Name:__________________________________ Date:_______________________

Direction: Encircle the letter of the correct answer

1. What is non-verbal communication

a. communicating with someone by
using gestures 6. One of the best ways to show customers
b. Getting messages across with facial you are listening is
expression a. talking to the person next to you
c. Using your body language to b. frowning at the customer
convey something to someone else c. appropriate amount of eye contact
d. All of the above d. asking them to repeat what they
2. Which of these is NOT an example of a said
verbal communication skill 7. Act of moving one's body parts, usually
a. The speed of our speech arms, hands, legs, as a means of
b. Eye contact expression
c. Language used a. Gestures
d. Volume of speech b. facial expressions
3. Why do we have to make sure we do not c. vocal distractions
speak too fast when communicating with d. fluency
a customer? 8. The following are all examples of
a. They may not hear everything _______________________ cues:
you've said like promotions or gestures, eye contact, posture, facial
special products expressions, and physical appearance. 
b. The customer may speak fast also a. Verbal
because you are b. Environmental
c. It may give the customer a c. Physical
migraine d. non-verbal
d. The customer may get excited and 9. This type of communication is speaking to
burst into song teachers and students.
4. Keeping a good posture is important a. Written communication
because .. b. non verbal communication
a. customers may be judging you c. oral communication
b. it helps show the customer you are d. body language
confident and have a good attitude 10. All are examples of  communicating non-
c. you may stretch your uniform and verbally expect...
a. Gestures
have to pay for another one
b. Voice
d. it will help the customer
c. Posture
understand that you are a health
d. Touch
conscious person
5. Facial expressions, posture and eye
contact are all skills in ....?
a. verbal communication
b. anti-verbal communication
c. post-verbal communication
d. non-verbal communication