Certified Professional in

Healthcare Quality
(CPHQ)
(Preparatory Course)
24th – 28th of March, 2018

Registration Closing Date: March 18th, 2018

Introduction

CPHQ Prep is a comprehensive program that prepares participants to be ready to sit an exam for
the certification resulting to advance the profession of healthcare quality. The program includes
live courses, practice exams, and books that ensure the participants have access to necessary
materials.

Learning Objectives

At the end of this program, attendees will be able to:

• Describe tools/resources that assist in exam preparation

• Discuss basic concepts, techniques and tools used in total quality management
• Discuss the focus on patient safety and elimination of medical errors
• Identify key concepts and useful tools for effective information management
• Apply statistical analysis and data interpretation tools commonly used in performance
improvement
• Identify key concepts in the strategic management process for healthcare quality
• Discuss leadership’s role in translating strategic goals into quality outcomes
• Identify areas of focus in risk, utilization and case management processes
• Identify key concepts for implementing change management and innovation
• Apply six main steps for FMEA
• Identify key components of continuous readiness programs and their impact on accreditation
and Survey

Topics to be Discussed:

1. Management and Leadership 2. Information management

• Facilitate the development of leadership values
and commitment
• Facilitate the assessment and development of an
organization’s quality and culture
• Participate in the organizational strategic
planning
• Identify the internal and external customer and
supplier relationships
• Participate in the development of an
organizational mission and vision statement
• Develop goals and objectives
• Develop and use performance measurements
• Determine lines of authority and accountability
• Evaluate the applicability of performance
improvement models
• Evaluate the applicability of national excellence
and quality models
• Facilitate the evaluation and selection of
appropriate voluntary accreditation processes
• Develop a performance improvement plan
• Link performance improvement activities with
strategic goals
• Demonstrate the financial benefits of a quality
program
• Facilitate beneficial changes within an
organization
• Facilitate the establishment of a performance
improvement oversight group
• Identify the need for a performance improvement
team
• Identify an appropriate team structure
• Identify champions
• Monitor the activities of consultants
• Assist in developing objective performance
measures
• Contribute to the development and revision of a
written plan for a risk management program and a
care management program
• Coordinate survey processes
• Maintain the confidentiality of performance
improvement activities
• Organize information for committee meetings
• Assess customer needs and expectations
• Perform or coordinate data inventory listing
activities, data definition activities, and data
collection methodology
• Assist with the evaluation of computer software
applications
• Evaluate and implement computerized systems
for data collection and analysis capabilities
• Use epidemiological theory in data collection and
analysis
• Collect qualitative and quantitative data
• Summarize data for analysis
• Use or coordinate the use of process analysis
tools and statistical process control components to
display data
• Use basic statistical techniques to describe data
• Use the results of statistical techniques to
evaluate data
• Use comparative data to measure or analyze
performance
• Interpret benchmarking data, incident reports,
and outcome data to support decision-making
• Interact with medical staff and support personnel
regarding patient management issues
• Promote organizational values and commitment
among staff
• Write performance improvement reports
• Integrate quality concepts
• Coordinate the dissemination of performance
improvement information
 3. Performance management and improvement 4. Patient safety
• Establish priorities for process improvement • Link patient safety activities with strategic goals
activities
• Integrate patient safety concepts into the
• Develop performance improvement action plans
and projects organization
• Select process and outcome measures
• Integrate patient safety findings into management
• Select practice guidelines
• Develop clinical guidelines activities
• Evaluate the practicality of applying for quality
awards • Develop a written plan for a patient safety
• Coordinate the performance improvement program
process
• Participate on performance improvement teams • Coordinate a patient safety program
• Participate in the credentialing process • Assess how technology can enhance a patient
• Coordinate quality improvement projects
• Participate in the process of medication usage, safety program and integrate patient safety
medical record, peer and service-specific review, technology
infection control, and patient advocacy
• Perform risk management and prevention • Integrate patient safety goals into organizational
• Develop, provide, and evaluate the effectiveness of activities
performance improvement training
• Facilitate change within the organization through
education
• Provide survey preparation training
• Evaluate team performance
• Analyze performance reports and patient
satisfaction
• Conduct practitioner profiling and complaint
analysis
• Incorporate performance improvement into the
employee performance appraisal system
• Incorporate findings from performance
improvement into the credentialing and
appointment process
• Integrate the results of data analysis and the
outcome of risk and utilization management
assessment into the performance improvement
process

Who should attend?

• Hospital Quality Directors

• Hospital Quality Coordinators
• Accreditation & Quality Committee Members
• Quality Circle Members/representatives
• Healthcare givers enthusiasts in Accreditation & Healthcare Quality

Prerequisite for attendance:

• Healthcare professionals ready to demonstrate their commitment to the profession of Healthcare
Quality as carrier
• Individuals interested in deep understanding of Healthcare Quality

Educational Materials provided:

1. Essential Resources for the Healthcare Quality Professional 2nd Edition
by Luc R. Pelletier and Christy Beaudin (Author),‎Luc R. Pelletier (Editor),‎MSN PMHCNS-BC CPHQ
FNAHQ FAAN (Editor),‎Christy Beaudin (Editor),‎PhD LCSW CPHQ FNAHQ (Editor)
2. Slide Handouts

Invited Faculty

Farry Bruce Jeffrey, M.Med. Sci., Ph.D. FIMBS, SAC Dip, IOSH Cert. SAC (Cert Leadership & Management)
Vice Dean, Academic Affairs
King’s Centre for Professional Development
Professor, Change Strategy in Healthcare
College of Medicine & Health Sciences. UAEU. Al Ain, UAE
Time: 2:00 pm - 9:00 pm

Location: IMC Training Center – 4th floor (IMC Academy)

Course Fee:
Early registration before March 10th (SR3,500 + 5% VAT = SR 3675)
Late registration after March 10th (SR4,000+ 5% VAT = SR 4200)

Payment Terms: For Further Information, Registration &

• Registration is not confirmed until a full
payment is received.
• Payment is accepted in cash to the address
below OR you may pay directly to the Bank
Account # 05268505142, Banque Saudi
Fransi – Main Branch, Jeddah, Saudi Arabia,
then send the registration with the deposit
slip by email.
Payments: Please feel free to contact us at below
listed number, it will be our pleasure to serve you from
Saturday to Thursday, 8am – 5pm.
Ms. Rehaf H. Alfidiy, IMC Academy Receptionist
Ms. Enas Abdulmajeed, Training Coordinator
IMC Academy, 4th Floor, International
Medical Center

Account Name : International Medical Center Telephone: +966 12 650 9000 /

IBAN # : SA5655000000005268505142 Ext: 4324 / 4843
Email: academy@imc.med.sa

• Certificates of Attendance will be distributed at the end of the event.

Organized by:

IMC Academy, International Medical Center in collaboration with King’s Centre for Professional
Development