Professional Documents
Culture Documents
January 2019
The content of this manual is provided for information only, is subject to change without notice, and should not be
construed as a commitment by Amdocs. Amdocs assumes no responsibility or liability for any errors or inaccuracies
that appear in this documentation.
Copyright © 2007-2019 Actix, an Amdocs company. All rights reserved. All trademarks are hereby acknowledged.
Contents
Installing Actix software .................................................................................................................... 5
About this guide ............................................................................................................................................ 5
Product Support and Maintenance .......................................................................................................... 6
Getting started with MyActix .................................................................................................................................... 6
More information ........................................................................................................................................................ 6
Actix software licensing ............................................................................................................................... 6
Standalone licensing .................................................................................................................................................. 7
Activated licensing..................................................................................................................................................... 7
Requirements ................................................................................................................................................. 8
Minimum configuration for 64-bit Analyzer............................................................................................................. 8
Recommended configuration for 64-bit Analyzer ................................................................................................ 9
Minimum configuration for 32-bit Analyzer........................................................................................................... 10
Recommended configuration for 32-bit Analyzer .............................................................................................. 11
Before proceeding with the installation .................................................................................................. 12
Upgrading from previous versions ............................................................................................................ 12
Installing the full release ............................................................................................................................. 12
Microsoft SQL Server 2012 Express ............................................................................................................ 12
Installing SQL Express ................................................................................................................................................ 12
Installing Actix Software via the command line .................................................................................... 13
Using the Setup command ..................................................................................................................................... 13
Running the MSI ........................................................................................................................................................ 13
Command line parameters .................................................................................................................................... 14
Installation requires computer reboots ................................................................................................................. 14
Disabling the Desktop shortcut ............................................................................................................................... 15
Preventing installation of Web update functionality .......................................................................................... 15
For a detailed understanding of your solution, you should attend a full Actix training or
workshop session. These can be tailored exclusively to your individual or corporate
requirements.
More information
Further details regarding Actix Support and Maintenance can be found in the Actix Product
Support Description, available on the MyActix portal.
Check with your administrator to determine which licensing method you will be using.
1
Customers who purchased software with previous licensing systems should consult the installation guide provided with
the original software.
Instructions on how to use each of these licensing methods are provided on page 16.
Check that you follow the appropriate installation type when you install your Actix
solution.
Standalone licensing
Standalone license enforcement uses a combination of these two elements:
• A 'dongle' (small hardware device that plugs into a computer). There are two
types of dongle: one that plugs into a parallel port, and one that plugs into a USB
socket.
Note Do not edit lservrc—if you corrupt this file, you will need to
approach Actix for a replacement.
Activated licensing
Activated license enforcement uses a combination of these two elements:
• A 'dongle' (small hardware device that plugs into a computer). There are two
types of dongle, one that plugs into a parallel port and one that plugs into a USB
socket.
Note Do not edit Activation.xml — if you corrupt this file, you will
need to re-activate your computer using your unique Machine ID or
approach Actix for a replacement.
Using the activation process for the software locks the license file to
the unique combination of hardware in a particular PC. Activation
requires the user to make a one-off connection with the Actix
Activation Server.
2
With Standard Activation, if a direct Internet connection to the Activation Server is unavailable, you can still activate
the software by manually exchanging emails with Actix Support. With Local Activation, you need a direct connection to
the Local Activation server.
Requirements
Minimum configuration for 64-bit Analyzer
Item Requirement
Processor 1+ GHz
Memory 4+ GB RAM
Item Requirement
Framework .NET Framework 4.7.2 (required for TEMS file format support)
(installed
With Windows 8.1/Server 2012 R, .NET Framework 4.7.2 requires two
automatically)
Windows Updates to have been already installed in the following
order: KB2919442 (1st) KB2919355 (2nd).
SQL Server Express 2012 (for more information, see:
http://www.microsoft.com/sql/editions/express/sysreqs.mspx.)
• Windows 7 SP1
Memory 16 GB RAM
Item Requirement
Processor 1+ GHz
Memory 2+ GB RAM
Item Requirement
Framework .NET Framework 4.7.2 (required for TEMS file format support)
(installed
With Windows 8.1/Server 2012 R, .NET Framework 4.7.2 requires two
automatically)
Windows Updates to have been already installed in the following
order: KB2919442 (1st) KB2919355 (2nd).
SQL Server Express 2012 (for more information, see:
http://www.microsoft.com/sql/editions/express/sysreqs.mspx.)
• Windows 7 SP1
Memory 4 GB RAM
If you were previously using MSDE, we recommend that you remove it, for example by
using Control Panel > Add/Remove Programs. Note that, to be usable by SQL
Express, any existing repository projects will need to be recreated using the original data,
once the Actix Software installation has completed.
• Once the SQL Express installation is complete, the Actix Software installation
begins. Follow the instructions on the screen. On completion you may need to
restart your PC.
Setup
• Microsoft .NET Framework 4.6.1 (4.7.1 in order to be able to load TEMS data)
The following instructions explain how to install SQL Express on its own.
Note that in these examples the D:\ drive is taken to be your CD drive.
C:\> D:
D:\> cd \db\ISSetupPrerequisites\{1020E79F-7739-413C-BEFC-1A7FF2252F98}
3 From here, you can run the .bat file to execute the SQL Express installer without
going through the Actix Software installation process:
D:\> runinstall.bat
Due to restrictions placed on the Microsoft .NET framework, a license agreement will
always be displayed if the setup exe is used and .NET is being installed, and even if a
silent install has been selected for the Actix part of the installation.
In the “Support\MSI” directory of the Actix Software Installation CD there is a script called
diagsetup.bat that will carry out a full installation of the Actix Software (as the command
line above does). It will also generate full installation logging that can be used to assist
diagnosing installation problems. The log file produced, “AtxInst.log”, will be written to the
root drive where your windows operating system is held.
Actix-specific installer parameters are:
Parameter Defaults
ACTIX_DBPASSWORD Xitca123, or as defined in
HKEY_LOCAL_MACHINE\SOFTWARE\Actix\Analyzer\Cserver\Password
This is the database password.
REBOOT=REALLYSUPPRESS
If you do plan to suppress reboots, to determine whether the initial reboot will need to be
suppressed, you should first deploy the installation into a test deployment environment.
DESKTOPSHORTCUT=0
setup /v”NOWEBUPDATE=1”
Note Do not edit lservrc or add an extension—if you corrupt this file, you will
need to approach Actix for a replacement.
Information on troubleshooting any problems you may encounter with licensing your
product is given in the section Troubleshooting licensing issues on page 24.
Standalone licenses
Licensing a single Actix Solution
You must have installed your Actix Solution as described earlier.
1 Plug the dongle into the appropriate parallel port or USB port on the back of the
computer.
Now you need to obtain the information from which Actix can program your lservrc license key file.
2 From the Start, Programs, Actix menu, select Management, then Analyzer
(or other product name) - Diagnostics to open the Diagnostics window.
C:\Program Data\Actix\Analyzer\Bin
Note Do not give the lservrc file an extension. Ensure that you do not have
more than one file called lservrc on your PC. To keep an old file, give it a fake
extension—for example, lservrc.old—which will deactivate it.
Licensing instructions
2 Click Done.
If you have any problems, read the next section.
Note Actix will only supply Product IDs to known contacts within a
customer’s organisation. Please contact your company’s
representative to obtain a Product ID as Actix Support will not give
out Product IDs to end-users.
The Product ID can be pasted into the four boxes by copying the complete
text and using the Paste button.
6 The user reference field is automatically filled in. This can be used to assist Actix
Support in restoring your activation should the details be lost. You may accept
the default or change it to something memorable. It is highly recommended that
the default user reference is retained.
7 Once you have entered the Product ID, click Next.
8 If the automatic activation fails, in order to manually activate the product, first
select the checkbox, then click Next.
A message window confirms successful activation.
9 Make a note of the Machine ID, which is a unique reference for each computer.
The Machine ID can be used to restore your activation should it become deleted
or corrupted.
Manual activation
1 Obtain the Product ID from your administrator (Actix will have emailed the ID).
2 If you require a dongle, ensure it is plugged in.
3 From the Windows Start menu, select Programs, Actix, Management,
Analyzer (or the solution name if different) – Activation Wizard.
The Product ID can be pasted into the four boxes by copying the
complete text and using the Paste button.
6 The user reference field is automatically filled in. This can be used to assist Actix
Support in restoring your activation should the details be lost. You may accept
the default or change it to something memorable. It is highly recommended that
the default user reference is retained.
7 Once the Product ID has been entered, check the Manual activation box and
click Next to display the activation request dialog.
8 Make a note of the email address given in this dialog.
Copy the activation details using the Copy button and paste them into the
body of an email (or into a text file and attach it to the email). Send the
email to the previously noted address or to your Actix support contact.
9 Click the Exit button to close the wizard.
10 Actix support will provide a file called 'Activation.xml'. Save this to:
%ALLUSERSPROFILE%\Application Data\Actix\Analyzer\
11 Make a note of your Machine ID (which is displayed in the About Actix Solutions
box). This is a unique reference for each computer.
Re-activation
Your software could become de-activated and require re-activation. This can happen if:
Note Do not attempt to reactivate using the original Product ID as this could
result in an additional license being issued to your computer.
Transfer of Activations
All Actix solutions are licensed 'per-machine'. This means that every machine that runs an
Actix solution has its own license, which is not normally transferable between machines.
Actix recognises that there are some valid reasons for transferring a license to a different
machine (such as a new PC replacing an old PC).
To determine if your Activation is eligible for a transfer
1 From the Start, Programs, Actix menu, select Management, then Analyzer
(for example) - Diagnostics and then click the Admin tab to open the
Activation Transfer Request window.
2 This page will report your Activation transfer status, and if eligible, you can click
the Request Transfer button, which will request your current Activation is
released to be available for use on another PC.
3 Once your transfer request has been confirmed, go to the new PC and Activate it
in the normal way using your Product ID.
Clicking on Generate Report produces the licensing report, and clicking on Send Report to:
lets you send the report directly to Actix Support.
A different address can be typed into the address box, to send to a specific contact, and
the contents of the report can be copied to the clipboard for use with a different email
client.
\Actix\Analyzer\Database\Scripts\
…this file:
RunSQL.log
There may be various instances of SQL Express, each with its own 4GB-limit database.
Each subsequent installation will have its own folder, for example, MSSQL.2, MSSQL.3 etc.
Note that with several installations of SQL Express, you may find it difficult to isolate
which database contains the error.
This component division makes it easier for Microsoft updates to work for SQL Express.
If you want to remove the database engine, you will need to remove all the MS SQL
Express-installed programs shown in the above screenshot. Using the Actix Software
uninstall routine by running Setup again will only remove the ‘Actix Software’ program, so
you will need to remove the SQL Express components manually.
Note .NET 4.6.1 (4.7.1 in order to be able to load TEMS data) must be on the
PC before you can successfully remove SQL Express.
Reminder message
Installation source required on first launch of application after installation or web update.
The MSI installation appears to finish and displays a message to reboot the machine, but
does not instruct the user to stay connected to the network throughout and after the
reboot. Failure to remain connected to the network when one first launches the software
may result in an incomplete installation, as the installer cannot find the original
installation source. It is advised that, after installing the software or obtaining web
updates, you launch the software to ensure installation has fully completed.
An installation package for the product Microsoft SQL Server Native Client
cannot be found. Try the installation again using a valid copy of the
installation package.
This is a common failure and is caused by a known issue in the MS SQL Express install.
The solution is to uninstall the SQL Native Client using Add/Remove Programs (ARP).
This may happen if the machine is under the minimum specification required to run
Analyzer. If the machine is running many applications, simply close applications or restart.
If you are experiencing high network traffic, try again later.
About Box
• From within your Actix solution's Help menu, select About… to show this
window:
If you need to contact Actix support, make a note of the build number at the top right.
Check that the licensed solution code is correct and note the adjacent information.
If a proxy server is used on your network, this dialog will also appear when you connect to
the Internet using Internet Explorer (or another web browser). Enter the same
username/password that you use to access the Internet.
Communications problem
If the activation process fails due to a problem connecting to the Activation server, the
dialog below will be displayed.
If the same error continues to occur, and the connection to the Internet appears to be
working correctly (for example the website www.actix.com can be seen using an Internet
browser) try activating manually.
Activation denied
If the activation process fails and the dialog below is displayed, all the purchased licenses
are in use. Contact your administrator to request the purchase of an additional Actix
product license.
No Lservrc found
If your computer displays the dialog below, a valid license was not found.
• the computer hardware has been modified since the computer was activated
%ALLUSERSPROFILE%\Application Data\Actix\Analyzer\
Reactivating using the Machine ID should solve the problem. If the problem persists,
contact Actix Support for assistance.
To correct a computer with a clock reversal problem, contact Actix Support and attach the
diagnostics report. Actix will provide instructions to clear the clock reversal using the
diagnostic utility.
This problem can occur because of uninstalling MapInfo Professional after having installed
Actix Software. This problem can result in attributes not displaying on the map.
To correct this problem, from the Control Panel's Add/Remove Programs option, select the
Repair option for Actix Software.