PT.

HITACHI TERMINAL SOLUTIONS INDONESIA

Menara BCA 39th Floor, JL. MH. Thamrin No.1 Jakarta 10310, INDONESIA

CE ACTIVITY REPORT
DATE : 2021-07-06
SERVICE OBJECT INFORMATION
Incident Number 20210705056 ERROR INFORMATION
SO Number 20210705056 Error Category 1 Error Code 1
Engineer Name Tulus Erickson Error Category 2 Error Code 2
WSID / SERIAL NO 1240 / FDC06138 Error Category 3 Error Code 3
Customer DANAMON_MS Error Category 4 Error Code 4
Location PEKANBARU WAHID HASYIM 2 ENVIRONMENT
Area PEKANBARU Voltage 219 UPS Ready
Contract Status CALL OUT Grounding 1.7 AC Ready
Service Type Preventive Maintenance Temperature 24 IT Transformer Ready
Coordinate 0.5273403,101.4472238 ONSITE VERIFICATION
EVENT
Event Date Time
drafted 2021-07-05 14:40:55
arrive 2021-07-06 14:21:46
start 2021-07-06 15:20:13
finish 2021-07-06 16:21:39
* datetime are based on Jakarta (WIB) timezone

MAINTENANCE CHECKLIST
ITEMS Check Adjust Clean Replace
Hand&/FaceCamera V 0 V 0
Receipt/JrlPrinter V V V 0
CardReader V V V 0
EPP/Keypad V 0 V 0
UR/BillUnit/Dispenser V V V 0
LCD/Touchscreen V 0 V 0
Bezel/Antiskimming V 0 V 0
PinpadCover V 0 V 0
UPS V 0 V 0

PARTS REPLACEMENT
REMOVED MODULE/UNIT INSTALLED MODULE/UNIT
PART NAME/NUMBER SERIAL NUMBER PART NAME/NUMBER SERIAL NUMBER

REPORTED PROBLEM Preventive Maintenance

PROBLEM DESCRIPTION Preventive Maintenance.
DETAIL ACTION Check and clean all modules.test all devices ok.test all function ok..test online, Test transaction
success.
NOTE ID ATM : 1240.SSB : 5500FDC06138.Pengecekan UPS (Ready tapi tidak Backup- Merk : Topaz SN
1307020304.Stabilizer Ready, (Posisi dalam Box tidak terjangkau.DVR+CCTV ada tapi tidak
terjangkau.Stiker ID ATM kabur tidak kelihatan karena tertimpa cat warna mesin.
WITNESS NAME Sonya

WITNESS SIGNATURE :

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