SVKM’S NMIMS

School of Business Management, Bengaluru

Mid Term Examination

Program: Master of Business Administration Year: I Trimester: I

Subject: Organizational Behavior Marks: 40 (30 % Weightage)
Examination Date: 27/07/2021 (Take Home Exam)
Submission Date: 28/07/2021 Submission Deadline: 8:00 pm

Submission Instructions:

1. Group submission. (Three/four students – one submission).

2. Only word document to be sent – save file name as – Student’s Full Name 1 – Student’s Full
Name 2). Eg., Pallavi Singh –Prajin Kumar
3. Marks: 40 marks
4. Evaluation Rubric: Quality of content – 10 marks; Research/Analytical aptitude – 5 marks;
Written communication – 5 marks
5. Word limit to be followed strictly for the complete assignment (excluding bibliography)
6. Submission to be done only in MS Teams “Assignment” section

Question 1

Research shows that acts of co-workers (37 percent) and management (22 percent) cause more
negative emotions for employees than do acts of customers (7 percent) 1. Critically evaluate the
impact of negative emotions in the workplace. Formulate policies to enhance positive emotions
in the working environment. (700 words, 10 marks)

1 Kruml, S. M., & Geddes, D. (2000). Catching fire without burning out: Is there an ideal way to perform emotional labor. Emotions in the workplace:
Research, theory, and practice, 177-188.

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Question 2

(Refer to the PDF reading material attached – file name saved as “Question 2 – Loyalty - Reading
material”)

Employee loyalty has its own merits for any organization. Examine the ways adopted by
organizations to change the (job hopping) attitude of Gen Y and Gen Z to make them loyal to
organizations. What initiatives have been successful in retaining young workforce? Provide
research based evidences to support your answer. (700 words, 10 marks)

Question 3:

Case analysis – Om Prakash at cross roads (Case attached)

Evaluate OP’s value system. Justify the actions of OP against the accountant and the LDC. While
handling the labour minister, OP has shown escapist tendency. Discuss. (1000 words, 10 marks)

Question 4:

Case Analysis – Gen Y in the workforce (Case attached)

Critically analyze the generational issues in the company. How can Sarah and Josh work together
more effectively? Justify. (1000 words, 10 marks)

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