ORGANIZATIONAL

BEHAVIOR
 Organizational behavior is the academic study of how
people interact within groups. The principles of the
study of organizational behavior are applied primarily

What is in attempts to make businesses operate more

effectively.

Organizational The study of organizational behavior includes areas of

Behavior? research dedicated to improving job performance,

increasing job satisfaction, promoting innovation, and
encouraging leadership and is a foundation of
corporate human resources.
 Factors Affecting
Organizational Behavior

People Structure Technology Environment

 PEOPLE

The people within an organization are one of the primary

influences over the overall organizational behavior
within a company. The interactions between individual
employees is, in fact, one of the main areas of study
within the field of organizational behavior. Various
personal characteristics that may influence
organizational behavior include the education level of
STRUCTURE
employees, their backgrounds, abilities and beliefs.

The structure of a company refers to the

organization of individuals in various roles and
the relationships, both formal and informal,
between those roles. The number of levels in an
organization also influences the company's
organizational behavior.
 TECHNOLOGY

The use of technology is an often overlooked

component of organizational behavior.
Technology also affects organizational
behavior in that it allows companies to
increasingly allow employees to work from
home, resulting in less bonding among ENVIRONMENT
employees

The environmental influences on organizational behavior can

come from both internal and external sources. A company
engaged in a highly regulated business may have a strict and
structured culture due to the need to conform to certain laws
and regulations from the company's external environment.
The internal environment of a company also affects
organizational behavior.
Organization Design Organization Design is a process for
shaping the way organizations are
structured and run. It involves many
different aspects of life at work, including
team formations, shift patterns, lines of
reporting, decision-making procedures,
communication channels, and more.

Organization Design – and redesign – can

help any type of organization to achieve its
goals. Sometimes, a large-scale
reorganization is necessary. At other
points, more subtle shifts in structures and
systems can ensure that an organization
continues to thrive.
 Impact of Organization Design
An organization's design must be right for it to operate efficiently and
effectively, and its structures and systems need to be aligned with its core
strategies.
There are many potential benefits to having a design that suits the business
and its people, and the environment in which it operates.
Increased efficiency
Faster and more effective decision making
Improved quality of goods and services
Higher profits
Better customer relations
Safer working conditions
A happier, healthier and more motivated workforce
Greater preparedness for future challenges
Group Dynamics
A group can be defined as several individuals who
come together to accomplish a particular task or goal.
Group dynamics refers to the attitudinal and
behavioral characteristics of a group. Group dynamics
concern how groups form, their structure and process,
and how they function. Group dynamics are relevant in
both formal and informal groups of all types. In an
organizational setting, groups are a very common
organizational entity and the study of groups and
group dynamics is an important area of study in
organizational behavior.
According to Tuckman's theory, there are five stages of group
development: forming, storming, norming, performing, and
adjourning. During these stages group members must address
several issues and the way in which these issues are resolved
determines whether the group will succeed in accomplishing its
tasks.

FORMING
STORMING
NORMING
PERFORMING
ADJOURNING
 Managerial
Leadership
Leadership can be defined as the ability of the
management to make sound decisions and
inspire others to perform well. It is the process
of directing the behavior of others towards
achieving a common goal. In short, leadership
is getting things done through others.
Importance of
Leadership
Leadership is very important in a firm as it leads to
higher performance by the team members, it improves
motivation and morale within the members, and helps to
respond to change.
Leadership facilitates organizational success by
creating responsibility and accountability among the
members of the organization. In short, it increases value
in an organization.
Individual Motivation

Motivation results when an

individual interacts with a situation.
It’s a state of mind where the
individual determines the level of
desire, interest and energy that will
translate into action.
Conflict Management
Conflict management is the process of
limiting the negative aspects of conflict while
increasing the positive aspects of the conflict.
The aim of conflict management is to enhance
learning and group outcomes, including
effectiveness or performance in an
organizational setting. Properly managed
conflict can improve group outcomes.
Kenneth Thomas and Ralph Kilmann developed
five conflict management strategies that people
use to handle conflict, including:
Avoiding
Competing
Accommodating
Types of Conflict Management Skills
Collaborating
Communication
Compromising
Emotional Intelligence
Empathy
Creative Promblem Solving
 Organization
Organization refers to a collection of people,
who are involved in pursuing defined
objectives. It can be understood as a social
system that comprises all formal human
relationships. The organization encompasses
division of work among employees and
alignment of tasks towards the ultimate goal
of the company.
 Types of Organization Structure
FORMAL ORGANIZATION INFORMAL ORGANIZATION
STRUCTURE STRUCTURE

The organization structure of jobs and The relationship between the

positions, with specified activities and
relationships, is known as formal
organization structure. It is created by
management, to attain the objectives
of the company.
employees, that relies on personal
attitudes, prejudices and interests
rather than procedures. It is system
of personal and social connection,
whose creation is not needed by
formal organization.
Development
Managing Change
it is the movement of an organization from one state
of affairs to another. A change in the environment
often requires change within the organization
operating within that environment. Change in
almost any aspect of a company’s operation can be
met with resistance, and different cultures can have
different reactions to both the change and the
means to promote the change.