TACN1 - TAN331 - T3: Student Information

7/11/2021 TACN1_TAN331_T3
TACN1_TAN331_T3
TACN1_50MCQs_1LAQ
Time allowed: 60 minutes
Points: 47/100
Student information
1. Họ và tên *
Nguyễn Trung Dũng
2. Mã sinh viên *
1811110136
3. Ngày sinh *
9/3/2000 
https://forms.office.com/Pages/ResponsePage.aspx?id=oxOLWDtl90yKwFmEfrLciBr6YidvijBOm-RF8zKccrpUNjhUME9PUjdXS1FKUEtQREE5UUlJ… 1/19
7/11/2021 TACN1_TAN331_T3
Multiple choice questions

Please choose ONE best answer for each of the following questions. You are required to answer all of
them.
4. We allow a 3% cash discount __________ payment within one month. *

(1 Point)
for
with
in
against
5. The item you enquired is no longer __________. *

(1 Point)
in production
producing
for production
production
6. Delivery can be made within one month from __________ of your official order. *
(1 Point)
received
receive
receipt
receiving
7/11/2021 TACN1_TAN331_T3
7. A firm __________ of this order is that delivery is made in mid- July. *

(1 Point)
state
condition
status
situation
8. Two months must be allowed for __________ as we are dependent on our suppliers
for raw materials. *
(1 Point)
shipping
discount
payment
delivery
9. We would like to confirm that the 25% trade discount is quite __________. *
(1 Point)
pleased
satisfied
satisfactory
satisfying
10. We no longer produce this item as there is no longer sufficient demand __________
it. *
(1 Point)
7/11/2021 TACN1_TAN331_T3
for
in
of
to
11. Could you inform us which vessels are __________ to reach London before the end
of next month? *
(1 Point)
unavailable
present
ready
available
12. The earliest vessel due out of Hai Phong Port for the USA is the Eagle, which is at
present loading at Dock No. 2, and will accept __________ until 21st January when
she sails. *
(1 Point)
commodity
goods
merchandise
cargo
13. Our __________ rate for crated cargo is $102 per ton. *
(1 Point)
shipping
freight
7/11/2021 TACN1_TAN331_T3
transport
carriage
14. It was agreed that the product would be __________ by 10th June but by today’s
date I have not received the product. *
(1 Point)
delivery
dispatch
send
delivered
15. The consignment will be put to one side until receiving your __________. *
(1 Point)
instructions
guides
sides
directions
16. We had the cases opened and examined, and a survey __________ made by
representatives from Vinacontrol in Haiphong. *
(1 Point)
certificate
document
report
record
7/11/2021 TACN1_TAN331_T3
17. On __________ the container under the supervision of the Customs and
representatives from Vinacontrol, the consignment was in short and damaged
condition. *
(1 Point)
unpack
unlock
wrap
unpacking
18. We need these items to __________ our sales to our customers so we will buy them
from China at your expense. *
(1 Point)
bring
do
take
complete
19. We __________ to inform you that the consignment we received yesterday was 2
weeks late. *
(1 Point)
regret
like
want
wish
20. We are sorry to __________ you that we are unable to accept the items delivered. *
(1 Point)
7/11/2021 TACN1_TAN331_T3
inform
note
tell
notice
21. We __________ an order with your company for 20 pieces of office desks. *
(1 Point)
put
placed
made
did
22. I would like to __________ for the inconvenience that may have caused. *
(1 Point)
regret
sorry
excuse
apologize
23. Thank you for your letter of 15th October __________ the damage to a consignment
of garden furniture. *
(1 Point)
concerning
subject
saying
7/11/2021 TACN1_TAN331_T3
about
24. This was due to a staffing ______. *

(1 Point)
shortage
fault
malfunction
mistake
25. However, since I spoke to you, we have _______ four new employees at our depot,
and I am pleased to tell you that your order is now ready for dispatch. *
(1 Point)
promoted
dismissed
taken on
fired
26. The consignment will _______ you within five working days. *
(1 Point)
reach
deliver
arrive
come
7/11/2021 TACN1_TAN331_T3
27. Special _______ has been taken to ensure that the consignment has been packed
according to your requirements. *
(1 Point)
intention
care
attention
caution
28. Each item will be individually wrapped to _______ damage. *

(1 Point)
stop
cause
lead
prevent
29. The prices quoted are CFR Yokohama, but are __________ a 20% trade discount off
net prices. *
(1 Point)
allowed
given
offered
subject to
30. We regret we are not __________ to supply the quantity you required. *
(1 Point)
7/11/2021 TACN1_TAN331_T3
on a position
in condition
in a position
under position
31. We are confident that our products will be popular __________ the UK customers. *
(1 Point)
in
to
with
for
32. This offer is subject to __________ within 15 days. *

(1 Point)
disagreement
acceptance
negotiation
agreement
33. We guarantee that all of your orders will be given our best __________. *
(1 Point)
notice
attention
look
care
7/11/2021 TACN1_TAN331_T3
34. Your order No. 6712/1 is now being processed and should be ready for __________
by the end of this week. *
(1 Point)
receipt
dispatch
pick up
collect
35. We only supply on payment __________ proforma invoice. *

(1 Point)
to
in
against
on
36. We are a small company and could not possibly __________ an order for 20,000
units. *
(1 Point)
receive
handle
make
deal
7/11/2021 TACN1_TAN331_T3
37. I can confirm that we have extensive experience in __________ fragile consignments.
*
(1 Point)
doing
handling
dealing
selling
38. To transfer a cheque or bill of exchange to someone else by signing it on the back
is to __________ it. *
(1 Point)
draw
make out
write
endorse
39. I have __________ images of damaged items to prove the case. *

(1 Point)
surrounded
enclosed
given
bounded
40. Please find enclosed a copy of the __________ in support of my claim. *

(1 Point)
7/11/2021 TACN1_TAN331_T3
note
receipt
tab
paper
41. I therefore __________that you deliver the product by 16th June. *

(1 Point)
like
request
invite
call
42. Should you __________ to deliver the product by 16th June, I will have to cancel the
order. *
(1 Point)
fail
pass
manage
succeed
43. If you are unable to meet the delivery time, we will reserve our right to cancel the
__________. *
(1 Point)
agreement
relationship
treaty
7/11/2021 TACN1_TAN331_T3
bond
44. As we cannot use the product, we will demand the reimbursement of the
__________ price of US$ 299. *
(1 Point)
credit
buy
pay
purchase
45. We would be grateful if you could remit the sum of US$ 200 to the following
__________: 345100004628452. *
(1 Point)
statement
report
story
account
46. We are returning the damaged items to your store and would be glad if you could
__________ them. *
(1 Point)
return
retell
replace
refine
7/11/2021 TACN1_TAN331_T3
47. Thank you for your letter of 15th October __________ the damage to a consignment
of garden furniture. *
(1 Point)
about
saying
concerning
subject
48. I can confirm that the goods were checked before they left our warehouse, so it
appears that the damage occurred during __________. *
(1 Point)
shipment
manufacture
workmanship
design
49. We will send a refund by banker’s __________ as soon as we receive them. *

(1 Point)
book
cheque
note
draft
50. We would like to take this opportunity of __________ you that to avoid delay in
future all orders should be sent to our office address. *
(1 Point)
reminding
7/11/2021 TACN1_TAN331_T3
telling
asking
ordering
51. To show __________, we would offer you a 5% discount for your next purchase. *
(1 Point)
feeling
goodwill
emotion
like
52. We have sent our staff to __________ and repair the broken machine with no
additional charge. *
(1 Point)
look
inspect
see
take
53. We have received your letter complaining about the consignment of trucks
__________ the Invoice No G1234. *
(1 Point)
against
of
on
in
7/11/2021 TACN1_TAN331_T3
Writing task
Please read the instructions carefully and write accordingly.
54. Công ty Xây dựng BRG địa chỉ 25 Lý Thường Kiệt, HN nhập của Công ty Unimax,
có trụ sở tại 115, đường Victoria, Hong Kong 150 tấn xi măng (3.000 bao) và 5
cuộn thép. Số hàng giao theo hợp đồng mua bán số HĐ1039/19 được đóng trong
3 containers 20 feet chở trên tàu Orient đến cảng Hải Phòng ngày 04 tháng 10
năm 2020.
Khi người mua kiểm hoá tại cảng với sự có mặt của đại diện công ty giám định
quốc tế SGS và đại diện Hải Quan của cảng Hải Phòng, người mua đã phát hiện:
+ Có 260 bao trong số 3.000 bao xi măng bị rách vỡ và một lượng xi măng ước
tính khoảng 9,000 kg (tương đương 180 bao) đã bị đổ ra ngoài và bi hư hại nặng
không thể sử dụng được. Nguyên nhân của tổn thất này là do người bán sử dụng
bao xi măng không đạt tiêu chuẩn. Cụ thể là thay vì sử dụng bao xi măng 3 lớp
theo như qui định đóng gói trong hợp đồng, người bán đã sử dụng bao 2 lớp. Do
đây là lỗi của người bán nên người mua yêu cầu người bán phải trả khoản tiền bồi
thường là 39 USD /1 bao, tổng tiền đền bù là 10,530 USD bao gồm cả chi phí giám
định là 390 USD. Đề nghị người bán gửi bằng điện hối (T/T) số tiền trên vào tài
khoản của Công ty Xây dựng BRG tại NGÂN HÀNG THƯƠNG MẠI CỔ PHẦN
ĐÔNG NAM Á (SEABANK) số NHTMCP DNA 45289 - Hanoi.
+ Giao thiếu 1 cuộn thép. Vì công ty Công ty Xây dựng BRG đang cần gấp số thép
để phục vụ một dự án xây dựng đang thi công, đề nghị bên bán gửi ngay số hàng
thiếu trong vòng 1 tuần, chi phí bên bán chịu.
+ Trong số 4 cuộn thép nhận được, 01 cuộn là thép ống, không phải là loại thép
trong đơn đặt hàng. Người mua sẽ giữ cuộn thép ống lại chờ bên bán định đoạt
hoặc bên bán có thể cử người đến mang đi.
Hãy gửi kèm thư này những chứng từ và tài liệu cần có để chứng minh cho khiếu
nại. Mong rằng những lỗi tương tự sẽ không xảy ra trong các lần giao dịch khác
trong tương lai.
Anh/chị hãy thảo một thư khiếu nại với nội dung trên, có thể thêm những chi tiết
cần thiết khác để đảm bảo thư đầy đủ về nội dung và phù hợp về văn phong và
hình thức.
- Ngày viết thư là ngày thi và người ký thư: Nguyễn Bách, Giám đốc điều hành. *
(50 Points)
7/11/2021 TACN1_TAN331_T3
BRG Construction. Co
25 Ly Thuong Kiet street
Hanoi
Vietnam
11th July 2021
Unimax. Co
115 Victoria street
Hongkong
China
Dear Mr Thomas,
We are writing to you to complain about the consignment of 150 tons of cement and 5 rolls of
steel under the sales contract No.HD1039/19, packed in three 20-feet containers, carried by the
Orient vessel, which arrived at Haiphong port on 04 October.
Upon unpacking and inspecting with the presence of representatives from International
Inspection Company SGS, it was found that 260 out of 3000 delivered bags were torn out and
the contents estimated at 9000 kilograms of cement were spilt out and so seriously damaged
that they can not be used. It appears that the damage was due to the packaging that did not
conform to the standard stated in the sales contract. Specifically, your company failed to
observe the packaging provision and instead of three-layer packages, two-layer packages were
used.
As the damage was completely due to the seller's fault, we would like to make a claim for USD
39 compensated for each damaged bags, making the total compensation of USD 10530,
inclusive of inspection fee which makes up USD 390. Could you please send the above sum by
T/T to our account at Seabank on the account number NHTMCP DNA 45289 - Hanoi?
In addition, the consignment is short of one roll of steel, and out of 4 ordered rolls, one was
tube steel, not the type that our company has ordered. As we need these items to complete our
construction project, we would like you to send us the shorted number in one week. About the
tube steel not ordered, we will keep it in storage at your disposal or you can send someone to
collect it.
We enclose herewith the Survey report and other relevant documents to support our complaint
and hope that this sort of problem will not arise again.
We look forward to your early satisfactory solution.
Yours sincerely,
(signed)
Nguyen Bach
General Director
7/11/2021 TACN1_TAN331_T3
General Director
Encl. 1. Survey report
2. Other relevant documents for the claim.
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7/11/2021 TACN1_TAN331_T3

Time allowed: 60 minutes

Nguyễn Trung Dũng

Multiple choice questions

4. We allow a 3% cash discount __________ payment within one month. *

5. The item you enquired is no longer __________. *

7. A firm __________ of this order is that delivery is made in mid- July. *

24. This was due to a staffing ______. *

28. Each item will be individually wrapped to _______ damage. *

32. This offer is subject to __________ within 15 days. *

35. We only supply on payment __________ proforma invoice. *

39. I have __________ images of damaged items to prove the case. *

40. Please find enclosed a copy of the __________ in support of my claim. *

41. I therefore __________that you deliver the product by 16th June. *

49. We will send a refund by banker’s __________ as soon as we receive them. *

25 Ly Thuong Kiet street

11th July 2021

115 Victoria street

We look forward to your early satisfactory solution.

Encl. 1. Survey report

2. Other relevant documents for the claim.

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