University of Engineering and Technology, Lahore

FORMAL PROPOSAL

NESTLE
(MIS of NESTLE)
SUBMITTED TO:

Sir Shoaib Farooq

SUBMITTED BY:

M.Talha Virk (2018-BBA-04)

Misbah Amjad (2018-BBA-09)

Hamza Mangat (2018-BBA-16)

MANAGEMENT INFORMATION SYSTEM OF NESTLE Nestle

Company use following Information System in its business operations to minimize

the problems and increase efficiency:

 Enterprise Resource Planning (ERP)

 Manufacturing Executive System (MES)
 Product Lifecycle Management (PLM)
 Supply Chain Management (SCM)

In 2000 Nestle signed a $200 million contract with SAP to roll out an ERP system.
Nestle also committed to an additional $80 million to be spent on consulting,
maintenance, and upgrades. To keep track of customer orders, reduce overstocking,
enables group buying of materials, data sharing among subsidiaries.

GLOBAL INFORMATION SYSTEM

A Global Information System/GIS database contains information about the location of

real-world features and the characteristics of those features. It connects companies
located in two countries. It’s a system under which an individual is taxed on income
whether it is earned in the home country or abroad. A global information system
integrates hardware, software, and data for capturing, managing, analysing, and
displaying all forms of geographically referenced information. Global Information
System allows us to view, understand, question, interpret, and visualize data in many
ways that reveal relationships, patterns, and trends in the form of maps, globes,
reports, and charts.

TRANSACTION PROCESSING SYSTEM

Transaction processing system helps the company to produce timely documents and
reports. TPS can help reduce costs and give the company a competitive advantage.
This also helps the company sell products and services to customers. When the
consumers purchase the product, it produces transaction data which is taken by the
Transaction processing system.

INTER-ORGANIZATIONAL SYSTEM
Inter-organization is important in business information because you will be able to
know more about your market and other organizations. You are able to expand your
abilities or skills in cooperating with other organizations in order to increase your
knowledge and experience in the field or subject matter. You will also get to know
more people and get more connections to be used for your advantage in making your
opportunities for your business because if you are connected to many people it would
be easy for you to get into jobs or get advices from professionals. At the same time, if
ever you are transferred to another company or one of the partners of your company it
would be easier for you to trust and work as a team with the people because you
already knew them by having programs in both organizations.

VERSIONDOG MAKES DATA MANAGEMENT EASY

“These days we take our straightforward data management process for granted, but it
wasn’t always like this,” says Mrugalla, “A few years ago, the USB stick was our
main tool. We had a whole collection of them. But four years ago, when we got
AUVESY’s versiondog, we decided to use the software for both data management
and versioning. This meant we were able to introduce standardized central data
storage, a fully automatic backup system (including backup of desired values),
version management with detailed change detection, easily comprehensible
documentation for quality management, and, as a result of clear user management,
optimal coordination between members of staff. And with versiondog, it works as
well in practice as it did in the plan.”

Before versiondog, when something went wrong in automated production, finding the
cause was a highly stressful job. One big reason for that was the amount of time that it
took. The exact amount varied depending on the project concerned. But, as Mrugalla
describes it, where program validation was required then anything between a day and
a week could be lost. It was particularly important to find out who was the last person
to have worked on a program. If that was known, then their programming device
could be accessed and the problem fixed. But this was a difficult process and usually
meant that full efficiency production was significantly interrupted. And that was a
very awkward situation for a plant as important as Nestle in Mainz, because it is here
that Nescafé is produced for export to around 40 countries. The factory also produces
the cocoa drink Nesquik.

UPLAND SOFTWARE, INC. (NASDAQ: UPLD)

Nestlé deployed Upland's RightAnswers Enterprise Knowledge Hub for internal IT
support and revolutionized employee experience, delivering a 95% internal
satisfaction rating.

At Nestle a company with more than 2,000 brands ranging from global icons to local
favorites such as KitKat, Nespresso, and San Pellegrino - employee satisfaction is an
important driver of productivity and profitability. After deploying RightAnswers'
Enterprise Knowledge Hub, Nestlé saved millions in internal IT support costs by
shifting more than 90% of employee inquiries to self-service, resulting in improved
overall employee experience and reducing inbound call volume to their internal IT
Customer Care team.

Nestlé upgraded its Upland RightAnswers platform version at the start of 2017, and
used the opportunity to do a full health check of its solution with the help of their
Upland Customer Success Manager, who provided expert help and guidance to
improve the efficiency and effectiveness of its service. Nestlé also took several
training classes with Upland to implement Knowledge Centered Service (KCS), the
leading best practice methodology for knowledge management.

"The RightAnswers platform and partnership from the Upland team has been critical
to our success with knowledge and self-service," said Jon Drake, Customer Care
Manager, Nestlé UK. "The support of our dedicated Customer Success Manager is
helping us drive continuous improvement."

PROBLRMS FACED BY NESTLE BEFORE MIS: Management

of Nestle faces many problems before having a sound Management Information

System,some of them are mentioned below:

 Inability to understand the usage of the new system by the workers

 Failure to integrate various modules
 Delay in the project due to employee’s resistance to change inefficiency on the
part of project co- leader to handle situations.