Monday (07-12-21) 8 hours 40 min

On Monday, I caught up on anything that was left from the previous week. In addition, I

prepared for the week ahead, as my supervising physician was out of town all week due to

illness. I made several phone calls and several tasks arose after these conversations. Overall, I

had a very productive day and felt that I was prepared for the week ahead.

Tuesday (07-13-21) 8 hours 35 min

On Tuesday, I was tasked with many different things and had many obligations to fulfill. I felt

very confident in getting these things done, without my supervising physician present. In

addition, I worked on a few marketing things in order to get ready for the meeting we were going

to have the next day.

Wednesday (07-14-21) 7 hours 47 min

Wednesday was a hectic day for me, as we were seeing several patients. In addition to this, many

things came up that required my attention. I am working to try and not get so overwhelmed at

work, but it is difficult not to get stressed out. I had a marketing meeting in the afternoon where I

got to share some ideas I had about concierge. The higher-ranking people in the meeting seemed

to really be interested in what I had to say and the ideas that I had come up with. This was very

encouraging that they take the time to hear my opinions.

Thursday (07-15--21) 8 hours 30 min

Throughout the day on Thursday, I was asked to do many things that I do not usually handle.

Another coworker who typically handles these things was out of the office, so I was filling in for
her. It made me feel really nice that people came to me to answer their questions and trusted me

to complete things that were urgent. I feel that I am genuinely appreciated as an employee.

Friday (07-16-21) 9 hours

My coworker was out of town Friday as well, so I was taking control of not only the concierge

program but also the CCM program. I was a little stressed out throughout the day with all of the

things that came up, but I felt that I handled it well and did things correctly. Overall, I feel really

good about the week I had and the work I completed. I have truly learned so much and feel a lot

more confident in myself.

Saturday (07-17-21) 4 hours

For the weekend, I was tasked with keeping the concierge phone. When having this phone, it is

very important to answer any phone call or text that comes through. In addition to this, I must

document each encounter that takes places on the phone. I received several phone calls with

patient requests over the weekend that required further action after speaking with the patients.

Sunday (07-18-21) 5 hours

On Sunday, there were many needs that patients expressed they needed. Upon speaking with the

patients, I had to do some work to ensure that their needs were met in a timely manner. In

addition to this, I had to go back and document all of the encounters in a HIPPA compliant

document that is shared with the physicians and also in the system we use at the clinic. Having

the phone over the weekend was very stressful at first, but it was also a compliment to me that

the supervising physicians trusted my abilities and communication skills to be able to handle

having such an important phone over the weekend.

Total Hours: 51 hours 32 min

Total Cumulative Hours: 427 hours 45 minutes