Professional Documents
Culture Documents
NAME:
I. KNOWLEDGE YEAR & SECTION
II. PROCESS
Instructions: Write the letter of the correct answer at
11. The way the term "communication" is used in this
the left side of the test paper before the number. text
a. includes all human, animal, and mechanical
Choose the correct modal verb for each of these communication.
sentences. b. includes communion, as used in a religious sense.
c. includes radio and television programming.
1. When he was young, he ________ swim very well. He d. includes none of these.
won medals and championships!
A. had to b. can c. could 12. "Communication is a process and means that
a. communication has clear beginning and ending
2. The company ________ go bankrupt if they don't find points.
a lot of money quickly! b. communication resembles still pictures more than
a. should b. shouldn't c. might motion pictures.
c. communication is ongoing and continuous.
3. You look very confused by the homework, Clive. d. communication consists of discrete and separate
________ I help you? acts.
a. will b. can c. must
13. Which of the following situations need a consultative
3. I left my purse at home. Lily, ________ you lend me speech style?
ten dollars? a. talking to a counselor or psychiatrist
a. may b. couldc. shouldn't b. giving last minute instructions to players
c. delivering campaign speeches
4. It's wet and windy outside today. You ________ go d. delivering a speech at the UN Summit
out without an umbrella.
a. shouldn't b. won'tc. don't have to 14. Which of the following situations call for a casual
speech style?
5. I think that sign means we ________ enter the a. delivering an oratorical speech
building. Look, there's a security guard too. b. leading a prayer before meal
a. won't b. have to c. mustn't c. talking to a friend while playing sports
d. leading a prayer before meal
6. I’ve redone this math problem at least twenty times,
but my answer is wrong according to the answer key. 15. Which of the following situations require a formal
The answer in the book ____ be wrong! speech style?
a. must b. is c. should a. talking to a superior
b. reading a court order
7. You ______ leave the table once you have finished c. talking to a stranger
your meal and politely excused yourself. d. talking and laughing about memorable
a. must b. can c. may experiences
8. I can't stand these people - I _____ get out of here. I'm 16. The following situations use formal speech style,
going to take off for awhile while you get rid of them. except:
a. have to b. must c. should a. inquiring at a hotel
b. delivering an oratorical speech
9. You ____ forget to pay the rent tomorrow. The c. delivering a campaign speech
landlord is very strict about paying on time. d. delivering news reports
a. mustn’t b. shouldn’t d. couldn’t
17. What is communication without words?
10. If I had gone to the University of Miami, I ____ a. There is no communication without words
participated in their Spanish immersion program. b. Non-verbal communication
a. Could have b. must have c. should c. Telepathy
d. Sign language
18. What are the two parts to communication?
a. There only needs to be one part, when someone says
something
b. When someone says something, and the other person
has understood
c. When someone says something, and the other person
has replied
d. When someone says something while using e. All of the above
19. Scenario: You ask a co-worker if they can help you 26. If you are showing that you are interested in what a
with a client, they cross their arms and person is saying, then this shows what?
roll their eyes but do not say anything. Have they a. That you care
communicated? b. That you agree with them
a. No, at this stage it is one-way communication c. That you are good at your job
b. No, when they answer you they will have d. You are encouraging them to talk more
communicated back, completing two-way e. That you think they are worthy of your time
communication
c. No, but they are being rude 27. What is a good way to continue the communication?
d. Yes, they have used non-verbal communication a. Make good eye contact
e. Sort of, you won’t really know until they answer b. Active listening
though c. Nod while they make a point
d. Ask questions
20. Why are there rules about how to e. Do not interrupt
communicate?
a. There are no rules about how to communicate 28. No matter who you are speaking to, you must always
b. Your workplace is just making sure it has full control speak what?
over you a. The truth
c. It is to make sure everyone understands each other b. With respect
d. Your workplace is obliged to have a policy because of c. English
OSH d. With correct terminology
e. Some people are not very good at communicating e. How you are most comfortable
21. When you are talking directly to a person and you 29. For anyone that has trouble with communication,
can see them, this is called what? you need to ensure what?
a. Verbal contact a. You have an interpreter
b. Face to face communication b. You have paper and pen to write for them
c. Talking c. You make extra time for their cares
d. Interaction d. You speak slowly and clearly
e. Body language e. You only use simple words
22. How will you find out how you should answer the 30. When working with someone who has trouble
phone at your workplace? speaking, it is helpful to do what?
a. You should not be answering the phone at your a. Guess what they are trying to say
workplace b. Speak for them
b. Listen to what the others say c. Give them more time to speak
c. Do what feels most comfortable d. Teach them another form of communication
d. In the policies manual e. All of the above
e. There is no particular way to answer the phone as long
as you are polite