ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE

Tutorial 10
Topic
Process Automation continued…

Questions

Question 1
Describe the five-(5) step method used to transform a business-oriented process model into an executable
form.

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Question 2

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Assume you have to automate the loan assessment process model for a loan provider. See Solution 3.7

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(Dumas et al, 2013, p.92)—a copy is provided on page 3.

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a). List and classify the tasks of this process into manual, automated and user ones.
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b). Represent these with appropriate task markers (see Table 1).

Table 1
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Task Type Marker

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c). Review Automated tasks the manual tasks of this model in and explain if an how they can
be  Service task linked to a BPMS. Indicate why this is of value to a business
organisation.
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 Script task
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 Send task
Question 3
 Receive task
Consider the loan assessment model from Question
User task
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2.
Manual tasks
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a). Identify the modeling elements that cannot be interpreted

by a BPMS.

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ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE

Question 4
Consider the loan assessment model from Question 2.

Are there any activities that can be aggregated?

Hint: candidate tasks for aggregation may not necessarily be consecutive due to a sub-optimal order of tasks in the
business-oriented model. In this case, you need to resequence the tasks first.

Extension Question:

Question 5
Consider the sales process model in Figure 9.9.

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(Dumas et al, 2013, p.326)

Figure 9.9 shows the model for the sales process of a business-to-business (B2B) service provider. The
process starts when an application is received from a potential client. The client is then sent information
about the available services and a response is awaited either via e-mail or postal mail. When the response
is received, the next action is decided upon. Either an appointment can be made with the client to discuss
the service options in person, or the application is accepted or rejected right away. If the application is
accepted, an offer is sent to the client and at the same time the application is filed. If it is rejected, the
client is sent a thank-you note and let go. If an appointment has to be made, this is done and at the time of
the appointment, the application is discussed with the client. Then the process continues as if the
application had been accepted right away.

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ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE

a). Identify the type of each task and find ways of linking the manual tasks to a BPMS.

b). Remove elements that cannot be interpreted by a BPMS.

c). Complete the model with control-flow and data aspects required for execution.

d). Bring the resulting model to a granularity level that is adequate for execution.

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 ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE
Question 2 – Attachment

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Solution 3.7
(Dumas et al, 2013, p.92)
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