Questionnaire for English Course Design for Hotel Staff

Name: ____________________________________ Age: ____ years old

Job Position: ____________________________________ Sex: Male/Female

Department: ____________________________________

Hobbies: ____________________________________

Instruction: Please answer the questionnaire by checking in the relevant box. Example: √

1. What is your highest educational level:

SPM Diploma

STPM/STAM Degree

*For Diploma & Degree please state the course title: _________________

2. Have you taken any English courses for hotels before?

YES NO

*If yes please state when you joined the course: _________________

3. How long have you been working at a hotel?

Less than 1 year 1 to 2 years

2 to 3 years More than 3 years

4. On the scale 1 to 5, please indicate the importance level for each skill to your job
(1= least important to 5 = most important):

Skills Importance

Listening: 1 2 3 4 5

Speaking: 1 2 3 4 5

Reading: 1 2 3 4 5

Writing: 1 2 3 4 5

5. On the scale of 1 to 4, please put the number 1 to 4 on how often you use for each skill in
your daily job-routine (1 = occasionally, 2 = sometimes, 3 = frequently, 4 = always):

Skills Frequency

Listening:

Speaking:

Reading:

Writing:

6. What is your English skill level? Please circle the appropriate level:

Skills Level

Listening: Beginner Intermediate Advanced

Speaking: Beginner Intermediate Advanced

Reading: Beginner Intermediate Advanced

Writing: Beginner Intermediate Advanced

7. Below is the list of hotel receptionist job tasks, on the scale of 1 to 5 (see the key
indicators) please identify how good are you in handling the job task:
 *Key indicator:
1 = I try but I’m not very good
2 = I can do it but I make a lot of mistakes
3 = I’m OK at doing this but I make a few mistakes
4 = I’m quite good at doing this – I don’t make many mistakes
5 = I’m very good at doing this – I hardly make any mistakes

Job Tasks How good am I?

Welcoming & greeting guests 1 2 3 4 5

Totally Totally
Checking-in 1 2 3 4 5
Agree Agree Neutral Disagree Disagree
1. I don’t mind ifChecking-out
people laugh at me when I speak English. 1 2 3 4 5
Taking room reservation via walk-in  
1 2  3 
4 5 
Taking
2. I like to try using room
new words reservation
although via phone
I’m not completely 1 2 3 4 5
sure of them. Explaining room rate  
1 2  3 
4 5 
Explaining
3. I feel very confident about successfully.
to learn English the hotel 1 2 3 4 5
Explaining hotel’s facilities  1
 2  3 4
 5 
Explaining on key drop
4. I’m personally motivated to learn English.
1 2 3 4 5
Explaining on room’s facilities  1
 2  3 4
 5 
Taking payment 1 2 3 4 5
5. I really enjoy working with other people in groups.
Giving directions  1
 2  3 4
 5 
Giving information on touristic spots 1 2 3 4 5
6. I like to understand general idea of what I read and listen
Handling complaints & reports  1
 2  3 4
 5 
Describing menu 1 2 3 4 5
7. I learn English one step at a time.
Bidding farewell 1 2 3 4 5
    

8. I speak English spontaneously.

    
11. Check one box in each item that best describes you.
9. I am not afraid to make mistake in learning English.
    

10. I also learn English outside of the classroom.

    
12. Do you have any comments? If any please state:
________________________________________________________________________
________________________________________________________________________