CAGANGOHAN NATIONAL HIGH SCHOOL

Cagangohan, Panabo City

S.Y. 2020-2021

2ND QUARTER PARALLEL ASSESSMENT

WELLNESS AND MASSAGE 10

General direction: Identify what is being descried in the following statements. Write the letter of the correct
answer on a separate sheet of paper.
1. It is a pleasant tone of voice in a telephone conversation.
A. Shout B. Speak in a very low C. Speak Clearly D. Speak very soft
2. Create a friendly working relationship with ___________.
A. colleagues B. clients C. manager D. All 1
3. Before picking up the receiver, ________ any other conversation.
A. continue B. discontinue C. halt ` D. disregard
4. It is defined as simply the exchange of messages by a human being.
A. Communication Process C. Communication Problem
B. Communication Standards ` D. Miscommunication
5. It is often said that human communication consists of:
A. 93% of body language, while only 7% of communication consists of words themselves.
B. 95% body language, while only 5% of communication consists of words themselves.
C. 90% of body language, while only 10% of communication consists of words themselves.
D. 80% of body language, while only 20% of communication consists of words themselves.
6. It is defined as simply the exchange of messages by a human being.
A. Communication Process C. Communication Problem
B. Communication Standards ` D. Miscommunication
7. As the communication process continues, it becomes communication.
A. cycle B. stroke C. routine ` D. requirement
8. It is often said that human communication consists of:
A. 93% of body language, while only 7% of communication consists of words themselves.
B. 95% body language, while only 5% of communication consists of words themselves.
C. 90% of body language, while only 10% of communication consists of words themselves.
D. 80% of body language, while only 20% of communication consists of words themselves.
9. It is a pleasant tone of voice in a telephone conversation.
A. Shout B. Speak Clearly C. Speak in a very low D. Speak very soft
10. Create a friendly working relationship with ___________.
A. colleagues B. manager C. clients D. All
11. Be prepared with _______ when you answer the phone.
A. tissue paper B. calendar C. information form ` D. pen and message slip
12. For the consultation, the client should be seated comfortably with the ____.
A. Doctor B. Dentist C. Specialist D. Therapist
13. Do not make false claims for treatments, but explain the benefits _______.
A. fairly B. reasonably C. practically D. realistically
14. Before picking up the receiver, ________ any other conversation.
A. continue B. halt C. discontinue ` D. disregard
15. Smile, and the world Smiles With ________ A. Us B. Others C. You ` D. All