The Supply Chain Challenges For Integrated Resort - Learnings From The Hospitality Industry

The Supply Chain Challenges for Integrated
Resort – Learnings from the Hospitality Industry
Peter Woon
Vice President, Procurement and Supply Chain
Marina Bay Sands
PAGE 1
© 2011 Marina Bay Sands PTE LTD
Takeaways
Introduction Key
to Supply Initiatives to
Chain at tackle the
MBS challenges Q&A
Supply Chain Food Safety

challenges at and Hygiene
MBS Program at
MBS
PAGE 2
THE VENETIAN
USA, LAS VEGAS (1999)
LAS VEGAS
BETHLEHAM
MACAO
SINGAPORE
A Global Business… MARINA BAY SANDS
SINGAPORE (2010)
PAGE 3
THE VENETIAN SANDS COTAI CENTRAL
MACAO (2007) MACAO (OPENING APRIL 2012)
What do these mega structures have in
common?
Dubai Pearl Marina Bay Sands
PAGE 4
The “Race to Get In”
Deliveries 600/day 800/day
Infra 2500 rooms, 5 Hotels ,

Casino, Retail, Offices ,
MICE retail etc
Urban Road Closures Daytime
Traffic (F1), ERP Traffic Ban
PAGE 5
Supply Chain at MBS – An
Introduction
PAGE 6
Marina Bay Sands Integrated Resort …
• > 2500 Rooms, Largest Hotel

Hotel in Singapore
• Mall Mgt., 20 F&B

Retail Mall + F&B Establishments
• > 600 Tables , 2300 Slots

Casino
• 2 Theatres and a Museum

Entertainment
• 1.3 Million sq. ft. of meeting

MICE space , Asia’s Best MICE Hotel
PAGE 7
$$ Spend $$ @ MBS
Direct vs. Indirect
Others F&B
25% 24%
Indirect
(Services)
51%
• approx 50 – 50 Split between direct and indirect

•The spend is divided between 8 key categories.
PAGE 8
F&B Procurement at MBS
Gourmet Dining
Banquets &
Outlets
Team Member
Dining
Eggs
2.5 million eggs = 1 football field
50,000 in a week
7,000 in a day
PAGE 9
F&B Procurement : Meat
1,500 Tons in 2012 = 15 x 100-Tons Jetliners

30 Tons in a week
4 Tons in a day
X 15
PAGE 10
F&B Procurement : Wine
Sourced from 16 225,000 bottles

4500 Labels bought
countries
PAGE 11
Supply Chain Operations
Business
Activities of sub-departments within the Team
Cases Off-site On-site Warehouse & Distribution Transportation Planning &
Warehouse Mgt Dock Management (Milk Run) Management Support
• Overall • Dispatch to • Freight services • Consumption

OS&C • Dock Mgt dock traffic internal reporting
• Receiving control users • Customs issues
• Receiving • Stock replenishment
• Inspection (gate in/out)
FF&E • Storage • Warehouse • New vendor • Inventory planning
• Replenish & Storage • Advance support and management
Mgt booking
• Coordinate delivery,
system
Gaming RTV
•Supplier Quality
Management
Retail, &
other • Self-collect
• Pre-arranged
Users • Dock Mgt & dispatch
allocation
MICE
PAGE 12
5 Locations Loading Docks over three levels
Level B04 Retail Dock Level B03
(South Podium)
Entry via
Bayfront Link RETAIL Dock
(North Podium)
MICE Dock Theater Dock
Level B02M
HOTEL Dock
Entry via
Sheares Link Level B01
PAGE 13
Supply Chain Challenges
PAGE 14
Infrastructure Challenges : Inbound Traffic
 Demand for Stock Keeping Units (SKUs), Orders

 27.5 % Increase in New SKU addition
requests in 2012 YoY
 200 % Increase in the # of Purchase Orders
between 2010 and 2013
PAGE 15
© 2011 Marina Bay Sands PTE LTDMarina Bay Sands PTE LTD
© 2012
Infrastructure Challenges : Inbound Traffic
 On an average 8500
Vehicles pass through
our gates every
month in 2012
through two entry
points.
PAGE 16
Distributed and Limited Storage
Wh2 WH1
Floral
Veg
HOTEL Loading Trash

Dock
Linen B01 Hotel All Day B02 Warehouse :
warehouse:2000 sqft Locked
Doors 4000 sqft
Unusable
space due
to low
ceiling air
ducts
B04 Warehouse :
6000 sqft
PAGE 17
Warehouse Complexity
Dry
Wine
Goods
Frozen Chilled
PAGE 18
Supply Chain Initiatives @ MBS
Receiving TAT
Demand
Offsite F&B Food
Consolidation Safety Program
Traffic Storage
Dock Scheduling
PAGE 19
Demand
Receiving Cycle Time : Lean 6σ
Traffic Storage
30% 33%
15% 17%
5%
22% improvement in cycle time by rebalancing resources to reduce idle times

and improving the inspection process
PAGE 20
Demand
Dock Management: Load Balancing

Traffic Storage
Online
Dock Balanced Traffic
Scheduler
Entry Permit
Dock 1 Dock 2 Dock 3 Dock 4 Dock 5 HOTEL DOCK RETAIL MICE DOCK
Theater Total
 The online dock scheduling tool helps in traffic forecasting

and load balancing
PAGE 21
Dock Management: Load Balancing
7-10am
Event
Perishables
Event
10-2pm- CC
Perishables
Regular
Regular
Regular
2-7pm-
Urgent
Orders,
Non Food
7pm -7am
Event –
Load ins
 Traffic analytics helps manage major event load ins and traffic
disruptions
PAGE 22
Demand
Offsite Consolidation
Traffic Storage
Consolidation
Center
JIT Milkrun
Perishables and Urgent Orders
 Helps Augment the Storage Space by 5 times

 Reduces the traffic load at MBS
PAGE 23
Food Safety and Hygiene
PAGE 24
Food Safety and Hygiene Program
Supplier Receiving Food Food Served

Selection Preparation
Farm to Fork
PAGE 25
Food Safety and Hygiene Program
Supplier
Quality Sands
Assessment Supplier
Delivery and Sustainability Awards
Receiving
Qualification Incident
and Audit Reporting
PAGE 26
Delivery and Receiving Standards
Food Safety & Hygiene Consistent Receiving Food Quality

Checks Procedure, SOP Inspection Technique
Receive and Store Products Training
PAGE 27
Safety and Hygiene Specifications
PAGE 28
Food Inspection Techniques
See Smell Touch
FOOD CATEGORY CHILLED FROZEN LIVE

Vegetables / Fruits
Seafood
Meat
Ready To Eat
Dairy
Dry Goods
Beverages
Eggs
PAGE 29
Corrective Action Request Process
Root Cause
Containment Analysis Remediation
1 . Isolate 1. Analyze 1. Implement
2. Sort and root cause corrective
Recall 2. Identify action
3. Replenish Corrective 2. Evaluate
Action 3. Control
PAGE 30
Takeaways
Introduction Key
to Supply Initiatives to
Chain at tackle the
MBS challenges Q&A
Supply Chain Food Safety

challenges at and Hygiene
MBS Program at
MBS
PAGE 31
Thank You!
Questions ?
Peter Woon
Marina Bay Sands Pte Ltd
Peter.woon@marinabaysands.com
PAGE 32

The Supply Chain Challenges For Integrated Resort - Learnings From The Hospitality Industry

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The Supply Chain Challenges For Integrated Resort - Learnings From The Hospitality Industry

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The Supply Chain Challenges for Integrated

Resort – Learnings from the Hospitality Industry

Supply Chain Food Safety

Dubai Pearl Marina Bay Sands

Deliveries 600/day 800/day

Infra 2500 rooms, 5 Hotels ,

• > 2500 Rooms, Largest Hotel

• Mall Mgt., 20 F&B

• > 600 Tables , 2300 Slots

• 2 Theatres and a Museum

• 1.3 Million sq. ft. of meeting

• approx 50 – 50 Split between direct and indirect

1,500 Tons in 2012 = 15 x 100-Tons Jetliners

Sourced from 16 225,000 bottles

• Overall • Dispatch to • Freight services • Consumption

MICE Dock Theater Dock

 Demand for Stock Keeping Units (SKUs), Orders

HOTEL Loading Trash

22% improvement in cycle time by rebalancing resources to reduce idle times

Dock Management: Load Balancing

 The online dock scheduling tool helps in traffic forecasting

Perishables and Urgent Orders

 Helps Augment the Storage Space by 5 times

Supplier Receiving Food Food Served

Food Safety & Hygiene Consistent Receiving Food Quality

Receive and Store Products Training

See Smell Touch

FOOD CATEGORY CHILLED FROZEN LIVE

Supply Chain Food Safety

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