!

Area 559 Customers: Please review page 2 for a very important notice regarding
changes to specific voice features.

! Area 559 Centrex Customers (only): Please review page 3 for a very important notice
regarding changes to specific voice features.

TELEPHONE SERVICE OUTAGE

NOTIFICATION
Monday, 1/24/11 starting at 10:00 p.m. through Tuesday, 1/25/11
at 6:00 a.m.
WHY: IF YOU HAVE CONCERNS:
We will be upgrading or performing critical Please contact our Repair Department
maintenance to the telephone network by dialing 6-1-1 or (559)868-6000
infrastructure in area code (559), including all at your earliest convenience before the
local and foreign exchange numbers. scheduled dates of the outage.

SERVICE IMPACTS:
You will experience complete, partial or sporadic loss of voice service for up to 8 hours. This
will impact your ability to access 9-1-1 and make or receive telephone calls. You may
experience brief or sporadic loss of Internet service. Customers subscribed to class services
or custom calling features with self-managed memory lists should review the lists for
accuracy after this activity. If you experience problems after 6.a.m. on 1/25/11 please contact
us.

Ponderosa appreciates your patience during this planned outage.