Master File Mcqs

1. Mr. Naeem, the operational manager of FGH (pvt) ltd.
, after understanding the

organizations procedure, written them in the form of manual and further suggestions were
made to the top management for cost reduction and operational efficiency. This scenario
indicates which of the following dimension of nonaka’s SECI model.
A. Socialization
B. Internalization
C. Combination
D. Externalization
www.vuzs.net

2. Economy driven by information and communication technologies and knowledge

workers prevails during
A. First economic wave
B. Second economic wave
C. Third economic wave
D. None of the given options
3. Which of the following ratio is to “estimate the value added by given knowledge assets
regardless of where they are located”?
A. Return-on-equity
B. Return on investment
C. Return-on-knowledge
4. Knowledge stored in the form of manuals and formalized policies of the company
indicates which of the following characteristics of the knowledge?
A. Expandable
B. Compressible
C. Diffusible
D. Shareable
5. What is the average life expectancy of most of the firms?

A. Twenty years
B. Fifteen years
C. Thirty years
D. None of the given
6. People knowledge includes which of the following?

A. Insights
B. Intuitions
C. Relational information
D. All of the above
7. Grouping ideas or details that are stored and recalled together as a unit is an example
of which of the following?
A. Inferencing
B. Compilation
C. Chunking
D. Expertise
8. Which of the following knowledge can be articulated, codified, and stored in certain
media?
A. Explicit knowledge
B. Tacit knowledge
C. Procedural knowledge
D. Declarative knowledge
9. The normative intervention specifies a particular way to manage an organization is

known as __________.
A. Inter-group relations
B. Large group
C. Small group
D. Grid organization development
1-Which of the following is correct term for “making tacit knowledge explicit”?
Codifying the knowledge
Translate the knowledge
Transform the knowledge
Clarifying the knowledge
2-Data without context, purpose or meaning is known as:

a) Information
b) Knowledge
c) Wisdom
d) Illustration
3-The knowledge that can be accessed by another individual or firm or moved away from
one firm to another easily is known as:
a) Migratory knowledge
b) Tacit knowledge
c) Embrained Knowledge
d) Embedded knowledge
4-Which of these is an attribute?
a) Above
b) Color
c) Blue
d) Sky
5-Which of the following is an example of both concept knowledge and tacit knowledge?
a) How to boil and egg
b) How to ride a bicycle
c) Wheel is part of a car
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d) The position of keys on a typewriter
6-What is knowledge?
a) Symbols, facts, numbers
b) Experiences
c) The application of data and information
d) Data that has been processed
7-The term "knowledge worker" was invented in 1959 by which of the following scholar?
a) Grace Hopper
b) Peter Drucker
c) Alfred Sloan
d) Nicholas Carr
8-Knowledge can be refined by following methods EXCEPT:
a) Contextualizing
b) Collaboration
c) Cataloging
d) Mining
9-Applying the best know-how while performing core tasks is called as:

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a) Knowledge in processes
b) Knowledge in relationships
c) Knowledge in people
d) Knowledge in products (services)
10-The refining phase of knowledge management includes all of the following steps EXCEPT:
a) Contextualizing
b) Filtering
c) Collaborating
d) Projecting
1-Procedures, rules, and norms are examples of which of the following?
a) Knowledge in people
b) Knowledge in artifacts
c) Knowledge in organizational entities
d) Inter-organizational relationship
2-Which of the following knowledge was used to apply the concepts that the student read about in
the chapter to real -world situations he/she may have encountered at her work place?
a) General knowledge
b) Specific knowledge
c) Explicit knowledge
d) Tacit knowledge
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3-In KVA, the correlation between any two or more estimates should be at a high level to ensure
an accurate estimate. This simple matched correlation measures the ______________ of an
estimate.
a) Efficiency
b) Consistency
c) Reliability
d) Durability
4-The process that links the acquisition of raw material to the sale of the finished product refers to
which of the following integration?
a) Horizontal integration
b) Vertical Integration
c) Horizontal & vertical both
d) None of the given options
5- Which of the following relates certain elements of truth about a subject matter or domain?
a) Logic
b) Fact
c) Argument
d) Rule
6- The “preface of any book” which tells about the book is an example of which of the following?
a) Tacit knowledge
c) Declarative knowledge
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d) Episodic knowledge
7-In an advertising agency, which of the following employees is involved in least knowledge
work?
a) Creative Director
b) Finance Director
c) Concept/Copy Writer
d) Front Desk Officer

8-Which of the following is not a three dimension of knowledge management?
a) Effectiveness
b) Innovation
c) Efficiency
d) Performance
9-The useful information is derived from the data, but the organization lacks the expertise to
interpret the information in the right way which creates a serious problem for the organizations.
This gap is called as:
a) Design gap
b) Expertise gap
c) Execution gap
d) Leverage gap
The images, languages and concepts held by the staff and customers indicate
which of the following assets of knowledge?
Experiential knowledge
Systematic knowledge
Conceptual knowledge
Routine knowledge
Reference Page # 131 (Handouts)
Conceptual knowledge assets consist of explicit knowledge articulated through
mages, symbols and language. They are the assets based on the concepts held
by customers and members of the organization.
Which of the following is the knowledge that people carry in their minds and is,
therefore, difficult to access?
Explicit knowledge
Tacit knowledge
Procedural knowledge
Declarative knowledge
Which capital creates the leverage and flexibility to rapidly deploy new
knowledge and create an ever-changing array of products and services?
Intellectual capital
Capital stock
Social capital
All of the given options
Which of the following global economy is also called as the “Information Age”, the
“third Wave” or the________?
E-Commerce Economy
Electronic Economy
Third World Economy
Developed Economy
The global economy has decisively entered a new age. It is variously called the
“Information Age,” the“Third Wave,” or the “Electronic Economy.”
Which one of the following is not a business driven approach?

Expert driven business
Experience driven business
Efficiency driven business
Product driven business
Which one of the following is a property of knowledge capturing?

Determining feasibility
Choosing appropriate expert
Taping the expert’s knowledge
A project manager trains his juniors and assistants regarding the effective project
management skills by telling its learning and experiences in the practical field.
This scenario indicates which of the following dimension of nonaka’s SECI
model.
Socialization
Internalization
Combination
Externalization
Which one of the following is most suitable for different place, same time
conditions in knowledge sharing process?
Face to face meeting
Peer to Peer shared computer
E-Mail
Video conferencing
Which of them is a correct statement?
The greatest strategy, the greatest financial plan, the greatest turnaround, is only
going to be temporary if it is not grounded in people”
going to be temporary if it is not grounded in capital”
going to be temporary if it is not grounded in financial capital"
None of them
All of the following includes four dimensions of knowledge management

EXCEPT:
Processes
Products
People
Price
Which of the following is the study of the principles of valid Inference and
demonstration?
Logic
Fact
Argument
Rule
Phone services, fax services, answering services, web-hosting services, and

meeting & conference facilities are the examples of which of the following?
Virtual organizations
Virtual communities
Virtual offices
Virtual teams
To access multiple different repositories and sources from one screen, which of
the following can be used in an organization?
Group support system
Data warehousing
Internal portal
Web forum
Following Are the components of KM except:

People
Currency
Process
Technology
The cost of an electronic transaction is what percentage of the corresponding

traditional transaction cost?
A Fifteenth of traditional cost
A tenth of traditional cost
A Twentieth traditional cost
Same as traditional cost
An effective data has which of the following characteristic/s?

Accurate
Large
Comparable
ABC incorporation has implemented the advanced and updated version of an

enterprise resource planning (ERP) software to get the competitive advantage by
increasing its operational efficiency. ABC incorporation is pursuing for which
dimension of the knowledge?
Core knowledge
Advanced knowledge
Innovative knowledge
None of the given above
Human receive information in which of the following way?

Seeing
Hearing
Smelling
www.vuzs.info
The patient probably has a serious case of the flu. The given statement is an
example of:
Data
Instrumental understanding
Metadata
Knowledge
The term __________ refers to a set of sequenced planned actions or events

intended to help an organization increase its effectiveness.
Intervention
Performance management
Institutionalization
Knowledge management
1. Mr. Naeem, the operational manager of FGH (pvt) ltd., after understanding the
organizations procedure, written them in the form of manual and further
suggestions were made to the top management for cost reduction and
operational efficiency. This scenario indicates which of the following dimension of
nonaka’s SECI model.
A. Socialization
B. Internalization
C. Combination
D. Externalization
www.vuzs.info

2. Economy driven by information and communication technologies and

knowledge workers prevails during
A. First economic wave
B. Second economic wave
C. Third economic wave

3. Which of the following ratio is to “estimate the value added by given

knowledge assets regardless of where they are located”?
A. Return-on-equity
B. Return on investment
C. Return-on-knowledge
4. Knowledge stored in the form of manuals and formalized policies of the
company indicates which of the following characteristics of the knowledge?
A. Expandable
B. Compressible
C. Diffusible
D. Shareable
5. What is the average life expectancy of most of the firms?
A. Twenty years
B. Fifteen years
C. Thirty years
D. None of the given
6. People knowledge includes which of the following?
A. Insights
B. Intuitions
C. Relational information
D. All of the above
7. Grouping ideas or details that are stored and recalled together as a unit is an
example of which of the following?
A. Inferencing
B. Compilation
C. Chunking
D. Expertise
8. Which of the following knowledge can be articulated, codified, and stored in
certain media?
A. Explicit knowledge
B. Tacit knowledge
C. Procedural knowledge
D. Declarative knowledge
9. The normative intervention specifies a particular way to manage an
organization is known as __________.
A. Inter-group relations
B. Large group
C. Small group
D. Grid organization development
10. Which of the following year James Watt invented the steam engine in
industrial age?
A. 1762
B. 1763
C. 1764
D. 1765
1- Conventional managerial learning approaches mostly stress on which of the

following?
a) Efficiency and utility
b) Socio cognitive routines
c) Subjectivity
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d) Inductive learning
2- Formal strategic planning methods do not correlate with profitability
because______. Which of the following statement is the most appropriate reason
according to the author?
a) They are contextual and situation-specific
b) They are efficient but not innovative and effective to facilitate creativity
c) They ignore subjective experience of individual
d) They are deductive and data-driven
3- According to the writer of article which of the following approach is suitable to

enhance the organizational learning?
a) Cognitive heuristics approach
b) Knowledge based strategy approach
c) Inductive learning methods /approach
d) Deductive learning methods /approach
4- Managers of knowledge-intensive firms have adopted which of the following

best practices in knowledge-creation?
a) Sticking to decisions and singular vision of top management
b) Avoiding ambiguity and chaos
c) Utilizing personal experiential knowledge of employees
d) Using homogenous tools and techniques to analyze information
5- According to Peter Senge, which of the following factors are effective in

enhancing employee’s commitment and motivation in knowledge creation
process?
a) Amplification of information
b) Formation of autonomous task forces
c) Articulation of subjective knowledge
d) Zero tolerance for ambiguity
Consistency, Visual clarity, Navigation and Usability are the main ingredients of
________________ layer in 7-tier technical core.
User Interface
Authorized Access
Filtering
Collaborative
Arrange the 7-tier technical layers in ascending order:
Middleware
Transport
The physical layer
Knowledge-Enabling Application
Collaborative Intelligence and filtering
User interface
Authorized Access Control
VI, VII, I, II, IV, V, III
VI, VII, V, IV, II, I, III
VI, VI, V, IV, I, II, III
VI, I, II, V, IV, VII, III
HTTP is the abbreviation of _____________________.
Hyper Terminal Tracking Program
Home Translator and Technical Professional
Hyper Text Transport Protocol
Home Tested And Tried Protocol
If a company wants to establish KM architecture for knowledge capturing, this activity in KMSLC
is termed as____________.
Determine Feasibility
Capture Knowledge
Design KM blueprint
Implement KM system
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KM team success depends on number of following factors EXCEPT:
Leadership and team motivation
Team size
Complexity of the project
No of experts in a team

In KMSLC, the knowledge developer tests the evaluating system from ________________ of the
cycle.
Start
End
Middle
Any point
The Conventional system life cycle is ____________________ but KMSLC is an incremental
process.
Process Driven
Documentation-oriented
Result oriented
_____________business solves large and complicated problems for customers. The problems
are new, but they can be solved with existing methods in a specific context every time.
Experience-driven
Expert-driven
Efficiency-driven
None of the given options
Nonaka et al. (2001) suggest the essential question of knowledge creation is establishing an
organization’s ba corresponding to the four modes of knowledge creation. The four corresponding
ba for different mode of knowledge creation are originating ba, interacting ba, exercising ba and
_______________.
Modulating ba
Cyber ba
Genuine ba
Physical ba
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When an inexperienced and unskilled employee is placed in work environment, he learns and
acquired new knowledge and skill. In this situation one of the SECI processes has implemented
that process is:
Socialization
Externalization
Combination
Internalization
_________________companies are considered as pioneer in the field of Knowledge
management
Swedish
American
UK
Swiss
The _____________________consists of employee’s expertise, unique organization system, and
intellectual property.
Intellectual Capital
Patent Asset
Intellectual Rights
None of the Above
The average life expectancy of the most of firm is around _________ years.
10
20
30
40
Knowledge has very short life but it use make it ___________
New and Durable
Useless and wastage of time
Refreshing and revalidating
Everlasting and Interesting
Prosumer is a person who is very knowledgeable about a subject and likes to purchase high-
quality equipment. The word prosumer is derived by two words:
PROfit - ConSUMER
PROducer - ConSUMER
PROfessional - ConSUMER
PROsumption - AsSUMER
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Knowledge Can Be
Born
Die
Owned
Stored

Human mind can be classified into five categories: Data, Information, Knowledge,
Understanding and Wisdom. If human mind answers to "who", "what", "where",
and "when" questions, it means one has:
Data
Information
Knowledge
Understanding
Wisdom
Talking to your friend with mobile phone is an event. In this event: Answering a
ringing telephone is your ACTION, Hearing the phone ring is DATA, Where the
phone is located is INFORMATION and How to pick up the receiver and answer
the phone is your _______________.
Wisdom
Knowledge
Learning Process
Intelligence
According to Marvin Minsky, the human mind is a ____________________.

Society of thoughts
Society of minds
Society of Events
Society of incidents
Trial and error or reworking problems is used in problem-solving scenario. An
expert uses experience to explain how a problem is solved. This technique of
learning is called
Learning by experience
Learning by example
Learning by discovery
Learning by observation
1-Which of the following is not type of business?

a- Expert driven
b- Experience driven
c- Expense driven
d- Efficiency driven

2-Which of the following is known for the efficiency driven business?
a- Stock
b- Flow
c- Funds
d- Growth

referenced by:
rashid umer ( rashidumer50@yahoo.com
Efficiency-based business, all knowledge concerning both problems and solutions
is important in an accumulation of knowledge to improve efficiency. These
differences lead us to make distinctions between the following three knowledge
management strategies of stock strategy, flow strategy and growth strategy:
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3-SCM stands for_______?
a- Supply chain management
b- Service chain management
c- Supply change management
d- Supply chain measures
referenced by:
rashid umer ( rashidumer50@yahoo.com
Page 176 handouts
4-Which of the following is a meaning of epistemological in knowledge
management?
a- Involves knowledge creating individuals, groups, organization, and inter-
organization
b- Involves tacit, explicit of knowledge
c- Involves implicit knowledge
d- Involves semantic knowledge
5- SECI process stands for _______?
a- Socialization extreme combination internalization
b- Security externalization combination internalization
c- Socialization externalization combination internalization
d- Socialization externalization combination initiative
6- Which of the following means collaboration, knowledge sharing of
logistics and consensus among knowledge workers and suppliers?
a- Socialization externalization combination internalization (SECI)
b- Customer relationship management (CRM)
c- Supply chain management (SCM)
d- None of the above

7-Knowledge generation process includes all of the following except?
a- Acquire
b- Rent
c- Dedicate
d- Require

8-Identify the school that looks to KM as a dimension of competitive
strategy?
a- The Economic school
b- The strategic school
c- The organizational school.
d- The management school
9-Which of them is wrongly connected?
a- Socialization----the conversion of tacit knowledge to tacit knowledge
b- Combination------the conversion of explicit knowledge to Tacit
knowledge
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c- Externalization----the conversion of tacit to explicit knowledge
d- Internalization---the conversion of explicit to tacit knowledge
10-Which of the following component is not a part of Nonaka’s model?
a- SECI process
b- Knowledge assets
c- Leadership
d- Ma
The idea of “managing” knowledge is ______________________ because it
is not something one typically thinks of as being managed.
Abstract
Concrete
Figurative
Which of the following is an intangible resource?

Machinery
Land
Physical labors
Reputation
Tacit knowledge is expandable, diffusive and shareable but not
Compressible
Transmittable
Substitutable
All of these options
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The terms “knowledge work” and “knowledge worker” first time coined by
Professor Peter Drucker in________.
1955
1960
1965
1970
Knowledge is always a part of a _________________ system.

Static
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Close
Dynamic
Open
Knowledge embedded in systems, technology and _____________.
Brain
Environment
Processes
All of the given Options
To building KM system there are a lot of challenges that includes following
EXCEPT:
Culture
Knowledge Evaluation
Knowledge Processing
Knowledge filtering
If learning insight and judgment abilities are merged together with
knowledge in a person, the person has _________________.
Knowledge
Understanding
Wisdom
Intelligence
A network engineer installs 5 computers in a firm using a Manual. After this
experience, he further installs 50 computers in another firm without use of
manual. Engineer has transferred his knowledge from __________.
Explicit to Tacit
Tacit to Explicit
Explicit to General
General to Expertise
Knowledge includes all of the following except:
Aggregated data
Disaggregated data
Appraised information
Personal experience
Which of the following is NOT suitable for knowledge extraction?

Aggregated data
Disaggregated information
Personal experience
Which of the following is needed to understand relationships between different pieces of
information?
Knowledge
Data
Information
Wisdom
Knowledge can be organized by following methods EXCEPT:
Cataloging
Indexing
Codifying
Projecting

Knowledge is embedded in all of the following EXCEPT:
Brain
Technology
Systems
Environment

Dell and Amazon are examples of which of the following?
Virtual products and services
Virtual communities
Virtual offices
Virtual teams
Knowledge management includes all of the following EXCEPT:
Gather data
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Organize data
Replication of data
Refine data
Which of the following pair is rightly connected?
Total Quantity Management -----TQM
Business Plan Reengineering ----- BPR
System Change Management ----- SCM
Information and Communications Technology ----- ICT

Knowledge can be preserved in all of the following forms EXCEPT:
Patents
Books
Documentaries
Languages

Which of the following can induce a cognitive dissonance between belief and practice?
Judgmental knowledge
Categorical imperative
Potential commitment
Dynamic system
“Knowledge can be summarized for easier handling and can be packaged into small
physical formats”. Which of the following knowledge characteristic best describes this
statement?
Expandable
Compressible
Transportable
Diffusive
WAJAHAT AZIZ
c) Theoretical expertise
d) All of the given Options
Aggregated data
Personal experience
Which of the following is needed to understand relationships between different pieces of
information?
Knowledge
Data
Information
Wisdom
Knowledge can be organized by following methods EXCEPT:
Cataloging
Indexing
Codifying
Projecting

Knowledge is embedded in all of the following EXCEPT:
Brain
Technology
Systems
Environment

Dell and Amazon are examples of which of the following?
Virtual products and services
Virtual communities
Virtual offices
Virtual teams
Knowledge management includes all of the following EXCEPT:
Gather data
Organize data
Replication of data
Refine data
Which of the following pair is rightly connected?
Total Quantity Management -----TQM
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Business Plan Reengineering ----- BPR
System Change Management ----- SCM
Information and Communications Technology ----- ICT

Knowledge can be preserved in all of the following forms EXCEPT:
Patents
Books
Documentaries
Languages

Which of the following can induce a cognitive dissonance between belief and practice?
Judgmental knowledge
Categorical imperative
Potential commitment
Dynamic system
“Knowledge can be summarized for easier handling and can be packaged into small
physical formats”. Which of the following knowledge characteristic best describes this
statement?
Expandable
Compressible
Transportable
Diffusive
1-Procedures, rules, and norms are examples of which of the following?
a) Knowledge in people
b) Knowledge in artifacts
c) Knowledge in organizational entities
d) Inter-organizational relationship
2-Which of the following knowledge was used to apply the concepts that the student read about in
the chapter to real -world situations he/she may have encountered at her work place?
a) General knowledge
c) Explicit knowledge
d) Tacit knowledge
3-In KVA, the correlation between any two or more estimates should be at a high level to ensure
an accurate estimate. This simple matched correlation measures the ______________ of an
estimate.
a) Efficiency
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b) Consistency
c) Reliability
d) Durability
4-The process that links the acquisition of raw material to the sale of the finished product refers to
which of the following integration?
a) Horizontal integration
b) Vertical Integration
c) Horizontal & vertical both
d) None of the given options
5- Which of the following relates certain elements of truth about a subject matter or domain?
a) Logic
b) Fact
c) Argument
d) Rule
6- The “preface of any book” which tells about the book is an example of which of the following?
a) Tacit knowledge
c) Declarative knowledge
d) Episodic knowledge
7-In an advertising agency, which of the following employees is involved in least knowledge
work?
a) Creative Director
b) Finance Director
c) Concept/Copy Writer
d) Front Desk Officer
8-Which of the following is not a three dimension of knowledge management?

a) Effectiveness
b) Innovation
c) Efficiency
d) Performance
9-The useful information is derived from the data, but the organization lacks the expertise to
interpret the information in the right way which creates a serious problem for the organizations.
This gap is called as:
a) Design gap
b) Expertise gap
c) Execution gap
d) Leverage gap
Question # 1 of 15 ( Start time: 11:21:40 AM ) Total M - 1

Which of the following is a global memory structure, a database or a repository
that stores all partial problem solutions?
Select correct option:

Delphi method
Knowledge source
Blackboard
Procedure
Ref: The Blackboard : It is a global memory structure, a database, or a repository that can store
all partial solutions and other necessary data that are presently in various stages of
completion.

In knowledge management, PPT stands for _____________.

People, Process, Things
Power, Productivity, Trust
People, Process, Technology
People, Productivity, Things

Which of the following is not a mega trend in the new economy?

Technology
Globalization
Workforce diversity
Info/knowledge work
Ref: Underpinning each mega trend is the fundamental driving force of technology. Technology
amplifies human capabilities. In the industrial revolution, the core technology was steam power
that gave humans a 15 times improvement in price-performance over manual methods

Which of the following is the “Value created by fostering connections Between
individuals”?

Human capital
Relation capital
Structural Capital
Ref: Relational capital is the second component, consisting of any connection that people outside
the organization have with it, together with customer loyalty, market share, the level of
backorders, and so forth.
Which of the following methods is related to qualitative tool for analyzing data?

Content analysis
Means, Standard Deviations, and Frequency Distributions
Scatter grams and Correlation Coefficients
Difference Tests
Ref: Content Analysis:
A popular technique for assessing qualitative data, especially interview data, is content analysis,
which attempts to summarize comments into meaningful categories. When done well, a content
analysis can reduce hundreds of interview comments into a few themes that effectively summarize
the issues or attitudes of a group of respondents.

A knowledge worker remains with a company for a longer period if he has job
security, a degree of voluntarism, fair process and _____________.

Emotional Commitment
Affiliation with employees
Instruction Manual
All of the given Options

In first step of knowledge capture which is an appropriate tool to elicit information
from an expert?

Decision trees
Flowcharts
Interpreting the verbal information
Extensive interviews
Ref: Using an appropriate tool to elicit the information from the expert. Extensive interview with
the expert usually accomplishes this step.

Successful adoption of Knowledge management require changes in all except?

Culture
Management attitudes
Communication skills

Organizational knowledge creation is a/an_____ process which upgrades itself.

Continuous
Discontinuous
Event-driven
Occasional
Ref: Organizational knowledge creation is a continuous and dynamic interaction
between tacit and explicit knowledge.

The first example of socialization comes from?

Ronda city
Tokyo city
Paris city
None of the above
Ref: The first example of socialization comes from Ronda, which set up "brainstorming camps"
(tama dashi kai)-informal meetings for detailed discussions to solve difficult problems in
development projects.


Aggregated data
Personal experience

Which one of the following is not a related specific variable?

Age
Climate
Gender
Income

Which of the following global economy is also called as the “Information Age”, the
“third Wave” or the______?

E-Commerce Economy
Electronic Economy
Third World Economy
Developed Economy

If knowledge teams are task-oriented then which of the following is the
characteristic of knowledge communities?

Information-oriented
Knowledge-oriented
Interest-oriented
Action-oriented

Which one of the following are attributes of knowledge products and services?

Improve with use
Anticipate
Interactive
Ref:
The more you use them, the smarter they get and the smarter you get, too.
· Improve with use. These products and services are enhanced rather than
depleted when used, and they grow up instead of being used up.
· Anticipate. Knowing what you want, they recommend what you might want next.
· Interactive. There is two-way communication between you and them.
· Remember. They record and recall past actions to develop a profile.
· Customize. They offer unique configuration to your individual specifications in
real

Next Quiz

Question # 1 of 15 ( Start time: 08:53:24 PM ) Total M - 1
A method to simplify and improve the process of sharing, distributing, creating,
capturing and understanding knowledge in a company is known as?

Knowledge Management
Capital Management
Intellectual Resource Management

All of the following are the Skandia forms of capital EXCEPT

Human capital
Structural Capital
Social Capital
Ref: http://researchcommons.waikato.ac.nz/bitstream/10289/2382/1/thesis.pdf
Skandia's forms of capital
Source: Edvinsson (1997).
Market Capital
Financial Capital
Intellectual Capital
Human Capital
Structural Capital
Customer Capital
Organisation Capital
Innovation Capital
Process Capital
Intangible Assets
Intellectual Property

Which one of the following is not a characteristic of blackboard system?

Diverse approaches to problem solving
Organized participation
Common language of interaction
Inflexible representation of information
Ref: Characteristics of blackboard system:
o Diverse approaches to problem-solving.
o Common language for interaction.
o Efficient storage of information
o Flexible representation of information.
o Iterative approach to problem-solving.
o Organized participation.

Information combined with human thoughts is known as?

Data
Wisdom
Concept
Knowledge

Ref:
In our resource-based perspective of knowledge, data are raw numbers and
facts, information is processed data, and knowledge is information combined with
human thoughts.

Investors market includes all of the following EXCEPT:

Stockholders
Family
Friends
Values

9:00 PM me: Question # 6 of 15 ( Start time: 08:59:55 PM ) Total M - 1
An effective data has which of the following characteristic/s?

Accurate
Large
Comparable

The process that links the aquisition of raw material to the sale of the finished
product“refers to which of the follwoing integration?

Horizontal integration
Vertical Integration
Horizontal & vertical both

Which one is the bottom layer in KM Architecture?

Value-Added Layer

Repositories Layer

User Interface Layer

Middleware Layer
Ref:
Repositories Layer
· It is the bottom layer of the KM architecture which represents the physical layer
in which repositories are installed.

LLS stand for?

Lessons learned systems
Lessons learning system
Learning lessons system
Ref:
Lessons learned systems (LLS): the goal of LLS is “to capture and provide
lessons that can benefit employees who encounter situations that closely
resemble a previous experience in a similar situation.
Which of the following methods is NOT related to qualitative tool for analyzing
data?

Scatter diagrams and Correlation Coefficients
Content analysis
Performance
Force-field analysis

Which of the following is the integral part of the Business to Business
framework?

Supply Chain Management

Value Chain

E-business

Customer Relationship Management
Ref:
Supply Chain Management (SCM)
· Incorporates the idea of having the right product in the right place, at the right
time, in the right condition and at the right price.
· This is an integral part of Business to Business framework.

Which of the following is not an attribute of knowledge workers?

Innovation
Sales
Creation
Distribution

If a company has resources which have economic value, difficult to imitate, non-
substitutable and not readily available, then the company can generate which of
the following advantage?

Competitive Advantage
Knowledge Advantage
Capital Advantage
Ref:
To understand why certain competitive strategies are more effective than others,
one must consider the distribution of resources in competing firms. Although a
given firm may possess more or less of any particular resource, only those
resources that are rare, valuable, and difficult to imitate provide a sustainable
competitive advantage

Internal fluctuation such as frequent rotation of personnel
___________knowledge transfer.

Facilitates
Hinders
Accelerates
Does not affect
Ref:
Internal fluctuation, such as the frequent rotation of personnel, will facilitate
knowledge transfer. So will redundancy of information and requisite variety.

Which of the following knowledge refers to transmittable in formal and systematic
language?

Declarative knowledge
Procedural knowledge
Explicit knowledge
Tacit knowledge
Ref: Explicit or "codified" knowledge, on the other hand, refers to knowledge that
is transmittable in formal, systematic language

Next Quiz

Phone services, fax services, answering services, web-hosting services, and
meeting & conference facilities are the examples of which of the following?

Virtual organizations

Virtual communities

Virtual offices
Virtual teams

If a company has resources which have economic value, difficult to imitate, non-
substitutable and not readily available, then the company can generate which of
the following advantage?

Competitive Advantage

Knowledge Advantage

Capital Advantage

In seven levers of knwoledge,which of the following company combines both
product and people levers?

Shell
Teltech
Siemens
Netscape
Ref: One company that combines both product and people levers is that of
Teltech Resources.

Development of knowledge from data or information is known as?

Knowledge application
Knowledge sharing
Knowledge capture
Knowledge discovery

Ref:
Knowledge discovery may be defined as the development of new tacit or explicit
knowledge from data and information or from the synthesis of prior knowledge.
Combination and socialization, the two important ways of managing knowledge
discovery, are discussed below.
In case of E-Business, we integrate the KM life cycle from knowledge creation to
knowledge distribution through following EXCEPT:

Business within Business
Business to Government
Business to Business
Business to Consumer

Ref:
In case of E-Business, we integrate the KM life cycle from knowledge creation to
knowledge distribution via
o Business to Consumer
o Business to Business
o Business within Business

Taxonomies are also called as:

Dissemination
Indexing
Codification
Classification
Ref:
Taxonomies, also called classification or categorization schemes, are considered
to be
knowledge organization systems that serve to group objects together based on a
particular
characteristic.
In KMSLC the early phase starts with?

Information gathering
Knowledge capture
Knowledge sharing
Information sharing

Which one of the following is the way of managing knowledge discovery?

Internalization and Externalization

Socialization and internalization

Externalization and Combination

Combination and Socialization

Ref:
Combination and socialization, the two important ways of managing knowledge
discovery

Developing new tacit or explicit knowledge from data and information or the
synthesis of prior knowledge is supported by which system?

Knowledge Application Systems
Knowledge Sharing Systems
Knowledge Capture Systems
Knowledge Discovery Systems

Ref:
Knowledge discovery may be defined as the development of new tacit or explicit
knowledge from data and information or from the synthesis of prior knowledge.

Three fundamental approaches used by the business valuation professional to
value a business include all except?

Cost
Income
Market approaches
Ref:
The cost, income, and market approaches are the three fundamental approaches
used by the business valuation profession to value specified ownership interests
in privately held companies.
Which one of the following is most suitable when a pool of information is to be
shared among large number of employees within organization?

Internet
Extranet
Intranet
Groupware

Ref:
Intranet
A large pool of information is to be shared among large number of employees.
o Knowledge transfer needs to be done in hurry.

Which one of the following is a classification of knowledge?

Core
Advanced
Innovative

Knowledge can be captured by all of the following methods EXCEPT:

Data entry
Interviewing
Brainstorming
Filtering
Ref:
Brainstorming
· It is an unstructured approach towards generating ideas about creative solution

of a problem which involves multiple experts in a session.

Which of the following knowledge “directs and constrains the activity”?

Knowledge resource
Knowledge output
Knowledge goal
Knowledge input
Ref:
http://books.google.com.pk/books?
id=UyzxBSUAXI0C&pg=PT57&lpg=PT57&dq=
%22directs+and+constrains+the+activity
%22&source=bl&ots=w_zANAkELV&sig=3OUZp2D7f6uuVmu5vmdJ64iCwvY&hl
=en&ei=jOtGTbL9D4qKvQPz4bjeAQ&sa=X&oi=book_result&ct=result&resnum=
2&ved=0CBgQ6AEwAQ#v=onepage&q=%22directs%20and%20constrains
%20the%20activity%22&f=false

Six attributes of knowledge products and services includes all of the following
EXCEPT:

Learn
Anticipate
Interactive
Effective
Which of these provides connections between legacy applications

and old and new data formats?
Middleware
Groupware
Knowledge enabling application
Resistance to a knowledge management system through employee

withdrawal from the job or scene is called as:
Consensus
Arrogance
Avoidance
Negotiation
Which of the following enables individuals to rapidly locate the

individual who has the knowledge that might help them solve a
current problem?
Corporate directories
Expert system
Knowledge application
ICT
Disseminate information about a negative experience is a quality of which of the

following system?
Incident report databases

Alert systems
Lessons learned systems
Best practices databases

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1. Mr. Naeem, the operational manager of FGH (pvt) ltd.

, after understanding the

2. Economy driven by information and communication technologies and knowledge

5. What is the average life expectancy of most of the firms?

6. People knowledge includes which of the following?

9. The normative intervention specifies a particular way to manage an organization is

2-Data without context, purpose or meaning is known as:

Which one of the following is not a business driven approach?

Which one of the following is a property of knowledge capturing?

Reference Page # 30 (Handouts)

All of the following includes four dimensions of knowledge management

Phone services, fax services, answering services, web-hosting services, and

Reference Page # 147 (Handouts)

Following Are the components of KM except:

The cost of an electronic transaction is what percentage of the corresponding

An effective data has which of the following characteristic/s?

ABC incorporation has implemented the advanced and updated version of an

Human receive information in which of the following way?

The term __________ refers to a set of sequenced planned actions or events

2. Economy driven by information and communication technologies and

3. Which of the following ratio is to “estimate the value added by given

1- Conventional managerial learning approaches mostly stress on which of the

3- According to the writer of article which of the following approach is suitable to

4- Managers of knowledge-intensive firms have adopted which of the following

5- According to Peter Senge, which of the following factors are effective in

According to Marvin Minsky, the human mind is a ____________________.

1-Which of the following is not type of business?

Which of the following is NOT suitable for knowledge extraction?

8-Which of the following is not a three dimension of knowledge management?

Question # 1 of 15 ( Start time: 11:21:40 AM ) Total M - 1

Which of the following is NOT suitable for knowledge extraction?

o Common language for interaction.

o Efficient storage of information

o Flexible representation of information.

o Iterative approach to problem-solving.

Question # 4 of 15 ( Start time: 08:56:49 PM ) Total M - 1

· It is an unstructured approach towards generating ideas about creative solution

Which of these provides connections between legacy applications

Resistance to a knowledge management system through employee

Which of the following enables individuals to rapidly locate the

Disseminate information about a negative experience is a quality of which of the

Incident report databases

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