, operational and digital solutions to numerous
sub-industries.
34
Accenture’s strength is using its technology capabilities and industrial knowledge for the
founding of new business and technology trends and developing solutions to help clients
around the world enter new markets or to increase revenues in existing markets. Improving
operational performance and teaching clients how to deliver their products and services
more effectively and efficiently is one specialty area of Accenture.
Accenture's high-performance business strategy is purely based on its experience in
consulting, technology and outsourcing to improve its client's performance. The key to this
is its Matrix organizational structure which works on a project basis. In Accenture, each
project has a project manager and a functional manager. Thus, each employee or project
worker has two managers who ensure that work is done smoothly and efficiently.
While on the outside Accenture looks like a ruthless and robust clockwork machine, we can
see an extremely harmonious and comfortable work culture. Cultural diversity is promoted
and place due emphasis on team building initiatives, which keep in line with Accenture’s
core value of attracting, developing and retaining the best talents for their business.
The company is also no stranger to awards and acclaim. It obtained recognition as a Global
Leader when it achieved a ranking of 47 on Interbrand’s Best Global Brands study. It was
announced as a Top 20 highest performing tech company in 2009. Accenture was named
to Universe’s 2010 World’s Top 50 Most Attractive Employers, ranking in the top 25 on
both Business and Engineering lists.

Newsweek ranked the company No. 11 overall and No. 1 in the Industrial Goods sector in
its 2010 Green Rankings. In 2010, Accenture was recognized in CIO Magazine’s ―CIO
100‖ in the ―Business Services/Consulting‖ industry. With multitudes of experience and a
talented workforce, Accenture today is leading global corporation providing solutions to
clients spread across the world.

Full Name : Accenture

Founded : 1989

Founder : Arthur E. Andersen

35
Arthur E. Andersen

CEO : Pierre Nanterme

Industry : Technology

Sector : Public

Country : Ireland

Website : accenture.com

KEY AWARDS

AWARDS AND RECOGNITION

No. 40 on FORTUNE’s World’s Most Admired Companies, marking 16 consecutive years

(2003-2018); No. 1 in the IT

Services category for five

consecutive years

(2014-2018)

KEY AWARDS

No. 53 on Barron’s 100 Most Respected American Companies (2017)

No. 37 -2017
36
A list (2016-2017)

No. 32 13 cons KEY AWARDS

Inducted

(2007-2017)

37
G.I. Jobs' Military Friendly Employers, marking five consecutive years (2013-2017), silver
award winner.

38
 CHAPTER – IV
DATA ANALYSIS ANS INTERPRETATION

MIS AT ACCENTURE

GENERAL INFORMATION

ACCENTURE is one of the first Indian companies to realize the potential and importance of
information technology and adopt automation and IT. The organization started
computerizing its systems as early as 1968.The organization has traveled a long way from the
days in 1968 when it was using simple keypunching machines. Significant improvements have
been made in the application systems and infrastructure. From Batch processing to on-line
systems, from IBM1401 to the latest UNIX and Windows 2003 based machines it has made
timely transitions determined by available technologies and business requirements.

ACCENTURE has made a quantum jump from in-house developed systems using Oracle 9i and
Developer 6i to an ERP based solution. This decision was solely based on its strategic objectives
and the business benefits that are expected to follow. With this move people, business processes
and technologies across the country are aligned.
The implementation of ERP solution for process control is shown in the figure below.

39
Fig.1 The ERP implementation for process control at ACCENTURE .

IT department is still continuously working on improving the functionality and removing the
errors of the system. As a result, system is becoming better day-by-day, thus improving the
productivity of the company.

NEED FOR AN INTEGRATED MIS

The benefits associated with an integrated MIS are

➢ Better processing of the large volume of data in an organization.

➢ Reducing the Redundancy of Data that occurs in case of separate packages.

40
➢ Availability of all the required information about any department through a
common system.
➢ Making the system capable of supporting the managers in making decisions.

➢ Facilitate the communication between the various regional offices of the

company and the corporate office along with the main plant.
➢ Use of online data to speed up the information flow of the organization and
facilitate decision-making

FUNCTIONS PROVIDED BY CURRENT MIS

Plant (Manufacturing & Maintenance)

Production

 Break down and Plant performance Module

 MIS Reports and stoppage Module, Stock position

Raw Materials Management System

 Integration with Weigh Bridge and Security Gate

 Daily stock, issue position and bill passing

 Transport Freight Payment Systems

Weigh Bridge

 Integrated with Security Gate

 Stopped one mechanical weigh bridge

 500 trucks can weigh for gross and tare in single day500x2 = 1000
 Time Management Reports, Truck Movement reports

 Weighment is integrated with invoice cum challan freight

41
 Payment

 Truck position inside and outside the plant.

Computerized Preventive Maintenance Software

 Both plants are using this module

 Preventive Maintenance and Break down Module

 Shutdown module and integrated with inventory

 Forecasting of spares and skills usage module

Inward & Outward Materials Security

 Control on returnable goods

Work Order and analysis

 Work Order will be prepared by authorized person

 Provided to all departments. Integrated with Rate Master

 And budget.

Labour Deployment and Accounting System

 Daily supply of Contractor Labour deployment

 Against regular, adhoc and shutdown requirements

 Daily/monthly/yearly analysis reports

 Contractor labour Bill passing system

42
Commercial Applications

Marketing Accounting and analysis System

 Excise module and Sales Tax Module

 Transport Bill passing module

 Order Confirmations and Dispatch Instruction

 Free Market Requirements, Railway Receipt

 Commercial Invoice, Debit Note, Credit Notes.

Stores Inventory & Non-Inventory

 On Line indent, Issue and Receipt Materials

 Delivery Schedule

 Controlling the inventory

 Controlling the increased inventory

 Stores Ledger, consumption Summary

 MIS reports, Budget V/s Actual Consumption.

 Integrated with financial Package

 Repair & maintenance inventory, Department Wise Expenses.

Purchase Management System

 Purchase Order integration with indent

 On line enquiry, Party wise information

 Pending list of purchase order

 MIS reports, Purchase / Indent Register

43
 Payment Advice System (Advance, regular)

Financial Accounting System

 All types of voucher feeding

 Purchase and freight bill passing

 Other Expenses bill passing and TDS Module

 General Ledger, Sub Ledger and Trial balance of two

 Financial years.

 Auto payment advice, Bank forwarding letters, payment

 System, Overhead Analysis reports.

 Integrated with inventory and Payroll module MIS Reports

 Cash Budget,

Vehicle Movement

 Controlling on Taxi, Car etc

On line General information System

 Information provided to Users about

 On line Leave status I.e., opening, availed and closing status

 Electricity Deduction Employee wise, Quarter wise

 Over time Status department wise

 Welfare rules and Regulations, Telephone list, Accidental etc.

 Actual Consumption against budget, Welfare information

44
Human Resource Development

 Topic Courses, General Awareness Programme,

 TNA of Workmen, TNA of LCW, Individual record of ext/int

 Training, Pending Training etc.

Payroll & PIS Module

 Payslip of Staff, Worker, School, Badli & Casual Worker

 PF, VPF, Bonus, Gratuity Module

 LIC, CTD, Thrift Society, Co-operative advances Module.

 Recovery & Deduction, PIS and Income Tax Employee wise

 Integrated with Financial Package

 Over Time, C-off Module

 Payroll of Marketing Department (Transferred from HO)

Sales Accounting Systems

 Sales Accounting Systems, Rent Payment System

 Data loading, Expenses Payment System,

 Freight Payment, MIS, Transferring in FAS

Gate Pass System (Returnable &Non-returnable goods)

 All goods send through Computerized Gate Pass

 Integrated with Gate System.

 Pending repair items information

45
Architecture of MIS at Accenture

46
Inventory Management Module of Current MIS

Current MIS of the company is basically an In-house developed system, also comprising of few
specialized readymade software packages bought from outside developers. It comprises of 11
main modules covering all the main functions of the company.
Inventory Management Module is one of the most important parts of the system. It is highly
integrated with the other modules and capable of functionalities like Auto Alarming when
inventory is low. It is capable of generating more than 200 different types of reports to help
managers in different required ways. Its main parts include Inventory issue, purchase, bill
passing, other OER passing, freight passing, stock updating etc.

DFDs and Data processing diagrams:

Inventory Package Context Level Diagram (CFD):

47
Inventory Package Issue DFD

48
Inventory Purchase DFD:

49
Data Processing (Full Inventory Module)

50
Application used for Work order Preparation at the ACCENTURE:

1. ITEM CODE CREATION

51
 There are 9 types of item group in Non-Catalogue Item

– Medicines 806

– Stationary 807

– Repair Order 808

– Transportation Order 809

– Raw materials 810

– Capital Orders 811

– Job Orders 812

– Laboratory Items 813

– Direct book orders 814

2. Indent Posting

3. Indent Sanctioning 4. Indent Type Updation

52
5. Order Preparation

6. Order Printing

53
IDENTIFICATION OF PROBLEMS

After analyzing the system properly, we came to a basic conclusion that system is working fine
at an overall level and consisting of very minimal problems. These problems can’t be stated as
such problems and instead can be stated as future path. Still, we tried to jot down the few of
them, which are as follows: -
 Still lack of system integration after a level. Though inventory management module
is integrated well with all the other modules like financial system, thus reducing the redundancy.
But still there is need of paper work and manual intervention when reordering is required.
System cannot be configured to reorder automatically, even for the fast-moving raw material.
 Lack of Web Integration. ACCENTURE hasn’t still employed the concept of taking
orders or ordering through web and have no integration of its system to its website.

 Legacy Network Support. Backbone network used by ACCENTURE is still the

same, which they used in 1993. They haven’t upgraded the network support from then, which has
started creating problems for them already. As MIS of the company is improving day-by-day
including more and more functionalities, the network has already become very slow.
 Lack of training to managers to effectively use the decision support functionalities
of system. This is another problem that we felt at the company. IT department is basically
making the improvements in the system continuously with new added functionalities, but there is
lack of training to managers to effectively use these functions in way that can support them to
make better decisions. For example, on an average, a manager uses only 10-15 types of reports
out of more than 200 types of reports available.

54
 CHAPTER –V
SUGGESTIONS AND CONCLUSION

RECOMMENDATIONS

Considering the given problems, their analysis and research on comparative MIS systems used in
the similar kind of industries, our group is presenting following recommendations for the
company.
 IT department of the company should now work towards integrating the system on a
higher level and making the company Paper-Less Office. This should be done by integrating the
system in a way that the manual intervention be minimized in the day-to-day process.
 The company should also start Web-Based ordering and selling, so that to be able to
catch up with the growing industry.
 As more improvements in MIS would be done, and Web-support to be also
incorporated, it is more than sure that current Network available is going to crash. To cop this,
company needs to upgrade its network. For this purpose, we suggest the tie-up of company with
some outside contractors like IBM or CISCO to continuously upgrade and maintain their
network.
 With each up gradation, we suggest training to the managers of the company about
effectively using the added functionalities and use of them in a better way. This can be also done
by providing a handbook along with each up gradation.

55
GANTT CHART

56
57
58
CONCLUSION

Management Information Systems provides accurate, timely, relevant and complete information
necessary to facilitate decision making in an organization. It helps in planning, control and
operational functions to be carried out effectively and efficiently. It provides a wide range of
decision alternatives for the decision makers, enabling them to make their choice depending on
the system and the situation. It ensures that the choice results in more often, a positive outcome.
These are the major reasons why MIS is chosen by renowned organizations for decision making
and for management of information.
MIS with all of its advantages has a few challenges that needs to be overcome. Organizations
should ensure top level management involvement for smooth functioning of the organization
when it comes to MIS. Decision making inn such organizations would be faster and in line with
the modern and efficient business practices. Business owners must learn to cope up with the
ever-changing trends in MIS and decision making, without which it will be very challenging to
make positive progress in decision making. Finally, it is vital to remember that improvement in
decision making is fundamentally meant to ensure customer satisfaction while businesses
continue to flourish in success. The MIS strategies should be adopted as per the requirement and
should aim to achieve the business goals.

59
Bibliography

Officials Contacted from:

Mr. Sanjay Senapati (Deputy Manager, IT Department), Accenture.

Secondary Sources

1. Management Information Systems – A Managerial Perspective, D.P. Goyal

2. www.wikipedia.org

3. www.accenture.com

4. www.tcs.com

5. www.sap.com

60